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lesSydney Surrounds, NSW
- 10 reviews
Time and time again service/ price outstanding!!
my machine broke ( rotary tiller)
So I thought about buying a new one!! around $1400.00
Anyhow So I checked out Kennard hire at west gosford!! boys are great!!
So for the weekend picked up friday returned monday, $198.00 for whole weekend
Stop complaining people good price great service!!
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Em K.South East Queensland, QLD
Disgusting! Withdrew money from us for something that we did not hire
Kennards illegally withdrew money from our account when we did not hire anything! We sent an email three times to the accounts receivable part of the company due to them incorrectly charging us, not once was it responded to! They proceeded to charge us for products hire in a DIFFERENT STATE to where we operate as a small family business. Still waiting to hear back on our refund - will be seeking legal action very soon. We will be shopping elsewhere.
1 comment
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PaulSouth East Queensland, QLD
Accounting Dept. asked me to do their work
I have an account with Kennards as I often hire equipment to Landscape my customers yards.
Received an end of month statement on the 7th of the month requesting $652.70 be paid as it was overdue. Paid it on the 9th of the same month.
Received another invoice on the 20th of the next month telling me $794.90 was outstanding. THE RUB - this included the previous items that totalled $652.70 in this invoice as well.
I queried it and was told by the lady who handles business starting with "P" in the accounts department, "just pay it and if it's ...Read more
an overpayment, we will refund you." My reply "I don't feel comfortable doing that. I will wait for you to double check your side and take it from there." (In my mind, what nerve to ask that!) Next communication after that -1 comment
Customer Service CentreKennards Hire
Hi Paul,
We're so sorry to hear about the frustrating experience that you have had with out accounts department. Would you mind sending us an email to [email protected] with your best contact numb... Read more
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JLAGreater Melbourne (Outer), VIC
- 9 reviews
first class service
The service provided by the young men at Kennards Bayswater Vic is wonderful. They are polite, pleasant and do all they can to assist. I wasn't sure if the ladder would fit on my small car; the man measured the car for me. On the day the ladder was placed on the car for me and tied down with a ratchet tie they supplied. The man showed me how to use the ratchet. On return, the same pleasant helpful service.
1 comment
Customer Service CentreKennards Hire
Hi JLA! Thank you so much for your kind words. We will make sure that the team at Bayswater get this message. Thanks again!
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MarkMetropolitan Adelaide, SA
- 2 reviews
Lied about hire pricing
Went to Kennards Mt Barker. Asked for a quote for a 4 hour hire of a demolition saw from Michael. Quoted $42 for 4 hours. Came back 4 days later and spoke to Marcus and asked for a quote again. Once again quoted $42 for 4 hours. Hired it, brought back in 1 hour. Invoice sent by email and found to be $142. Spoke to Kennards, told it was always $142 and because verbal quotes don't count, bad luck.
1 comment
Customer Service CentreKennards Hire
Hi Mark,
We apologise for the experience you have received. So that we can investigate further, we appreciate it if you could please email [email protected] the hire schedule number/invoice number... Read more
for the booking or full name and mobile number used for the booking.Similar opinion? Write a review on ieatwords.com.au!
rhondaO
- 2 reviews
Lack of communication/information
Hiring a scrubber machine online was easy but picture of machine was very grainy and not as big as it looked in the picture, they offered no solution, they eventfully agreed to extra 2 hours hire for free Because the machine was half the size it appeared to be in the picture, then slugged my card for $38 more than the agreed hire rate. they also wanted $50 each way delivery for a 2km away site. the machine fitted in the back of my car thankfully. wont be using beenleigh branch again.
1 comment
Customer Service CentreKennards Hire
Hi Rhonda,
Thank you for your feedback, we're sorry to hear about your experience with our Beenleigh branch, would you mind emailing us with your hire details and best contact number to info@kennards... Read more
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Good service
I am so appreciate for the service from Rydalmere branch . They helped me to solve the problem while I hire the BBQ . Thank you and wish you a Merry Christmas and a Happy New Year!
