??!

Reviews

4.8

67 reviews
5
(63)
4
(0)
3
(0)
2
(0)
1
(4)
  • Product Quality
    4.7 (58)
  • Return Claim MadeYes (5) · No (58)
  • Warranty Claim MadeYes (4) · No (59)
  • Product Appearance As advertised (96%) · Not as advertised (4%)
  • Shipping
    2.0 (2)
  • Customer Service
    4.9 (57)
Previous
Next

Great service

published

Perfect service from store manager Hulya. She was kind and helpful. We would definitely recommend her to our family and friends. Easy to approach her . This store is very nice and clean .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

We're so glad to hear that you liked our store! Our friendly staff members just love to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!

Best Wishes,
The Koala Living Team

The reviewer stated that an incentive was offered for this review

Tariq

TariqGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Horrible experience - Scammers!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Koala Living
Customer Care K.Koala Living
Tariq
Tariq

It says the customer needs to sign off on it. Seeing as we didn't sign off, what is your response to that?

Tariq
Tariq

and we already emailed you on [email protected].com. Check your emails please

Foroogh

Foroogh

  • 2 reviews

Perfect place to shop

published

Very satisfied with everything
This is perfect, the lady working there her name. Cheryl has been very helpful and we prefer the Essendon store due to good customer service.
Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon Store
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Furniture Shops

Find out how Koala Living Showrooms VIC, Essendon DFO compares to other Furniture Shops

Know better, choose better.

Compare all
Kas

Kas

  • 3 reviews

Perfect furniture

published

Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Silva

SilvaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Terrible Customer Service!

published

First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

This is perfect, the lady working there her name Sharini she is wonderful and very helpful.

published

It’s perfect furniture
Good product and quality
Very satisfied with everything
This is perfect, the lady working there her name Sharini she is wonderful and very helpful
Continue these good products
No more to add

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Carla Ramos

Carla RamosGreater Melbourne (Metropolitan), VIC

Fantastic service very patient and attentive

published

Excellent service the girls were very busy and short staffed but they stayed calm and polite even with more difficult customers. They provide accurate efficient information and were helpful in every way. The product is most satisfactory well made and good quality I would highly recommend the experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

The reviewer stated that an incentive was offered for this review

Fantastic experience

published

Just love coming to Essendon Koala Living for a great shopping experience- have bought a collection of products and the helpful staff make shopping a pleasure thank you girls (D&C)

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
2 comments
Koala Living
Customer Care K.Koala Living
Wendy McCormick
Wendy McCormick

And I will always look forward to my visit to your store

The reviewer stated that an incentive was offered for this review

My new go to home store

published

Love the Art Deco themed products and high end look, don’t be mislead by the name,it’s not all koalas and trees.
Staff are friendly in particular,Cherini and Julia.Nice relaxing atmosphere to

1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Koala Living Showrooms VIC, Essendon DFO compares to other Furniture Shops

Know better, choose better.

Compare all
hally d.

hally d.South Australia

Furniture is amazing

published

Really satisfied with koala furniture product as the quality are on point and design is amazing. Not to mention, the customer service is goid too. Thanks to Hulya and Cheryl with their amazing services

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Lovely furniture

published

Great staff very helpful and professional. Good quality for a reasonable price. Really happy with the product quality and all the accessories are so pretty. Can't wait for another big sales

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Ambrose sofa is amazing

published

I love the Ambrose sofa recliner so much. Purchase 2 and the quality is good. Visited essendon DFO showroom display is so beautiful. The staff is so friendly especially Cheryl and her team

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Beautiful furniture and trays

published

I have been searching for a beautiful glass dome and tray set for a while now and just happened to stumble across the Carona Round Tray whilst visiting my favourite Koala living store at Essedon DFO. This set is so beautiful,as is all their furniture which is of high quality and so unique in design. All the staff at the Essedon DFO store are very friendly and courteous and provide great service each time. I have purchased numerous furniture pieces from this store and will continue to do so. It is such a delight to shop here! I wouldn’t shop anywhere else!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssedon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Awesome furniture

published

When to Preston store today and purchase the dining chairs that I have been eyeing. Cheryl helped me a lot and very patient with me answering all my questions. Very sweet girl. Love the furniture a lot and can't wait for the furniture to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The Renee lamp is so lovely

published

Have survey all store in DFO, really love koala living product especially the lamps and ended up buying it. All customer service sale person are friendly and very attentive and polite.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Furniture Shops

Find out how Koala Living Showrooms VIC, Essendon DFO compares to other Furniture Shops

Know better, choose better.

Compare all

I love the bedroom set

published

Cheryl’s customer service was exceptional. She made our whole experience enjoyable from the start to the end. This was our first purchase from koala living and it won’t be our last.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Everything is beautiful and stunning!!!

published

This is my second time purchase here and the customer service is good. I bought most of my furniture for my home here and i love everything! It has a different style!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon dfo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
JUDY N.

JUDY N.Greater Melbourne (Outer), VIC

Very nice sofa and good customer service

published

We bought our sofa here and we really really like it! Cheryl was patient and helped us all the way and answered every question we asked, we are really thankful! Good quality, nice price and good customer service, will definitely come again if we need something else.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Ron S.

Ron S.Greater Melbourne (Metropolitan), VIC

Amazing price for a solid stylish table.

published

Amazing price for a solid stylish table! It's always great to get something non-Ikea that's affordable. Huyla was very friendly and approachable. She made the decision very easy. Give her a raise.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Anna

AnnaGreater Melbourne (Inner), VIC

Great products for the home

published

Got a beautiful vintage print framed for a great price during their Boxing Day sale. Came back and found a long ottoman for the study room also. Quality products at a great price!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Page 1 of 4
See all Koala Living reviews

Questions & Answers

Sorry, there are no questions about Koala Living Showrooms VIC, Essendon DFO but you can read 2 questions about Koala Living.

Get an answer from our members and Koala Living representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.