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Reviews

3.5

13 reviews
5
(6)
4
(3)
3
(0)
2
(0)
1
(4)
  • Product Quality
    3.3 (9)
  • Return Claim MadeYes (2) · No (11)
  • Warranty Claim MadeYes (1) · No (12)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    3.6 (12)
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Missing a couch

published

Ordered on the boxing day crush and understood when the sales person advised us that due to "special" order we would not see the couch until March, we've since been told end of June, April, end of April and now beginning of May. Customers service are lovely but are confused and lacking in communication from their manufacturers and it appears that each store has different agendas with delivery dates. BUYER BEWARE!!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
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1 comment
Koala Living
Customer Care K.Koala Living
Zohaib Ahmad K.

Zohaib Ahmad K.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Im impressed with the product finishing and quality

published

The colour choices they have is absolutely stunning and unique styles. They have beautiful clocks and decorative items as well. I would highly recommend Koala living. Customer service is great at this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong
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1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Prakiroy

PrakiroyGreater Melbourne (Outer), VIC

  • 3 reviews

Awesome deals which cannot be missed

published

Looked for marble dining set and found finally at Koala for a great 50%sale. Just the waiting periods are 3 months though.
Location of the store had a great parking space. Showrooms are better than online store as they wont show much of the variety online.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribynong
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1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

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Avnish

AvnishGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst return policy I have seen in Australia

published
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Linda P.

Linda P.Greater Melbourne (Metropolitan), VIC

Great customer service and great Company!

published

bought a bed the second I walked in the store! Was absolute sold on the price for something so unique and provincial! ELENA was such good help and gave us a good price on both mattress and bedhead!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMaribyrnong
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1 comment
Koala Living
Customer Care K.Koala Living

Terrible delivery service !

published

Have paid AUD 150 for premium delivery. When asked to carry one mirror to the first floor, charged another AuD 15 for that one piece mirror. They said they charge per item to carry upstairs on top of the AUD 150. As understood they not bringing the unpacked box with them, but they intentionally left the rubbish on the floor for me. Terrible horrible experience with the delivery service. Called the showroom 3times to clarify the extra charges on the delivery service and one of the item was faulty, but no one picked up.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKoala Living Maribyrnong
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1 comment
Koala Living
Customer Care K.Koala Living

Best furniture shop!

published

The best quality and unique design for furnitures. Always our go to for furnitures for our home! Most of our furnitures are from koala living. Thanks to Maribyrnong Highpoint team

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Koala Living
Customer Care K.Koala Living
Troga

TrogaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Highpoint Koala Living

published

Sales assistant was very knowledgable and made making our decision easy. We are very happy with our purchases and the prices were very reasonable for the quality we received. Very satisfied customer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Faulty Roman Clocks and a Nightmare refund process

published

Ordered a Roman Clock 9 months ago, It was delivered 4 months later turned out to be faulty making creaking noises. Returned it in-store and waited another 2 months to get another faulty piece. Returned and requested for the refund. Been moving back and forth to get the full amount refunded. The manager was equally horrible in Maribyrnong store unwilling to help in any possible way. Others working in the store were nice and friendly.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMariybrnong
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Furniture Shops

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Micky

MickyGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Excellent Customer Service

published

I recently bought a Dining table from Koala & Tree Maribyrnong and impressed with Hanna and Emma for their customer service skills. They allowed us to move almost every dining chair in the store to make sure we get what worked in our space. They helped patiently and this was done over days repeatedly. Will definitely go back as we move forward towards doing up our home.

Thank you both for all your help.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong, VICTORIA
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1 comment
Koala Living
Customer Care K.Koala Living
Aastha J.

Aastha J.Greater Melbourne (Metropolitan), VIC

Great customer service and beautiful designs

published

We loved Koala Living’s furniture for design... their customer service has been great from day one... Hanan at the Maribyrnong store was so patient with all our choices and changes that we made as we placed the order many months before we needed it... overall a happy with our furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
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1 comment
Koala Living
Customer Care K.Koala Living
AMJ

AMJMelbourne

Amazing designs

published

We bought most of our new house furniture from Koala living Maribyrnong... they have amazing design and amazing customer service... Hanan the store manager was super accommodating and lovely to deal... she always went the extra mile for us wherever she could...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Koala Living
Customer Care K.Koala Living
Himz

HimzMelbourne

  • 3 reviews

Amazing Customer Service and Modern Boutique Stuff

published

Hanan, from Maribyrnong store was amazing in customer service. Thorough Interior stylist helped us deco our entire home.. Lovely products overall, quality of the goods not over the top though!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong
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1 comment
Koala Living
Customer Care K.Koala Living

We're so glad to hear that! We strive to offer a wide range of unique products and to look after our customers so your feedback means a lot to us.

Best Wishes,
The Koala Living Team

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