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Karen TSydney, NSW
- 2 reviews
Thank you to Mitch for excellent service,
Great advice and a positive attitude - very lovely and polite. I love our King Living lounge and would highly recommend the product backed with an excellent technician and service should you have any small issues.
Thanks Karen
1 comment
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pepesequ1957Sydney, NSW
Excellent service and products
Absolutely the best of the best for quality and service. Love the comfort and design and cannot wait to have this furniture in my new apartment. Keep up the great work.
1 comment
Elizabeth R.King Living
Hi Pepe, thank you for sharing your excellent experience with King Living. We are delighted to hear that you love the comfort and design of our furniture, and that you are looking forward to having s... Read more
ome of our best of the best quality furniture in your new apartment. We really appreciate your 5 star review, and thank you for choosing King Living!
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Jaya R.Sydney, NSW
Excellent service
Ordered online. The website was easy to navigate and got what I was looking for. Sam and Karl delivered the product very efficiently and placed it delicately where I wanted it.
1 comment
Elizabeth R.King Living
Hi Jaya,
Thanks for sharing your review, we're so pleased to hear you had a positive online experience whilst purchasing your new furniture, followed by great delivery service from our team Sam and Ka... Read more
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Ria I.Sydney, NSW
Great customer service, quality and beautiful lounges
Lounges were presented nicely and in separate areas so it was easier to navigate. Customer service was wonderful and Shannon was super easy going and willing to help. So many fabrics to choose from as well so you'll get exactly what you're after. Can't wait to receive our Zaza lounge.
1 comment
Elizabeth R.King Living
Hi Ria,
Thank you for sharing your experience with King Living and the great service you received from our sales team member, Shannon! It's wonderful to hear that you appreciated the layout and mercha... Read more
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LH and JH
- 2 reviews
Great Service by Sucheta
Our sales rep, Sucheta was amazing! She was very helpful and personable. She followed through with details and generally made our shopping experience pleasant. Because of Sucheta, we’d definitely go back to her for future purchases.
1 comment
Elizabeth R.King Living
Hi,
Thank you for sharing the friendly and informative assistance you received from Sucheta in our Northmead showroom. We're delighted that Sucheta was efficient and reliable, providing you with all o... Read more
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AOD
- 2 reviews
Couldn’t ask for better and more prompt assistance.
If I could give 100/5 for a rating for after purchase service I would. I first sent a question through the ‘on-line Chat’ service as it was after hours. I had a response by the next morning from Jessica Rogers. Following emails ensued, leaving me very impressed with Jessica’s quick response, professionalism and knowledge of the product. She was very helpful. Great customer Service; Thank you very much!
1 comment
Elizabeth R.King Living
Hi,
Thank you so much for sharing the fantastic service you received from our online team member, Jessica! We're so pleased to hear that she was efficient in her responses, providing you with all of t... Read more
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AhmedSydney, NSW
Sam and Karl delivery great!
Sam and Karl configured our lounge the way we wanted it exactly, nice friendly guys and put it together with care and cleaned up after them selfs, was a great experience thanks guys.
1 comment
Elizabeth R.King Living
Hi Ahmed,
Thanks for sharing the five star delivery service provided by our team Sam & Karl. It's great that they were both friendly and efficient as they assembled your new sofa, listening to how you... Read more
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Jason S.Sydney, NSW
Excellent Service
I initially purchased a bed with the assistance of Carol Luciani and due to her exceptional customer service, I went back strictly to her to purchase my couch! Carol is fun to work with and extremely helpful! I’m going back to her for the rest of my furniture!!!
1 comment
Elizabeth R.King Living
Hi Jason,
Thanks for sharing your experience with King Living and the fantastic service you've received from Carol during both of your purchases! We're so pleased to hear that Carol's fun, friendly an... Read more
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AndySydney, NSW
Best Furniture Experience at Chatswood Store
Absolutely fantastic experience at Chatswood store thanks to Jackie and Rina. They took their time to help me find the ideal furniture set up, and kept me closely updated of production delays. Extremely satisifed with the overall experience. Originally went in for a sofa, but ended up buying more than 10 pieces of furniture thanks to their excellent service.
