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Reviews

4.7

160 reviews
5
(142)
4
(6)
3
(3)
2
(1)
1
(8)
  • Transparency
    4.6 (127)
  • Customer Service
    4.7 (138)
  • Rates and Fees
    4.6 (125)
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Maddie

MaddiePerth, WA

Fantastic!

published

Always easy to deal with, customer service is fantastic both over the phone and live chat. Always able to help with my enquiry and assist in anyway they can. Love kleenheat!



1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Maddie, thanks for the love :D. We're so glad to hear that you're happy with Kleenheat and that we've always been able to help! Thanks for all your amazing support!

Linda S.

Linda S.Perth, WA

Easy for the Oldies

published

As of the 'older' generation and not that savvy with the new tech, I found it easy to follow the instructions on the chat to get my account set up.



1 comment
Kleenheat
Bonnie L.Kleenheat

Great to hear, Linda! We're glad it was super easy to get your account set up :). If we can help with anything else please let us know.

Steph

StephPerth, WA

AMAZING

published

Their staff are soooooo helpful, kind and understanding!!! Honestly the best! If you're having a hard time financially, they really do want to help and dont make you feel worst or shamed about your situation... Appreciate everything they have done for me lately! So thanks Kleenheat!

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for your amazing feedback, Steph! We're very happy to hear that we have been able to help. We're here to help where we can :). After all, we're local and local matters!



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Jess

Jess

  • 7 reviews

good service

published

never had any problem with their service. You can call them, you can chat with a real person on line with them, they are never just an robot.
Customer service knows the business, you can always get an answer.

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for sharing your feedback, Jess! We're glad to hear your experience has been so positive :).

Christina

ChristinaPerth, WA

Customer service +++

published

Easy to see why Rachel and Bonnie receive such great feedback - they're so easy to deal with. Understanding, helpful, very efficient. Definitely the best customer support Ive received out of all the different utility company's. Thanks again.

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Christina! Thanks for sharing your amazing feedback with us :). We're so happy to hear that our customer service has been so great! We love to help, so if there's anything we can help with please get in touch.

Abel F.

Abel F.Perth, WA

Good Customer Support and quick service

published

After we transferred from other energy provider to Kleenheat we have enjoyed the value for the money, the customer support is fantastic and it is really easy to deal with specially when you are moving to other property, not the mention the discount they provide which I really appreciate, so far we are really happy with Kleenheat

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for your feedback Abel! It's great to hear your experience with Kleenheat has been fantastic so far! This is what we aim for :).

Tania Bolton

Tania BoltonPerth, WA

  • 4 reviews

Moving house is such a chore but not with Kleenheat!!

published

Moved house recently and it was so easy to do with Kleenheat. Rachael was super helpful and it was the easiest out of all the utilities required. Thanks a million!

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Tania, so glad to hear this! Thanks for sharing this great feedback with us we'll definitely pass this on!

Allyssa H

Allyssa HSouth West, WA

Bonnie is the best thing since lactose-free ice-cream !

published

Bonnie was friendly and easy to talk to. Answering my questions quickly and easily with a lot of kindness.
I felt like I was talking to a friend and that's incredibly rare. As someone who is in her 20's and has a hearing problem, I'm always sceptical of using "online chat" as they're mostly robots. Incredibly happy with Kleenheat and Bonnie. Cannot give enough stars, honestly.

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Allyssa, thank you so much for sharing this incredible feedback with us! It means so much to us that you felt this way and that your experience was so positive :). If we can help further please don't hesitate to get in touch.

Great Customer Service

published

Rachel and Bonnie have both helped me through live chat on separate occasions and I must say, they have been great to deal with and extremely helpful. I would have no hesitation recommending Kleenheat just for that.

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Marina, this is such great feedback! We're glad to hear that we have been able to help on separate occasions. We're always happy to help if you need anything at all :).

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Quick online chat answers

published

Bonnie was great in answering my questions regarding moving out and account details. She was very comprehensive in her knowledge for what to do and I've now completed the process. Thanks!

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Chris, thanks for the great feedback :). We're glad to hear we've been so helpful! If there's anything we can help with please feel free to get in touch.

Shane

ShanePerth, WA

  • 2 reviews

Great Local Company

published

Was in the process of switching uses but a quick online chat and I am going nowhere. Bonnie's customer service was brilliant and I feel this is what makes Kleenheat the best option. I highly recommend before switching providers, is to chat to Kleenheat, as they are local and it does make a difference.

1 comment
Kleenheat
Bonnie L.Kleenheat

This is what we love to hear, thanks for the amazing feedback, Shane! We appreciate this and your support :).

Terence

TerencePerth, WA

  • 2 reviews

Online query

published

Was able to get my account renewed with Bonnie on a higher discount quickly over online chat, recommend for time poor people. Happy to stay with kleenheat since it WA owned

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for sharing your experience, Terence! We're glad to hear our live chat service was so helpful :).

