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Reviews

4.3

1,114 reviews
5
(870)
4
(61)
3
(8)
2
(15)
1
(160)
  • Product Quality
    4.2 (105)
  • Return Claim MadeYes (15) · No (116)
  • Shipping
    4.3 (80)
  • Warranty Claim MadeYes (15) · No (113)
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Tracey

TraceySouth East Queensland, QLD

  • 2 reviews

Great customer service

published

This was the only store that had a cover I needed, the store was easy to order from they had great customer service and quick delivery, which isn’t easy in the current circumstances

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
MSmorgs

MSmorgsGreater Melbourne (Inner), VIC

BUYER BEWARE

published

Shocking Product, Faulty parts, Company expected me to try and rectify the Faults.
They sent me replacement parts, which they expected me to install and the Elliptical Trainer still did not work.
I requested a return and refund still waiting for the refund.
All in it has now taken 4 weeks since I put in my complaint and am still awaiting my monies
Their products are rubbish, their service is disgusting and their business practices unlawful
Do not buy anything from this Organisation !!!

Product Quality
Shipping
Warranty Claim MadeYes
Chris Harkness

Chris HarknessWestern District, VIC

  • 2 reviews

great machine, easy to set up and use

published

easy set up machine, perfect to sharpen all sizes of chainsaw chain
sharpens chains very easily
big improvement on my previous sharpener
mounted to bench no worries
delivery was good considering pandemic in play
would buy from you again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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John C

John CAU

  • 2 reviews

Great value for $$$

published

Great machine. Arrived from Klika witin days interstate. Best price around
Strong machine. Diesel a bit clunky and noisy but works well so cant complain. Elec start is great thank god as Haven't successfully pulled started yet.



Shipping
Return Claim MadeNo
brian

brianGreater Melbourne (Outer), VIC

very happy with woodsplitter

published

Very fast delivery came before due date and are impressed with quality of wood splitter . First time that I have used klika and are happy with this store and would use again and recommend to friends.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Scott

ScottSouthwest, VIC

This is exactly what I needed. Working from home in my garage & the heater is the best thing!

published

Everything was quick & easy for what I wanted. The heater heats up my garage very quickly & keeps it warm. Perfect for what I was looking for. Would defintiely buy from you again if needed.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Omar

OmarVictoria

  • Verified customer

Worse On-line buying experience ever. Not recommend this to anyone.

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Danny Lee

Danny LeeSydney, NSW

  • 4 reviews
  • Verified customer

Cheap price but poor quality. Don't recommend it.

published

I purchased 'Elliptical cross exercise bike' from Klika a month ago. Because of loud noise from the machine, I contacted customer service and they replied with instructions that didn't help to fix the issue. (I sent through a video clip that clearly shows the noise!!)
I asked for the return as they don't seem to solve the problem, but they refused my request saying that they cannot accept the return for change of mind.
I didn't expect the bike is silent but also didn't expect the ridiculously loud noise.
(Because of the loud noise, I can't use it when my family is watching TV or sleeping.)

It is totally waste of money and time.

Product Quality
Shipping
Gwen R

Gwen RGreater Melbourne (Inner), VIC

  • 3 reviews

Great product, super-bewildering instructions

published

I was happy with the purchase process and the delivery, both being straightforward, but putting the bike together was a real challenge. There were 92 components, most of them small hardware items that were identified in the manual only by numbers that were not to be found on the components themselves, while the schematics supplied were too small to be useful. The foot pedal assembly became an absolute nightmare!
That said, once assembled the bike is everything I expected. It is clearly not top of the range, but solid and functional - excellent value for the money.
BUT - That manual needs to be rewritten!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Haken

HakenSydney, NSW

  • 12 reviews

Very fast delivery and a great quality product

published

I received the fence wire strainer very promptly. The quality of the tool is really good - it's heavy duty and appears it will be up to the task for a long time to come.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Ross Burch

Ross BurchGreater Melbourne (Outer), VIC

pool pump great procuct super fast delivery excellent price

published

the store is very easy to navigate and is also onb ebay. range of procucts is huge I have now a pool pump and a bar fridge from them.
the pump is excellent quality with stainless bolts throughout and a epoxy powder coated motor. It is very quiet.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Wendy Armstrong

Wendy ArmstrongSydney, NSW

  • 2 reviews

Just workable

published

Only just for infrequent use. Instructions very basic & very flimsy. Will look elsewhere in future. Also sent me a text for pet product that wasn't even retrievable. Had to spend more to use the voucher. Dissapointed

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Alvaro

AlvaroSydney, NSW

Bad quality products and bad customer service

published

I bought a PowerTrain Rowing machine. After confirming the sale I receive an email saying I was eligible for a free gift. The gift never arrived. The rowing machine was the worst quality product I've seen in a long time and also was faulty. Customer support ignored the pictures showing the flaws and told me it was normal. Won't make a purchase on this place never again.

