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Complements everything in the house!
They had a huge range of products that were suitable for my budget and design. I found that it was easy to look for items that matched my colour palette.
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Similar opinion? Write a review on ieatwords.com.au!
Great products
The store is very well organised and customer service is excellent, beautiful collection, especially at sale time excellent to buy. Would highly recommend especially with the quality you get from here.
1 comment
Customer Care K.Koala Living
Hi Ritu,
We're so glad to hear that you liked our store! We put a lot of effort into visual merchandising and our friendly staff members just love to help our customers so your feedback means a lot t... Read more
o us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Sumita S.Greater Melbourne (Outer), VIC
Awesome customer service !!
The variety in the store was awesome, staff was very friendly and guided us through out our visit. Unique quality n designs. Just like ‘ love at first sight’ .highly recommended
1 comment
Customer Care K.Koala Living
Hi Sumita,
We're so glad to hear that you liked our store! We strive to offer a wide variety of unique designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms VIC, Springvale Homemaker Centre compares to other Furniture Shops
Know better, choose better.
Great service and products
Love the range and designs of items. We always come back here and get great service . Mehdi was at the service desk and gave us great service . We always refer them on .
1 comment
Customer Care K.Koala Living
Hi Ishaan,
We're so glad to hear that you had a good experience in our stores! We strive to offer a wide variety of designs and to look after our customers so your feedback means a lot to us. We look forward to seeing you in store again soon! ... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Mark SpinksSouth East Queensland, QLD
- 3 reviews
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Disappointed in Koala
Bar Stools rusting
I purchased 4 Bar stools and after 8 months the base started to rust. At 12 months it was significant so sent a warranty report from Koala website and getting a reply it was out of warranty. I said I would take it up with ACCC and they asked I email them with pics and issue which I did. I eventually got the same response. I like the gear that Koala sell but disappointed they don't want to know about a legitimate issue.. We'll see what ACCC think.
After writing reviews Koala Living contacted me and offered a full store credit of which was much appreciated. Its a shame it took this to get some action but to their credit they did more than expected to make a customer happy.
1 comment
Customer Care K.Koala Living
Hi Mark,
We're glad to hear that your issue has now been resolved and we apologise for any inconvenience we may've caused. We value our customers and we're constantly working to improve our customer... Read more
service, so we appreciate the time you've taken to amend your review. We'll keep your feedback in mind for the future.Similar opinion? Write a review on ieatwords.com.au!
Love it
Great store, great people. Classy, elegant, and brilliant. Very nice environment, and the feel of the shop is European and middle eastern, exactly what I want from a furniture store.
1 comment
Customer Care K.Koala Living
Hi Deeksha,
We're so glad to hear that you liked our store! We strive to offer a wide variety of attractive products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great products.
Just bought a bar table set from here and loved it, great range of elegant designs and brilliant sets which compliment each other. Will be back here very very soon.
1 comment
Customer Care K.Koala Living
Hi Aryaan,
We're so glad to hear that you liked our store! We strive to offer a wide variety of elegant designs and our friendly staff members just love to help our customers so your feedback means a... Read more
lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AnnieMelbourne, Victoria
- 13 reviews
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Great Service, do what they say and amazing product for price
I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.
1 comment
Customer Care K.Koala Living
Hi Annie,
We're so glad to hear that you liked our store! We strive to offer a wide variety of products at affordable prices and our friendly staff members just love to help our customers so your fe... Read more
edback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
S B
- 4 reviews
Terrible
Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now
1 comment
Customer Care K.Koala Living
We're sorry to hear about your that some of your items were defective. Please email [email protected] if you would like an exchange. We apologise again for any inconvenience we've caused.
Best Wishes,
The Koala Living Team
Similar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms VIC, Springvale Homemaker Centre compares to other Furniture Shops
Know better, choose better.
SaifGreater Melbourne (Outer), VIC
- 4 reviews
Great Experience
We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)
In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.
1 comment
Customer Care K.Koala Living
Hi Saif,
We're so glad to hear that you're happy with your dining table! We apologise for any inconvenience that was caused as our friendly staff members love to help our customers so your feedback means a lot to us. ... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
35% non refundable deposit with 3 month waiting... no way
Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go
1 comment
Customer Care K.Koala Living
Hi Gagandeep,
We are sorry that you were not satisfied with our terms of payment for products. Our customers are usually satisfied with this payment term as they have made a definite decision on the ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
Antonio PajovicGreater Melbourne (Metropolitan), VIC
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Literally perfect! Hasan, a sales person, helped us choose, explained us product details, great experience!
- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.
1 comment
Customer Care K.Koala Living
Hi Antonio,
We're so glad to hear that you had a good experience in our store! We strive to offer a variety of high quality products and we put a lot of effort into visual merchandising so your feedb... Read more
ack means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
A positive experience for both my wife and myself .
The customer service guy was very professional and explained all the process and timeline . He consulted with his manager or upline supervisor and gained the relevant figures to satisfy both parties .
1 comment
Customer Care K.Koala Living
Hi Reg,
We're so glad to hear that you had a good experience in our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
Ophelia ahernGreater Melbourne (Outer), VIC
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Love it
Love everything in the store. Beautiful furniture. Friendly staff especially Hassan was very helpful. The item that I purchased has been ordered. Can’t wait till I get it. Definitely go back.
1 comment
Customer Care K.Koala Living
Hi Ophelia,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide variety of beautiful items and our friendly staff members just love to help our customers so y... Read more
our feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
Rita Sharrock
- 3 reviews
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Excited to get my new chairs and barstools
Great store with easy manouvrability. Beautiful range of furniture, just divine. The chairs I have ordered look solid but I am a little concerned that the legs are pine. I did not know this until after we had purchased them. I wasn't expecting that I would have to wait until May 2020 to receive my furniture so a bit dissapointed with that. I have been assured that I do not have to assemble the furniture. I would not be happy to have to assemble furniture.
1 comment
Customer Care K.Koala Living
Hi Rita,
We're so glad to hear that you like our products! We always inform our customers if any products are on backorder but we apologise if there's been any inconvenience. We can also assure you t... Read more
hat all of our dining chairs are solid and secure. If you have any further queries regarding your order you can always email [email protected]Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Koala Living
Find out how Koala Living Showrooms VIC, Springvale Homemaker Centre compares to other Furniture Shops
Know better, choose better.
Jane P.Greater Melbourne (Metropolitan), VIC
Amazing!!
friendly staff, received best customer service by Hassan. Helped us a lot through our order, we will always be back to this store as koala living always has the best items.
1 comment
Customer Care K.Koala Living
Hi Jane,
We're so glad to hear that you had a good experience in our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Perfect
Amazing shop, we buy a lot of furniture from this shop. Fabulous designs and very interesting pieces from around the world, you can find something for very different people and tastes! Service is also great, the staff is very attentive and always trying to help. Delivery and assembling is always very fast and convenient!
1 comment
Customer Care K.Koala Living
Hi Anna,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of attractive furniture and our friendly staff members just love to help our customers so y... Read more
our feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Sheetal BhartiVictoria
Great customer service and beautiful products!
Very Beautiful stylish products at great prices. Great sales offers too! We purchased quite a few pieces during Boxing Day sales. We were very happy with the customer service also!
1 comment
Customer Care K.Koala Living
Hi Sheetal,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of stylish products and our friendly staff members just love to help our customers so yo... Read more
ur feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Good customer service
We are happy with the store good quality and Customer service. The correspondence from store to me during the waiting time to pick up the thing is very good as well.
1 comment
Customer Care K.Koala Living
Hi Tran,
We're so glad to hear that you had a good experience in our store! We strive to offer a wide range of unique high quality products and our friendly staff members just love to help our custom... Read more
ers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Best service
It is a good place to find rare items with reasonable prices but on boxing day sale :)
The quality of items is premium and satisfactory but the downside is the delivery due date which is so fraustrating.
1 comment
Customer Care K.Koala Living
We're so glad to hear that you had a good experience shopping with us! However, we apologise that you were disappointed with your delivery date, we'll take this feedback into consideration. Our staff ... Read more
members always inform our customers of how long a product will take to order in. Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Sorry, there are no questions about Koala Living Showrooms VIC, Springvale Homemaker Centre but you can read 2 questions about Koala Living.
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Customer Care K.Koala Living
Hi Huda,
We're so glad to hear that you liked our store! We strive to offer a wide variety of attractive designs and colours so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living Team