1 comment
Elizabeth R.King Living
Hi Andy,
Thanks so much for sharing the exceptional customer service and sales assistance you received from both Jackie and Rina in our Chatswood showroom. We're delighted to hear that thanks to their... Read more
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Helpful and excellent sale process
Carol was our service person. She was helpful, and provided all our options without rushing us. She responded to all our questions, and organised the purchase delivery. We called after visiting, because we had to check the dimensions of our room, and she confirmed the difference.
1 comment
Elizabeth R.King Living
Hi Andreas,
Thank you for sharing the wonderful assistance provided by our Annandale showroom team member, Carol. We're delighted to hear that Carol was helpful and informative, answering any question... Read more
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Sam and Karl are legends!
Brilliant service. Helpful and polite. You’ve got a couple of good ones there, King Furniture! They delivered a flat pack dining table and were really careful about how the placed them. Highly recommended.
1 comment
Elizabeth R.King Living
Hi John and Karen,
Thanks for sharing the fantastic delivery experience you had thanks to Sam and Karl! It's great to hear that they were careful and considerate as they assembled your new dining tabl... Read more
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Michael BishopSydney, NSW
a great example of after sales experience....!
King Living after sales experience has been extremely helpful, proffessional and friendly. Carlos the technician who attended to our request, sshowedhis experience in installing our replaced item and also took the time in answering all our questions regarding the product. Based on our experiemce with Carols ans King Living we would certainly recommend them to anyone...
1 comment
Elizabeth R.King Living
Hi Michael,
Thank you so much for sharing the exceptional after sales service you received from our Technician Carlos during your recent service call. While we're sorry that his visit was necessary, i... Read more
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Ahmed
- 2 reviews
Sam and Karl
Sam and Karl both sorted wrong items and instantly emailed and called customer service to resolve the issue. They are extremely Friendly and helpful. Excellent service. Highly recommended future delivery.
1 comment
Elizabeth R.King Living
Hi Ahmed,
Thanks so much for sharing the outstanding service provided by our delivery team Sam & Karl. On behalf of King Living I apologise that you received incorrect items during your delivery, but ... Read more
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Great service by Sam and Karl
Sam and Karl came and assembled our new King lounge. They provided awesome service, configured it the way we wanted, cleaned up after them and took the rubbish with them. Great service and highly recommended!
1 comment
Elizabeth R.King Living
Hi David,
Thanks for sharing the excellent delivery service you received from our team Sam & Karl. We're delighted to hear that they were efficient and helpful, assembling your new sofa in your desire... Read more
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WillSydney, NSW
Home delivery service from SAM & KARL was EXCELLENT!!! Thank you!!!
The delivery was on time, Sam & Karl is very friendly, thoughtful & professional. They helped us to unbox the furniture, put it at the right spot very carefully, and clean up the boxes. It was a really delightful experience, we are very satisfied with their friendly service!!! Of course, we love our new furniture, Thank you so much King Living!
1 comment
Elizabeth R.King Living
Hi Will,
Thank you for sharing your five star delivery experience facilitated by Sam and Karl. It's great to hear that they provided such professional and friendly service as they delivered and assemb... Read more
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MichelleSydney, NSW
Good design, smooth service
delivery abd assembling guys are quite good, know what they do.
I forgot the first guy’s name but they are efficient.
second time Sam & Karl did great job, very careful and efficient.
1 comment
Elizabeth R.King Living
Hi Michelle,
Thanks for sharing the fantastic delivery service you received from your initial delivery team, followed by Sam and Karl! We're so pleased to hear that both of these experiences were posi... Read more
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Splurged and bought a Leather Jasper. 2 years later leather is discoloured - worst customer service - AVOID
We bought a leather Jasper approx 2 years ago and really considered it an upmarket purchase. Fast forward to now - the leather has discoloured all over and customer service is saying 1. We have to pay a call out fee to have them assess it and 2. The warranty has ended so we are on the hook for it.
This is so abhorrent.
