Reviewer Photos & Videos
Sah
- 3 reviews
- NSW, Moore Park
- Verified customer
Perfect lounge for our family
We were helped by a very patient staff member, Yen Lin, and came away so impressed with King Living Furniture. Had bought a dining table from the company years before so we were in anticipation. Yen showed us all our options and now that the lounge and chair are delivered and constructed our expectations were confirmed. King has given our family the perfect lounge room.
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Carlos great job
Carlos rang me the day beforeTo organise the appointment with the time which was great he then rang me the morning of the appointment to let me know he was on his way which was fantastic he arrived on time he was very professional and courteous and very helpful And great service with a smile and also showed us how to use the new lounge if anything else goes wrong will only want Carlos to come out and service our lounge thank you
1 comment
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jwl5061Sydney
- 3 reviews
Carlos and Matt great job
Very happy, finally solved the problem after many visits from other technicians. Punctual and called when he was on the way, professional service and experienced. Well done boys, keep it up
1 comment
Elizabeth R.King Living
Hi,
Thanks so much for sharing the exceptional after sales service you received from our technicians Carlos and Matt. We apologise that it took serval visits to have your issue resolved; we're so plea... Read more
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Carlos and Mitchell.S great job
Prompt. Very helpful, obliging and cheerful.
Very happy with service.Called to let me know the reason why which was fantastic as I have appointments to get to they were professional and great to deal with it
1 comment
Elizabeth R.King Living
Hi Nola,
Thank you for sharing the five star service of our technicians Carlos and Mitch. We're so pleased that they were friendly and efficient, working to your schedule and ensuring you were advised... Read more
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AngelicaSydney, NSW
Carlos and Mitchell.S
Carlos and Mitchell called ahead of time arrived on time and did a great job fix the problem very happy Kinga very lucky to have a both great work thank you
1 comment
Elizabeth R.King Living
Hi Angelica,
Thanks for sharing the excellent service provided by our technicians Carlos and Mitch during their visit earlier this morning! We're so pleased that you were so happy with their level of ... Read more
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Suzie
- 2 reviews
Perfect service.
Carlos and Mitchell.S called to check is ok as they were early and arrived on time as advised Fixed our lounge with no problems. Would highly recommend their service and King overall
1 comment
Elizabeth R.King Living
Hi Suzie,
Thanks so much for sharing the great service provided by our technicians Mitch & Carlos during your recent service call. It's great to hear they were courteous and efficient as they skilfull... Read more
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Ask for Jizette
We have just purchased a Zaza sofa and were fortunate enough to be looked after by Jizette. I can be indecisive at the best of times but Jizette gave me nothing but confidence in our decisions. She knew the products back to front, she was clear with suggestions on what would look good as well as being practical with small kids. Her assistance was detailed, she was warm and she was not afraid to let us know if she thought certain configurations and materials wouldn't be a good choice for us. We would come back because of Jizettes customer service.
We're looking forward to receiving our Zaza : )
1 comment
Elizabeth R.King Living
Hi Zoe, thank you for sharing your fantastic customer experience when being attended to by Jizette at our Moore Park Showroom. We are delighted to hear about the warm and attentive assistance Jizette... Read more
provided as she guided and helped you navigate the most suitable options for your and your family. We look forward to passing on your lovely comments to Jizette, she will certainly enjoy reading your kind words and be very happy to know that you were impressed by her customer service. How exciting that you have chosen the luxurious Zaza, now you can look forward to receiving your beautiful new sofa!Similar opinion? Write a review on ieatwords.com.au!
steveiSydney, NSW
- 15 reviews
- 1 like
- NSW, Moore Park
- Verified customer
Fantastic experience from beginning to delivery.
Daniel and Leanne looked after my purchase from King Living Moore Park. I couldn't have been happier. Professional advice, they knew their products, fantastic help with choosing fabrics to match my pieces. Great "sale" prices and the delivery guys were on time and did everything to set it all up just the way I wanted it. The furniture is great quality and looks stunning! 10/10.
