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Reviews

(158)
(9)
(3)
(1)
(7)
  • Product Quality
    4.9 (88)
  • Return Claim MadeYes (1) · No (101)
  • Warranty Claim MadeYes (12) · No (90)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Customer Service
    4.9 (96)


Suwa

SuwaSydney

  • 2 reviews

Perfect Sofa & Great Service

published

I got a Delta 3 modular sofa from Kingliving, and its perfect. Indi who was the staff who helped me at the store, was so helpful and friendly. She was a former interior designer, so she picked the colour and material for me - and it looks so good! And Dean & Ahmed who were the delivery guys, fixed it all up and took out the garbage too. Best experience I've had. Thank you guys!!



Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnandale
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1 comment
King Living
Elizabeth R.King Living

Mayumi

MayumiSydney, NSW

Great service

published

Irene, Sam and Karl were all helpful. Very professional delivery service by Sam and Karl !
Made sure If was happy with how they set up. Also took the all boxes away. Very professional!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
King Living
Elizabeth R.King Living
Joanne Roberts

Joanne RobertsSydney, NSW

Thanks Sam & Karl

published

We purchased our lounges from the Annandale store with Irene, she was extremely helpful and spent time to go through all the different options. Delivery date was booked in and I was kept up to date via email and text message of the delivery time. Sam & Karl delivered and assembled the lounges and did an amazing job, very friendly, polite and hard working, checking with me along the way as to how I wanted lounges set up and positioned. This is my third time buying a King Furniture lounge, I really like the quality and diversity of the set up.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Excellent service; simple and easy

published

Purchased the Delta III at the Annandale showroom. I did some research before going to the store but Tallis was able to help me with the finer details. Tallis made it such an easy purchase. He was able to provide advice on material, colours, and really encouraged me to choose what I wanted to suit the space available in my apartment and my lifestyle.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Clive

Clive

  • 2 reviews

Excellent Delivery

published

Sam and Karl were brilliant, arriving on time and navigating my steep stairway with the two chairs, extremely friendly and polite.
They unpacked the two chairs and assembled them and took away all the packing

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
King Living
Elizabeth R.King Living

Janna Enger

Janna EngerSydney, NSW

  • 2 reviews

Professional assistance

published

I had done some research on a chair which interested me, and my husband and I visited the store to follow this up. We were assisted by Soo King, who provided us with all the information we needed, and then showed us other options. She gave us time to explore each chair, explained how the reclining worked, and left us alone to discuss between ourselves. In the end we decided to purchase two chairs, and were provided with samples to take home to check colours. We could not fault our experience at King Living, Soo made us feel that we were being cared for in a very professional manner, she answered all our questions, and she was very free with her time.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale NSW
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1 comment
King Living
Elizabeth R.King Living

Carlos repaired my lounge

published

I was very happy with the service that Carlos provided. He arrived on time and provided honest opinion on options to address the repair on one item of furniture. He also provided handy advice on ongoing care for the furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Jess P

Jess PSydney, NSW

  • 2 reviews

Second Purchase - Product Store and Delivery Feedback

published

Second time purchase - process was more than seamless. Staff were helpful, product & delivery updates consistent. Delivery - Jimmy was fabulous, professional, assembled quickly, cleaned up and conversational. After purchasing furniture at other stores and receiving deliveries, King has never disappointed us, along with the quality of their products (which is second to none).

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living
Daniel T.

Daniel T.Sydney, NSW

Perfect gentlemen, skilled and super efficient.

published

Highest of praise to your two amazing delivery experts Sam & Karl. They were prompt, professional, highly skilled and importantly, extremely nice. Thank you very much to the both of you!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
Lex

LexSydney, NSW

  • 2 reviews

Quality furniture and professional and helpful staff.

published

We received both personalised and knowledgeable assistance from Tallis. We visited the store 4 times before we made a decision and Tallis was patient and helpful. Easy to access and park at the store. Layout within the store is easy to negotiate and I appreciated being able to reconfigure and rearrange the modular sofas. We haven’t received our lounge at this stage.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Excellent service

published

Excellent customer service from Carol. We had already done our research and so we had an idea on what we wanted before making a decision. We found Carol to be informative and helpful without being pushy.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

5 star service and furniture

published

I was persuaded by my husband to go to King Living rather than other shops and I was so pleased we did. We were really wowed by their furniture. We got excellent, well-informed advice from Carol who knows her fabrics and her furniture back-to-front. So, service was 5 star, and we are excited about the sofa and chairs we have ordered.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Great service

published

Great service. Called the Annandale store, and spoke with Maria. Within 2 minutes I had purchased an additional two pocket side tables, to go with our lounges that were purchased last year. Maria even gave us the same price as we had from last year. Simple and easy. That is how service should be.
Thanks Maria

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Installing cushion covers

published

Excellent customer service from Elias who installed cushion covers to protect us from feathers coming out of the cushions. Elias did a great job. My wife was very happy! Well done Elias.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Exceptional delivery

published

Sam and his team did a fantastic job delivering and assembling my new sofa. He even insisted he put on the felt pads for me on the feet of the sofa. Couldn't be happier with his service and professionalism. Thank you Sam!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living
Eveready

EvereadySydney, NSW

Our second King furniture Suite- fantastic product

published

Good store, well set out and in good location. Staff were very helpful and friendly. you representative Carol Luciani was extremely helpful giving us helpful information on the build and quality of your products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Bryan O.

Bryan O.Sydney, NSW

Consistency with King

published

We purchased many years ago from King and were really happy with the service we received.

We came back for my daughter this time and I have to say, the service is even better than before.

Tallis was our sales consultant and just had a very open and honest way of communicating. He stressed the importance of getting a piece that we truly love is the first and foremost.

We are so happy we spent a little extra on the fabric we were in love with because thats the most important aspect. Loving it, not saving money on it.

Thanks Tallis!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
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1 comment
King Living
Elizabeth R.King Living

Sarahs

SarahsSydney, NSW

Carol what a gem!

published

The most lovely customer service we received from Carol. She was so helpful with all our queries, she made sure all my follow up queries vie email were answered promptly as well.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living

Steve A.

Steve A.Sydney, NSW

Ask For Talis

published

Beautiful showroom. Well laid out. The price threw me off to start with.

Talis approached us and was immediately engaging and showing his passion for the brand. He believes in the product and showed us why we should too. It was not long before we started to understand that quality is an investment and thats what King is. If we spend more now, its not really more in the long run.
We are looking forward to the delivery of our Delta and could not be happier with the service we received.

Salud Talis!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Great service!

published

We were extremely happy with the service we received in store and love our purchases. Our order was delivered by Sam and Antonio who had a very difficult task carrying boxes and other heavy items up two flights of stairs on a very hot day which they did graciously. Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living

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