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RhiPerth, WA
Great Customer Service
Thanks to the helpful & friendly workers at the Balcatta store, especially Moana she made hiring equipment an easy experience, she was very helpful explaining how to use the machinery & overall it was a quick & smooth process. Will definitely recommended to friends & family.
1 comment
Customer Service CentreKennards Hire
Hi Rhi! Thank you so much for providing this positive feedback.
We'll be sure to pass it onto Moana and our Balcatta store to let them know what a great job they're doing!
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ShazPerth, WA
Great service
Cannington Kennards hire had great customer service and really friendly team members. Highly recommend them. Great competitive rates for hiring. Able to get trailer straight away on the day and the guys were happy to fit it all for me. Very happy.
1 comment
Customer Service CentreKennards Hire
Hi Shaz,
Thank you so much for your great review, well make sure to pass your kind words onto the branch. See you next time! :)
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Misleading
I ordered a carpet cleaning machine online and when we picked it up it was a different one to what was shown online. They said it was because they didn't have it at their outlet. We wanted the one shown online because it allows us to get into corners and especially around and under furniture. The one given did not have a wand and could not be used under furniture. Kennards refused to give us a full refund (they charged us a cancellation fee) when clearly they did not provide exactly as we ordered, and also failed to inform us they did not have it available at their outlet and simply replaced it with a different machine.
1 comment
Customer Service CentreKennards Hire
Hi Benny, thanks for letting us know you believe something isn't right. If you could please e-mail us at [email protected] with some more information, including your hire schedule number well be ha... Read more
ppy to investigate this for you. We apologise for the inconvenience -MarikaSimilar opinion? Write a review on ieatwords.com.au!
WasimSydney, NSW
Comparison with branch staff
Hi everyone out there
Im a landscaper and fencer and Im hiring from kennards long time but I havent seen any one rude incompetent and racist like mick fatass in PENRITH branch hope this will be seen by management.
5 star On other hand Richard Dylan April Mitchall in Campbeltown branch are great people love to work and chat with them like a family.
1 comment
Customer Service CentreKennards Hire
Hi There,
Thank you for your feedback, if you would like to email us at [email protected] with your name and number we would like to investigate this matter further.
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Catriona M.Sydney, NSW
- 3 reviews
St Mary's Kennards
Excellent professional service particularly Jim. Very helpful both in person and on the phone. Equipment needed to be delivered which occurred as agreed.
We have hired equipment from them several times and will go back again.
1 comment
Customer Service CentreKennards Hire
Hi Catriona, Thank you so much for your lovely review! I will be sure to pass it onto Jim and his manager so they can both see what a great job he is doing. :)
Thanks again!
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orange m.Canberra 2600, ACT
- 5 reviews
Worst product and service EVER
Hired shower... driver said I just found these pipes, no sure how good they are.. they burst. Put the shower under my pergola (where I wanted it) but I asked where does water drain to and he told me the grass... well there was nothing from the drain to the grass.. called to move.. apparently it was my misunderstanding..Second visit, told he fixed them but burst again burst again. This time in laundry. Water everywhere in my newly sheeted laundry..rang head office, they were amazing. However Fyshwick store had closed and still have no shower...been cleaning up water all afternoon.. I wonder if they are going to re sheet my laundry now.. can not believe the drama..
1 comment
Customer Service CentreKennards Hire
Hi There,
We're so sorry to hear about your experience with Kennards Hire, if you would like to send us an email at [email protected] with your details and the hire details we would like to invest... Read more
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- Verified customer
A very happy customer Kennards Hornsby hire
I hire equipment on a regular basis from Kennards, I am always very happy with there professional approach, particularly with customer service. A delivery of a rotary hoe for us to use was delivered on time but also the use of the machine was explained patiently by Chris who delivered it for us. 10/10 for friendly and helpful staff.
1 comment
Customer Service CentreKennards Hire
Hi John,
Thank you so much for your lovely review! We really appreciate your feedback and we'll see you next time! :)
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Easy experience
We hired a mower from kennards hire and everything went smoothly. We just found the price a little higher than we initially expected but all in all a good experience
1 comment
Customer Service CentreKennards Hire
Hi Silvia,
Thank you for your review! We really appreciate the feedback! :)
Have a great day!
