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Reviews

4.8

67 reviews
5
(59)
4
(7)
3
(0)
2
(0)
1
(1)
  • Product Quality
    4.9 (55)
  • Return Claim MadeYes (4) · No (56)
  • Warranty Claim MadeYes (4) · No (53)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Shipping
    5.0 (1)
  • Customer Service
    4.8 (56)
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Reviewer Photos & Videos

gunjan l.

gunjan l.Victoria

Great store.

published

Fabulous service & lovely collection.Chandra helps in choosing fabulous stuff with patience.really a 5star store with fabulous customer service.Easy to assemble products and very divine store with product quality up to standards.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland
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1 comment
Koala Living
Customer Care K.Koala Living
Litza A.

Litza A.Greater Melbourne (Metropolitan), VIC

Koala living

published

It is easy to assemble all furniture and the staff are always so friendly and helpful.Amazing products! Always my go to furniture store and product quality is always great. I always find exactly what i want as the store is my style.i am always satisfied with my products from here. Would definitely recommend :)



Customer Service
Product Quality
Return Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review



Fantastic service from Jenny

published

We wanted to purchase a beautiful chaise at 50% discount, but were unsure if it can fit through the stairs to the living room upstairs. Jenny's offered to assumed the risk by agreeing to bear the cost of returning the product should fitment be an problem. We took up her offer and we now have a beautiful chaise in our living room, thanks to Jenny's fantastic customer service which put our concern at ease.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationNorthlands, VIC
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Furniture Shops

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Surbhi

SurbhiGreater Melbourne (Outer), VIC

Beautiful furniture

published

My house gets so many compliments with the furniture i bought from Koala. Absolutely love. Vey happy with the purchase. The store staff is amazing at helping you choose the right furniture and accent items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

coffee table

published

Amazing product bought coffee table . jenny was amazing. Easy to install . I highly recommend everyone to visit the store for great experience. Thanks team Koala and living at preston highly recommend

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Gagandeep

GagandeepGreater Melbourne (Outer), VIC

Fabulous sofa

published

I bought a 3 seater sofa from preston store and that sofa is fabulous and its very comfortable and durable. I like it. Thanks koala and living for such a awesome product.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Love your work

published

Great service love your work Chandra please call me when the gold table comes in need those ASAP great customer service keep it up thank you very very much goodbye

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

We're so glad to hear that you liked our store! Our friendly staff members just love to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!

Best Wishes,
The Koala Living Team

The reviewer stated that an incentive was offered for this review

Koala stores

published

Very friendly staff at both DFO Essendon and Northland Stores. Staff were lovely and helped us with any enquire we had. They were very patients and showed a good understanding of interior design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthland and dfo
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Amazing quality furniture

published

This store is really nice and have Amazing quality furniture, Fabulous decoration pieces. very Friendly staff, providing good professional guidance suiting your needs. I am Sure going to visit them again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Great Service

published

Whilst on holiday in Melbourne from Perth we decided to purchase a table. Preston store staff Chandra and Jenny were proactive in obtaining a very competitive freight rate for delivery to Perth, which we were pleased to proceed with.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living
Rizwan M

Rizwan MGreater Melbourne (Outer), VIC

  • 2 reviews

Preston Koala Store

published

Fantastic products, great customer services. Hope we had bit more money to spend here. Exquisite collection of furniture.great variety of products. Enjoyed my visit at koala living looking forward to come again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living
Manisha

ManishaGreater Melbourne (Metropolitan), VIC

Great product

published

Brilliant service. Cant wait to get my products to display at my place. Wonderful range of products.
Thanks for the great service. Will come back again. Thanks a lot . Regards

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Karun

KarunGreater Melbourne (Metropolitan), VIC

Fantastic service.. great products

published

Very satisfied, great products.. suits my home needs. Value for money. Great deals all around the year. Can not wait to get all my stuff to display at my place.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Excellent service and beautiful products

published

Excellent service even at closing time at Preston store. Thank you for your assistance. Decor items are lovely..... I might just go broke if I stay too long and buy everything I love.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
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1 comment
Koala Living
Customer Care K.Koala Living
Shanila H.

Shanila H.Greater Melbourne (Inner), VIC

Excellent customer service

published

Preston store customer team is excellent.they are so good and helpful. Thanks for helping me. I bought a frame from them .such a great environment and very nice collection. Please visit this store

Customer Service
Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how Koala Living Showrooms VIC, Northland Homemaker Centre compares to other Furniture Shops

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Briony jade

Briony jadeGreater Melbourne (Outer), VIC

Amazing products, great customer service

published

We had perfect customer service, and good discounted prices. The items were great, we will definitely be back again to get more! Thank you koala living! Very happy with our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Kim

KimGreater Melbourne (Metropolitan), VIC

Top quality products

published

Products are great in term of quality and value. I bought many decorative items from Koala Living and they fit very well in my house. Customer service is also friendly and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Hi Kim,
Thank you for taking the time to leave a review of your purchase from our store and customer service experience, we hope to see you again soon!
Best wishes,
The Koala Living Team

The reviewer stated that an incentive was offered for this review

Leila M.

Leila M.Greater Melbourne (Inner), VIC

I have bought many products in Preston. The furniture is unique and stylish! Great customer service

published

Great quality, stylish, unique. I have referred many people to this store. People always compliment style and furnishing. Very satisfied with the range of products available and great parking at the Preston store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

A wonderful experience!

published

We have been trying to find a recliner lounge for a LOOOONG time! Unexpectedly we found it here at Koala Living! Chandra helped us navigate what we were looking for in an informative and knowledgeable manner. Come here and you’ll be surprised!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland Homemaker Centre
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Darelle

DarelleGreater Melbourne (Metropolitan), VIC

Preston store

published

Amazing service. Thank you Sofia for helping me with my 13 pieces of crystal purchases. She also helped me with a stainless steel ice bucket, tray and a dog. I cant wait to display them in my new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
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