Shipping
Warranty Claim MadeYes
Dad doing his best

Dad doing his bestGreater Melbourne (Metropolitan), VIC

  • Verified customer

Useless. Money grabbers with no products and even less service. Do not believe anything the say!!!!

published

They assured me they had stock of a swing set so I paid my money in good faith. The confirmation letter said we will dispatch in 2-3 days. After 6 days of nothing, I follow up and learn they have no record of my order and need to escalate. The day after that I get a generic email advising me of an update to my order. The update is no stock available. Order will be refunded. Rude complaints handling, no care at all. Strongly recommend do not use this useless company!!!!

Return Claim MadeNo
Warranty Claim MadeNo
MG2017

MG2017Greater Melbourne (Inner), VIC

  • 7 reviews

Price doubled a week later, so my pre-order was cancelled, but I could buy again for almost 2x

published

Purchased an item, was happily waiting for delivery, but then they jacked the prices up, cancelled the orders, but I was welcome to pay the new price. However, this was explained as being due to corona virus. What a opportunistic move. When I phoned, the lady on the phone would not listen to the legal guidelines put in place within Australian law. Good luck if you buy something and it has a warranty issue. The directors Scott, Leo & Boris need to look at this.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Dom

DomPerth, WA

Rec'd item on time.

published

Happy with the 17L Digital Turbo Convection Oven Electric Cooker Air Fryer 1400W Heater that I purchased a fortnight ago. A good quality product and yet selling at $89, the money is well worth.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Kilmore66

Kilmore66Central Highlands and Goldfields, VIC

Pump supplied did not work, warranty support absolutely the worst

published

Purchased a cheap pump and pressure controller for a small bungalow. Pump operates but controller is faulty. After spending 2 weeks sending videos of fault by numerous emails, and getting back excuses that they did not receive videos, I finally sent via a drop box. Now that they have downloaded them, they are saying they cannot review them as the format is not standard. They are MP4 files, not VHS! Still no reply as yet. Would not recommend them to anyone

Return Claim MadeYes
Warranty Claim MadeYes
oli

oliSouth East Queensland, QLD

doesn't t fit

published

spent $60 in wrong size parts...they don t fit..I had to custom the piping of trampoline to make them fit....the original parts(who came with original package) for that trampoline are rubbish,weak n break too easily!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jan

JanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Excellent service for a quality product

published

I am very happy with my banjo guitar. The price is excellent for the quality. The resonance is excellent and I’m enjoying getting to know this instrument. It’s an unexpected hybrid but a very welcome one.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Matilde R.

Matilde R.Greater Melbourne (Inner), VIC

It's scam! Don't use it! They never deliver the items! They don't want to give you the refund! It's very very bad!

published

They don't deliver the product. I never get the package after 5 days. It's says in eBay that the deliver is guaranteed. But it's not true. I don't recommend this

Return Claim MadeYes
Warranty Claim MadeYes
Page 1 of 56

Questions & Answers

Tracey L.

Tracey L.asked

Where do I fnd the instructional video for the 10ft rainbow trampoline please

1 answer
Fired Up
Fired Up

Why ask in a review site when the logical thing would be to contact them directly.. first?

Gemma

Gemmaasked

Are the T pieces on the top of the trampoline pole supppsed to go all the way in. Ours just sit on the top.

2 answers
Pierre-yves R.
Pierre-yves R.

Wrong person

Gemma
Gemma

What do you mean wrong person?

SPJ

SPJasked

Hi where is the manual instructions for the KMATE powertrain sports rowing machine....there was nothing in the box.

2 answers
SPJ
SPJ

Never mind i put it together, customer service was unhelpful. Telling me they can't help and to email another dept to get the manual for instructions. This should be their job, i mean what is this service for?? waste of time actually. I feel let down by customer service. I feel let down for poor supply of packaging. Please have a chat within the areas specified above and perhaps better training to your staff. Look after them and they will look after us the customer.

Fired Up
Fired Up

But I found it on their website

Get an answer from our members and Klika representatives

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