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Terrible product, terrible after care service
After a few months of use, the machine broke - the 'speed control' would at minimum be at maximum and then turn off after a few seconds. After going on their website, I found a repairer who took the machine and replaced it. Within two uses the replacement did the exact same thing - clearly a terrible product for the same issue to happen twice! Worth noting, all i was going was mixing cake batter (nothing outrageous to say user error). I've now been advised the product is discontinued and cannot be replaced but offered an alternate model. This m...
odel does not come with ANY attachments but I currently have about 10-15 attachments that are now not compatible with my machine. They refuse to replace the attachments and tell me my only option is a refund of which I have to now chase the repairer to get my machine back, go back to the online store and deal with them to arrange a refund and return the item. I'm sure return will also be at my cost. No offer to facilitate the return even though technically the machine I currently have is not from this store and is a replacement from Kenwood directly. No understanding to replace my attachments and the alternate machine is of less value than my current one. Never want to buy another Kenwood, even though I know they have (or had) such a good reputation!
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