Great service
Perfect service from store manager Hulya. She was kind and helpful. We would definitely recommend her to our family and friends. Easy to approach her . This store is very nice and clean .
1 comment
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TariqGreater Melbourne (Metropolitan), VIC
- 2 reviews
Horrible experience - Scammers!
Me and my wife purchased a dinning table 10 min ago from your store in Essendon DFO store. We purchased a new maza dining table floor stock. This table was on clearance. After purchasing the table I realised there’s many scratches on the table which the staff never mentioned and was hidden under a lamp, nor was there a sign to state damaged item. I have politely asked for a refund how ever, they immediately said no refund. They said no refund before even providing us the invoice so they can have time to edit it. This is poor customer service an...Read more
d they also mentioned they do no delivery after we have purchased this item. We are very disgusted by this poor customer service. Your policy states we are not eligbale for a refund if we have signed the inspection document. They also stated immediately on the invoice under order comments that we have inspected the item and accepted the condition just so we are not eligible for the refund. They did not even offer us to sign it beside where the documents ask us to sign. We expressed our frustration as we also purchased a mirror from your store and also added a clock cos were impressed. Because of this service we do not want to shop at your store only because of the poor service and attitude we received from Houlia. All she wanted is her commission. It is extremely disappointing also as we purchased a mirror from the Northland store a few weeks ago and before we paid for it, the lady asked us if we were 100% happy with the item and that it would be ready to collect brand new from their factory in Altona.3 comments
Customer Care K.Koala Living
Hi Tariq,
The signage for our Clearance items are clearly marked as ex-floor stock that is to be inspected by the customer prior to purchase. The terms of purchase as is standard practice with Austral... Read more
It says the customer needs to sign off on it. Seeing as we didn't sign off, what is your response to that?
and we already emailed you on [email protected]. Check your emails please
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Foroogh
- 2 reviews
Perfect place to shop
Very satisfied with everything
This is perfect, the lady working there her name. Cheryl has been very helpful and we prefer the Essendon store due to good customer service.
Thank you.
1 comment
Customer Care K.Koala Living
Hi Foroogh,
We're so glad to hear that you liked our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms VIC, Essendon DFO compares to other Furniture Shops
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Kas
- 3 reviews
Perfect furniture
Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you
1 comment
Customer Care K.Koala Living
Hi Kas,
We're so glad to hear that! We strive to offer a wide collection of unique products and our friendly staff members love to help our customers so your feedback means a lot to us. We're sure th... Read more
at your hall table will look beautiful in your home and we look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
SilvaGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Showrooms VIC, Essendon DFO
- Verified customer
Terrible Customer Service!
First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!
1 comment
Customer Care K.Koala Living
Hi Silva,
We're sorry to hear that you were disappointed with your products. We can assure you that the products in our showrooms are the same products that are provided to our customers. Our custome... Read more
rs are always informed of the estimated time of arrival of our products, however as is an estimated date sometimes there are delays. We sincerely apologise that some of your products were damaged, please email [email protected] regarding this issue.Similar opinion? Write a review on ieatwords.com.au!
- Showrooms VIC, Essendon DFO
- Verified customer
This is perfect, the lady working there her name Sharini she is wonderful and very helpful.
It’s perfect furniture
Good product and quality
Very satisfied with everything
This is perfect, the lady working there her name Sharini she is wonderful and very helpful
Continue these good products
No more to add
1 comment
Customer Care K.Koala Living
Hi Rebecca,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide variety of high quality items and our friendly staff members just love to help our customers s... Read more
o your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
Carla RamosGreater Melbourne (Metropolitan), VIC
- Showrooms VIC, Essendon DFO
- Verified customer
Fantastic service very patient and attentive
Excellent service the girls were very busy and short staffed but they stayed calm and polite even with more difficult customers. They provide accurate efficient information and were helpful in every way. The product is most satisfactory well made and good quality I would highly recommend the experience.
1 comment
Customer Care K.Koala Living
Hi Carla,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide variety of high quality items and our friendly staff members just love to help our customers so ... Read more
your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
The reviewer stated that an incentive was offered for this review
Fantastic experience
Just love coming to Essendon Koala Living for a great shopping experience- have bought a collection of products and the helpful staff make shopping a pleasure thank you girls (D&C)
2 comments
Customer Care K.Koala Living
Hi Wendy,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of attractive products and our friendly staff members just love to help our customers so y... Read more
our feedback means a lot to us. We look forward to seeing you in store again soon!And I will always look forward to my visit to your store
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The reviewer stated that an incentive was offered for this review
My new go to home store
Love the Art Deco themed products and high end look, don’t be mislead by the name,it’s not all koalas and trees.
