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Reviews

(1,773)
(75)
(19)
(29)
(141)
  • Product Quality
    4.8 (907)
  • Return Claim MadeYes (33) · No (1,004)
  • Warranty Claim MadeYes (123) · No (903)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Shipping
    5.0 (9)
  • Customer Service
    4.8 (786)

Reviewer Photos & Videos

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Karen T

Karen TSydney, NSW

  • 2 reviews

Thank you to Mitch for excellent service,

published

Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
Thanks Karen



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living

pepesequ1957

pepesequ1957Sydney, NSW

Excellent service and products

published

Absolutely the best of the best for quality and service. Love the comfort and design and cannot wait to have this furniture in my new apartment. Keep up the great work.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Jaya R.

Jaya R.Sydney, NSW

Excellent service

published

Ordered online. The website was easy to navigate and got what I was looking for. Sam and Karl delivered the product very efficiently and placed it delicately where I wanted it.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living
Ria I.

Ria I.Sydney, NSW

Great customer service, quality and beautiful lounges

published

Lounges were presented nicely and in separate areas so it was easier to navigate. Customer service was wonderful and Shannon was super easy going and willing to help. So many fabrics to choose from as well so you'll get exactly what you're after. Can't wait to receive our Zaza lounge.

Customer Service
Product Quality
Store LocationCastle Hill
1 comment
King Living
Elizabeth R.King Living

LH and JH

LH and JH

  • 2 reviews

Great Service by Sucheta

published

Our sales rep, Sucheta was amazing! She was very helpful and personable. She followed through with details and generally made our shopping experience pleasant. Because of Sucheta, we’d definitely go back to her for future purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead King
See all answers
1 comment
King Living
Elizabeth R.King Living

AOD

AOD

  • 2 reviews

Couldn’t ask for better and more prompt assistance.

published

If I could give 100/5 for a rating for after purchase service I would. I first sent a question through the ‘on-line Chat’ service as it was after hours. I had a response by the next morning from Jessica Rogers. Following emails ensued, leaving me very impressed with Jessica’s quick response, professionalism and knowledge of the product. She was very helpful. Great customer Service; Thank you very much!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
King Living
Elizabeth R.King Living

Ahmed

AhmedSydney, NSW

Sam and Karl delivery great!

published

Sam and Karl configured our lounge the way we wanted it exactly, nice friendly guys and put it together with care and cleaned up after them selfs, was a great experience thanks guys.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
King Living
Elizabeth R.King Living

Jason S.

Jason S.Sydney, NSW

Excellent Service

published

I initially purchased a bed with the assistance of Carol Luciani and due to her exceptional customer service, I went back strictly to her to purchase my couch! Carol is fun to work with and extremely helpful! I’m going back to her for the rest of my furniture!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living
Andy

AndySydney, NSW

Best Furniture Experience at Chatswood Store

published

Absolutely fantastic experience at Chatswood store thanks to Jackie and Rina. They took their time to help me find the ideal furniture set up, and kept me closely updated of production delays. Extremely satisifed with the overall experience. Originally went in for a sofa, but ended up buying more than 10 pieces of furniture thanks to their excellent service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Helpful and excellent sale process

published

Carol was our service person. She was helpful, and provided all our options without rushing us. She responded to all our questions, and organised the purchase delivery. We called after visiting, because we had to check the dimensions of our room, and she confirmed the difference.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Sam and Karl are legends!

published

Brilliant service. Helpful and polite. You’ve got a couple of good ones there, King Furniture! They delivered a flat pack dining table and were really careful about how the placed them. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living

Michael Bishop

Michael BishopSydney, NSW

a great example of after sales experience....!

published

King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
King Living
Elizabeth R.King Living

Ahmed

Ahmed

  • 2 reviews

Sam and Karl

published

Sam and Karl both sorted wrong items and instantly emailed and called customer service to resolve the issue. They are extremely Friendly and helpful. Excellent service. Highly recommended future delivery.

1 comment
King Living
Elizabeth R.King Living

Great service by Sam and Karl

published

Sam and Karl came and assembled our new King lounge. They provided awesome service, configured it the way we wanted, cleaned up after them and took the rubbish with them. Great service and highly recommended!

