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442 questions from our users
Lesleyasked
I plan to go port my mobile number over tomorrow.. will this go smoothly.. I have read many bad reviews and I want a smooth switch over from Virgin as this is my business phone
No answers
Michaelasked
How do I contact Kogan I have received notification my mobile phone credit expires in less than a week which is incorrect it does not expire until 27 December [ payment code M6CCAZ2A ] I called them on their helpline which is supposed to be open 7a.m. until 8p.m. 7 days a week and waited for an hour on my phone I cannot contact them by email ALISON LOGAN 04240460268 What am I supposed to do now?
1 answer
Question No.2 for Kogan.
Why was one charged $85.99 freight on my item and Allied Express shows Kogan being charged $53.98 which includes GST etc.
This after the huge discrepancies in Kogans freight charges for a 43" TV.
One also notices the numerous responses on here and other mediums online, hence, "WE ARE SORRY" and "WE ARE VERY SORRY" (Bla bla bla), what a pathetic lot you are at Kogan!
"Ross X" how apt for generic responses from a generic Company!
One will have much pleasure taking you to the government corporate watchdog cleaners!
EVIDENCE AVAILABLE!
Where do you get off?
Pollyfodderasked
Hello (anonymous) "Ross X"
What is Kogans customer support telephone number in Australia?
No answers
wendell riddettasked
I am trying to ask questions to someone from Kogan and am dumbfounded how hard it is. I ask help center and don't get answer back as it is put up for customers to answer. is this how Kogan works. I want to know if you get a cooking and instruction manuel provided with purchase on a Kogan 12litre 1800 watt digital air fryer oven. you can only purchase online and to me customer service is everything these days so how do you get questions answered relatively quickly. they take your money straight away?
1 answer
I couldn't agree more. If you need help with a product, from my experience you wont get it from Kogan. You have to rely on the product or information supplied to meet your needs otherwise you are on your own,
Marion R.asked
When will my order be delivered to marion Rush,unit 5 14 Downey Drive Manning 6152 wa.?
1 answer
Marion, just put your order number in your message. Telling all and sundry who you are and where you live is an identity theft mistake to make on the web.
Val B.asked
I wanting a user manual for Kogan Digital infrared Ear Thermometer, have entered httpr//help.kogan.com any help?
1 answer
I found it immediately under
https://www.kogan.com/au/buy/bella-vita-infrared-ear-thermometer/
Alishaasked
I just ordered a phone and I never received an email confirmation? What should I do? I've emailed them but have not yet responded
No answers
Wayne J.asked
Was thinking of purchasing an elliptical machine, what is the quality of the machine? Also the warranty as I don’t want it to fall apart. Pls advise tia
No answers
Jenasked
My mother purchased a tv from Kogan, and it has just arrived damaged. She did not create and online account, I have the invoice number ect just wondering how I can organise a replacement?
2 answers
Contact Kogan's help centre on [email protected]. There are no phone contact numbers.
Best of luck.
Hi Jen just keep emailing them they are very slow and will try to make you pay for freight etc of the product. But it's not your duty. According to the consumer garantee act. If needed talk to them they responded in one day. Good luck. And shame on you kogan bad reviews all over the internet. One step closer to closing your doors.
Sean hasked
Why I can't switch to wi fi network on my 55" smart hdr4k led to I just bought it only goes to wired network?
No answers
kerry porterasked
i would like to no how the hell i can return goods seeing that i cannot shrink wrap it and you are telling me to send it back the way i received it can someone help me as i had in quite alot buying to do yet and i was think about doing that with you so if no help then $ 3000 will spent some where elc
No answers
Sherylasked
I would like to know where my order is or the tracking number please and thanks.
No answers
Jess C.asked
Could you please tell me how to contact the Customer Service? I can't find any phone number or email on the websites.
5 answers
Hi Jess :)
The email I used was [email protected]
Thanks Saf
Hi Jess,
If you go to the Kogan Web page and scroll right down to the bottom of the page, you will find under "Customer Care", there is Help Centre.
Regards,
Garry
I searched the Kogan website again and again. There is no customer service phone number on the website, no email either.
Could you please give me the customer service contact number or email?
Cathleenasked
Why was my 20 dollar credit not deducted like it said it would be at check out. Code was put in. Very misleading
No answers
Imogen Y.asked
Ordered my iPhone 11 on the 8th of February and I’m still awaiting any form of contact to tell me why there is a delay or if I’m ever going to get my order. Please let me know when I will get my order! (Order number EHJERT8F)
Francis Mcmonagleasked
tony k.asked
how do i find all the products that i've bought tony kluytmans
Kerri L Chaffeyasked
What dishes can I use to cook in not sure if I can use a casserole dish or a cake tin
No answers
Davidasked
Is there a phone number to speak to customer service as Logan don't answer emails
2 answers
I have been finding their customer care number, but can not find any. Very bad service
Should not be a surprise as Kogan is listed here and on their website as an Online shop only
Davidasked
I purchased 50" Smart TV series 9 XU9210 so annoying every time I change channels the subtitles keep coming on I went to the help.kogan.com to try & find out how to keep the subtitles from always coming on no help there so is it possible to keep the subtitles off?
3 answers
Unfortunately no number so they can hide from customers
That model TV is listed separately on this site.
One member suggested :-
“Go to the main menu/settings and turn the subtitlesoff there”.
I have used the below link successful in the past.
https://help.kogan.com/hc/en-us/articles/360020086354-Contacting-Kogan-com-Support-
I've done all that thanks
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