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Reviews

3.4

9,165 reviews
5
(4,626)
4
(1,060)
3
(213)
2
(343)
1
(2,923)
  • Product Quality
    2.7 (1,119)
  • Return Claim MadeYes (406) · No (932)
  • Shipping
    2.9 (838)
  • Warranty Claim MadeYes (249) · No (977)
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kxchn

kxchnGreater Melbourne (Outer), VIC

Tracking is a joke, but did receive my product!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch Active 2 40mm Cellular
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Brodie S.

Brodie S.Metropolitan Adelaide, SA

Customer service? What’s that??

published

TV is a decent product but I have a minor issue with the remote. I have another Kogan TV, so am sure it is a product fault and not user issue. Two emails to customer service over two weeks and no reply... so I guess the warranty isn’t worth the paper it’s written on. 4.5 star review for the TV, ZERO star review for Kogan. Have purchased a few products before, but won’t be again. Communication is great, right up until they have your money. Very poor.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Nope, nope, nope

published
1 comment
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Kam

KamSouth East Queensland, QLD

Worst customer service ever seen

published

My order 9ZUYUZ2
It’s been 10 days still didn’t post my iPhone when I send messages to customer service I get reply automatically your ticket no so so . I send my bank card photo and driving licence also why u still didn’t post my item
If your customer service so poor tell me who will buy from u, I you payed full amount but still didn’t send my iPhone I m not happy at all I can’t believe this Australia company
Please trying to make good repo
Thank you

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 64GB
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1 comment
Kogan
Ross x.Kogan
Julie O.

Julie O.Metropolitan Adelaide, SA

  • 2 reviews

Terrible customer service and they are refusing to respond on a refund request

published
Shipping
1 comment
Kogan
Ross x.Kogan
reni

reniSydney, NSW

  • 2 reviews
  • Verified customer

Never again from Kogan !!!

published
1 comment
Kogan
Ross x.Kogan
cjm

cjmGreater Melbourne (Outer), VIC

  • 4 reviews

Kogan does it again!

published

I love Kogan! Navigation is simple, the range is immense and the products have, almost innevidably, met my quality expectations. The returns policy gives me confidence in all my purchases.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHeadphones
See all answers
Ben

BenSydney, NSW

  • Verified customer

The only good thing about this process is finding your product and paying for it!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Kogan
Ross x.Kogan
Ben
Ben

Hi, the issue is now solved. The product is fine for the price paid! The shipping process was just very frustrating!

Lesley

LesleyHunter Region, NSW

  • 2 reviews

Appalling customer service

published

The TV I bought would not work on delivery. Kogan offers no technical support. Contact with 'customer support' is via email; I received an acknowledgement that gave me a case number and warned that I would have to wait until they replied and any further contact from me would delay response. After four days, two weeks of back and forth ensued, all designed to make things difficult for me and warn me that if the machine was returned and their technicians could work it I wouldn't get a refund and would be charged for cartage. Finally I received a refund, but it was still $5.00 short of what I paid.

Product Quality
Shipping
Return Claim MadeYes
Product PurchasedKogan Agora Smart LED TV (Full HD) KALED43SMTZA (43")
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1 comment
Kogan
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Good phone great price

published

This phone is like a new phone no scratches work well can't fault it and really good price and it was easy to get on this site and totally satisfied with phone and kogan I have brought a few items and had no problems

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ripley

Ripley

  • 2 reviews

Read the fine print. Really, really fine print

published

I bought a phone from this mob and they included a 'free' SIM card. I did not want nor need one but could not work out how to cancel and couldnt be bothered so just took it. Turns out that the 'free' SIM ended after 30 days and then they started charging $11.99 per month!!! Of course bloody hard to find out how to cancel online too!!

