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Reviews

4.8

259 reviews
5
(238)
4
(8)
3
(3)
2
(1)
1
(9)
  • Product Quality
    4.9 (122)
  • Return Claim MadeYes (3) · No (120)
  • Warranty Claim MadeYes (18) · No (104)
  • Product Appearance As advertised (82%) · Not as advertised (18%)
  • Customer Service
    4.9 (123)
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Sah

Sah

  • 3 reviews

Perfect lounge for our family

published

We were helped by a very patient staff member, Yen Lin, and came away so impressed with King Living Furniture. Had bought a dining table from the company years before so we were in anticipation. Yen showed us all our options and now that the lounge and chair are delivered and constructed our expectations were confirmed. King has given our family the perfect lounge room.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
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Carlos great job

published

Carlos rang me the day beforeTo organise the appointment with the time which was great he then rang me the morning of the appointment to let me know he was on his way which was fantastic he arrived on time he was very professional and courteous and very helpful And great service with a smile and also showed us how to use the new lounge if anything else goes wrong will only want Carlos to come out and service our lounge thank you

1 comment
King Living
Elizabeth R.King Living
jwl5061

jwl5061Sydney

  • 3 reviews

Carlos and Matt great job

published

Very happy, finally solved the problem after many visits from other technicians. Punctual and called when he was on the way, professional service and experienced. Well done boys, keep it up

Customer Service
Product Quality
1 comment
King Living
Elizabeth R.King Living
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Carlos and Mitchell.S great job

published

Prompt. Very helpful, obliging and cheerful.
Very happy with service.Called to let me know the reason why which was fantastic as I have appointments to get to they were professional and great to deal with it

1 comment
King Living
Elizabeth R.King Living
Angelica

AngelicaSydney, NSW

Carlos and Mitchell.S

published

Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
King Living
Elizabeth R.King Living
Suzie

Suzie

  • 2 reviews

Perfect service.

published

Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
King Living
Elizabeth R.King Living

Ask for Jizette

published

We have just purchased a Zaza sofa and were fortunate enough to be looked after by Jizette. I can be indecisive at the best of times but Jizette gave me nothing but confidence in our decisions. She knew the products back to front, she was clear with suggestions on what would look good as well as being practical with small kids. Her assistance was detailed, she was warm and she was not afraid to let us know if she thought certain configurations and materials wouldn't be a good choice for us. We would come back because of Jizettes customer service.
We're looking forward to receiving our Zaza : )

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living
stevei

steveiSydney, NSW

  • 15 reviews
  • 1 like

Fantastic experience from beginning to delivery.

published

Daniel and Leanne looked after my purchase from King Living Moore Park. I couldn't have been happier. Professional advice, they knew their products, fantastic help with choosing fabrics to match my pieces. Great "sale" prices and the delivery guys were on time and did everything to set it all up just the way I wanted it. The furniture is great quality and looks stunning! 10/10.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park, Sydney
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1 comment
King Living
Elizabeth R.King Living
Goold Solicitors

Goold SolicitorsSydney, NSW

  • 3 reviews

Great Delivery Guys

published

Lounge is Great took a bit of time to get re backorder.

But I must comment on Sam and Karl - Delivery Impeccable - Fast - Professional - Fantastic - Delivery - Impressed - Polite - Clean and Tiday

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore Park
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1 comment
King Living
Elizabeth R.King Living
Furniture Shops

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Carlos Service Technician

published

Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMoore Park, NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
Karen T

Karen TSydney, NSW

  • 2 reviews

Thank you to Mitch for excellent service,

published

Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
Thanks Karen

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
Michael Bishop

Michael BishopSydney, NSW

a great example of after sales experience....!

published

King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMoore Park
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1 comment
King Living
Elizabeth R.King Living
Ahmed

Ahmed

  • 2 reviews

Sam and Karl

published

Sam and Karl both sorted wrong items and instantly emailed and called customer service to resolve the issue. They are extremely Friendly and helpful. Excellent service. Highly recommended future delivery.

1 comment
King Living
Elizabeth R.King Living
Simone G.

Simone G.Sydney, NSW

In love with our lounge

published

We recently moved house and decided to purchase a new lounge.
After a long research we bought A Zaza, Crescent ottoman and side tables.
We are the most grateful to Kahn for helping with the furniture and fabric choice.
Kahn has been very helpful during the selection process, sale and after delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing living Moore Park
See all answers
1 comment
King Living
Elizabeth R.King Living

Love the lounge, great after sales service

published

Lounge arrived on time, as booked. Delivery guys had great communication and arrived on time. We’ve had our eyes on this lounge for the past 3 years, it took us that long to save up to purchase it. Unfortunately one of the buttons fell off and there were several indentations in the foam and one of the head rests is covered in creases in the leather from the packaging. Delivery guys booked a repair for the button and it took around a week for the Technican to come out. Carlos was fantastic, extremely helpful and knowledgeable. He is an asset to your team. The button was replaced. We were advised to use the lounge to give it time to settle and help remove the creases. Other than that we love it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoore Park
See all answers
1 comment
King Living
Elizabeth R.King Living
Furniture Shops

Find out how King Living NSW, Moore Park compares to other Furniture Shops

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John N.

John N.Sydney, NSW

Great furniture

published

We got a jasper 2 sofa and aspen coffee table. Excellent quality and design. The delivery gents, Sam and Karl were very helpful with setting up the furniture too.

The triple layered sofa is thick enough to withstand scratches from our pets and easy to clean. I like how it’s modular so we can shift things around to turn it into a day bed when guests arrive. The coffee table is solid and heavy goes well with the timber shelves on the sofa. All in all we are very happy with the purchase

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore park
See all answers
1 comment
King Living
Elizabeth R.King Living
鑫 薛.

鑫 薛.Sydney, NSW

Good design and good quality of furniture, as well as professional delivery service

published

Since we have moved to a new house, King Living is one of best choices to purchase of funiture due to good design and good quality of furniture. Today Mr Sam and Mr. Karc provided us a very professional delivery service to installate our new bed. Thanks

Customer Service
Product Quality
1 comment
King Living
Elizabeth R.King Living

Great products and service

published

My review covers my initial face-to-face shopping experience and also follow up action with Nicole at Customer Service via email and phone. The store experience was great. Great products and knowledgeable and helpful service. Nicole was also very helpful in managing the changes that needed to be made to my cushions as the original order was not filled correctly. I am very pleased with the final product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
King Living
Elizabeth R.King Living

Perfect colour advice for your decor

published

Gizelle went far beyond a normal sales person. I really was not sure of colour shapes and scatter cushions. She acknowledged my style reassured me with samples and, viola, perfection! Very thankful Diana

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationInitially via phone but was unsure of colour
See all answers
1 comment
King Living
Elizabeth R.King Living
Teru

Teru

  • 2 reviews

Excellent Service

published

Everything from the help by Mary Ann during purchase and the great care during the final delivery and assembly by Sam and Karl was top notch.

Mary Ann was very kind and patient which made the decision to buy so much easier. She genuinely helped us get the right furniture for us.

Sam and Karl were awesome. They carefully maneuvered the house to make sure they didn't cause any damage during delivery. They did an equally excellent job at assembly.

Great experience all round.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
King Living
Elizabeth R.King Living
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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