Listing monitored by Kogan

37 questions from our users

Aj R.
Aj R.asked
Agora KALED553DSMTZA (55")

I purchased a 55inch tv that arrived yesterday, within 2hrs of having the tv on playing a movie the screen went black. I can hear sound but no picture, after viewing the troubleshooting guide I have been unable to get the screen to light up. I see picture if flashing a light on the screen. I have downloaded and updated the firmware as advised but still no screen. How do I fix this?



No answers
STEPHEN
STEPHENasked
Agora KALED553DSMTZA (55")

unfortunately, launcher has stopped

No answers
Tracey R
Tracey Rasked
Agora KALED553DSMTZA (55")

USB1 states USB int error
Any other way to update?????

No answers
Pauline P
Pauline Pasked
Agora KALED553DSMTZA (55")

have a kogan smart tv "KALED553DSMTZA" that says loading when powered on. I have formatted a USB, plugged it into usb1 and held down "volume up" when powering on to upgrade the firmware, as per your website.
Im getting nothing but a black screen
Please advise

No answers
Happy campers
Happy campersasked
Agora KALED553DSMTZA (55")

I do not have internet access.
How do i set the time manually.. I need the time so that I can record.



No answers
Brad W
Brad Wasked
Agora KALED553DSMTZA (55")

My tv keeps saying google play has stopped working I cant get it off the screen. help!

No answers
Brad W
Brad Wasked
Agora KALED553DSMTZA (55")

How do I update cant find link?

No answers
Liea
Lieaasked
Agora KALED553DSMTZA (55")

This tv is faulty after 1 mth use. Done power recycle for 1 week everyday without fail but still nothing on screen. Power light is red and dun turn green. Remote control with new bat..it happen on and off stuck while watching tv and now completely dead. Power cycle every time it went stuck and now cant work with power cycle.

1 answer
Kogan
RossKogan

Hi, thank you for your question.



If you have not already, please contact our Help Desk for technical and warranty assistance here: https://www.kogan.com/au/help/

Shevo
Shevoasked
Agora KALED553DSMTZA (55")

Hi I need help my kaled553dsmtza tv not loading stuck on smart tv logo.

1 answer
Kogan
RossKogan

Hi, thank you for your question.

If you have not already, please contact our Help Desk for technical and warranty assistance here: https://www.kogan.com/au/help/

petra
petraasked
Agora KALED553DSMTZA (55")

kaled 553 won't turn on any more no picture or sound do I have to repa6 or get new tv?

1 answer
Kogan
RossKogan
leo
leoasked
Agora KALED553DSMTZA (55")

Hi I Software Update My Kogan KALED553DSMTZA 55 A blue Box appear and when It reach over 70% and it switch off by it self and Nothing appear I have wait for a long time and I switch it off and turn it on again but still nothing appear even the power light also didn't Glow. Any ideas?

1 answer
Kogan
RossKogan

Hi Leo, thank you for your question.
We are sorry to see that you have been experiencing issues with your TV, please contact our Help Desk for technical and warranty assistance here: https://www.kogan.com/au/help/

Johnny S
Johnny Sasked
Agora KALED553DSMTZA (55")

Only have a blue screen nothing eles happens at all, its the kaled553. Any help?

No answers
Joe
Joeasked
Agora KALED553DSMTZA (55")

I have this Smart TVKALED553DSMTZA. it tells me " Unfortunately Launcher ha stopped" or "System Setting has stopped". As I am not tech savvy I have no idea how to fix the problem. HELP please

No answers
Nick
Nickasked
Agora KALED553DSMTZA (55")

i have a kogan smart tv "KALED553DSMTZA" that says loading when powered on. I have formatted a USB, plugged it into usb1 and held down "volume up" when powering on to upgrade the firmware, as per your website.

I get the first blue screen reading the usb but then the TV flashes "usb in fail"and then the tv goes to the loading screen again.

i have triple checked i have the right firmware and so on so i am unsure why this isn't working. could you please give me some assistance with this?

No answers
Angry old Aussie
Angry old Aussieasked
Agora KALED553DSMTZA (55")

Have had Smart TV ......Loading on screen for past 3 days. Downloaded update as per your instructions and inserted USB stick into port 1 and followed directions. Screen turned blue and “search USB storage” came on but will not go to download. What next? Can you supply a USB stick with update loaded?

Ray

No answers
Sam
Samasked
Agora KALED553DSMTZA (55")

My firmware upgrade is stuck at 23% and it did this last time but didn’t think it was for this long should I continue?

1 answer
Kogan
RossKogan
Damian
Damianasked
Agora KALED553DSMTZA (55")

Hi
How I can connect my tv (KALED553DSMTZA) to home theatre system?

Regards,
Damian

1 answer
Kogan
RossKogan
HanJJ
HanJJasked
Agora KALED553DSMTZA (55")

Hi, my tv (model number KALED553DSMTZA) will only turn on and load until the white screen that says KOGAN. We've tried turning it on and off multiple times but it will not load past that screen. Any ideas?

2 answers
Ian McLaughlin
Ian McLaughlin

Recently my TV did a similar thing. The only way I could get it to work again was by doing an online software update. The instructions to do this are in the online manual. Good Luck. Ian.

Kogan
RossKogan
Lyn S
Lyn Sasked
Agora KALED553DSMTZA (55")

My Kogan will not react to the remote I turn it on with the on off button on side it comes on looks like it is loading then the Kogan logo comes up and that's as far as it goes no blue standby light is on either HELP

1 answer
Kogan
RossKogan
Hanan Khalil
Hanan Khalilasked
Agora KALED553DSMTZA (55")

I have recently purchased a Kogan Smart TV. The connectivity is very poor. I know it's not my internet because i have no issues when connecting a chromecast. Is there any way to fix this?

1 answer
Kogan
RossKogan
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