1 comment
Elizabeth R.King Living
Hi Stevei,
Thanks so much for sharing the fantastic experience you had both during your time in our Moore Park showroom and with your recent delivery! It's wonderful that Leanne and Daniel provided yo... Read more
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Goold SolicitorsSydney, NSW
- 3 reviews
Great Delivery Guys
Lounge is Great took a bit of time to get re backorder.
But I must comment on Sam and Karl - Delivery Impeccable - Fast - Professional - Fantastic - Delivery - Impressed - Polite - Clean and Tiday
1 comment
Elizabeth R.King Living
Hi,
Thanks for sharing the excellent delivery service you received from our team Sam & Karl! It's great to hear they provided professional and polite service as they expertly and efficiently delivered... Read more
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Carlos Service Technician
Carlos came out to replace my Jasper shelf. Really impressed, he called me prior to arriving and got the shelf assembled and cleaned up the mess in no time! Thx Carlos, awesome service!
1 comment
Elizabeth R.King Living
Hi Jo, thank you for sharing your impressive after sales care experience. We are delighted to hear that Carlos was efficient and did an awesome job in replacing and assembling your Jasper shelf, ensu... Read more
ring any mess was cleaned up promptly. We look forward to passing on your kind words of thanks to Carlos, he will be so pleased to hear that you are very happy with his service.Similar opinion? Write a review on ieatwords.com.au!
Karen TSydney, NSW
- 2 reviews
Thank you to Mitch for excellent service,
Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
Thanks Karen
1 comment
Elizabeth R.King Living
Hi Karen, thank you for sharing your excellent after sales experience. We are so pleased to hear that you received great advice from our wonderful Technician Mitch, and that he was polite and had a p... Read more
ositive attitude as he attended to any concerns and rectified the issues. We look forward to passing on our great feedback review to Mitch, he will be delighted to read that you are very happy with his service.Similar opinion? Write a review on ieatwords.com.au!
Michael BishopSydney, NSW
a great example of after sales experience....!
King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...
1 comment
Elizabeth R.King Living
Hi Michael,
Thank you so much for sharing the exceptional after sales service you received from our Technician Carlos during your recent service call. While we're sorry that his visit was necessary, i... Read more
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Ahmed
- 2 reviews
Sam and Karl
Sam and Karl both sorted wrong items and instantly emailed and called customer service to resolve the issue. They are extremely Friendly and helpful. Excellent service. Highly recommended future delivery.
1 comment
Elizabeth R.King Living
Hi Ahmed,
Thanks so much for sharing the outstanding service provided by our delivery team Sam & Karl. On behalf of King Living I apologise that you received incorrect items during your delivery, but ... Read more
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Simone G.Sydney, NSW
In love with our lounge
We recently moved house and decided to purchase a new lounge.
After a long research we bought A Zaza, Crescent ottoman and side tables.
We are the most grateful to Kahn for helping with the furniture and fabric choice.
Kahn has been very helpful during the selection process, sale and after delivery.
1 comment
Elizabeth R.King Living
Hi Simone,
Thank you for sharing the fantastic sales assistance you received from our Moore Park showroom manager, Kahn! It's great to hear that upon moving into a new home you decided to visit King L... Read more
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Love the lounge, great after sales service
Lounge arrived on time, as booked. Delivery guys had great communication and arrived on time. We’ve had our eyes on this lounge for the past 3 years, it took us that long to save up to purchase it. Unfortunately one of the buttons fell off and there were several indentations in the foam and one of the head rests is covered in creases in the leather from the packaging. Delivery guys booked a repair for the button and it took around a week for the Technican to come out. Carlos was fantastic, extremely helpful and knowledgeable. He is an asset to your team. The button was replaced. We were advised to use the lounge to give it time to settle and help remove the creases. Other than that we love it.
