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Reviewer Photos & Videos
BrandonGreater Melbourne (Inner), VIC
Bad customer services
We purchased $8000 worth of furniture for our new house. Koala livings service is an absolute joke, they delivered our couch with 8 of the wrong legs, further to that the people they sent to install the furniture scratched the floors in our new house and we didn’t discover till after they had left and we had payed them because the cardboard box was left on top of the scratches. they also didn’t deliver one item. We called the Springvale store and sent 3 emails about the couch legs, missing items and scratched floor, the manager said she would c...Read more
heck with the warehouse and call us back ....she never called back, she said only head office can see the email and when my partner called she said she had seen our email. Other times we called staff were evasive and unhelpful and rude. They act nice in the store but once they have sold you the furniture they will not be helpful even if their warehouse has stuffed up the order. Would not recommend shopping here.
2 comments
Why have you muppets waited 2 months to say that? The delivery company is contracted through koala living, you have had 3 people call me and waste my time only to never contact me back saying they wil... Read more
l resolve it, so no I won’t waste anymore time messing around, fix it like you promised. It might help if you can all get your stories straight instead of each telling a different lie. I was told head office will call, tell one of those [Words Removed] to get off and resolve it.Similar opinion? Write a review on ieatwords.com.au!
ShellyCanberra 2600, ACT
Awesome service and amazing prices. Very happy with the overall experience. The staff went out of their way to help
Amazing staff, professional, polite and helpful.loved the experience and would come back again to shop again. Super satisfied with the products. We have been gifted a few products from the store before and love all products
1 comment
Customer Care K.Koala Living
Hi Shelly,
We're so glad to hear that you had a good experience shopping with us! We... Read more
take pride in looking after our customers and we strive to offer a wide range of attractive high quality products so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
LeahGreater Melbourne (Metropolitan), VIC
Beautiful Furniture and Fabulous Service from SPV
Koala Living Springvale store and there is always something different. When you walk in, it is so hard without getting anything before walking out. We absolutely love the store and the lovely service is definitely the reasons that keep us coming back. The team is very nice and the lady Yifan who assists us, is a great help.
1 comment
Customer Care K.Koala Living
Hi Leah,
We're so glad to hear that you had a good experience shopping with us! We... Read more
take pride in looking after our customers and we strive to offer a wide range of unique products so your feedback means a lot to us. We look forward to seeing you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms VIC, Springvale Homemaker Centre compares to other Furniture Shops
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No 1 furniture store . Awesome quality . Get value for money !
One of the best furniture store ever . Contemporary furniture to my liking . Always, end up buying here, despite surfing hundreds of stores .
Unique furniture with excellent quality and long lasting stuff.
1 comment
Customer Care K.Koala Living
Hi Hardest,
We're so glad to hear that! We strive to offer a wide range of contemporary and unique high quality products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Giang N.Greater Melbourne (Metropolitan), VIC
Very attentive and friendly staff and service
Very attentive and friendly staff and service and price is reasonable. I love their paintings and demonstrations in the store. We will consider to come back again for our next shopping.
1 comment
Customer Care K.Koala Living
Hi Giang,
We're so glad to hear that! We take pride in looking after our customers and we strive to offer a wide range of attractive products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
This is great
The store is easy to navigate with various products. The products are in good quality and reasonable price. The staff member who served me there is very nice, she introduced us with patience. The environment is good too.
1 comment
Customer Care K.Koala Living
Hi Steph,
We're so glad to hear that! We put a lot of effort into visual merchandising and we endeavour to offer a wide range of high quality products at affordable prices so your feedback means a lo... Read more
t to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
excellent service and good products design and quality
very easy to find the store
happy about the chairs and had good experience with koala living before
good quality and good variety of products with great design and color choice
easy to assemble
1 comment
Customer Care K.Koala Living
Hi Tim,
We're so glad to hear that! We take pride in looking after our customers and we strive to offer a wide range of high quality products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
PV P.Gippsland, VIC
- Showrooms VIC, Springvale Homemaker Centre
- Verified customer
Good price for good quality!
I have been looking for a big clock for the longest time and i have found it at koala living in springvale on a very good price! :) they are on 60% off!! Massive discount :)
1 comment
Customer Care K.Koala Living
We're so glad to hear that you found the right clock for you! We strive to offer a wide range of attractive products at affordable prices so your feedback means a lot to us. We look forward to seeing ... Read more
you in store again soon! Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Yuxiang T.Greater Melbourne (Inner), VIC
Good service and enough stocks
On boxing day, We spend tens of thousands today on all kinds of furnitures. The customer service is very nice and help us with deferent choices. I like the sofa and the kitchen tables we bought.
1 comment
Customer Care K.Koala Living
Hi Yuxiang,
We're so glad to hear that! We strive to offer a wide range of unique products and our friendly staff members just love to help our customers and we strive to offer a wide range of attrac... Read more
tive products so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Koala Living Showrooms VIC, Springvale Homemaker Centre compares to other Furniture Shops
Know better, choose better.
Anuveer P.
- 3 reviews
Very Good Collection and damn good prices
Very nice staff very nice collection damn good prices. Must go and recommended. Boxing day was 60% off. Almost all items in stock. No waiting of 12 to 16 weeka
1 comment
Customer Care K.Koala Living
Hi Anuveer,
We're so glad to hear that! We strive to offer a wide collection of attractive products so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
BernaVictoria
The products and experience was great!
