Reviewer Photos & Videos
TraceySouth East Queensland, QLD
- 2 reviews
Great customer service
This was the only store that had a cover I needed, the store was easy to order from they had great customer service and quick delivery, which isn’t easy in the current circumstances
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MSmorgsGreater Melbourne (Inner), VIC
BUYER BEWARE
Shocking Product, Faulty parts, Company expected me to try and rectify the Faults.
They sent me replacement parts, which they expected me to install and the Elliptical Trainer still did not work.
I requested a return and refund still waiting for the refund.
All in it has now taken 4 weeks since I put in my complaint and am still awaiting my monies
Their products are rubbish, their service is disgusting and their business practices unlawful
Do not buy anything from this Organisation !!!
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Chris HarknessWestern District, VIC
- 2 reviews
great machine, easy to set up and use
easy set up machine, perfect to sharpen all sizes of chainsaw chain
sharpens chains very easily
big improvement on my previous sharpener
mounted to bench no worries
delivery was good considering pandemic in play
would buy from you again
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John CAU
- 2 reviews
Great value for $$$
Great machine. Arrived from Klika witin days interstate. Best price around
Strong machine. Diesel a bit clunky and noisy but works well so cant complain. Elec start is great thank god as Haven't successfully pulled started yet.
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brianGreater Melbourne (Outer), VIC
very happy with woodsplitter
Very fast delivery came before due date and are impressed with quality of wood splitter . First time that I have used klika and are happy with this store and would use again and recommend to friends.
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ScottSouthwest, VIC
This is exactly what I needed. Working from home in my garage & the heater is the best thing!
Everything was quick & easy for what I wanted. The heater heats up my garage very quickly & keeps it warm. Perfect for what I was looking for. Would defintiely buy from you again if needed.
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OmarVictoria
- Verified customer
Worse On-line buying experience ever. Not recommend this to anyone.
On March 20th I made a purchase of a Powertrain press bench. At that time I didn't know Powertrain belong to Klika, but when I received the confirmation and tracking number it came from Klika.
I got the product and try to assembly, then I found out that there was a missing part that prevents me from full assembly the bench.
On March 26th I contacted the guarantee team to request the missing part, the team arranged to deliver the missing part, after several days awaiting on April 6th I receive a package with the wrong parts, which means that I ...Read more
couldn't assembly the bench and have to claim again on April 7th about the missing parts. It is today April 20th, and I still didn't receive the parts and still can't finish to assembly the bench. As a summary, after one month I still can't finish to assembly the bench, this is a terrible customer experience...Similar opinion? Write a review on ieatwords.com.au!
Danny LeeSydney, NSW
- 4 reviews
- Verified customer
Cheap price but poor quality. Don't recommend it.
I purchased 'Elliptical cross exercise bike' from Klika a month ago. Because of loud noise from the machine, I contacted customer service and they replied with instructions that didn't help to fix the issue. (I sent through a video clip that clearly shows the noise!!)
I asked for the return as they don't seem to solve the problem, but they refused my request saying that they cannot accept the return for change of mind.
I didn't expect the bike is silent but also didn't expect the ridiculously loud noise.
(Because of the loud noise, I can't use it when my family is watching TV or sleeping.)
It is totally waste of money and time.
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Gwen RGreater Melbourne (Inner), VIC
- 3 reviews
Great product, super-bewildering instructions
I was happy with the purchase process and the delivery, both being straightforward, but putting the bike together was a real challenge. There were 92 components, most of them small hardware items that were identified in the manual only by numbers that were not to be found on the components themselves, while the schematics supplied were too small to be useful. The foot pedal assembly became an absolute nightmare!
That said, once assembled the bike is everything I expected. It is clearly not top of the range, but solid and functional - excellent value for the money.
BUT - That manual needs to be rewritten!
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HakenSydney, NSW
- 12 reviews
Very fast delivery and a great quality product
I received the fence wire strainer very promptly. The quality of the tool is really good - it's heavy duty and appears it will be up to the task for a long time to come.
