Today my Sunbeam mixer stopped working and its only eighteen months since I purchased it in Myers at Erina. My previous mixer (not a Sunbean product) lasted years and years. I should have been wary as warranty was only twelve months. I would have had it repaired but living on Central Coast the freight would be prohibitive.

The mixer does not catch everything in the bowl and the motor is way too slow. Don't bother trying to make pavlova or whipped cream. Does not beat fast enough to do so. This is the first Big Mixer i have ever had and thought that Kenwood was a reputable brand, what a disappointment. Now stuck with a Lemon sitting on the bench looking pretty.

I just bought the Patissier MX311 3 days ago. The surges (uncontrollable speed) happens from first use until now. regardless of speed settings. I should've checked the reviews before buying - but should've, could've. Seems this happens a lot basing on other comments written here.

Has anyone managed to rectify the problem? the Service representative here in Malaysia is not helpful at all! seems no one is manning the customer service counter at De'longhi Group Customer Service Centre located in Petaling Jaya, Malaysia.

I've just lost my trust in Kenwood products. Should've saved up and bought Kitchen Aid instead.

Poorly designed either beater attachment is in the wrong position in relation to the bowl. Brought as a sunbeam disaster replacement. The distributor as good as admitted that was the fault, no help was given. In my humble opion the original sunbeam mixer was the only way to go check out e/bay I did.
N.B. as a tradesman I repaired several old sunbeams they were far superior to what is on the market today.

Bad purchase .Used only twice, gears sheared or broke while using the dough hook making grinding noises which continued even without a load. Returned for full refund - avoid buying just for the sake of appearances. I will be looking for a cheaper model of other brand. Maybe jut unlucky but a costly item should not have failed so soon

I read all the reviews on this machine . I must say Kenwood have addressed the complaints well, the new model has a 600w motor as well as a splash guard and a scraper paddle that is excellent I find it runs rings around other brands scraper paddles. I took a number of weeks to make a decision and had the sales person run all the mixers that I was looking at in the store to check noise levels and beater actions as well ( i think people tend to not do this before buying a product ) . I love the sturdiness of this mixer and it has very little plastic parts as well. I would highly recommend this product. I could have bought any mixer on the market but a lot are not good value for the $ at all but this one is .

This cake mixer would probably be great if the attachments were calibrated to meet the bowl at the right height. There is far too much space between the bowl and the attachment meaning that a simple procedure such as creaming butter and sugar requires a large quantity and frequent scraping down of the bowl to work at all. Even with some attempts to modify this, it is still a very poor product. When did Kenwood stop being a top of the line brand where design was paramount?
As this was a wedding gift, we have been unable to return it to the store for a refund. Have contacted Kenwood directly about this major flaw with no response at all.
Disappointing stuff.

Too slow, beater doesnt pick up quite abit of mixture, cant use it for small amounts, throws mix out of the bowl, if it wasnt a gift I would have taken it back. Now stuck with It. It seems to be going slower and slower... High speed is too slow for some baking.
Stainless bowl with handle
Too slow and doesnt mix properly

Just about to try my new replacement after the old Kenwood beater has a grey residue every time I touch it.

Now I'm excited about the new replacement because it is the newer model. But just as I unpacked it, I wiped the bowl and voila.. a yucky grey residue appear on my paper towel just like when you wipe a bowl full of dust except this is not dust. I'm so so disappointed. last time it was my beater, now it is the bowl.

Make sure if you buy this product, wipe it with clean wet paper towel to make sure it is clean and safe for you before using it.

Definitely needs a splash back, should be included. Ever since owning my Patissier it has skipped whilst mixing. I've had the circuit board changed 2/3 times, gave up in the end because I needed to use it. Had to wait ages for the circuit board to be replaced. It does do the job, after I'd discovered that you could adjust the height of the tools. It looks fabulous but I would probably not buy another one.
Simple to use, inexpensive.
Mixing beat skipped now and then.

My first "mommy" gift for myself as all the others seemed too professional and pricey. I have had mine now 6 years and have used it a bajillion times. My kids love to help me cook with it and its even user friendly, yet tough enough for them and they are 6 and 4. I have only one complaint, they should include the splash guard. When this one has mixed it's last I will just get another but change up the colour. I never knew til now about the screw adjust which is a handy little tip.
fun colour choices, reliable, kid friendly, easy to clean.
Necessary accessories like a splash guard are sold seperately.

This mixer works great now but it did not initially. it requires undoing of the hex bolt in the middle and adjusting with each of the tools to make sure it reaches the bottom. It is still quite underpowered for me but i only paid $160 for it so not too dissapointed with it's performance
can whip and do most tasks quite easily
under powered. not very good with sticky and thick doughs

We dont rate it at all. The wisk broke within 12 or so months but that didn't matter it wasn't any good for 1 egg recipes or similar small bake jobs. The machine is fine when working towards max capacity but for small amounts the butter is always left on side of bowl and the egg will not combine so we end constantly turning off and scraping down sides. We are now faced with the spend $45 on a new whisk and suffer with our frustration or start again with a Kitchen Aid which specifically states that it works with one egg sized batches.

I got this mixer as a gift from my husband i have used it every day making cup cakes, frostings, meringue, even tomato relish!!! i lovee the fact that this mixer is sooo quiet as i have a young family so i can bake when ever one goes to bed!!
Its quiet and cuts prep time