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Phil
- 2 reviews
- 6 likes
WARNING - Dodgy company - Do not use
I had my couch cleaned with this company and also a large area rug. Firstly, the owner 'Mark' is very promt at replying and giving lots of info, but he basically just sends out contractors who don't seem to have the knowledge and experience required.
Our sofa was cleaned but left very wet. Was told it would dry within an hour or so but it took 2 days. The rug took close to a week to dry and developed a nasty smell in that time.
I have sent 3 emails asking to discuss options to resolve my issues as i felt that the rug specifically had n...Read more
ot been cleaned properly (steam cleaning should be almost 100% dry straight away) Most of the positive reviews seem fake, check Product Reviews, they are all made by people with only 1 review... very suspect. Like a lot of other people who left bad reviews, i will be following up with ACCC and Consumer Affairs as this is fraudulent business practice.Similar opinion? Write a review on ieatwords.com.au!
LoraRingwood
Carpet cleaning company that actually cleans... Great job guys!
I read a lot of these reviews before booking Kleanmaster and I am happy to report everything said is true! they managed to bring my very, very dirty nylon carpet back to virtually new. Truly unbelievable. And the cleaner was a very nice man, punctual, helpful & very professional. You would be crazy not to use them, it is by far the best cleaning I have had.
I reviewed this website about 11 months ago and needless to say, used him again to up my carpets for spring. Great job as always, the place looks a treat and cleaner was his usual cheerful, polite and efficient self. He does a really great job, I tell my friends to get him in and they have all been thrilled, like me, with the results.
Would happily recommend them!
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JamesDoncaster
We are thrilled, and will certainly be hiring them again in the future!!
Kleanmaster Carpet care was a pleasure to deal with in every regard. When we first called, They offered to come over the following day for a (free) estimate. He was kind, courteous and professional, and their prices are reasonable--we shopped around--particularly given the outstanding quality of the work.
We had both carpet cleaning and significant repairs (to the fringes) done on a very large antique oriental rug. Lisa and an assistant both Cleaned our carpet and upholstery and picked up our very expensive rug and delivered the rug for us,...Read more
moving multiple pieces of furniture in the process. (Both times, they took care to ensure that our furniture was put back into place correctly.) Now that the work has been completed, our rug has never looked better. The repairs were executed beautifully, and the carpet cleaning has made the colors much more rich and vibrant. We are thrilled, and will certainly be hiring them again in the future--and in the mean time, recommending them highly to anyone who wants to give their carpet and rugs a new lease on life.Similar opinion? Write a review on ieatwords.com.au!
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TrishFrankston Vic
They did an excellent job cleaning my carpet and he was on time.
They did an excellent cleaning work. They came on time and worked quickly and efficiently. I had some bad coffee and wine stains, which they thoroughly removed. I had one stain that I didn't even know the source of and they removed it. My carpets are clean and smell wonderful. I will definitely hire this company again!!
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Matey00, 6028
- 7 reviews
- 6 likes
Terrible job, did not do some areas and under quoted us by a lot of $$$$
Our home was empty so an easy clean area, but they did not do inside any wardrobes,which were empty and small so looked awful as you could see they were not done and did not do into corners properly, said there was 2 'stains' that they couldnt get out but after they had gone i gave a small scrub and completely removed them both. Underquoted by $250.00 that they hit you with once they get to your job,and that was eliminating a lounge room because that would now be even more and on top of that emptied all the debris at the front door on the gard...Read more
en. When i rang to discuss my disappointment the fella hung up on me and I have not been able to get a response from any of them so i wont remove this review unless I hear from the company which goes under Kleanmaster Lysterfield and Masterkleaners, just be very cautious.Similar opinion? Write a review on ieatwords.com.au!
RobertLaverton Vic
The best service ever!
Excellent attention to detail and customer service. I have a large home and I use these guys every 6 months. Always satisfied with the quality of the cleaning along with their reasonable pricing. Would highly recommend.
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SCAMMER
This guy quotes $185 for call out fee and two hours work then when he finally turns up says that it will acutely going to cost $700!! this guy made my wife pay $185 in advance then when I refused to go ahead he stole my money and won't pay it back. Going to consumer affairs.
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MattMalvern VIC
Brillant leather upholstery cleaning
The service was prompt, efficient and the results on our white leather lounge and arm chairs were fantastic (they came up much brighter). The serviceman was on time, friendly and helpful and it was good to be able to obtain a fixed-price quote for the work prior to the appointment time. Would definitely use kleanmaster again and recommend to others.
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FarahAltona
Excellent result carpet cleaning.
Kleanmaster steam Carpet Stain Remover certainly does the trick when removing old stubborn stains. Once the stain is removed, the stained area is undetectable. The very nice cleaner Ali removed stains that I thought would never come out, and saved me the cost and trouble of having the carpet replaced. I will recommend them to my friends and family.
