I had pre-determined the product I was after prior to visiting the store. On arrival the staff were helpful and able to answer the additional questions I had. Also, the selected product was available in store for my wife and I to try. The only down side is that the colour we choose may not be available. The ability of the staff to get feedback on this matter from the factory in a timely manner and communicate back to me was poor.

After having a difficult time organising a technician I was very happy with the service and efficiency of the technician Carlos. He arrived on time and fixed my lounge. Great customer Service.thanks to Carlos Kings have redeemed themselves.
Melissa

Carlos was very informative and knowledgable with his information. His service was friendly and he was on time. He advised prior to his arrival time which is great and this is great aervuce. Thank you

We were provided with sample leather to help with decision on this impulse purchase. Phone sale was easy. Sam & Antonio just installed our lounge with great care & efficiency. VERY HAPPY!

Thank you for Sam and Antonio specially for delivering and unpacking into our living room. extremely professional and efficient !!. love buying from King Furniture sofa for its products and services .

Exceptional service by Sharon Kwan. Very helpful, knowledgeable, and friendly. King living furniture is quality at its best! Highly recommend the king living products if you want peace of mind.

December 12th 2022 Update: Outstanding customer service

Sharon has been so wonderful with providing alternative lounge options, finding the right lounge has been a bit tricky because of my living room space requirements nevertheless she ha worked with me to try and fight the right one! Very impressed with her customer service, highly recommend! Rocia

This was our first time at the Northmead showroom but won't be the last. Parking is free and easy with ample spots. The showroom is comprehensively stocked with the quality products King is renowned for. Our King Assistant Sharon, was a no pressure, honest and open ambassador of the company. Well worth the visit to this showroom for the purchase of your next King furnishing.

Sam and Antonio were punctual, courteous and professional in the delivery and installation of our furniture today. They assembled and tested the furniture efficiently without any difficulty and without any disruption. Good team work, well led by Sam. I commend and recommend Sam and Antonio for future delivery and installation work.

Purchased our new outdoor setting at your Northmead store from Sucheta, she was excellent in every respect, extremely friendly, helpful, knowledgeable, we would highly recommend her to friends, if they were planning to purchase from King furniture

Sucheta greeted us at the door and was very welcoming. Showed us around the store and was very knowledgeable about all the products. She did not pressure us to buy anything and was honest about everything. Ended up buying the Jasper 2 for a good price!

Bought a couple on display items with great value with top notch delivery services (when compared to other furniture bought recently from 3 other providers).

Also after delivery I realised one of the items was bought and delivered incorrectly and the store manager AS was very happy to help and swapped for the right item.

Purchased our new leather lounges at your Northmead store from Robyn, she was excellent in every respect, extremely friendly, helpful, knowledgeable and most importantly very non pushy, we would highly recommend her to friends, if they were planning to purchase from King furniture

A very positive experience. Sharon Kwan guided our purchase of a most beautiful bed. She was kind, friendly and patient and knew her product well. Thank you so much Sharon.

Carlos came today to fix my chair. Very happy with his service. A very pleasant person, very easy to talk to and was very pleased with the service he provided.thank you so much for the great service. Meena

Helpful, respectful and very professional, very happy with the services provided by Gulistan at King Living Northmead, she was a great help and ensured we were happy with our choice in product, I definitely recommend this shop.

Carlos was fantastic. Very friendly and had a great knowledge of the product, had it fixed in no time. If anything goes wrong in the future please send Carlos again.

Carlos was wonderful and very helpful. Great service today and did a great job at fixing the couch. Thanks for all your help we are very greatful. Would reccomend his services.

After two service calls, an issue (relating to how well the steel pins are inserted into the frame) with the installation of my Neo sofa has been resolved. Despite the run around, I still have confidence in the product and look forward to enjoying the Neo sofa in the future. Just make sure the installers use a mallet to install the pins, which was what both service technicians used, but not the installer! Thanks to Glenn for an outstanding level of service (finally) to fix the problem.

I would like to thank Melania from Northmead.
For her help, care, time and knowledge.
I will be telling family and friends what a great experience it was dealing with her.
Such an asset to King Living.
I am so looking forward to the Jasper Metro coming.
Kind regards,
Vicki Spinks

We spent a lot of time deciding on the perfect couch for our family and were given lots of help and advice to make the perfect choice. Melania took us through all of the choices to best suit our lifestyle and we didn’t feel rushed or pressured to make a decision. She was extremely helpful and a pleasure to deal with.