Staff are friendly in particular,Cherini and Julia.Nice relaxing atmosphere to
1 comment
Customer Care K.Koala Living
Hi Meredith,
We're so glad to hear that you liked our store! We strive to offer a wide range of luxurious art deco products and our friendly staff members just love to help our customers so your feed... Read more
back means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Koala Living Showrooms VIC, Essendon DFO compares to other Furniture Shops
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hally d.South Australia
Furniture is amazing
Really satisfied with koala furniture product as the quality are on point and design is amazing. Not to mention, the customer service is goid too. Thanks to Hulya and Cheryl with their amazing services
1 comment
Customer Care K.Koala Living
Hi Hally,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of high quality furniture and our friendly staff members just love to help our customers s... Read more
o your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Lovely furniture
Great staff very helpful and professional. Good quality for a reasonable price. Really happy with the product quality and all the accessories are so pretty. Can't wait for another big sales
1 comment
Customer Care K.Koala Living
Hi Nadilidi,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of high quality furniture at attractive prices and our friendly staff members just love... Read more
to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Ambrose sofa is amazing
I love the Ambrose sofa recliner so much. Purchase 2 and the quality is good. Visited essendon DFO showroom display is so beautiful. The staff is so friendly especially Cheryl and her team
1 comment
Customer Care K.Koala Living
Hi Dalal,
We're so glad to hear that you love our Ambrose Sofa! We strive to offer a wide range of high quality furniture and our friendly staff members just love to help our customers so your feedba... Read more
ck means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
- Showrooms VIC, Essendon DFO
- Verified customer
Beautiful furniture and trays
I have been searching for a beautiful glass dome and tray set for a while now and just happened to stumble across the Carona Round Tray whilst visiting my favourite Koala living store at Essedon DFO. This set is so beautiful,as is all their furniture which is of high quality and so unique in design. All the staff at the Essedon DFO store are very friendly and courteous and provide great service each time. I have purchased numerous furniture pieces from this store and will continue to do so. It is such a delight to shop here! I wouldn’t shop anywhere else!
1 comment
Customer Care K.Koala Living
Hi Katerine,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of beautiful high quality products and our friendly staff members just love to help our... Read more
customers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Awesome furniture
When to Preston store today and purchase the dining chairs that I have been eyeing. Cheryl helped me a lot and very patient with me answering all my questions. Very sweet girl. Love the furniture a lot and can't wait for the furniture to arrive.
1 comment
Customer Care K.Koala Living
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of attractive products and our friendly staff members just love to help our customers so your feedbac... Read more
k means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The Renee lamp is so lovely
Have survey all store in DFO, really love koala living product especially the lamps and ended up buying it. All customer service sale person are friendly and very attentive and polite.
1 comment
Customer Care K.Koala Living
Hi Marilyn,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers so you... Read more
r feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms VIC, Essendon DFO compares to other Furniture Shops
Know better, choose better.
I love the bedroom set
Cheryl’s customer service was exceptional. She made our whole experience enjoyable from the start to the end. This was our first purchase from koala living and it won’t be our last.
1 comment
Customer Care K.Koala Living
Hi Daniel,
We're so glad to hear that you had a good experience in our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Everything is beautiful and stunning!!!
This is my second time purchase here and the customer service is good. I bought most of my furniture for my home here and i love everything! It has a different style!
1 comment
Customer Care K.Koala Living
Hi Aina,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers so your f... Read more
eedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
JUDY N.Greater Melbourne (Outer), VIC
Very nice sofa and good customer service
We bought our sofa here and we really really like it! Cheryl was patient and helped us all the way and answered every question we asked, we are really thankful! Good quality, nice price and good customer service, will definitely come again if we need something else.
1 comment
Customer Care K.Koala Living
Hi Judy,
We're so glad to hear that you like your Fortitude Sofa! We take pride in looking after our customers and we strive to offer a wide range of high quality products so your feedback means a lo... Read more
t to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Ron S.Greater Melbourne (Metropolitan), VIC
Amazing price for a solid stylish table.
Amazing price for a solid stylish table! It's always great to get something non-Ikea that's affordable. Huyla was very friendly and approachable. She made the decision very easy. Give her a raise.
1 comment
Customer Care K.Koala Living
Hi Ron,
We're so glad to hear that you had a good experience shopping with us! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers so you... Read more
r feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
AnnaGreater Melbourne (Inner), VIC
Great products for the home
Got a beautiful vintage print framed for a great price during their Boxing Day sale. Came back and found a long ottoman for the study room also. Quality products at a great price!
1 comment
Customer Care K.Koala Living
Hi Anna,
We're so glad to hear that! We strive to offer a wide range of high quality attractive items at affordable prices so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Sorry, there are no questions about Koala Living Showrooms VIC, Essendon DFO but you can read 2 questions about Koala Living.
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Customer Care K.Koala Living
We're so glad to hear that you liked our store! Our friendly staff members just love to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!
Best Wishes,
The Koala Living Team