I brought 4 Cadbury 150g Easter Bunny eggs and had them delivered yesterday. I am absolutely devastated and disgusted that when I opened the box, that all 4 eggs were smashed into little pieces. I rang Kmart at Port Adelaide, as that is where they said it was shipped from, only to be told to ring 1800051800, to talk to their Kmart team. I rang and was on hold for 38 minutes and gave up. I have this morning tried again and still no answer. What am I supposed to give my friends children now? I am extremely disappointed that I can't even get a person to speak too about this. All I want is my 4 Easter bunny's to give. I don't know if I will ever buy through Kmart again, as this is the second bad experience I have had with Kmart!!!

Ordered my items one day it was delivered to me two days later in the country!!!
Too many whinging people if you don’t like using K Mart Online then don’t - wait until the Coronavirus is over then you can go shopping and guess what there will be no stock because people bought it Online you will still be whinging.

Customer service ineffective, non responsive via email, over 1 hour wait time on phone. Gives indication to customers that they don't care to actually give customers any service. Didn't fix my issue either, just lied.

I ordered necessary product from KMart online, says in stock, yet 4 days later I find out from third party system that order has been refunded. I complain to KMart, no response to complaint as yet, although on 5th day they did sent an email saying it will take up to 5 days for refund of money and they claimed I cancelled rest of order - no I didn't. So, if you are short of money and/or don't like aggravation, stay clear.

I placed an order for a couple of items including a marble tumbler which arrived damaged. I immediately contacted the customer service stating that the Item arrived damaged and is not save to be kept at home with kids around. It's been 4 days and nobody has replied to me.

Way better o go The staff at Kmart Armidale! Too incompetent to pack your click and collect orders correctly and then too greedy to refund customers money they’ve spent on items they did not receive! - I believe that is actually illegal business practice, but this store doesn’t care about their customers!

Kmart needs to update their website for click and collect items, only 1 of my 10 items is available for pick up, the rest will be refunded, I can't really afford to wait for the refund, yay Kmart my kids are going to love their empty Easter

I ordered 3 products online one week ago. Received a credit for one of my products without any email explaining why- can only assume it’s not in stock? Have today received a shipping notification for one of the other items and have yet to hear about the 3rd item. It seems silly for arguably one of Australia’s largest retail outlets to not have a centralised distribution centre where stock can be accurately counted for and dispatched as a whole package. I understand that due to current circumstances it is difficult to get things out in a timely manner and meet demand however I honestly think Kmart could do a lot better.

Online ordered LEGO kit that is still in stock in 5 stores in Brisbane. Paid and processed, then refunded 2 days later after email confirmed all was well. Out of stock apparently but still physically in stores. Doesn't make sense. Pls fix your internal processes. Also, invest in more servers to remove the waiting period for your website. There are other places to shop and patrons will go there instead.

Thank you kmart home shopping amazing, can still go shopping with family. Have Kmart shopping night while in isolation. Did this with my granddaughter, fun and also enjoyed waiting for our parcles in the post . Thanks for making our Easter still special we sent eggs to family

I have placed my order for delivery on 1/4/2020 and has only received a Order confirmation. The order status is still "Processing" after one week. I phoned the Cheltenham branch which were not able to help as the order was placed online. I then tried calling the help line, but gave up on any person answering after 55 minutes (8:30 on 6/4/2020). The order is for gifts for my son's birthday which I am not sure if or when I will receive it. Has anyone else waited this long?
If I can only get feedback it would help, but not knowing is the worse.

WOW Kmart,
Who in the world has a queue for a web site!!!
A web site cant get COVID-19, there's no need for social distancing or a queue for access on a site, we live in a country that has the 62 fastest internet in the World! out of 195 countries we shouldn't have a problem.

(https://www.businessinsider.com.au/australia-falls-to-the-ridiculously-low-62nd-place-in-global-internet-speed-rankings-2019-4)

(https://www.worldatlas.com/articles/how-many-countries-are-in-the-world.html)

I did have a bad online experience, but have recently ordered again and the process was far smoother. I am still yet to receive either of my orders though.
Though they both appear to have shipped quite some time ago.

This must be the only website I’ve ever tried to use that sends me to a virtual queue before allowing me access.

While the wait was annoying the absolute dealbreaker for me was going to the checkout line to find that none of the 6 items in my cart were available. I wasted so much of my time! There’s no way I’d shop online with Kmart again

After queuing to even access the sight it was then so ridiculously slow to load that it makes it nearly unbearable to use, I waited minutes for pages to load at times and of the 5 items I added to my cart only one was available for delivery, I definitely would NOT recommend Kmart online, at least the target and Big W online use sufficient infrastructure so their pages run efficiently, step up your game Kmart, in this day and age a working online store and delivery is expected, I certainly don’t want to be risking my health going to a store to collect because you can’t manage your delivery service

Placed in an online queue, to check availability of products in store. Went to purchase products instore, queues to get to the checkouts were outrageous. No thanks, improve your website, don't blame COVID19.

Tryed to buy thing when going to pay nothing In the cart tried heeps of times then gave up will buy else where just wasted my time will have to buy my easter items else where so sad

When you log on you get this message - How ridiculous. Lazy programming or lack of infrastructure I think. The internet is to avoid cues and not be held back because of poor planning

Thanks for your patience! You're in the queue.
We're currently experiencing a high volume of traffic, so we're trialling a queuing system. When it’s your turn, you'll have as much time as you need (as long as you aren’t inactive for more than 20 minutes).

Wow Kmart, talk about finding a good way to run a sword through your business. Who instigates an queuing system to access a website? Upgrade your servers to cope with more traffic.