Chatted with Elle this afternoon regarding a query on Flybuys points entitlement on signing up with Kleenheat back in October 2022. She was extremely helpful and I believe went beyond the call of duty to get the query resolved.
Thank you Elle for all your help and to Kleenheat!
Andrew

Rachel resolved the transfer of credit to my sons account. She was efficient /professional, as a first time user I kept losing her, she persevered and found me! Thanks Rachel.

I spoke to Bonnie today. Noted that my gas commencement date was 09 December 2022 when we had only moved in on 20 December 2022. Bonnie quickly explained that the date was when I signed up and the billing date was from 20 December 2022. All sorted.

Hi. I spoke to Bonnie today asking if I could change my plan. After chatting with Bonnie a short time I ended up with a larger discount than I had originally expected & I didn't have to change plans. She was fantastic. I can't thank her enough.

Spoke to Bonnie on the chatline. She sorted my problem very quickly and in laymens terms. Some time ago I got conned into going over to Alinta but quickly changed my mind when found out it was going actually cost more than Kleenheat and also copped a bit of pressure sales talk which annoyed me. The lesson, never get roped into a contract in a shopping centre, no matter how good or how big a company is involved.

I am a first-time renter and needed help setting up LPG to the property. I had tons of questions and no idea where to start and Bonnie was incredibly patient and helpful. I spoke to her via the online chat on the website. She went above and beyond to help me and I feel like I'm in good hands.

Chatted with Rachel then Bonnie as my WI-FI dropped out. Restarting and reprinting the tax invoice using Microsoft edge, my name is back there not just the address. Apparently, this is not uncommon with the web browser I use and both Rachel and Bonnie were very patient with me. Bonnie also gave me great advice regarding my fortnightly payment amount which I will implement straight away.

Chatted with Bonnie today to see when we could start using our gas service, turns out I'm an idiot and it was already working - Bonnie was nice enough to not even take the mickey out of me too much

Had an issue on my account where I could not change the billing address online. Used live chat, but she was unable to help me as it was a business account so I will have to call to speak to someone to try and sort it out. Would be nice if thee people on live chat could help with more things, it didn't seem like too difficult a task to fix.

Great online service received from Bonnie
asked to change monthly payment amount, she assisted me quickly and got it done
since moving to Kleenheat i have always received great service and at a great rate.

i was able to get my query resolved in a professional, friendly and timely manner. Rachel from chat support was helpful and efficient. Great Service and Great Company. Would Recommend to others.

I had a few questions about my switchover to Kleenheat, Bonnie, the agent I conversed with was very friendly and helpful, and was able to answer all my questions quickly. If the rest of my transition, and time with Kleenheat is as easy and good as this was, I'll be a very happy customer who was glad to make the switch :)

Have just spoken with Rachel on online chat and can't believe how easy that was. Very helpful and was able to authorise me to turn on our gas at our new rental straight away! Thanks heaps Kleenheat!

Very satisfied with help provided on on-line chat. Service was quick and issue was resolved. Bonnie very polite and helpful and would be happy to use service in the future

just chatted on line to kleenheat with a view to update offer of gas charges due to opposition contact. Kleenheat more that matched the opposition, so I am veyy happy with that.

I had an account query and used the Chat tool. Not too familiar with this tool, but Rachel was very helpful and followed up my query and updated my account. Rachel provided me with some information about payment options to ensure that I can manage my budget. Thank you Rachel and thank you Kleenheat, excellent customer service.

Very happy with Kleenheat wouldn't change to anyone else Staff always friendly and helpful when ever I have contacted them with a problem. Since changing to them a while back I have saved a fair bit with my account very happy customer

Excellent speedy and friendly assistance. I contacted using the on line Chat system. Although it was a little tricky to master using ‘on line’ the help we received from customer service was first class. Prompt, friendly & professional. Thanks!

I had a question regarding another plan that could save me money. Was able to get all my questions answers quickly and informatively! Very happy with the service. The chat function is great when you don't have the time for a phone call.

My account was overpaid and Kleenheat kindly assisted with a change to my payment plan to ensure it didn't happen again. Being a long time customer Rachel listened to my requests and followed through with a solution. Thanks!