had an issue with online direct debiting and chatted online to Bonnie who was extremely helpful and polite :) was a fast and easy solution to a minor issue through online payments :)

Bonnie or Clyde?........ Well Bonnie provided excellent care and quick service to adjust our monthly bill installment amount to reflect our proposed future needs. Showed empathy and future expectations as well.

Great Customer Service from Rachel. My request was sorted quickly and efficiently. I used the chat line and found it to be easy to navigate and the response time was very prompt.

My monthly payment was adjusted up by a substantial amount as a result of a house move and the use of more gas than predicted. Jo and Rachael, responded quickly understood my perspective and adjusted my monthly payment as suggested.

Rachael was of great help today and answered all my questions to my satisfaction. She also offered advice. I am happy with Kleenheat customer service and their user-friendly website. Thank you.

I needed to extend my termination of connection notice as my shifting plans affected due to COVID-19 travel bans. They could fix it in minutes. Appreciate their efficiency. Good Luck team.

I've just been speaking to Bonnie on the online chat, she was amazing to help with setting up a payment plan, due to me losing work, there was some technical problems which she was letting me know the whole conversation with what was happening, she really made this easy to do! thanks Bonnie !

Have just switched over to Kleenheat. A big thank you to Bonnie for all her help in answering my questions and working out account comparison. Prompt replys to my messages with accurate, easy to follow information. Outstanding customer service by her. Great work Bonnie you're a real Customer Service Superstar :)

Bonnie is on fire - she obviously operates on Kleenheat Gas! Rachel is equally good - I have dealt with both of them recently for account activation and moving queries.
I signed a lease, and just before moving in, the owners sold the house. These 2 ladies were absolutely excellent in understanding the requirements, cancelling the connection, and getting me set up into a new house. Thanks Ladies!

Bonnie helped us over online chat to set up our new reticulated gas account. She was extremely helpful and friendly. Really lovely to deal with and in no time at all it was done!

Excellent service and so easy to arrange. She made this part of our move a breeze!

Thank you so much for helping us, Bonnie.

Thank you to Bonnie who was fantastic in walking me through linking two accounts and ensuring I am getting the maximum discounts. Bonnie responded to my questions on "Chat" promptly and efficiently. Fantastic work Bonnie :)

I had a query about the new account set up. The online chat worked really well and the assistance came within 10 seconds being online - super quick response from their team.

Been with Keanheat for years now. They are so easy to be with. I direct debit our bill so I never forget to pay which saves me a fortune in late payment fees just moving house so had to cancel my account. It was as easy as going on line and chatting with Bonnie who was very professional. I’ll definitely use them again and highly recommend.

Bonnie: I greatly appreciate your service..... thank you so much for such a positive experience. You were so detailed in your responses and put up with so many of my questions!!

Never had a problem, the one time I had to contact them they got back to me quick, and on webchat the operator was courteous and efficient and solved my issue quickly and explained clearly the situation and what I needed to do.

Messaged with account query. Very pleased with the speed of the reply and chat with lovely operator. Query sorted without straight away. Have been a Kleenheat customer since last year and never had any problem with the service.

The waiting time to speak to someone via the online chat was less than 30 seconds, and my entire enquiry was completed and updated with 5 minutes. Absolutely recommend this service over calling (especially whilst homeschooling multiple young kids and parenting a toddler with a broken leg!!). Thank you Rachel for your prompt and friendly assistance, you went above and beyond what I requested and it is truly appreciated.

Online chats mostly ends up a mind numbing, pointless effort, but this was quick efficient and straightforward. Very happy to use it next time. I love being a Kleenheat customer.

We have been with Kleenheat for a number of years. Rachel on the chat line was very helpful and efficient and her investigation into competitive pricing for us made sure we remained with Kleenheat.

Hi, we requested assistance from Kleenheat and they were informative, knowledgeable and prompt. We appreciated their pro-active approach and effective communication to work towards providing solutions and support. Thank you!