27 questions from our users
Marg Basked
Can I buy a replacement mattress for my King Living sofa bed......and the price please....the existing one is called a Kingflex and it’s a double. The springs are gone....very little use...?
1 answer
Elizabeth R.King Living
Hi Marg, thank you for your message. Yes you can certainly purchase a new Sofa Bed Mattress 1600, if you would like to discuss with our After Sales Team please let us know and we will also private message you.
Francoiseasked
We are looking at ordering a Zaza Package 3 Deep(3 seater with chaise) and would like some advice on fabric vs leather. Weve always had leather but like the fabric look better.. just worried about general wear and tear of fabric a d cleaning up after food/ wine spills and the dog? Any advice welcomed!!
1 answer
Elizabeth R.King Living
Hi Francoise, thank you for your question. With fabric if you do have pets, we do suggest a close weave fabric like our Luxe, Tango or Manhattan Fabrics, https://www.kingliving.com.au/luxury-materials also King Guard + Fabric protection, https://www.kingliving.com.au/king-guard-plus. Kind Regards Elizabeth.
Pushpa S.asked
Hi Can anyone help me. We thinking of buying ReoGrand Chaise from Kings Living. Shop in Auckland dont have this product displayed in store. Can anyone let me know if you have bought this sofa and what do you think about its comfortable level before we purchse.
1 answer
Elizabeth R.King Living
Hi Pushpa, thank you for your question, we have sent some photos and we will see if some of our lovely customers can also assist you with an opinion too. Kind Regards Elizabeth
Glenda S.asked
Can a serenade storage bed be dissassembled for moving ?
1 answer
Elizabeth R.King Living
Hello Glenda, thank you for your question. Yes, the Serenade Storage Beds can be disassembled for moving, see links under assembly manuals. https://www.kingliving.com.au/media/wysiwyg/support/PDF/sereande-storage-bed-manual-20180901.pdf https://www.kingliving.com.au/media/wysiwyg/support/PDF/serenade-soft-bed-manual-20180901.pdf Kind Regards Elizabeth.
Pfsasked
Is the Domino table rated for outdoor use?
3 answers
Elizabeth R.King Living
Hi, thank you for your message. The Domino table can be used outdoors; we suggest keeping this in an area which is not directly exposed to the elements (eg. under a pergola or an indoor / outdoor room).
I live in Vancouver and the table would be under a deck. There would be sun in the morning, wind, some rain from wind. Can you please give me specs on the ceramic glass for outdoor use.
Elizabeth R.King Living
Hi, this table is no longer within our range; we would suggest our new dining table range, the Quay.
"The Quay Dining table beautifully responds to our laidback Australian lifestyle and love for outdoor entertaining. The table can be used indoors or outdoors and is available in a range of sizes to suit any entertaining space."
8 seater: https://www.kingliving.ca/furniture/outdoor-furniture/quay-dining-table-8-seater
6 seater: https://www.kingliving.ca/furniture/outdoor-furniture/quay-dining-table-6-seater
4 seater: https://www.kingliving.ca/furniture/outdoor-furniture/quay-dining-table-4-seater
You can contact our Vancouver showroom for more details; their contact details are (+1) 236 521 6666 and [email protected]
Beate Lasked
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
3 answers
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: [email protected], and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.
Umeshasked
Looking to buy Jasper in leather.
1) what colour to prefer which sustains for many years without much change (after cleaning/conditioning etc)
2) feather vs memory foam ( which one is more sustainable)
1 answer
Elizabeth R.King Living
Hi Umesh, thank you for your questions. Have you seen our luxurious Viva leather range, it is very durable. Regarding memory foam vs memory foam, it is a personal choice, they are both the same price for the Jasper ll, the feather overlay will provide a softer feel, and memory foam only will offer a more tailored look. If you would like further information, our Showrooms will be able to assist.
BMTasked
We’ve taken delivery of the King Boulevarde a few days ago and it is so stiff and uncomfortable, nothing like the one we sat on in the showroom. I've spoken to someone very nice and reassuring at the store who said it will improve within a few weeks but I'm so nervous. Has anyone else had this problem? Please tell me it gets better - I’m devastated that we’ve spent so much money and may be stuck with such an uncomfortable lounge.
2 answers
Elizabeth R.King Living
Thank you for your question. The King Boulevard seat cushions have Multilayer HR Foam Memory foam, KingcellTM pocket springs and a polyester overlay, the back cushions have Feather and Ultradown® mix. If you are still experiencing the same issues in a few weeks, please let us know.
After Sale & Customer Care
Phone: 1300 135 464
Email: [email protected]
Thanks Elizabeth for your reply. Does this mean that you would expect them to soften up within a few weeks?
Sam Pasked
Have 7 king cloud modules, bought in Brisbane. Had problems with the veneers on the charging tables. Now 2/7 recliners have stopped working, back rest moves but foot rest stuck in extended position?
1 answer
Elizabeth R.King Living
Hi Sam, thank you for reaching out, are you able to send through a photo of the charging tables to [email protected], and we will log a service call. Our Service Team can also assist with the recliners, in the meantime are you able to try to reset by holding down the first and last buttons together for 40 seconds. We would like to make sure everything is rectified, After Sale & Customer Care Phone: 1300 135 464
Email: [email protected].
syd_sydasked
My new sofa has 2 charging tables and neither work. Has anyone else had issues with this?
1 answer
Elizabeth R.King Living
Hi Syd, thank you for your question. The Smart Charge Tables work with smart devices, compatible with Qi enabled devices. If your phone or device is not qi enabled, you can use a wireless charging receiver, which is a small device about the size of a credit card that plugs into the charge area of your phone and then sits on the charge table. The charging spot is usually around the middle of the table, if you are still experiencing problems, our Service Team can assist After Sale & Customer Care Phone: 1300135464 Email: [email protected].
