Great store, great people. Classy, elegant, and brilliant. Very nice environment, and the feel of the shop is European and middle eastern, exactly what I want from a furniture store.

Just bought a bar table set from here and loved it, great range of elegant designs and brilliant sets which compliment each other. Will be back here very very soon.

Very satisfied with everything
This is perfect, the lady working there her name. Cheryl has been very helpful and we prefer the Essendon store due to good customer service.
Thank you.

I'm really impressed with Koala Living.
The product was a good price, what I ordered in the showroom is exactly what arrived, i got an sms to say when it was ready for collection and it was delivered in the time frame KL specified.
I accidentally left my original tax invoice at the store, so i emailed Koala Living and literally got a response from them inside of half an hour with my tax invoice attached as a PDF. I will 100% shop from these guys again and highly recommend them.

We were told that the corner sofa we bought was in stock in the warehouse in Altona and that it would be shipped out to us in the 1st week of February 2020. It is now 10 February 2020 and I rang the store they told me that ETA is around last week of February or 1st week of March. She told me it was out of stock. When we purchased it in store on 25 Jan 2020 we were told it was in stock in their warehouse in Altona.

Cheryl has been very helpful and we prefer the Essendon store due to good customer service. We purchased a hall way table today, extremely happy with the buy. Thank you

First they take your money promising to deliver good quality product but you only receive very poor quality product!! Once you paid them, whether the products are faulty or damage you don’t get exchange or refund. They just run away with your money! Just pathetic! Don’t be fool by their showroom product, because you don’t get the same standard as you see in the showroom. Also the time period they give for the product to arrive always a lie, it took over 8 month to arrive and still came with damages and refused to exchange or refund. Shame on you for doing this type of business! Just dishonest scheme!!

Got 5 things from Springvale store out of which three are defective. At first we had to wait long to get the stuff and finally when came it was all full of defects and the people over the phone are So unhelpful and keep on passing the ball to one another. Won’t give refund as they can only exchange as per the policy but one of my friend got things exchanged from them and the new one was even worse then the first one. Totally hate it now

We purchased a dining set from Koala & Tree in Springvale Home Maker Center in late December and I'm not going to lie, we did have some misgivings. One was the fact that we wouldn't receive it until early Feb and another was some problems I had with the way and ethics with which their chosen delivery company deal (but I've passed that on as feedback and it was accepted in a very professional and polite manner.)

In all the customer service in store was superb and when out delivery finally rolled around everything went seemlessly.
Thank you so much Koala Living for our dining table, and your great conduct through the transaction.

We found koala living to be a great store, products designs are Outstanding, stores are well presented and staff is helpful. Overall lot of good living room and interior decor products

Non flexible policies and or staff. They wanted me to put down 35% no refundable deposit with 3 months waiting. Not going to happen in today’s market. So there you go

- Navigating store is very easy.
- Range of products, very satisfied.
- Quality of product still don’t know, cause we arranged to be delivered in few days. I’ll you know later.
- If I have to assemble it, it will be no problems for me.

The colour choices they have is absolutely stunning and unique styles. They have beautiful clocks and decorative items as well. I would highly recommend Koala living. Customer service is great at this store.

Very organised Display of furniture n homewards and very easy to navigate around the store. The deliveries were always handled with great care and very easy to assemble. I love KL products so much that my house is now like a small Koala Living store!

It’s perfect furniture
Good product and quality
Very satisfied with everything
This is perfect, the lady working there her name Sharini she is wonderful and very helpful
Continue these good products
No more to add

The customer service guy was very professional and explained all the process and timeline . He consulted with his manager or upline supervisor and gained the relevant figures to satisfy both parties .

Love everything in the store. Beautiful furniture. Friendly staff especially Hassan was very helpful. The item that I purchased has been ordered. Can’t wait till I get it. Definitely go back.

Great customer service, great products! Excellent prices, definitely would shop there again and will recommend this store to all my friends. It’s a pity they are not in Adelaide they will do extremely well there

Looked for marble dining set and found finally at Koala for a great 50%sale. Just the waiting periods are 3 months though.
Location of the store had a great parking space. Showrooms are better than online store as they wont show much of the variety online.

Great store with easy manouvrability. Beautiful range of furniture, just divine. The chairs I have ordered look solid but I am a little concerned that the legs are pine. I did not know this until after we had purchased them. I wasn't expecting that I would have to wait until May 2020 to receive my furniture so a bit dissapointed with that. I have been assured that I do not have to assemble the furniture. I would not be happy to have to assemble furniture.