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6 questions from our users

Rob D

Rob Dasked

Agora Smart LED TV (Full HD) KALED42SMTZA (42")

Our Kogan Agora Smart TV KALED42SMTZA has power to it but will not switch on. We don't use this TV very often. Are they any hints for me



No answers
Tech Mansfield

Tech Mansfieldasked

Agora Smart LED TV (Full HD) KALED42SMTZA (42")

I also have this model that will not move from its white background with the Kogan logo?
Has anyone had any response from Kogan? Is this reparable?
It's only a couple of years old -I would expect a $1000 TV to last longer than that!!!

No answers
Johnny D

Johnny Dasked

Agora Smart LED TV (Full HD) KALED42SMTZA (42")

Has anyone been able to get the firmware for this tv? I can’t find it online

3 answers
Javier
Javier

Yes, I had to do the update as soon as I got it, by contacting Kogan they will send the instructions from memory it is done through the tv's settings. I can't find them otherwise would send to you,
Regards
Javier

Paul
Paul

Hi Johnny D you have to go online with Kogan help line, you arn't able to talk to a person, will you be able to get the firmware if you are out of waranty sorry I don't know, I think you will need to make sure it is ok for your model tv as it could cause more problems, it is a process to install I needed help but it is doable.



Best of luck Paul

Johnny D
Johnny D

Thanks Paul

Vick_72

Vick_72asked

Agora Smart LED TV (Full HD) KALED42SMTZA (42")

where can i get a upgrade for KALED42SMTZA? please

4 answers
earl
earl

Hi.
Didn’t see that model.
Check the exact model number and go to this website and follow the instructions :
https://www.kogan.com/au/help/category/tv-firmware/
Good luck!



Noone
Noone

Are you asking for an upgrade or an update. If you mean upgrade I would go to Kogan again, If it is an update you should be able to get it on the internet using your smart TV. Gordon

Vick_72
Vick_72

kogan does not have a update for KALED42SMTZA on their web page - I am trying to get help from the online support but they haven't helped with a update or upgrade that works as yet.

Ghe C

Ghe Casked

Agora Smart LED TV (Full HD) KALED42SMTZA (42")

My 42inch tv wont move from white background with kogan logo. Please any help?

No answers
Pom

Pomasked

Agora Smart LED TV (Full HD) KALED42SMTZA (42")

Stuck on white screen with kogan logo, contacted support team, followed every step, been without a tv for 6 months now, nothing will work, have tried the firmware update on 8 different usb’s, replaced batteries, formatted usb’s countless times, shut it down as directed and still nothing will work, i have been advised to ship it back at my own cost and that i will not get a refund.
Someone help please

1 answer
earl
earl

First I’d try a power cycle:
https://www.kogan.com/au/help/power-cycles-can-fix-many-minor-issues-tvs-how-can-i-perform-one/

Then I’d try a factory reset:
https://www.kogan.com/au/help/factory-reset-3dz-series-tvs/

I think that’s for your model

Then I would ask support to send you the correct firmware file and follow the directions to upgrade.

But I’m surprised that support couldn’t help you through this.

Hope that helps. Good luck!

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