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TeleGreater Melbourne (Outer), VIC
Amazing service!!
Hired a double portaloo on a trailer for the week and the service from the Kennards in Thomastown VIC was just AMAZING. Very professional and prompt service. I would recommend this place to anybody.
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RingoSydney, NSW
- 2 reviews
- 1 like
The worst multiple experiences ever
So been asked to state accurate facts
This won’t be hard
Customer service is horrible
Don’t return calls staff are rude and think they know everything when clearly they know very little or nothing at all
When trying to debate there wrong doing they still think there right
Hire an attachment for an excavator when I asked to show how it worked not 1 person in the yard had a clue
Would never go back or ever recommend
No wonder your rating is crap
1 comment
Customer Service CentreKennards Hire
Hi Ringo,
We so sorry to hear about your experience with us. We would like to investigate this matter further to ensure that it doesn't happen again. Could you please email us with your contact detai... Read more
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johnSydney, NSW
no satisfaction
It all seems to hard for staff at Penrith store! we are a decent sized customer and repeatedly find this store to be the least helpful! i asked in the morning on price and availability, i had to ring in the afternoon (as i had heard no more)to be told it (the item) was in Canberra, long story short... bit more to it, but took my business elsewhere and may continue to do so.
1 comment
Customer Service CentreKennards Hire
Hi John,
We're sorry to hear that you had a bad experience at our Penrith store. We appreciate your feedback and would really like to make this right. If you would like to email your full name and co... Read more
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Big MoeySydney, NSW
- 3 reviews
- 1 like
Overall good
I found that the prices can vary between branches and the quality of customer service can too, what I mean by this is different charges etc. for even though your taking out the same bit of kit
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Mr shopperSydney Surrounds, NSW
- 3 reviews
- 2 likes
Great kit but boy, what a rip off!
Hired a heavy duty demolition hammer, full day charge was 174 on the web site. Paid for the day and brought it back was charged for half a day..............145!! Oh and the 14 set up charge!! What a rip off. Great kit but misleading on the web site, where does it state 14 for a set up/hire fee? Save yourself some cash, go to Bunnings and buy it. You might use it only once but if you do can sell it on and still have saved money from using this lot. Disappointing.
1 comment
Customer Service CentreKennards Hire
Hi! Thanks for reaching out to us here. If you could please send through more information / your hire details to [email protected] we would like to investigate further. If there is anything else we... Read more
can help you with, don't hesitate to contact us -Kennards Hire.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Christine Paynterasked
cost per hour to hire a grinder to remove paint from a concrete surface
No answers
Tomasked
Is it possible to pick up a truck say in Bankstown and drop it off at Wollongong 4 hours later? Tom
1 answer
Customer Service CentreKennards Hire
Hi Tom,
Thank you for your query.
Unfortunately, we do not do one-way vehicle and trailer hire between cities or interstate, all trailers/vehicles need to be returned to the original branch. We do have weekly and long-term rates on vehicles and trailers for those longer trips if you are planning to return to your hiring branch or area.
Please don’t hesitate to reach out if you have any further questions.
Daleasked
What is your policy on delivery drivers hitting peoples cars ( there are several witnesses and the driver admitted it when I managed to talk to him 3 hours later) and driving off without leaving any details ?
How do I go about having my car repaired when the management and driver at your Fyshwick store have constantly lied, stalled and ignored me and my request for your insurance details?
1 answer
Customer Service CentreKennards Hire
Hi Dale,
Thank you for your question. Can you please email us at [email protected] with your full name, contact details and any information about the incident so that we can investigate and get to the bottom of this for you? We sincerely apologise for any inconvenience and frustration this matter has caused you and we would really like to get to the bottom of this for you.
-Kennards Hire.
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Customer Service CentreKennards Hire
Hi there,
[email protected] so we can look into this and come to a resolution for you? Thank you and apologies again for the inconvenience and frustration this has caused you.We're very sorry to hear about the issue you are having and that no one has responded to you. Would you mind sending us an email with the transaction details and your best contact number to... Read more