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Reviews

3.9

87 reviews
5
(48)
4
(14)
3
(6)
2
(2)
1
(17)
  • Build Quality
    4.4 (13)
  • Value for Money
    3.8 (12)
  • Ease of Use
    4.5 (13)
  • Cleaning & Maintenance
    4.5 (13)
  • Noise Level
    4.1 (13)
  • Safety
    4.5 (12)
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Reviewer Photos & Videos

Perfect appliance - terrible customer service

published

The bowl, the motor, the mixing is awesome. Customer service is the worst I ever encountered. 25 days to respond to an email and still waiting another 20 days later for another response. I would never again choose this product based on the level of customer service. Paying top dollar I not only expect a product that is fantastic (which it is) I expect a level of service.



Date PurchasedDec 2017
1 comment
KitchenAid
Belle AKitchenAid

Hi Bonnie, we are sorry to hear about your experience, can you please forward your email to [email protected] and we will be able to help you. Kind Regards, The KitchenAid Team

Poor Customer Service Christmas Promotion

published
Date PurchasedNov 2017
2 comments
KitchenAid
Belle AKitchenAid

Hi Anthony, can you please send your Stand Mixer's serial number to [email protected] along with your contact details and we will speak to our Customer Service Manager about your redemption claim. Kind Regards, The KitchenAid Team



Anthony
Anthony

All models release a toxic aluminium powder from their components

published

Bought this product 3 months ago. The whisker is made from an unstable aluminium alloy which releases a toxic powder when touched. KitchenAid are refusing a refund despite photo evidence as they do not want to admit to selling a faulty product. Would not recommend buying due to the high risk of toxicity.

Date PurchasedNov 2017
1 comment
KitchenAid
Belle AKitchenAid

Hi Jay, Can you please forward your emails to [email protected] and we will look into this further for you. Kind Regards, The KitchenAid Team



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Serious Design Defect and Terrible 0800 Customer Service

published
Date PurchasedJan 2018
Sam J

Sam JCanberra

Awesome for dough making

published

I bought this product mainly for dough making and my experience has been great so far. Machine is quite. Cleaning is also very easy. Mixing bowl is made of steel so it’s light weight and unbreakable. The machine is sturdy and comes in variety of colours. I bought silver colour and I am satisfied with the build quality and operation.

Date PurchasedJan 2018
1 comment
KitchenAid
Belle AKitchenAid

Extremely Disappointed with customer service

published

Was given mixer as a Christmas present, unable to claim free attachment offer via online at the time so sent a letter with a copy of my receipt explaining this, and then lodged the online claim form on the 1.1.18 which was apparently 1 day to late. Have been told by customer service sorry we can't help you, never received your letter and you are too late, any good company who cares about their customers would have handled this situation very differently. Never experienced this bad attitude from any other big company, they won't be getting any more of my business.

Date PurchasedDec 2017

Bad quality control - I am really surprised

published
Date PurchasedJan 2018
3 comments
KitchenAid
Belle AKitchenAid
Feginn
Feginn

Feb 23 3:38pm - out of office voicemail is on, even though said to close at 5pm??

Feginn
Feginn

Voicemail has updated to shutting 3pm Friday - good start thank you!

marih

marihSouth East Queensland, QLD

  • 8 reviews
  • 8 likes

Fantastic product!

published

Love this mixer, I use it every week to make muffins and bread and it is just superb! It is expensive but it it the best! All the parts are very good quality, can't live without it! Very easy to use and clean, very robust, perfect size as I bake a lot. Highly recommended, had it for almost 4 years and still going strong. Great product!

Date PurchasedFeb 2014
1 comment
KitchenAid
Belle AKitchenAid

A pair of extra hands!

published
Date PurchasedAug 2017
1 comment
KitchenAid
Belle AKitchenAid
Benchtop Food Mixers

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Linisa

LinisaMelbourne

  • 11 reviews

Saves so much time when baking

published
Date PurchasedDec 2017
1 comment
KitchenAid
Belle AKitchenAid
mj88

mj88Western Australia

  • 9 reviews
  • 1 like

Adore my stand mixer!

published

This stand mixer works well for egg whites, mixing cakes, mixing mince for meatballs...everything. Kneading bread takes a few practice runs but works really well once you’re familiar with the process. The two mixing bowls offer a good variety for different mixture amounts - e.g. making an omelette for one or two, I whisk my eggs in the smaller bowl. So far I’ve used all of the attachments and the only thing I’d recommend is to purchase a Flexi beater as well; this creams frosting a lot better than the standard attachment.

We love our mixer and couldn’t be happier to invest in a quality product that will last a long time.

