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Reviews

(361)
(21)
(1)
(2)
(17)
  • Product Quality
    4.7 (345)
  • Return Claim MadeYes (26) · No (317)
  • Warranty Claim MadeYes (22) · No (316)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Shipping
    2.5 (4)
  • Customer Service
    4.7 (353)

Reviewer Photos & Videos

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Annie

AnnieMelbourne, Victoria

  • 13 reviews

Great Service, do what they say and amazing product for price

published

I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Disappointed

published

We were told that the corner sofa we bought was in stock in the warehouse in Altona and that it would be shipped out to us in the 1st week of February 2020. It is now 10 February 2020 and I rang the store they told me that ETA is around last week of February or 1st week of March. She told me it was out of stock. When we purchased it in store on 25 Jan 2020 we were told it was in stock in their warehouse in Altona.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthland Homemaker Centre
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2 comments
Koala Living
Customer Care K.Koala Living
alex
alex

Review collected in partnership with Koala Living

Kas

Kas

  • 3 reviews

Perfect furniture

published

Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Silva

SilvaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible Customer Service!

published

First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

S B

S B

  • 4 reviews

Terrible

published

Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now

Customer Service
Product Quality
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

We're sorry to hear about your that some of your items were defective. Please email [email protected] if you would like an exchange. We apologise again for any inconvenience we've caused.

Best Wishes,
The Koala Living Team


Saif

SaifGreater Melbourne (Outer), VIC

Great Experience

published

We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)

In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

  • Verified customer

Classy designs, top quality products

published

We found koala living to be a great store, products designs are Outstanding, stores are well presented and staff is helpful. Overall lot of good living room and interior decor products

1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


35% non refundable deposit with 3 month waiting... no way

published

Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Antonio Pajovic

Antonio PajovicGreater Melbourne (Metropolitan), VIC

Literally perfect! Hasan, a sales person, helped us choose, explained us product details, great experience!

published

- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.

Customer Service
Store LocationSpringvale
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Zohaib Ahmad K.

Zohaib Ahmad K.Greater Melbourne (Metropolitan), VIC

Im impressed with the product finishing and quality

published

The colour choices they have is absolutely stunning and unique styles. They have beautiful clocks and decorative items as well. I would highly recommend Koala living. Customer service is great at this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Alice Cheng

Alice ChengGreater Melbourne (Metropolitan), VIC

Immaculate display! Love it

published

Very organised Display of furniture n homewards and very easy to navigate around the store. The deliveries were always handled with great care and very easy to assemble. I love KL products so much that my house is now like a small Koala Living store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading showroom
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


This is perfect, the lady working there her name Sharini she is wonderful and very helpful.

published

It’s perfect furniture
Good product and quality
Very satisfied with everything
This is perfect, the lady working there her name Sharini she is wonderful and very helpful
Continue these good products
No more to add

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


A positive experience for both my wife and myself .

published

The customer service guy was very professional and explained all the process and timeline . He consulted with his manager or upline supervisor and gained the relevant figures to satisfy both parties .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationspringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Ophelia ahern

Ophelia ahernGreater Melbourne (Outer), VIC

Love it

published

Love everything in the store. Beautiful furniture. Friendly staff especially Hassan was very helpful. The item that I purchased has been ordered. Can’t wait till I get it. Definitely go back.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale homemaker centre
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Awesome

published

Great customer service, great products! Excellent prices, definitely would shop there again and will recommend this store to all my friends. It’s a pity they are not in Adelaide they will do extremely well there

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

The reviewer stated that an incentive was offered for this review

Prakiroy

PrakiroyGreater Melbourne (Outer), VIC

  • 3 reviews

Awesome deals which cannot be missed

published

Looked for marble dining set and found finally at Koala for a great 50%sale. Just the waiting periods are 3 months though.
Location of the store had a great parking space. Showrooms are better than online store as they wont show much of the variety online.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribynong
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Rita Sharrock

Rita Sharrock

  • 3 reviews

Excited to get my new chairs and barstools

published

Great store with easy manouvrability. Beautiful range of furniture, just divine. The chairs I have ordered look solid but I am a little concerned that the legs are pine. I did not know this until after we had purchased them. I wasn't expecting that I would have to wait until May 2020 to receive my furniture so a bit dissapointed with that. I have been assured that I do not have to assemble the furniture. I would not be happy to have to assemble furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker Centre
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living


Carla Ramos

Carla RamosGreater Melbourne (Metropolitan), VIC

Fantastic service very patient and attentive

published

Excellent service the girls were very busy and short staffed but they stayed calm and polite even with more difficult customers. They provide accurate efficient information and were helpful in every way. The product is most satisfactory well made and good quality I would highly recommend the experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

The reviewer stated that an incentive was offered for this review


Jane P.

Jane P.Greater Melbourne (Metropolitan), VIC

Amazing!!

published

friendly staff, received best customer service by Hassan. Helped us a lot through our order, we will always be back to this store as koala living always has the best items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Fantastic experience

published

Just love coming to Essendon Koala Living for a great shopping experience- have bought a collection of products and the helpful staff make shopping a pleasure thank you girls (D&C)

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
2 comments
Koala Living
Customer Care K.Koala Living
Wendy McCormick
Wendy McCormick

And I will always look forward to my visit to your store

The reviewer stated that an incentive was offered for this review


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