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Kogan Agora Smart LED TV (Full HD) Questions & Answers
KALED43SMTZA (43"), KALED49SMTZA (49"), KALED55SMTZA (55"), KALED42SMTZA (42")35 questions from our users
Bernard H.asked
Need a firmware upgrade on my tv sent to my email which is [email protected]. Please?
Rob Dasked
Our Kogan Agora Smart TV KALED42SMTZA has power to it but will not switch on. We don't use this TV very often. Are they any hints for me
No answers
Betty R.asked
The tv will not download after switching on, it then turns its self off . How do I get it going again
No answers
Betty R.asked
how do I upgrade the firmware
No answers
Betty R.asked
how to upgrade firmware
1 answer
Click on this link
https://help.kogan.com/hc/en-us/articles/360001934067-KALED49SMTZA-TV-Firmware-Upgrade
Tech Mansfieldasked
I also have this model that will not move from its white background with the Kogan logo?
Has anyone had any response from Kogan? Is this reparable?
It's only a couple of years old -I would expect a $1000 TV to last longer than that!!!
No answers
Yer Manasked
Have just bought a Kogan 50'KALED50LU8010STA. Tried to connect it to Foxtel. All I get is NO SIGNAL. Have sent 3 emails to Kogan. No response other than someone would be in contact. Now waited 4 days. My question was. Is this model compatible with Foxtel? Can someone out there advise. Not impressed with this lot.
1 answer
I had an Agora 49 inch, had a problem new out of the box somethings didn't work; from memory it was the antenna plug. Kogan gave me instructions over the phone how to do a firmware update. I think it was in the settings then everything worked. Yes I had the Foxtel box plugged to it and it worked.
Johnny Dasked
Has anyone been able to get the firmware for this tv? I can’t find it online
3 answers
Yes, I had to do the update as soon as I got it, by contacting Kogan they will send the instructions from memory it is done through the tv's settings. I can't find them otherwise would send to you,
Regards
Javier
Hi Johnny D you have to go online with Kogan help line, you arn't able to talk to a person, will you be able to get the firmware if you are out of waranty sorry I don't know, I think you will need to make sure it is ok for your model tv as it could cause more problems, it is a process to install I needed help but it is doable.
Best of luck Paul
Thanks Paul
Jane Hasked
Can I connect a Nintendo Wii to my smart TV? I am using the red, white and yellow cables but the TV is saying No Signal. I have switched the Wii on and off and it's still saying the same thing. I also cannot connect my DVD player to this TV either, I am using the HDMI cable but it is also saying No Signal. I have never experienced problems like this with any other TV I have purchased.
No answers
Julieasked
Kogan 49" smart tv. KALED49SMTZA.
I have opened google play store to down load BigPond movies app. play store says I need to authenticate and to sign into my google account. There is no where I can sign in?
I have signed into google on the browser but still can't get into play store, help me please Julie
2 answers
Yes, if you open the Play Store you need to put in your gmail address and password to set up a user account, in order to download apps.
Note that some apps won’t be available or won’t work on this TV.
Recommend you get another box, like Apple TV, or Chromecast etc rather than use the poor “smart” tv as per my original post.r
I have been using the google play store previously with no issues, it just keeps saying I need to authenticate my account but I cant get past that page.
Electrosatasked
Please i need firmware model Kaled55smtz. Because my TV is stop to logo. Any ideas?
1 answer
Ross x.Kogan
Hi, thank you for your question.
We are sorry to see that your TV is having issues with its boot cycle.
Please contact our Help Desk for technical and warranty assistance here: https://www.kogan.com/au/help/
Caspianasked
Hi hope your well I am looking for a good movie app for my Kogan tv. Any help?
No answers
Zaraasked
Why can't I watch anything through the google play movies and TV app on my TV? Keeps telling me "play back isn't supported on this device"
No answers
Vick_72asked
where can i get a upgrade for KALED42SMTZA? please
4 answers
Hi.
Didn’t see that model.
Check the exact model number and go to this website and follow the instructions :
https://www.kogan.com/au/help/category/tv-firmware/
Good luck!
Are you asking for an upgrade or an update. If you mean upgrade I would go to Kogan again, If it is an update you should be able to get it on the internet using your smart TV. Gordon
kogan does not have a update for KALED42SMTZA on their web page - I am trying to get help from the online support but they haven't helped with a update or upgrade that works as yet.
marcoasked
when i try to watch movies on SHOW BOX on my smart TV some versions say " no free space on SD" is this normal? Im not downloading just trying to watch them. Can anyone recommend a good site to watch movies from?
Ken.Hasked
How do I obtain firmware upgrade for KALED55SMTZA model tv?
Ghe Casked
My 42inch tv wont move from white background with kogan logo. Please any help?
No answers
Billy Wasked
HI, I have downloaded the Netflix app on a USB and installed it. When I open the app it is just a blank screen. What should I do do? thanks
1 answer
Ross x.Kogan
Hi Billy, that's a bit unusual. Please ensure the TV is connected to the internet, then give it a power cycle by turning it off at the wall for a few minutes. If the Netflix app still doesn't load up properly, please try uninstalling it by going into Settings > Apps. You can then reinstall the Netflix app by following the instructions on this page: https://help.netflix.com/en/node/12983
Pomasked
Stuck on white screen with kogan logo, contacted support team, followed every step, been without a tv for 6 months now, nothing will work, have tried the firmware update on 8 different usb’s, replaced batteries, formatted usb’s countless times, shut it down as directed and still nothing will work, i have been advised to ship it back at my own cost and that i will not get a refund.
Someone help please
1 answer
First I’d try a power cycle:
https://www.kogan.com/au/help/power-cycles-can-fix-many-minor-issues-tvs-how-can-i-perform-one/
Then I’d try a factory reset:
https://www.kogan.com/au/help/factory-reset-3dz-series-tvs/
I think that’s for your model
Then I would ask support to send you the correct firmware file and follow the directions to upgrade.
But I’m surprised that support couldn’t help you through this.
Hope that helps. Good luck!
Kristy Masked
My tv is just under 3 years old has decided not to work at just comes up with the white background with Kogan Logo. The "help" website is useless as it says to contact the help line which is closed. on the website in the q&a it says there is an update but I am unable to locate them on the website. could someone please help!!!!
3 answers
Hi Kristy, I do not know how to access updates on the website. I suggest you contact Kogan.
Ross x.Kogan
Hi Kristy,
Sorry to hear about this the issue with your TV. In some cases this can be resolved by reinstalling the TV's firmware. If you get in touch with us directly we'll be able to provide you with the firmware file and the the installation instructions.
You can call us on 1300 304 292 8am to 8pm on weekdays, and 10am to 6pm on weekends (AEDT). Otherwise you can also submit an enquiry any time on our help centre here:
I have never had to contact them but am sure that if you call in the times advertised you will find someone there. Gordon
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