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Reviews

4.7

1,762 reviews
5
(1,543)
4
(72)
3
(17)
2
(25)
1
(105)
  • Product Quality
    4.8 (789)
  • Return Claim MadeYes (19) · No (860)
  • Warranty Claim MadeYes (87) · No (780)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.9 (858)
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Amazing Service and High Quality Furniture

published

We are so happy with the service provided by Sucheta. She is very patient and so helpful. The entire buying process is easy.
I am usually very picky when it comes to furniture quality and comfort level. I have to say, King Living have both comfort and quality. All couches are well designed and provide great support. Choice of fabrics are also fantastic. It was hard for us to pick one out of so many!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Sah

Sah

  • 3 reviews

Perfect lounge for our family

published

We were helped by a very patient staff member, Yen Lin, and came away so impressed with King Living Furniture. Had bought a dining table from the company years before so we were in anticipation. Yen showed us all our options and now that the lounge and chair are delivered and constructed our expectations were confirmed. King has given our family the perfect lounge room.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
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Scott B.

Scott B.Sydney, NSW

Authentic service and great show room

published

Kristina Pain was pleasant, patient and extremely helpful guiding us on products and options. Her expert advice on what would and wouldn’t work for us was just what we needed.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood
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Frances Greene

Frances GreeneSydney, NSW

  • 2 reviews

We love our lounge

published

We purchased a lounge after a lot of research. We love it. The service was friendly and the delivery was on time. We’ve dealt with many furniture outlets, King is easily the best

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Jessica B.

Jessica B.Greater Melbourne (Inner), VIC

The luxury experience!

published

We got the luxury experience with Robert! He was very helpful, and we felt we could trust him. His interior design skills helped us immensely as we picked out our new sofa. We loved our experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond VIC
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Great service

published

We have always found it difficult to purchase furniture as we find it hard to decide on what we want. At times we find ourselves visiting the showroom on numerous occasions. Since our first purchase we met the showroom manager Rita and she has been exceptional in her service.

We have always had accurate description in product and advice from Rita to give us constructive ideas. Which is why we keep going back to see her and recently making our 4th purchase of furniture from her over a 4 year period.

The products we have purchased have been great and when there are problems the service team have been most helpful

Customer Service
Caitlin C

Caitlin CSydney, NSW

  • 2 reviews

Very helpful staff who were considerate to our needs

published

Store being renovated but staff were considerate. Very satisfied with service they were very helpful and considerate would recommend going early to the store so that it’s not too crowded when looking.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood nsw
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The reviewer stated that an incentive was offered for this review

julie N.

julie N.Sydney, NSW

Excellent customer service

published

We love the product but more especially our customer service rep Sucheta. She knows the ins and out of every furniture piece. Very patient and helpful.

Was so good to work with her.

Thank you again Sucheta!!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Narelle

NarelleSydney, NSW

Looking forward to my bedroom makeover with the beautiful serenade bed.

published

Wonderful helpful service as always by King. Thats why I keep coming back and love King furniture. Leila was very helpful and kind and spent plenty of time to show me fabric choices.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
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John and Steph

John and StephSouthwest, VIC

Absolutely Sensational !!!!

published

Visited Nunawading store, purchased a Jasper11 and other products from the amazing range on display. We received exceptional service and product knowledge from Helen and would like to thank her again for all her patience .
Great experience for us and would highly recommend to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading Victoria 3131
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Daniel A.

Daniel A.Sydney, NSW

Great furniture and great staff

published

Sucheta was fantastic and spent a lot of time with us going through every question that we had (and there were many!). She is such an asset to the team and we are so grateful for all the advice she gave us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
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Excellent Customer Service

published

Carol at Nunawading Branch was extremely helpful, spending time with me to ensure best configuration, upholstery options and colour scheme for my needs. The process was unrushed and the advice invaluable, thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading, Vic
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Nengsih

NengsihSydney, NSW

  • 2 reviews

Amazing customer service

published

We went to the King store in Northmead and was served by Gulistan. She was not only friendly but also very helpful. She’s very knowledgeable and gave us recommendations which made our decision so much easier. Gulistan was also very accommodating to my kids by letting them watch a movie so they’re not bored :) overall Gulistan made our experience feel so much better and easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
Jennifer S.

Jennifer S.South-Eastern Region, NSW

Serenade Soft Storage Bed

published

Renee Cox was extremely helpful with our purchase today. She was able to advise us on selecting specific features on the bed in relation to the mattress that we would require. Renee processed our purchase and emailed our documents immediately. Her service was exceptional.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
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Chris

ChrisPerth, WA

Excellent service in store

published

Staff was excellent, Anne from Osborne Park provided us with fantastic service. So satisfied, so happy with my King experience. Can't wait to purchase more products and experience the fabulous King Living service again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
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Furniture Shops

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Gemini G

Gemini G

  • 2 reviews

New lounge - 2nd King Delta lounge

published

I had already researched my lounge online. Walked in to look at fabric options. Bought lounge whilst in store. Store lay out spacious and welcoming. Staff very knowledgeable and calm.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers

Great Customer Service

published

Kristina Pain from the Chatswood store helped us a lot in choosing the right furniture for our living room. She is very pleasant and has a thorough knowledge of the products. We are very grateful for her help.

Customer Service
Marayong

MarayongSydney, NSW

Excellent service

published

Shannon Woodrow was personable, knowledgeable and helpful. We reviewed the competition. The King Living product cannot be beaten with its steel frame, elegant look and the option of easily recovering in the future.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill
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Good service

published

Jackie from Chatswood store is really helpful and excellent service, she helped us to choose the right products and gave us professional opinions. Thanks a lot, really appreciate your service.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Mim

MimGreater Melbourne (Metropolitan), VIC

Great service, amazing furniture pieces

published

King Living online made it easy to find our preferred furniture pieces, including material, so we could go in store and quickly decide. Dimitri (in store) was very attentive, knowledgeable, followed up additional queries and communicated quickly. Our purchase was sorted - now we can't wait to see what they look like in our home!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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