11 questions from our users
Anita M.asked
Bought this tv dec 2018. Only having trouble with the remote now but after searching the Kogan website for a replacement and asking their help desk I feel like I’ve been given the runaround. Apparently they have a remote suitable for the tv model I have but it’s not on their website? I have to send them my details so they can invoice me (which I have) and send me the replacement but apparently they can’t send me a picture or description of what exactly I’m paying for??
My biggest issue is I can’t locate the control panel on the actual tv unit itself! And the help desk can’t help !! Faulty product for sure! The user manual says it’s at the back of the tv to which it is not - I’ve even sent photos of the unit to the help desk to which they say the manual is not for every model and the control panel is at the bottom of the tv - again to which it’s not! I have a power on and off button but that’s it! Anyone else gave this issue or know where the control panel is on the actual tv unit!?
No answers
Carol D.asked
Does my KALED60LU8010STA have bluetooth?
Series 8 LU8010
No answers
Danielasked
How do I access USB memory stick on my Kogan tv LU8010?? It has USB ports.. I’ve plugged it in but I don’t know how to access the data.. can anyone please help??
Regards
Daniel
No answers
Candice K.asked
Can apps be added to the tv? When we got it, we were under the assumption that they could, and have found no way to add them. We would like Disney + and Stan for our toddler. Thanks
1 answer
Cannot add apps, they have another model with google play which you can. But unfortunately not this one. Only the ones preloaded.
Peed offasked
Why does my picture stop and a minute later the tv switches itself off
No answers
Vicki Basked
My TV has the Facebook app but won’t work .....the Netflix one is fine, as is the YouTube app, but Facebook is no go ??
No answers
Vicki Basked
I cannot get my Multiscreen to work....any clues??
No answers
Christopher N.asked
how do you login to f/book all I get is abcd / enter then will not progress
1 answer
This particular model is not a smart TV and does not have access to apps like FaceBook, Netflix etc.
Tuan H.asked
how best to connect this TV to external sound system that requires RCA Red & white inputs
No answers
Eddasked
My TV will not turn on, it has power and red light goes out then about 5 seconds later comes back on. Why will this TV not turn on?
1 answer
Mine did the same. I emailed Kogan and their customer care team were awesome. They said to re set the TV.
To do this, you turn it off at the power point and unplug it for a few minutes and then turn it back on.
If this doesn't work. Email them and tell them what you have tried and they should respond with an alternative solution
Michelle D.asked
Setting up TV First time, it was doing a Firmware Upgrade - Said it failed, turned off and now will not turn on, either with remote or power button on TV - Please Help
2 answers
Before calling their customer care team I'd make sure you've tried switching it off at the wall/power point. Leave it off for a good 30 seconds and switch it back on at the wall and then try switching at the TV. Good luck.
Yes I have done that! Thanks you Steve
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