Would never change back to Alinta

published

Natural gas to 6210
Easy to use account section
Really quick chat function
We've been using them for 2 years on 35% discount then told them we are moving house and I was looking at competitors deals and was there a better deal they would give me and they offered 45% discount for next 12 months.

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Bec, glad we could help! Thanks for your support and sticking with us :).

Adrian B.

Adrian B.Greater Melbourne (Inner), VIC

  • 4 reviews

Great company to deal with

published

Very happy with Kleenheat in general and just had a great experience with Bonnie from the online chat customer service team. Highly recommend switching to kleenheat if you haven't already.

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the support, Adrian, it's great to hear you're happy being part of the Kleenheat family! Thanks for sharing your great experience with us.

Quick response and speedy service!

published

As my husband Iain passed away Sept 2022, I had to set up a new account in my name. A quick online chat with Rachel, where she responded to my request promptly and answered all my questions about my new account. I was pleasantly surprised as most companies are frustrating to deal with, however, I was very impressed with the experience today, very quick response, speedy resolution and a very professional service! thank you!

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Angelina, thanks so much for sharing your great experience with us! We're so sorry to hear about your loss but we're glad we could make your experience a little easier.

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Chris lange

Chris langePeel, WA

Amazing service!!!

published

Talked to online team member (Bonnie) need to set a payment arrangement and was quickly solved and at the amount I could afford all whilst being super polite and friendly well done to (Bonnie) and Kleenheat

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for sharing your amazing feedback, Chris! We love to hear that you had such a great experience and received such amazing service :).

Hayley French

Hayley French

  • 2 reviews

Great Live Chat Experience

published

Inez was great, very helpful and friendly, my questions were answered quickly and transparently. I have no worries about joining Kleenheat and trusting them with transitioning to their service. Thank you

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Hayley, thanks for the amazing support and feedback! We're so happy to hear about your experience and if we can help further in any way please let us know :).

Errin Robyn

Errin RobynPerth, WA

online chat

published

Sorted an enquiry I had regarding my newly built house via the online chat.
The query was handled promptly and professionally.
quick, easy and pleasant to deal with.
Thank you.

1 comment
Kleenheat
Bonnie L.Kleenheat

Thanks for the great feedback Errin! Glad to hear we could help :).

AlyG

AlyGPerth, WA

  • 3 reviews

Great online chat services

published

Helped with my two enquires as smoothly as possible. Bonnie was very friendly and explained to me the steps to solve my enquiries. Thank you so much, couldn't recommend them enough!

1 comment
Kleenheat
Bonnie L.Kleenheat

This is what we love to hear, AlyG! Thanks for all the love and for sharing your experience with us, we're so glad we could help :).

Amy

AmyPerth, WA

Amazing customer service

published

I had bonnie who helped me heaps! She helped set up direct debit payments, helped set up my online account and help set up a refund for credit that I didn't know I have. Bonnie did this all for me through the chat service. :)

1 comment
Kleenheat
Bonnie L.Kleenheat

Hi Amy, thanks for sharing your experience with us. We love to hear that we've been able to help :).

Page 4 of 8
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Questions & Answers

John I.

John I.asked

Are you an all AUS Company business?

1 answer
Kleenheat
Bonnie L.Kleenheat

Hi John, thanks for getting in touch. Kleenheat, born and bred right here in WA, is part of the Australian owned Wesfarmers group of companies. Wesfarmers is a 100-year-old company born from a WA farmer's co-operative and since then has grown into the company we are today, where Kleenheat continues to provide hundreds of thousands of homes and businesses with better value energy across Western Australia and the Northern Territory :). If you'd like more info, feel free to send us a direct message.

Jack L.

Jack L.asked

Have you supply gas for NSW 2007,ULTIMO?

1 answer
Kleenheat
Bonnie L.Kleenheat

Hi Jack! Thanks for reaching out. We currently only supply natural gas to WA, and LPG cylinders to WA and NT.

Gayle Elgin

Gayle Elginasked

Hello, I was just looking at the remarks that people have put on the Origin page which looks to be very very negative and so then I looked at your reviews from customers, exactly the opposite which is lovely. We have been with alinta energy forever, so I thought maybe its time to compare with what you supply to customers. I have an account in front of me so I will just put in the information that is on that account.

Daily Supply Charge. 21.29 cents per day for 92 days
Account Service Fee 6.92 cents per day for 92 days
Residential Gas Usage. First 5.98 Units per day @ 14.70 cents per unit for 92 Days
Fair Go Discount 30%

Have a look what do you think.
thank you Gayle Elgin

1 answer
Kleenheat
Bonnie L.Kleenheat

Thanks for your message, Gayle! Please feel free to reach out to our team here and we'll be happy to help: www.kleenheat.com.au. Alternatively, you can also give us a call on 13 21 80 and we'd be more than happy to help compare for you!

Get an answer from our members and Kleenheat representatives

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