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Reviews

4.8

246 reviews
5
(224)
4
(11)
3
(3)
2
(2)
1
(6)
  • Product Quality
    4.9 (115)
  • Return Claim MadeYes (2) · No (124)
  • Warranty Claim MadeYes (6) · No (117)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (128)
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Amazing Service and High Quality Furniture

published

We are so happy with the service provided by Sucheta. She is very patient and so helpful. The entire buying process is easy.
I am usually very picky when it comes to furniture quality and comfort level. I have to say, King Living have both comfort and quality. All couches are well designed and provide great support. Choice of fabrics are also fantastic. It was hard for us to pick one out of so many!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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julie N.

julie N.Sydney, NSW

Excellent customer service

published

We love the product but more especially our customer service rep Sucheta. She knows the ins and out of every furniture piece. Very patient and helpful.

Was so good to work with her.

Thank you again Sucheta!!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Daniel A.

Daniel A.Sydney, NSW

Great furniture and great staff

published

Sucheta was fantastic and spent a lot of time with us going through every question that we had (and there were many!). She is such an asset to the team and we are so grateful for all the advice she gave us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Nengsih

NengsihSydney, NSW

  • 2 reviews

Amazing customer service

published

We went to the King store in Northmead and was served by Gulistan. She was not only friendly but also very helpful. She’s very knowledgeable and gave us recommendations which made our decision so much easier. Gulistan was also very accommodating to my kids by letting them watch a movie so they’re not bored :) overall Gulistan made our experience feel so much better and easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Gemini G

Gemini G

  • 2 reviews

New lounge - 2nd King Delta lounge

published

I had already researched my lounge online. Walked in to look at fabric options. Bought lounge whilst in store. Store lay out spacious and welcoming. Staff very knowledgeable and calm.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Patty

PattySydney Surrounds, NSW

Purchase of a lounge and 2 single chairs. Sucheta was perfect, her knowledge of the products and fabrics was great.

published

The Northmead store had a great range and well set out. Being that we are in Coronavirus times, the appt set up was very well timed. My assistant Sucheta was extremely helpful and made my experience very enjoyable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
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Kathy March

Kathy MarchSydney Surrounds, NSW

Excellent Service

published

I purchased a Lounge on the weekend, Sucheta @ Northmead was so helpful & knowledgeable about all lounges & fabrics. Could not have asked for a better experience . I can't wait to receive my new lounge & would highly recommend dealing with Sucheta.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead NSW
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Herzen H.

Herzen H.Sydney, NSW

Helpful staff

published

I had a wonderful experience with Melania from King living in Northmead. We booked an appointment due to COVID19- we went to see her because of the Sales they have on offer of the lounge that I've always wanted to have. Melania helped us for two hours, showed various leather colours and helped us make decisions on the coffee table/ottoman. Melania has been an amazing salesperson, very professional and kind. I would like to also thank her manager for helping me through with the purchase. I am excited to have my Jasper II sometime in July.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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G Cook

G CookSydney, NSW

Lounge never arrived.

published

I didn’t receive my lounge after four delays with the delivery date so I cancelled my order and I’m still chasing them for the balance of my deposit money back. I’ve already given my old lounge away & they did not care. Rubbish customer service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living

Hi Glenda, thank you for your patience, and we do sincerely apologise for the delays. Our Accounts Team have advised that this payment has now been made. Kind Regards Elizabeth.

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Best customer service

published

I loved King Living Northmead because from the time i stepped into the store i loved everything i saw. The sales staff was amazing and very patient & helpful. Best descission i made.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNSW Northmead
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Akhil D.

Akhil D.Sydney, NSW

Great Service during tough conditions!

published

Due to COVID lockdown we were able to book in a personal appointment for almost 2 hours to be able to select the lounge we needed for our new house. Sucheta was very kind during the whole time and was suggesting ideas to get the best available option to us. I would highly recommend her and the store as they have the best variety of lounges.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Vanessa F.

Vanessa F.Sydney, NSW

Feeling very happy and comfortable with our decisions.

published

Sucheta has been extremely helpful with all aspects of our new home furnishing choices. She has has put all my queries at ease and assisted in my decision making, helping myself and my family feel very excited about our purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth Parramatta
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Buyer

BuyerSydney, NSW

Excellent customer service

published

Overall consultation with Sucheta was excellent, she is very professional and she was extremely helpful in assisting us make our choices. Great follow up and She really has fantastic attention to detail. Look forward to enjoy the lounges when they arrive.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
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Great Service

published

Yes it was easy to navigate the store. There were a range of products available. Gulistan offered great service and was very patient while i was searching the store. She had fantastic customer serivce and would most definitely go back to her for future purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
Martin Anderson

Martin AndersonSouthern and Hills, SA

Purchase of 2 couches.

published

Sucheta provided exceptional customer service. She has been lovely to deal with. She was able to answer our questions and supported us with options as we needed rural delivery. Look forward to receiving our beautiful lounges.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living
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Great service

published

This was our second purchase from King. Sucheta's customer service on both occasions was great. She provided all the information we neede and helped us to get exactly what we wanted. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
Buyer

BuyerSydney, NSW

Amazing service great sofa

published

We went to buy a sofa and was served by Sharon Kwan.

She helped us find a sofa and went the extra mile to help map out how to fit the options in our space.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
Belle

Belle

  • 3 reviews

Awesome experience! Great service by Sucheta Hegde

published

Love Kings furniture. As a decorator I have always found wow factor in Kings furniture. Wide range of leather and fabrics is really helpful to buy everything under one roof. Sucheta at Northmead was very helpful in selecting products and her knowledge for product was remarkable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Very professional and helpful

published

Gulistan was very informative on the products and was very gentle and helpful throughout the process of purchasing. She was also very patient when I and my hubby were trying to select the colours.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

The reviewer stated that an incentive was offered for this review

Good job carlos

published

Carlos did an excellent job always kept in touch to let us know when he was arriving kept in touch on both occasions Very personable personable and easy to talk to and easy to talk to

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
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