Date PurchasedJan 2018
1 comment
KitchenAid
Belle AKitchenAid
Hanlie

HanliePerth, WA

  • 4 reviews
  • 2 likes

Amazing Mixer

published

Absolutely love my stand mixer, its almost 2 years old and i basically use it every week. its easy to use and super easy to clean. looks stylish in my kitchen. great quality and a large selection for attachments available for them. will definitely recommend it to anyone who loves baking and wants a amazing mixer

Date PurchasedMar 2016
1 comment
KitchenAid
Belle AKitchenAid
carlie83

carlie83Gold Coast, QLD

  • 2 reviews
  • 7 likes

I'd give 0 stars if I could

published
Date PurchasedOct 2017
4 comments
KitchenAid
Belle AKitchenAid

Hi Carlie, we are very sorry to hear about your experience. Please send your details to [email protected] and we will action this immediately. Kind Regards, The KitchenAid Team

carlie83
carlie83
KitchenAid
Belle AKitchenAid
Enquiries190

Enquiries190Greater Melbourne (Inner), VIC

  • 23 reviews

Poor Quality Control - Never Got To Turn it On

published
Date PurchasedNov 2017
Marnie M

Marnie MAU

  • 4 reviews

So far, so good

published
Date PurchasedOct 2017
1 comment
KitchenAid
Belle AKitchenAid
Benchtop Food Mixers

Find out how KitchenAid KSM160 Artisan compares to other Benchtop Food Mixers

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Iklist

Iklist

  • 7 reviews

Classic quality

published

My KitchenAid has become my trusted appliance in my kitchen. It is simple in its design without too much technology but a great motor, excellent accessories and great look. I have the ice cream maker attachment as well and I am extremely happy with it. You cannot go wrong with a KitchenAid.

Date PurchasedMar 2012
1 comment
KitchenAid
Belle AKitchenAid
Lori

LoriMelbourne

  • 5 reviews
  • 1 like

Can’t live without it

published

Easiest most convenient mixer to use. Just pop it on the bench get your money ingredients out and pop in the bowl and mic away. Pizza dough has never been easier to knead. Crap using your hands to knead anymore. Cakes tun out better than ever. Everyone needs a kitchen aid

Date PurchasedMar 2017
1 comment
KitchenAid
Belle AKitchenAid

Hi Lori, Thank you for taking the time to write a review, we always appreciate hearing about a customer's experience with a product. Kind Regards, The KitchenAid Team

Flex edge beater still misses the edge

published

I love the look of the Kitchenaid mixer, and it's powerful. But I'm disappointed that I have to scrape sides, and bottom to ensure thorough mixing of cake batters etc. I bought a flex edge beater, and it's not much better. Am I using the wrong bowl??? What am I doing wrong?

Date PurchasedJan 2017
1 comment
KitchenAid
Belle AKitchenAid

Hi Liz, in the instruction manual you will find the steps on how to adjust your beater-to-bowl clearance, this will help the flex edge scrape closer to the bowl. Kind Regards, The KitchenAid Team

Sofie

SofieFairfield

  • 10 reviews
  • 6 likes

So happy my daughter made me upgrade my kenwood chef

published

So I finally upgraded my 20 year old kenwood Chef. I was worried that these had too much hype and not enough grunt as they have half the power of my 700kW Kenwood Chef. But the motor being right on the head delivers amazing power. My Pavlovas are fluffier than ever and they were always amazing so don't know how they got better. My daughter makes macarons that are better than any you find at Zumbo's. We had to pay extra to get the pastel pink model, but now it sits on my kitchen bench - I would never have doe that with the ugly Kenwood.

Date PurchasedMar 2017
1 comment
KitchenAid
Belle AKitchenAid
Azi

AziMelbourne

  • 8 reviews

Mixer is good

published

I have used the mixer and I think it is working good, I mostly enjoy the look of it ;), it's an empire red one.
I have recently bought a citrus juicer attachment and not happy with that, every time the grease leaks down to the juice from the head.

Date PurchasedMay 2017
2 comments
KitchenAid
Belle AKitchenAid

Hi Azi, can you please contact our Customer Service Team for assistance with your Citrus Press and Stand Mixer. You can reach them on 1800 990 990 or [email protected]. Kind Regards, The KitchenAid Team.

Azi
Azi
See all KitchenAid Stand Mixer reviews

Questions & Answers

Dianne

Dianneasked

KSM160 Artisan

Why the scraper beater is not supplied as standard with the kitchen aid mixer

No answers
Greg

Gregasked

KSM160 Artisan

Speed Controller; Hello, can the speed control lever be used as "infinitely variable" or must it be clicked into the preset speeds ie 1 - 10. Thanks.

1 answer
Mickey Dee
Mickey Dee

The mixer speed is adjustable between the increments provided. Please note speed increases by units of 2 from 0 to 1 then 2, 4, 6, 8 and 10. Please note there is only limited speed adjustment between each of above speed divisions as at each of the above steps it clicks into the marked speed position.

GdG

GdGasked

KSM160 Artisan

What are the decibel ratings on the Kitchen aid stand mixers?

No answers

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