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Reviews

2.3

26 reviews
5
(5)
4
(4)
3
(1)
2
(1)
1
(15)
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    • Verified customer

    No response

    published

    I wanted to return the product, sent and email about it and didn't receive response back. No customer service post sales.

    Horrible service and product

    published

    When we ordered our tent online we were told no more then a few days until we received it. 2 weeks later and after many phone calls not being returned we finally received the stock. When we set the toilet tent up we can see it had already been used, scuff marks and dirt all over it as well as a rip on the bag and also did not receive the peg bag. I am just astounded by this level of indecency. Whoever runs this business needs to do some quality control.

    Terrible customer service - rubbish quality of products

    published

    I was at the Caringbah store. It took over an hour and a half to get a refund for a product that broke after less than 10 minutes of use. The refused a refund until the other customers in the store told them they were being unreasonable. They had to call the owner of the store who also refused a refund at first. When they agreed to a refund they had to call another store to process a refund of the faulty product. Never again...

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    Thieves and charlatans

    published
    Kim R

    Kim RNewcastle

    Disgraceful customer service

    published
    Aimee

    AimeeSydney

    • 6 reviews
    • 1 like
    • Verified customer

    Appalling communication, faulty product, inadequate resolution

    published
    jr_hunt80

    jr_hunt80Perth

    • 2 reviews

    Terrible Terrible customer service!!

    published
    Thomas

    ThomasAustralia

    • 10 reviews

    Good tent sale and value for money but not good customer service - Castle hill

    published

    Bought an oz trail 4 person tent for Christmas at the Castle hill store. I had to LITERALLY look for someone for assistance on recommendations, poles and assistance to see what the tent looks like.
    On their mission statement they say "someone will be always assist you in store"
    that was a lie...
    other than that, quick sale and 1 year warranty, used it a few times

    Linda Totoro

    Linda TotoroCentral coast

    • 5 reviews

    Service was brilliant

    published

    We visited the Tuggerah store and the people who were there were extremely helpful. They went above and beyond and my husband and I walked out very happy. We will definitely be back.

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    Bobbie

    Bobbie

    • 2 reviews

    Castle Hill store is Awesome!

    published

    Went into the Castle Hill store this wednesday and spoke to a lovely young man named Wade - he was helpful, gave us a totally unbiased opinion on the tent we had selected to purchase and made us feel incredibly valued. While he wasn't able to match the price of the tent we saw elsewhere, Peter and I gladly paid the extra $100 as we were happy to pay for the excellent customer service and the service we will be getting from there in the future. They have won us over from purely online shopping, and Wade has given us a card with the shops' phone number and offered us after sales support - which we have never received anywhere before!

    Wade - you're a gem and we'll be back!

    Bobbie and Peter Staavensen

    Blackhawk gazebo

    published

    I phoned yesterday for information on gazebos for camping. I was looking @ three brands. I was told that Blackhawk was sturdier than Coleman or Ozytail & that the store @ Castle Hill had one available. Hence I travelled from Hazelbrook to Castle Hill today to review & probably to purchase. Once in shop I was then told they didn't have one in stock. Wasted trip!! Very angry. No service. I wouldn't shop @ this store ever again. Frances Phelan

    Great customer service

    published

    I bought a Weber bbq from their storehouse in castle hill, the customer service is great, they were helpful and the after purchase care was great. Totally recommended.

    danielle.azevedo.35

    danielle.azevedo.35Hobart, TAS

    • 4 reviews
    • 2 likes

    All good.

    published

    I bought a backpack (blackwolf), I called up the store (Castle hill) and asked if they had the same price as the online store I was told yes. On arrival I had very friendly service.. however on payment it did not have the 25% off as I thought it would. They were quick to match their online price. All in all it was a positive experience.

    Evan_Miller

    Evan_Miller

    • 2 reviews
    • 1 like

    Good Store

    published

    I previously used to shop at the penrith store until it burnt down, it was my favorite, I still venture out to Castle hill and Arndell park stores. Some of these reviews here make me laugh, lazy and stupid people not checking gear before they get to their camp spot and whinging about a couple of dollars. Is not the fault of the store GET A LIFE. Typical idiots shifting blame, no one is perfect and often the staff are young people early in their working life.

    ll1286

    ll1286

    • 2 reviews
    • 1 like

    Don't live up to their word. Terrible customer service.

    published

    After reading their tent price guarantee: " If we can't match or beat any competitors advertised price* on the exact same brand and model of tent**, we will give you the tent for FREE***"
    I found a cheaper price elsewhere, emailed them the link to the website, waited a week, sent another email and was finally told "we do not price beat" and offered the same price. It says clearly that they are willing to "match or beat any competitors advertised price" . I would not bother chasing them up and waiting a week to be offered the same price plus postage costs. Hence no incentive to buy from them.

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    Harvey Wilson

    Harvey WilsonSouth East Queensland, QLD

    • 100 reviews

    Great Service can never be beaten

    published

    Beware warranty is non existant

    published

    Bought two top of the line Oz Trail Haymen sun lounge camping chairs last December from their Tuggerah store. They have hardly been used and already the eyelets are starting to rust, These are camping chairs supposedly designed and made for outside use Both the store and Oz Trail say that it is alright for the chairs to rust as it will not affect the chairs performance, even though in time the eyelets will rust away and cause the chair to fail but that is OK. They must consider their product only has a life span of a couple of years.

    Store warranty non existant

    Nehnehneh

    Nehnehneh

    • 14 reviews

    Dishonest

    published

    Bought some camping gear before setting off. Only realized after arriving at destination that sleeping bags were missing. Did ask shop assistant if everything was loaded into car and he said yes. Called them up and they agreed to deliver halfway. So I drove back an hour and half only to discover that the sleeping bags they brought weren't what I purchased. The ones I bought were -5deg whilst the ones they delivered were +5deg. Utter rubbish.

    Karyn

    KarynBathurst

    • 2 reviews
    • 5 likes

    Poor customer service

    published

    Collapsed gazebo

    published

    We bought a 4.5mx4.5m gazebo for $400 form the north parramatta store.
    It collapsed on us on XMAS DAY due to rain, we contacted the store to be told that it voided warranty because it had rained. Apparently we should have folded it away.
    Go figure, you buy a outdoor shelter for it only to be worthwhile when used indoors. Not Good Enough Guys.

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