I am very satisfied with the products and with staff especially Yifan. She helped me a lot to get the product that I like! She deserves to be recognised and I highly recommend Koala Living products!
1 comment
Customer Care K.Koala Living
Hi Berna,
We're so glad to hear that you liked our products! We strive to offer a wide collection of high quality products and our friendly staff members just love to help our customers so your feedb... Read more
ack means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
JeuelGreater Melbourne (Inner), VIC
Can not get enough I keep coming back
Beautiful furniture and great customer service. Can not get enough of this store I just keep coming back for more.
The staff are really friendly and always happy to help.
1 comment
Customer Care K.Koala Living
Hi Jeuel,
We're so glad to hear that you liked our products! We strive to offer a wide collection of beautiful products and our friendly staff members just love to help our customers so your feedback... Read more
means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
CelesteGreater Melbourne (Outer), VIC
Rpelaxing music in the store as you shop!
The ladies here were very friendly and happy to assist us on everything. Thanks guys for your help with our furniture. We will definitely be back to the store soon. X
1 comment
Customer Care K.Koala Living
Hi Celeste,
We're so glad to hear that you had a good experience at our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Jo D.Greater Melbourne (Outer), VIC
Beautiful furniture
Thank you Koala living Springvale for your kind and professional service . Beautiful furniture with lots of options to chose for my house ! Ill be back to purchase some for furniture in the future . Thank you again
1 comment
Customer Care K.Koala Living
Hi Jo,
We're so glad to hear that you had a good experience at our store! We strive to offer a wide collection of beautiful furniture and our friendly staff members just love to help our customers so... Read more
your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
LeonaGreater Melbourne (Metropolitan), VIC
Friendly service, helpful staff, lovely store
It was easy to find the store, no clutter and I got exactly what I want. Really love the products here. Everyone is lovely and I am very happy with everything here.
1 comment
Customer Care K.Koala Living
Hi Leona,
We're so glad to hear that you had a good experience at our store! We strive to offer a wide collection of attractive items and our friendly staff members just love to help our customers so... Read more
your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Find out how Koala Living Showrooms VIC, Springvale Homemaker Centre compares to other Furniture Shops
Know better, choose better.
sharone j.Greater Melbourne (Metropolitan), VIC
Best Customer service
Good store with a good variety of furniture on display. Their sale is very good. Purchased entertainment unit and sofa that was on sale. Friendly and polite staff. Highly recommended.
1 comment
Customer Care K.Koala Living
Hi Sharone,
We're so glad to hear that you had a good experience at our store! We strive to offer a wide range of unique and products and our friendly staff members just love to help our customers so... Read more
your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
MargaretSouthwest, VIC
Very pretty store
The store was great girls very helpful and where very informative and easy to talk too love the products didnt have to put anything together as l brought a clock and plant love the discount l received from the Black Friday sale
1 comment
Customer Care K.Koala Living
Hi Margaret,
We're so glad to hear that you're happy with your purchases! We strive to offer a wide collection of attractive products and our friendly staff members just love to help our customers so... Read more
your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LeeGreater Melbourne (Metropolitan), VIC
Go to furniture store
This is one of the few stores that delight me with exceptional luxury, modern and classy furniture at an affordable price. Theres always a sale on, 50-60% almost all the time. The quality never fails to impress, I am now a long term loyal customer to this brand. Their selection is niche and not mediocre like all the other stores. I also love the fact that they showcase all their pieces in mini showrooms which makes it easy to navigate and purchase.
1 comment
Customer Care K.Koala Living
Hi Lee,
We're so glad to hear that you had a good experience at our store! We strive to offer a wide range of products at affordable prices and our friendly staff members just love to help our custom... Read more
ers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
MorganGreater Melbourne (Outer), VIC
- 3 reviews
Beautiful Products
I had an excellent experience and delighted with my new furniture. Staff were very pleasant. Will definitely come back again. It had a great sale of 55% off which was allot better than many stores.
1 comment
Customer Care K.Koala Living
Hi Morgan,
We're so glad to hear that you had a good experience at our store! Our friendly staff members just love to help our customers so your feedback means a lot to us. We look forward to seeing you in store again soon!... Read more
Best Wishes, The Koala Living TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great store with selection of beautiful, eclectic design items.
Koala living is not your pedestrian furniture store. Come here to find bold design items, some quirky but all beautiful. It is rare to find Art Deco pieces at a reasonable price. Koala living fills this niche.
Yifan at the Springvale store provided excellent service.
1 comment
Customer Care K.Koala Living
Hi Leo,
We're so glad to hear that you had a good experience at our store! We strive to offer a wide variety of unique products at affordable prices and our friendly staff members just love to help o... Read more
ur customers so your feedback means a lot to us. We look forward to seeing you in store again soon!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Koala Living Showrooms VIC, Springvale Homemaker Centre but you can read 2 questions about Koala Living.
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Customer Care K.Koala Living
We're sorry to hear about your experience Brandon. In this scenario, you'd be best to contact the delivery company Move My Stuff. You can view their contact information by visiting the following link:... Read more
https://www.movemystuff.com.au/about-us/contact-us We hope they're able to resolve this issue for you.