Bay City Auto/Martin Singer Motors, Hervey Bay, Stay away from this dealer, they told us that the car we bought was a demo and that we were the first owners. They lied to us, they failed to tell us that the car was a Kia Australia demo and that Kia failed to do the first service. Bay City then bought the car at an online auction knowing that it had missed it’s first service and then sold it to us without disclosing this fact. Kia Australia said it’s Bay City’s problem, Bay City said it’s Kia’s problem, and we are stuck with a car that missed i...Read more

I am tearing my hair out here trying to solve what is turning out to be a VERY COSTLY issue. The well know Kia "limp mode" problem goes back to the 2006 models and yet, 13 years later there is still no solution. I own an 2012 model Kia Sorento, purchased as an ex demo model from a Kia yard, and have been experiencing consistent "limp mode" problems over the last 3 years. Kia, nobody can find a solution. Maybe it's this??? $200 thank you. Nope, wasn't that. Then lets replace this???? $500. Nope, not that either.... Google "Kia Sorento Limp ...Read more

A family member enquired about a second hand car from Werribee Kia dealership, requesting to know where the car was located. They received an SMS saying it was Werribee, which is not in their area/too far to travel. They then received constant calls and SMS which did not stop after contacting dealership several times to say they weren't interested and wanted the contact to stop. The salesperson responsible for making the calls and SMS was subsequently rude and aggressive toward the enquirer, saying that it cost them $50 when someone clicks Ca...Read more

For a number of years we have been impressed with Kia's different models, and have noticed great improvement and diversity as the models kept improving. We decided that the Sportage was most suited to our needs. The sales representative at Ryde Kia, met us at the door and made us feel most welcome. He really did his best to listen attentively to all our requests and explained all we needed to know; definitely knows the products he is selling. He was patient, courteous and encouraging, allowing us space and time to discuss private matters about...Read more

I've been slack in writing this review - it's taken 3 years.
Purchased my Kia Sorento from Kia Ferntree Gully back in 2016 and have loved the car and appreciated the service ever since.
Yesterday (26th July 2022) I took it in for the 3 year service and thought it's about time I write a review as the service is impeccable. The service team totally on the ball. As soon as I arrive they walk out to greet me with all my details on hand. 5 minutes later I'm in a free loan car for the day off to visit my own customers.
On my return they fully ex...Read more

My friend requested assistance to purchase his first new car. He had decided the Kia Sportage Si was the answer. We went to the Newcastle City Kia for a test drive. All was ok checked price and finance deal. Ok They actually said come back to us if you find a better price. My friend went to Rockdale Kia and asked for a trade price on his car. Salesman refused to tell him the price of trade or price of Kia. Like WTH??? Called one dealer for vehicle listed in cars for sale but missed it. He told me there was one in Newcastle Lexus an AO Sportage ...Read more

Bought a new Kia Cerato sports nearly one year ago from a dealership that claims to have won the best dealership for 4 years running. Also bought insurance from the same agency. Paid up front but did not receive any insurance cover even until today.
When I called the Service Department to book for the initial service, no one would answer. Left messages. No return calls. So I booked with another Kia dealership for the initial free servicing after three months.
Now after one year and for the 15,000 km servicing, the service department from the ...Read more

My Car Play does not work and the Fawkner dealership lied (despite what they told me and what I have in writing). My car was driven offsite to a back yard operator without my knowledge or permission. I paid hundred more than non Kia quotes because I wanted Kia to do the job properly. THEY DID NOT! Two months later still not fixed (crooked and not operating correctly) will not tell me if they did the same thing with my air conditioning repair. I spent $3,300 all up. I gave Head office all the paperwork and they will not refund me but expect me ...Read more

Never have I ever dealt with such an unprofessional dealership! A female staff member with name beginning with [name initial removed] is absolutely horrible. I was in discussion with her for over a week about a car that we were coming down to travel 3 and a half hours to buy and take that day. She said it would be available for us so an app was made to come and get the car. Upon arrival she had told us “the car has sold” all while she had messaged me that morning saying nothing of the sort and when confronted with this all her excuses were “ oh...Read more

If you buy a Kia pray you’ll never need a warranty service or you’ll need help from customer care. I booked in my car a Kia Cerato 2017 for a warranty check up as when driving it, it’s becoming noisy. Kia Rosebery lost my booking details and despite my clear call back to them advising the car was only for a warranty check up, they decided to do a full service without my authorisation and the concerns with my car were NEVER resolved. When I went to pick up my car suprise I had to pay $480 for the service otherwise I would not be able to take ...Read more