1 comment
Elizabeth R.King Living
Hi Stewart,
Thank you for sharing your experience with King Living related to your recent purchase. We're so sorry to hear that you encountered some issues upon delivery; we appreciate how big a purch... Read more
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John N.Sydney, NSW
Great furniture
We got a jasper 2 sofa and aspen coffee table. Excellent quality and design. The delivery gents, Sam and Karl were very helpful with setting up the furniture too.
The triple layered sofa is thick enough to withstand scratches from our pets and easy to clean. I like how it’s modular so we can shift things around to turn it into a day bed when guests arrive. The coffee table is solid and heavy goes well with the timber shelves on the sofa. All in all we are very happy with the purchase
1 comment
Elizabeth R.King Living
Hi John,
Thanks so much for sharing your five star review of King Living and the photo of your Jasper II sofa and Aspen coffee table! We're so pleased to hear that you're enjoying having these in your... Read more
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鑫 薛.Sydney, NSW
Good design and good quality of furniture, as well as professional delivery service
Since we have moved to a new house, King Living is one of best choices to purchase of funiture due to good design and good quality of furniture. Today Mr Sam and Mr. Karc provided us a very professional delivery service to installate our new bed. Thanks
1 comment
Elizabeth R.King Living
Hi, thank you for sharing your experience with King Living! We're delighted to hear that you feel so positively about your King Living purchase and that today your new bed was delivered by our team Sa... Read more
m & Karl, who were polite and professional as they expertly assembled this in your home. We're sure this will be a great addition to your home and thank you for choosing King Living!Similar opinion? Write a review on ieatwords.com.au!
Great products and service
My review covers my initial face-to-face shopping experience and also follow up action with Nicole at Customer Service via email and phone. The store experience was great. Great products and knowledgeable and helpful service. Nicole was also very helpful in managing the changes that needed to be made to my cushions as the original order was not filled correctly. I am very pleased with the final product.
1 comment
Elizabeth R.King Living
Hi,
Thanks for sharing the fantastic sales assistance you have received from Nicole both in our Moore Park showroom and via email and phone communication. It's wonderful that Nicole was knowledgeable ... Read more
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Perfect colour advice for your decor
Gizelle went far beyond a normal sales person. I really was not sure of colour shapes and scatter cushions. She acknowledged my style reassured me with samples and, viola, perfection! Very thankful Diana
1 comment
Elizabeth R.King Living
Hi Diana, Thank you for sharing your great experience at our Moore Park Showroom. It is wonderful to hear how Gizelle went above and beyond to assist and guide you with information and swatches to ens... Read more
ure you felt reassured and happy with your selection that was in keeping with your own personal style. We look forward to passing on your kind words of appreciation to Gizelle, she will be very grateful that you have taken the time to share this lovely review.Similar opinion? Write a review on ieatwords.com.au!
Teru
- 2 reviews
Excellent Service
Everything from the help by Mary Ann during purchase and the great care during the final delivery and assembly by Sam and Karl was top notch.
Mary Ann was very kind and patient which made the decision to buy so much easier. She genuinely helped us get the right furniture for us.
Sam and Karl were awesome. They carefully maneuvered the house to make sure they didn't cause any damage during delivery. They did an equally excellent job at assembly.
Great experience all round.
1 comment
Elizabeth R.King Living
Hi Teru,
Thank you for sharing your experience with King Living and the fantastic service you received both during your purchase and during your recent delivery!
We're delighted to hear that you enjoy... Read more
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Questions & Answers
Beate Lasked
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
5 answers
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
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Elizabeth R.King Living
Hi Janette,
ation and being punctual, efficient and friendly during his visit. We're glad to hear his visit was so informative and look forward to passing your great feedback on to our service manager.Thanks so much for sharing the fantastic after sales service you received from our technician Carlos. It's great to hear that he was courteous and informative, keeping in constant communic... Read more