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Hu0ngyMelbourne
Stay away
I never write reviews but this is an exception because that did such a horrible job, my husband called to complain and was never taken seriously, worst service ever. Came 1 hour late, never called or message to notify us. Quoted us $150 than when turned up I had to pay $190. Did a horrible job, still have a whole heap of dust coming out of our cooler after using it for 3 days. So incompetent, dust went all over my baby's cot it seems that these guys made it worst!
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GeorgeCroydon
- 2 reviews
These guys did a great job.
GREAT SERVICE. I had a limitation on the hours I could be home to meet the worker and they were very kind in accommodating me to schedule an appointment that worked. On the day of service, they were on time and called to let me know when they were about 10 mins away. Super nice guy (I'm sorry I don't remember the technician's name), warned me the work would be noisy but he was efficient and got the job done quickly. Would recommend to anyone and would use them again.
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NickSandringham
Amazing customer service
I just wanted to thank Kleanmaster Carpet cleaning for coming out last week and cleaning all of my ducts, carpeting and rugs. For the past several months I have had very bad allergies and a friend of mine recommended them and they were amazing!
I would highly recommend this company!
Amazing customer service
Extremely professional
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AlisonGlen Waverley
Great job on Carpet and Upholstery cleaning.
Wow what a fantastic company!! From the person who answered the phone to the people who came out and cleaned my Carpet and couches, they did a excellent job. They were professional, super friendly and great giving me future cleaning tips. My carpet and upholstery look brand new after 10 years! I couldn't not recommend a better company, soooo happy I chose them!!
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me MelbourneMelbourne
- Verified customer
Give minus 5 if I could beware fraudulent trader
DO NOT USE unless you like paying 4 times the quote for SUBSTANDARD and POOR Workmanship.
Contractor came late, physically coerced my wife into signing an invoice that was double the quote.
For a IICRC and Jena Dyco certification that they claim to have; that would mean professional enough to use correct technique on furniture.
Well they don't really have them when I queried IICRC and Jena Dyco
KleanMaster.
these logos all of them no longer exist on their site.
...Read more
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JimToorak
I'm 100% satisfied with the service!!
Adrian did an amazing job cleaning out our super dirty ductwork after extensive renovations. Adrian also sourced out new filters for our humidifier. Super pleased that we booked with the kleanmaster - they were extremely clean and respectful of our house. Great work guys!!
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Unhappy customerMelbourne
Disgraceful
To all the people raging on about their professionalism lucky you as all I got was abuse threatened and hung up on as I was unhappy with the duct cleaning job that they performed, or should say didn't perform as I checked the ducts when I arrived home and what do you know they were still filthy now keep in mind they were paid upfront when I rang up the company i was told that was the best they could do cause they have never been cleaned ? Lol I clean them every year for the past 4 yrs told them that and they called me liar and then offered to c...Read more
ome back and do the same job for the same price to resolve my problem was it wrong for me to call him a absolute knob head even if I was wrong the language that came out of managers mouth was a lot worse and very loud followed up by him hanging up in my face after he finished his verbal assault but hey if you want to trust these guys then go right ahead, first and last time for meSimilar opinion? Write a review on ieatwords.com.au!
MattLalor VIC
Very good duct cleaning job.
We had our ducts cleaned a few weeks ago and were very pleased. Our technician, John called us prior to the appt to let us know he got a flat tire but as soon as that was fixed he'd be over.. And shortly after he was there. He was very professional and explained what he was going to do before it was done and the entire process and how long it would take. He even took his shoes off before coming inside (Thank You!!). While working on the main unit he even kept my 6 year old entertained by answering the 1000 questions he had! Once done he showed us some (I couldn't imagine more) of the dust and gross-ness that came out of the air ducts. We really appreciate great, detailed work and professionalism. Would definitely recommend.
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KylieRingwood
They removed dead rodent from our ducts.. Great job!
Great job and very professional. They placed the big blue vac you see in the pics at main vent in my basement. While that was running they vacuumed the dust/debris behind the covers of all the vents throughout the house.
I have lots of ducted heating and cooling vents that are on the floor and ceiling. They eradicated the bad odour by removing dead rodent from our ducts, and they left the place clean and neat. Great experience!
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SaraAscot Vale VIC
Very courteous and professional.
Wonderful service. They called because running ahead of schedule and asked if it would be convenient to come earlier. They cleaned my ducted heating vents and serviced the system. It has made a huge difference. Now I can turn on the air, fan, heat, and don't see a layer of dust on everything. They also inspected a wall furnace, which was fine. They laid down covering over my hardwood floors and cleaned up after. Professional and honest.
They charge a fair price and don't try to up sell. I'll use them again and would definitely recommend them.
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Rip off -don't use them!
Very unprofessional. Used my vacuum. Had to clean up afterwards. Not at all thorough. Strongly recommend using ANY other company.
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