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Reviews

4.7

129 reviews
5
(111)
4
(10)
3
(1)
2
(1)
1
(6)
  • Product Quality
    4.7 (114)
  • Return Claim MadeYes (4) · No (111)
  • Warranty Claim MadeYes (6) · No (109)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.7 (117)
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Complements everything in the house!

published

They had a huge range of products that were suitable for my budget and design. I found that it was easy to look for items that matched my colour palette.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

Great products

published

The store is very well organised and customer service is excellent, beautiful collection, especially at sale time excellent to buy. Would highly recommend especially with the quality you get from here.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Sumita S.

Sumita S.Greater Melbourne (Outer), VIC

Awesome customer service !!

published

The variety in the store was awesome, staff was very friendly and guided us through out our visit. Unique quality n designs. Just like ‘ love at first sight’ .highly recommended

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living
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Great service and products

published

Love the range and designs of items. We always come back here and get great service . Mehdi was at the service desk and gave us great service . We always refer them on .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHomemaker Springvale
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1 comment
Koala Living
Customer Care K.Koala Living
Mark Spinks

Mark SpinksSouth East Queensland, QLD

  • 3 reviews

Disappointed in Koala

published

Bar Stools rusting
I purchased 4 Bar stools and after 8 months the base started to rust. At 12 months it was significant so sent a warranty report from Koala website and getting a reply it was out of warranty. I said I would take it up with ACCC and they asked I email them with pics and issue which I did. I eventually got the same response. I like the gear that Koala sell but disappointed they don't want to know about a legitimate issue.. We'll see what ACCC think.

After writing reviews Koala Living contacted me and offered a full store credit of which was much appreciated. Its a shame it took this to get some action but to their credit they did more than expected to make a customer happy.

1 comment
Koala Living
Customer Care K.Koala Living

Love it

published

Great store, great people. Classy, elegant, and brilliant. Very nice environment, and the feel of the shop is European and middle eastern, exactly what I want from a furniture store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great products.

published

Just bought a bar table set from here and loved it, great range of elegant designs and brilliant sets which compliment each other. Will be back here very very soon.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale koala living.
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Annie

AnnieMelbourne, Victoria

  • 13 reviews

Great Service, do what they say and amazing product for price

published

I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker
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1 comment
Koala Living
Customer Care K.Koala Living
S B

S B

  • 4 reviews

Terrible

published

Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now

Customer Service
Product Quality
Warranty Claim MadeNo
1 comment
Koala Living
Customer Care K.Koala Living

We're sorry to hear about your that some of your items were defective. Please email [email protected] if you would like an exchange. We apologise again for any inconvenience we've caused.

Best Wishes,
The Koala Living Team

Furniture Shops

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Saif

SaifGreater Melbourne (Outer), VIC

  • 4 reviews

Great Experience

published

We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)

In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

35% non refundable deposit with 3 month waiting... no way

published

Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Antonio Pajovic

Antonio PajovicGreater Melbourne (Metropolitan), VIC

Literally perfect! Hasan, a sales person, helped us choose, explained us product details, great experience!

published

- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.

Customer Service
Store LocationSpringvale
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

A positive experience for both my wife and myself .

published

The customer service guy was very professional and explained all the process and timeline . He consulted with his manager or upline supervisor and gained the relevant figures to satisfy both parties .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationspringvale
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1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Ophelia ahern

Ophelia ahernGreater Melbourne (Outer), VIC

Love it

published

Love everything in the store. Beautiful furniture. Friendly staff especially Hassan was very helpful. The item that I purchased has been ordered. Can’t wait till I get it. Definitely go back.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale homemaker centre
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1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Rita Sharrock

Rita Sharrock

  • 3 reviews

Excited to get my new chairs and barstools

published

Great store with easy manouvrability. Beautiful range of furniture, just divine. The chairs I have ordered look solid but I am a little concerned that the legs are pine. I did not know this until after we had purchased them. I wasn't expecting that I would have to wait until May 2020 to receive my furniture so a bit dissapointed with that. I have been assured that I do not have to assemble the furniture. I would not be happy to have to assemble furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker Centre
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Review collected in partnership with Koala Living

Furniture Shops

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Jane P.

Jane P.Greater Melbourne (Metropolitan), VIC

Amazing!!

published

friendly staff, received best customer service by Hassan. Helped us a lot through our order, we will always be back to this store as koala living always has the best items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Perfect

published

Amazing shop, we buy a lot of furniture from this shop. Fabulous designs and very interesting pieces from around the world, you can find something for very different people and tastes! Service is also great, the staff is very attentive and always trying to help. Delivery and assembling is always very fast and convenient!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Great customer service and beautiful products!

published

Very Beautiful stylish products at great prices. Great sales offers too! We purchased quite a few pieces during Boxing Day sales. We were very happy with the customer service also!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Good customer service

published

We are happy with the store good quality and Customer service. The correspondence from store to me during the waiting time to pick up the thing is very good as well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

Best service

published

It is a good place to find rare items with reasonable prices but on boxing day sale :)
The quality of items is premium and satisfactory but the downside is the delivery due date which is so fraustrating.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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