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Reviews

(367)
(21)
(1)
(3)
(18)
  • Product Quality
    4.7 (352)
  • Return Claim MadeYes (26) · No (324)
  • Warranty Claim MadeYes (23) · No (322)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Shipping
    2.5 (4)
  • Customer Service
    4.7 (359)

Reviewer Photos & Videos

  • More

Great service and products

published

Love the range and designs of items. We always come back here and get great service . Mehdi was at the service desk and gave us great service . We always refer them on .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomemaker Springvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Luxury and Perfect furnitures

published

The staffs are really friendly and helpful. The furniture are perfect and the delivery is really fast. The products have really high quality.
Also, the store is easy to find and it is located near to northland.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Mark Spinks

Mark SpinksSouth East Queensland, QLD

  • 3 reviews

Disappointed in Koala

published

Bar Stools rusting
I purchased 4 Bar stools and after 8 months the base started to rust. At 12 months it was significant so sent a warranty report from Koala website and getting a reply it was out of warranty. I said I would take it up with ACCC and they asked I email them with pics and issue which I did. I eventually got the same response. I like the gear that Koala sell but disappointed they don't want to know about a legitimate issue.. We'll see what ACCC think

Tariq

TariqGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Horrible experience - Scammers!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Koala Living
Customer Care K.Koala Living
Tariq
Tariq

It says the customer needs to sign off on it. Seeing as we didn't sign off, what is your response to that?

Tariq
Tariq

and we already emailed you on [email protected] Check your emails please


Matt

MattGreater Melbourne (Inner), VIC

  • 2 reviews

Perfect living

published

Amazing range of high quality and great designed furniture. My whole house is now decked out in Koala Living! Wonderful customer service. I’ll definitely be back for more, thank you :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Love it

published

Great store, great people. Classy, elegant, and brilliant. Very nice environment, and the feel of the shop is European and middle eastern, exactly what I want from a furniture store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Great products.

published

Just bought a bar table set from here and loved it, great range of elegant designs and brilliant sets which compliment each other. Will be back here very very soon.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale koala living.
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review


Foroogh

Foroogh

  • 2 reviews

Perfect place to shop

published

Very satisfied with everything
This is perfect, the lady working there her name. Cheryl has been very helpful and we prefer the Essendon store due to good customer service.
Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon Store
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Annie

AnnieMelbourne, Victoria

  • 13 reviews

Great Service, do what they say and amazing product for price

published

I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Disappointed

published

We were told that the corner sofa we bought was in stock in the warehouse in Altona and that it would be shipped out to us in the 1st week of February 2020. It is now 10 February 2020 and I rang the store they told me that ETA is around last week of February or 1st week of March. She told me it was out of stock. When we purchased it in store on 25 Jan 2020 we were told it was in stock in their warehouse in Altona.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthland Homemaker Centre
See all answers
2 comments
Koala Living
Customer Care K.Koala Living
alex
alex

Review collected in partnership with Koala Living


Kas

Kas

  • 3 reviews

Perfect furniture

published

Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Silva

SilvaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible Customer Service!

published

First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

S B

S B

  • 4 reviews

Terrible

published

Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now

Customer Service
Product Quality
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

We're sorry to hear about your that some of your items were defective. Please email [email protected] if you would like an exchange. We apologise again for any inconvenience we've caused.

Best Wishes,
The Koala Living Team


Saif

SaifGreater Melbourne (Outer), VIC

Great Experience

published

We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)

In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
  • Verified customer

Classy designs, top quality products

published

We found koala living to be a great store, products designs are Outstanding, stores are well presented and staff is helpful. Overall lot of good living room and interior decor products

1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

35% non refundable deposit with 3 month waiting... no way

published

Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Antonio Pajovic

Antonio PajovicGreater Melbourne (Metropolitan), VIC

Literally perfect! Hasan, a sales person, helped us choose, explained us product details, great experience!

published

- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.

Customer Service
Store LocationSpringvale
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Zohaib Ahmad K.

Zohaib Ahmad K.Greater Melbourne (Metropolitan), VIC

Im impressed with the product finishing and quality

published

The colour choices they have is absolutely stunning and unique styles. They have beautiful clocks and decorative items as well. I would highly recommend Koala living. Customer service is great at this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Alice Cheng

Alice ChengGreater Melbourne (Metropolitan), VIC

Immaculate display! Love it

published

Very organised Display of furniture n homewards and very easy to navigate around the store. The deliveries were always handled with great care and very easy to assemble. I love KL products so much that my house is now like a small Koala Living store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading showroom
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


This is perfect, the lady working there her name Sharini she is wonderful and very helpful.

published

It’s perfect furniture
Good product and quality
Very satisfied with everything
This is perfect, the lady working there her name Sharini she is wonderful and very helpful
Continue these good products
No more to add

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


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