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6 questions from our users
Rob Dasked
Our Kogan Agora Smart TV KALED42SMTZA has power to it but will not switch on. We don't use this TV very often. Are they any hints for me
No answers
Tech Mansfieldasked
I also have this model that will not move from its white background with the Kogan logo?
Has anyone had any response from Kogan? Is this reparable?
It's only a couple of years old -I would expect a $1000 TV to last longer than that!!!
No answers
Johnny Dasked
Has anyone been able to get the firmware for this tv? I can’t find it online
3 answers
Yes, I had to do the update as soon as I got it, by contacting Kogan they will send the instructions from memory it is done through the tv's settings. I can't find them otherwise would send to you,
Regards
Javier
Hi Johnny D you have to go online with Kogan help line, you arn't able to talk to a person, will you be able to get the firmware if you are out of waranty sorry I don't know, I think you will need to make sure it is ok for your model tv as it could cause more problems, it is a process to install I needed help but it is doable.
Best of luck Paul
Thanks Paul
Vick_72asked
where can i get a upgrade for KALED42SMTZA? please
4 answers
Hi.
Didn’t see that model.
Check the exact model number and go to this website and follow the instructions :
https://www.kogan.com/au/help/category/tv-firmware/
Good luck!
Are you asking for an upgrade or an update. If you mean upgrade I would go to Kogan again, If it is an update you should be able to get it on the internet using your smart TV. Gordon
kogan does not have a update for KALED42SMTZA on their web page - I am trying to get help from the online support but they haven't helped with a update or upgrade that works as yet.
Ghe Casked
My 42inch tv wont move from white background with kogan logo. Please any help?
No answers
Pomasked
Stuck on white screen with kogan logo, contacted support team, followed every step, been without a tv for 6 months now, nothing will work, have tried the firmware update on 8 different usb’s, replaced batteries, formatted usb’s countless times, shut it down as directed and still nothing will work, i have been advised to ship it back at my own cost and that i will not get a refund.
Someone help please
1 answer
First I’d try a power cycle:
https://www.kogan.com/au/help/power-cycles-can-fix-many-minor-issues-tvs-how-can-i-perform-one/
Then I’d try a factory reset:
https://www.kogan.com/au/help/factory-reset-3dz-series-tvs/
I think that’s for your model
Then I would ask support to send you the correct firmware file and follow the directions to upgrade.
But I’m surprised that support couldn’t help you through this.
Hope that helps. Good luck!
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