My previous sofa which was bought from a no name furniture story for 1/10th of the price never discoloured in over 24 years. I would expect more from A King Sofa and also their customer service.
Beyond disappointed and feel betrayed
3 comments
Elizabeth R.King Living
Hi Gina,
On behalf of King Living I apologise for your experience thus far.
As explained by our Customer Service team, call outs outside of warranty period do incur our regular Service Call fees; the ... Read more
Hi Elizabeth.
Thanks for the reply.
I emailed back the team that told me we need a call out fee and will have to pay for repair (all be it prorata) and wait for a reply.... Read more
Elizabeth R.King Living
Hi Gina,
We appreciate your disappointment, however, the service call is required to determine if this is a faulty product or if there is another underlying cause. We use only top quality leathers fro... Read more
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CCMSydney, NSW
Absolutely amazing
Our kingliving sofa was delivered this morning and it looks and feels amazing.
Our deliveries guys Sam and Karl were super friendly, moved the couch exactly where I wanted, and explained all of the components and configurations to me (and even took their shoes off when entering into our apartment). Our sales lady Jackie was also very helpful when we initially bought the sofa, and was very patient even after we changed our mind a few times as to colour and fabric. Overall amazing product and amazing service.
1 comment
Elizabeth R.King Living
Hi,
Thanks so much for sharing your experience with King Living and the excellent service you received both in our Chatswood showroom and during your recent delivery!
We're so pleased that our team me... Read more
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Indi was very helpful
Indi went over and beyond to help me find older King lounge spare parts and mailed them to me. I highly recommend that you use Indi from Annandale. Google her
1 comment
Elizabeth R.King Living
Hi,
Thank you for sharing the five star assistance you received from our Annandale team member, Indi! It's great to hear that Indi was able to identify and assist you in ordering the replacement compo... Read more
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Sonia Van HoutenSydney, NSW
Excellent service, at the first instance.
We found exactly what we wanted, the salesman was eager to help us promptly with our sofa purchase, they were delivered on the due dates. The service was impeccable and the delivery was prompt as promised.
1 comment
Elizabeth R.King Living
Hi Sonia,
Thanks for sharing your review, it's great to hear that you received such fantastic service both in our Castle Hill showroom and during your recent delivery! We hope you're enjoying relaxing... Read more
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Questions & Answers
Marg Basked
Can I buy a replacement mattress for my King Living sofa bed......and the price please....the existing one is called a Kingflex and it’s a double. The springs are gone....very little use...?
1 answer
Elizabeth R.King Living
Hi Marg, thank you for your message. Yes you can certainly purchase a new Sofa Bed Mattress 1600, if you would like to discuss with our After Sales Team please let us know and we will also private message you.
Francoiseasked
We are looking at ordering a Zaza Package 3 Deep(3 seater with chaise) and would like some advice on fabric vs leather. Weve always had leather but like the fabric look better.. just worried about general wear and tear of fabric a d cleaning up after food/ wine spills and the dog? Any advice welcomed!!
1 answer
Elizabeth R.King Living
Hi Francoise, thank you for your question. With fabric if you do have pets, we do suggest a close weave fabric like our Luxe, Tango or Manhattan Fabrics, https://www.kingliving.com.au/luxury-materials also King Guard + Fabric protection, https://www.kingliving.com.au/king-guard-plus. Kind Regards Elizabeth.
Pushpa S.asked
Hi Can anyone help me. We thinking of buying ReoGrand Chaise from Kings Living. Shop in Auckland dont have this product displayed in store. Can anyone let me know if you have bought this sofa and what do you think about its comfortable level before we purchse.
1 answer
Elizabeth R.King Living
Hi Pushpa, thank you for your question, we have sent some photos and we will see if some of our lovely customers can also assist you with an opinion too. Kind Regards Elizabeth
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Elizabeth R.King Living
Hi Karen, thank you for sharing your excellent after sales experience. We are so pleased to hear that you received great advice from our wonderful Technician Mitch, and that he was polite and had a p... Read more
ositive attitude as he attended to any concerns and rectified the issues. We look forward to passing on our great feedback review to Mitch, he will be delighted to read that you are very happy with his service.