1 comment
King Living
Elizabeth R.King Living
Will

WillSydney, NSW

Home delivery service from SAM & KARL was EXCELLENT!!! Thank you!!!

published

The delivery was on time, Sam & Karl is very friendly, thoughtful & professional. They helped us to unbox the furniture, put it at the right spot very carefully, and clean up the boxes. It was a really delightful experience, we are very satisfied with their friendly service!!! Of course, we love our new furniture, Thank you so much King Living!

Customer Service
Product Quality
1 comment
King Living
Elizabeth R.King Living
Michelle

MichelleSydney, NSW

Good design, smooth service

published

delivery abd assembling guys are quite good, know what they do.
I forgot the first guy’s name but they are efficient.
second time Sam & Karl did great job, very careful and efficient.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationchatswood kingsliving
See all answers
1 comment
King Living
Elizabeth R.King Living

Splurged and bought a Leather Jasper. 2 years later leather is discoloured - worst customer service - AVOID

published

We bought a leather Jasper approx 2 years ago and really considered it an upmarket purchase. Fast forward to now - the leather has discoloured all over and customer service is saying 1. We have to pay a call out fee to have them assess it and 2. The warranty has ended so we are on the hook for it.
This is so abhorrent.
My previous sofa which was bought from a no name furniture story for 1/10th of the price never discoloured in over 24 years. I would expect more from A King Sofa and also their customer service.
Beyond disappointed and feel betrayed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
3 comments
King Living
Elizabeth R.King Living
Gina
Gina
King Living
Elizabeth R.King Living

CCM

CCMSydney, NSW

Absolutely amazing

published

Our kingliving sofa was delivered this morning and it looks and feels amazing.
Our deliveries guys Sam and Karl were super friendly, moved the couch exactly where I wanted, and explained all of the components and configurations to me (and even took their shoes off when entering into our apartment). Our sales lady Jackie was also very helpful when we initially bought the sofa, and was very patient even after we changed our mind a few times as to colour and fabric. Overall amazing product and amazing service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living

Indi was very helpful

published

Indi went over and beyond to help me find older King lounge spare parts and mailed them to me. I highly recommend that you use Indi from Annandale. Google her

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale
See all answers
1 comment
King Living
Elizabeth R.King Living

Sonia Van Houten

Sonia Van HoutenSydney, NSW

Excellent service, at the first instance.

published

We found exactly what we wanted, the salesman was eager to help us promptly with our sofa purchase, they were delivered on the due dates. The service was impeccable and the delivery was prompt as promised.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCASTLE HILL
See all answers
1 comment
King Living
Elizabeth R.King Living

Page 2 of 102

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Questions & Answers

Marg B

Marg Basked

Can I buy a replacement mattress for my King Living sofa bed......and the price please....the existing one is called a Kingflex and it’s a double. The springs are gone....very little use...?

1 answer
King Living
Elizabeth R.King Living

Hi Marg, thank you for your message. Yes you can certainly purchase a new Sofa Bed Mattress 1600, if you would like to discuss with our After Sales Team please let us know and we will also private message you.


Francoise

Francoiseasked

We are looking at ordering a Zaza Package 3 Deep(3 seater with chaise) and would like some advice on fabric vs leather. Weve always had leather but like the fabric look better.. just worried about general wear and tear of fabric a d cleaning up after food/ wine spills and the dog? Any advice welcomed!!

1 answer
King Living
Elizabeth R.King Living

Hi Francoise, thank you for your question. With fabric if you do have pets, we do suggest a close weave fabric like our Luxe, Tango or Manhattan Fabrics, https://www.kingliving.com.au/luxury-materials also King Guard + Fabric protection, https://www.kingliving.com.au/king-guard-plus. Kind Regards Elizabeth.


Pushpa S.

Pushpa S.asked

Hi Can anyone help me. We thinking of buying ReoGrand Chaise from Kings Living. Shop in Auckland dont have this product displayed in store. Can anyone let me know if you have bought this sofa and what do you think about its comfortable level before we purchse.

1 answer
King Living
Elizabeth R.King Living

Hi Pushpa, thank you for your question, we have sent some photos and we will see if some of our lovely customers can also assist you with an opinion too. Kind Regards Elizabeth


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