Kind Regards Elizabeth.
Glenn Woodsasked
The Recliner Lounge Suite centre table does not slide ferry good can you tell me how to remove it as the screws are not screw up all the way? my Mob is [Number Removed] can you ring me up thanks or can you get a service man to fix this for me we received the lounge about 5 months ago we bought the lounge from Chatswood shop my address is [Address Removed]
Aredy Maoudisasked
My name is Phillip Aiken. My wife and i purchased a leather lounge suite, cushions, table etc at your sale in Chatswood. I would have expected delivery by now. Can you please check and advise? The address is 70 Cowan Drive Cottage Point.
Regards
Phillip
1 answer
Elizabeth R.King Living
Hi Phillip, thank you for your message. We are following up with our Warehouse and Chatswood Showroom now and will be in touch shortly. Kind Regards Elizabeth.
Samasked
Our delivery due on 5th of December between 9-1pm. Spoke to delivery staff and northmead manager to reschedule timeframe or to another day.They are pleasant not supportive and it seems to me that they have done their job and they doesn’t want to help us. Terrible delivery experience ever had. we got to take whole day off just because of this simple delivery. Not even half day would be enough. They don’t even say tentative time. Four hour time frame would not help to anyone being in contacts.
We are considering our options after being around 2.5 months long wait.
Sam
Order contact # 0424100299
1 answer
Elizabeth R.King Living
Hi Sam, thank you for your question and your valuable feedback. We are sorry to hear about your experience to date, and we are following up with the Delivery Manager now, and will be in touch shortly. Kind Regards Elizabeth.
Mark basked
I have an uno sofa that has had the Arms on and off maybe three times over the past few years. The plastic slots for the metal arm brackets are now all falling to bits and I cannot get arms back on. Is there a solution to this? The removal and refit process has always seemed more difficult than it should because
1 answer
Elizabeth R.King Living
Hi Mark, thank you for your question. If the inserts are broken, they will need to be replaced. If you are able to email your contact details to [email protected], and we can arrange this with our Service Team. Kind Regards Elizabeth.
Sydney Louasked
I'm keen t buy a King Living Canyon dining table - apart from the fact that there is not one rectangular version on display at any Sydney store, my biggest query is about the finish - will this scratch easily? Rustic timber tables are ok if you add bumps and scratches - but I am just wondering how this one will stand up to daily wear and tear?
2 answers
What ever you buy if you miss treat it it is easy to scratch but all I can assure you that you are buying quality furniture I feel
Elizabeth R.King Living
Hi Lou, thank you for your question. Canyon dining collection is crafted from high quality solid and sustainably sourced American Walnut Timber. See care link for care of the Timber https://www.kingliving.com.au/product-care-advice.
Edward22asked
Hi I just like to know is your furniture made here in Australia? I have just been to your Fyshwick store and are thinking about ordering some items
1 answer
Elizabeth R.King Living
Hi Edward, thank you for your question. We have 2 factories, one in Sydney and one in Shanghai, both owned and operated by King Living. See link to our history how our Company has evolved over the last 40 years. and our warranties https://www.kingliving.com.au/warranties/
Cathycasked
Hi,
I am interested in the Cloud recliners but I am concerned regarding the weight limit.
Can you please confirm what weight the recliners can cope with.
2 answers
Hey Cathyc. Yeh give the guys at King a call. I bought the Delta III, so not sure about the Cloud. I bet it's a beauty though
Elizabeth R.King Living
Hi Cathy, our Sofas are designed to at least meet the Australian Standards of 120kg per person per seat or module.
Warrenasked
My king cloud 111 lounge is connected with 3 chairs. Two work one chair won’t .. after perseverance it works five second then stops ??
1 answer
Elizabeth R.King Living
Hi Warren, thank you for your question. There are a few things to check, firstly if there is anything underneath (sometimes even a rug or a small item), as a safety infrared sensor will stop the recliner motion. It could also be the preprogrammed preferred setting options have changed. If you hold down the first and last recliner buttons together for about 30-40 seconds, it should reset the programmed settings for that module. If you need further assistance, our After Sale & Customer Care Phone: 1300 135 464 Email: [email protected] can help. See also link on how to reset memory positions, and if you need further assistance, please let us know. https://www.kingliving.com.au/media/wysiwyg/support/PDF/DT2017343_KingCloud3_A4_PrintCombo_Instruction_QuickStart_Warning_FAQs_V5_Web.pdf
Barbara Basked
I have a king cloud and love it but the device that extends the foot rest makes a squeak when it extends. Can I put something on it?
2 answers
King F.King Living
Hi Barbara, please can you email [email protected] with your best contact number so a Customer Service representative can get in touch to assist you with this.
Hi there, you can contact me on 0434189807 thank you
Todd Hasked
I have a King Dream Sofa Bed - when I open the sofa the head of the bed (mattress frame) approx 20cm is raised by 5cm. Is there any way to adjust the mechanism so the mattress frame is completely flat?
3 answers
I don't have a sofa bed, just 2 Delta sofas.
Hi Todd, we have the same problem but also that the strut in the middle sticks in your back as well and is very uncomfortable to sleep in. have you managed to fix yours?
Elizabeth R.King Living
Hi Todd, thank you for your message. The King Dream Sofa bed does have a European-style head elevation, if you or Jethro would like further assistance, our After Sales contact details are -
After Sale & Customer Care
Phone: 1300 135 464
Email: [email protected]
Kind Regards Elizabeth.
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