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Ross BurchGreater Melbourne (Outer), VIC
pool pump great procuct super fast delivery excellent price
the store is very easy to navigate and is also onb ebay. range of procucts is huge I have now a pool pump and a bar fridge from them.
the pump is excellent quality with stainless bolts throughout and a epoxy powder coated motor. It is very quiet.
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Wendy ArmstrongSydney, NSW
- 2 reviews
Just workable
Only just for infrequent use. Instructions very basic & very flimsy. Will look elsewhere in future. Also sent me a text for pet product that wasn't even retrievable. Had to spend more to use the voucher. Dissapointed
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AlvaroSydney, NSW
Bad quality products and bad customer service
I bought a PowerTrain Rowing machine. After confirming the sale I receive an email saying I was eligible for a free gift. The gift never arrived. The rowing machine was the worst quality product I've seen in a long time and also was faulty. Customer support ignored the pictures showing the flaws and told me it was normal. Won't make a purchase on this place never again.
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Dad doing his bestGreater Melbourne (Metropolitan), VIC
- Verified customer
Useless. Money grabbers with no products and even less service. Do not believe anything the say!!!!
They assured me they had stock of a swing set so I paid my money in good faith. The confirmation letter said we will dispatch in 2-3 days. After 6 days of nothing, I follow up and learn they have no record of my order and need to escalate. The day after that I get a generic email advising me of an update to my order. The update is no stock available. Order will be refunded. Rude complaints handling, no care at all. Strongly recommend do not use this useless company!!!!
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MG2017Greater Melbourne (Inner), VIC
- 7 reviews
Price doubled a week later, so my pre-order was cancelled, but I could buy again for almost 2x
Purchased an item, was happily waiting for delivery, but then they jacked the prices up, cancelled the orders, but I was welcome to pay the new price. However, this was explained as being due to corona virus. What a opportunistic move. When I phoned, the lady on the phone would not listen to the legal guidelines put in place within Australian law. Good luck if you buy something and it has a warranty issue. The directors Scott, Leo & Boris need to look at this.
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DomPerth, WA
Rec'd item on time.
Happy with the 17L Digital Turbo Convection Oven Electric Cooker Air Fryer 1400W Heater that I purchased a fortnight ago. A good quality product and yet selling at $89, the money is well worth.
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Kilmore66Central Highlands and Goldfields, VIC
Pump supplied did not work, warranty support absolutely the worst
Purchased a cheap pump and pressure controller for a small bungalow. Pump operates but controller is faulty. After spending 2 weeks sending videos of fault by numerous emails, and getting back excuses that they did not receive videos, I finally sent via a drop box. Now that they have downloaded them, they are saying they cannot review them as the format is not standard. They are MP4 files, not VHS! Still no reply as yet. Would not recommend them to anyone
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oliSouth East Queensland, QLD
doesn't t fit
spent $60 in wrong size parts...they don t fit..I had to custom the piping of trampoline to make them fit....the original parts(who came with original package) for that trampoline are rubbish,weak n break too easily!!
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JanGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Excellent service for a quality product
I am very happy with my banjo guitar. The price is excellent for the quality. The resonance is excellent and I’m enjoying getting to know this instrument. It’s an unexpected hybrid but a very welcome one.
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Matilde R.Greater Melbourne (Inner), VIC
It's scam! Don't use it! They never deliver the items! They don't want to give you the refund! It's very very bad!
They don't deliver the product. I never get the package after 5 days. It's says in eBay that the deliver is guaranteed. But it's not true. I don't recommend this
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Questions & Answers
Tracey L.asked
Where do I fnd the instructional video for the 10ft rainbow trampoline please
1 answer
Why ask in a review site when the logical thing would be to contact them directly.. first?
Gemmaasked
Are the T pieces on the top of the trampoline pole supppsed to go all the way in. Ours just sit on the top.
SPJasked
Hi where is the manual instructions for the KMATE powertrain sports rowing machine....there was nothing in the box.
2 answers
Never mind i put it together, customer service was unhelpful. Telling me they can't help and to email another dept to get the manual for instructions. This should be their job, i mean what is this service for?? waste of time actually. I feel let down by customer service. I feel let down for poor supply of packaging. Please have a chat within the areas specified above and perhaps better training to your staff. Look after them and they will look after us the customer.
But I found it on their website
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