Kogan Mobile

Beware about recharging as they want to lock you into Auto Recharge so they can rip you off by charging what they like and the reception is terrible so please stay away from this dodgy crowd because they obviously couldn't careless about their customers so I would recommend going to Optus.

If you buy a Kogan mobile service for your kids, the creepy Kogan employees will insist on speaking directly to your children. Keep your family safe from predators and choose another provider.

I only kept the service for one month because despite checking compatibility before switching my phone didn’t work properly with this service and i had to continually reset my network settings to use mobile data. Very inconvenient when trying to transfer money when at the counter of stores.

Ported to Kogan a month ago, fast port, less than 10 mins and so far coverage has been good, but sometimes choppy at my local shopping centre. But overall very happy

My 12 month account was up so I went in to recharge.
Increase of $94 !!!
Luckily I noticed so I went to turn Auto Recharge off.
appears to be impossible.
Looks like they want to lock you into Auto Recharge so they can rip you off by charging what they like.
BE AWARE!!!

Phone call signals drop out consistently. Internet connection is slow, only getting around 1-2Mbit/s most of the time with 4G.
But the worse part happened when I tried to port my number out. I made numerous tries in the last few days and all got rejected. When I rang Kogan customer service asking for an explanation, they kept saying they didn't know much as the service is run on the Vodafone network. In the end, I asked if Kogan can help me to pass my request to Vodafone to solve the problem, but they told me to talk to Vodafone myself. Of course, Vodafone could/would not help me at all as I am not even its customer.

Today I activated a Kogan mobile service (not without difficulty). My iPhone refuses to recognise the SIM card, I am without phone service. Contacting Kogan is not possible. Their help service is nothing but a series of questions and answers. The lack of communication is difficult to understand given we are talking about communication. I will change providers tomorrow.

Network coverage terrible...at times none.lm always receive IMG messages you are not connected.Have been persevering for months . have had enough.l am about to change back to Optus.downloads slow frequent dropouts

Offer great introductory offers, including the SIM, and then the plans are some of the best available. Also you can earn Qantas Frequent Flyer points. Uses the Vodafone network, which has improved out of sight in recent years.

Terrible customer service. I contacted them today to obtain my account number as we are porting to another provider. They advised that since the original sim has been stolen (along with the phone) I need to buy another sim card, port over the original number so I can receive a 4 digit number to verify my identity so they cab give me my account mumber. They refused to email it. What a joke! Also, it appears I can't leave a google review for them - it looks to be rigged!

It took about 20 days and a follow up email to get my sim delivered. I jumped on a yearly plan, and the price is great, but travelling to the city, reception drops out frequently on the train. Streaming cannot be done reliably, and sometimes simple web pages can't be loaded. This network isn't reliable enough for me and I'm going back to a prior provider.

In general, it is not good, phone could get cut off anytime during the conversation. I called the help center people 2 times. they suggest me to change the network setting which did not work.

I have been using Kogan mobile for 2 years.

1st year: It was great, so I extended to 1 more year.
2nd year: It was working well. However after 5 months from extension contract, I could not make a phone call in most of region. Even it does not work in Sydney city. So I was in danger in emergency situations. Customer service just suggested turn off and on. But this solution is not helpful and working.

Antenna shows full before make a phone call but it takes waiting term and it became 'not in service'.
I am pretty much sure that I am not living in super country side and never seen my colleagues mobile have this problems with other supplier.
On the other hands, this happening is not only my phone. My wife also have the same problems.

I wanted to choose another plan with Kogan and used the recharge within My Account for the first time. The last time I bought a new plan off the website and a voucher code was sent to use when I needed to recharge. Unfortunately using the recharge made the recharge happen IMMEDIATELY and so I lost 3/4 month of data from my current plan. There was no warning that this would be what happened with my selection. On ringing Kogan all they could do for me was to give me an extra 10 days on the 365 day plan I bought and an extra 1GB of data which is a lot less than what disappeared from my current plan. I had thought that using the recharge would create a voucher code m=for me to use when the I needed to recharge.