Product Quality
1 comment
Kogan
Ross x.Kogan

SCAM FRAUD

published

How can a company like this still be operating. Have taken my money but never sent the goods. DO NOT PURCHASE from this company. Purchased on the 7th of April and nothing has even been sent yet. They provide an Auspost number to make out it's been sent but they never do. Read the reviews of how many people this has happened to!! Illegal operation!!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Kogan
Ross x.Kogan
landscape f.

landscape f.Greater Melbourne (Outer), VIC

  • 2 reviews

Please be patient

published

As covid19 the shipping is not normal. Such an amazing gys. Fast and loving.Please be patient. Any shipping can't 1 day due . relax . most of the days 2-3 or 4-6 rough. Inside Australia. Look at the planes and traveling

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

KOGAN IS A SCAM.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
5 comments
Kogan
Ross x.Kogan
scammedbykogan
scammedbykogan

where is my order ross

scammedbykogan
scammedbykogan

still no movement in my order

Terry M

Terry MSouth East Queensland, QLD

  • 3 reviews

Dismal Customer service

published

I ordered a $400 item in 15/2. The item page showed that it will be in stock late Febuary. I thought, no worries, I can wait. The date comes and goes, without any contact from Kogan. I send them an Email and they reply that the item will be sent early march. 13/3, still nothing! Contact them again and now they say it will be sent late march. March goes into April and finally get a tracking number. Now 25/4, and the tracking hasn't moved from information received by Australia Post. Which means that Aust Post doesn't have the item. This company is the worst I have ever dealt with. I have waited long enough and now have to try to get a refund through Paypal. And from what I have read, they try their hardest not to give refunds!

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Kogan
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Terry M
Terry M
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Donna Burgess

Donna BurgessSouth East Queensland, QLD

  • 2 reviews

Never have any problems

published

I see alot of unhappy reviews from customers, which is sad to see, so I would like to add a positive note.
I have been purchasing products from Kogan for nearly 2 years. I've bought a vacuum cleaner, air fryer, sheets, pillows, doonas, 2 T.v's, furniture, & i can honestly say I have never had a bad experience. The products have allways arrived in a timely & efficient manner. I love Kogan, & i will continue to purchase from this company. Thank you Kogan, I am a happy customer.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jake2012

Jake2012Greater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

No Customer Service, avoid at all cost!

published

I just wanted to share my recent experiences dealing with Kogan. Was considering buying a AC split system & treadmill.

On both occasions the add did not provide sufficient consumer information so I attempted to call them - no hope, they have no customer call centre!!

So customers are forced to email them - send an email, wait several days for a stupid reply that fails to Answer your query!!

So I decide to email asking for them to call me to discuss my intended purchase - dream, they responded advising they can’t call customers!!

Seriously, Kogan are just a reseller, they have little knowledge about the products they list for sale & offer NO customer service.

I WILL BE DELETING THE APP

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHeadache & Frustration
See all answers
1 comment
Kogan
Ross x.Kogan
Michael

MichaelSydney, NSW

  • 2 reviews

First and last time will buy from Kogan

published

Been over a week and no update on tracking. I don't believe they have sent it, they just lodge an auspost tracking to make it look like it.
Ordered 17th April, still shows shipping info approved by auspost today. Has not moved.

Ordered online from kmart thursday night, auspost is delivering it Monday.

Bye bye Kogan, never again. And where do you complain with these flops, some online form that doesn't load.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Kogan
Ross x.Kogan
Michael
Michael

What emails. You guys day you hve sent it, where tf is it. Your complaint form doesnt load.

ppppp

ppppp

  • 2 reviews

Dodgy as, time frame non existent

published

Do not purchase from this dodgy company.

It took 2.5 weeks for a laptop to arrive (Melbourne to Melbourne) via express post. It was stated they had "leaves warehouse in 2_3 business days and express post" now I want to refund but No one will return emails.
They are happy to take your $$$ but slow to send you items.
I had the same item send from Sydney via a reputable dealer and it got to me in 3 days.
Btw Dick smith is the same company.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMicrosoft Surface Laptop
See all answers
3 comments
Kogan
Ross x.Kogan
ppppp
ppppp

Haha what a Joke no one has replied to my email since Thursday.
I'm requiring a refund now.. so reply to your emails, I've responded, so assist in resolving this issue. I WILL NEVER BUY FROM YOU OR DICK SMITH WHO ARE THE SAME COMPANY

ppppp
ppppp

And still no reply or refund.
Scammers do not use
Ombudsmen has been informed

Jason

JasonSouth East Queensland, QLD

  • Verified customer

Kogan Customer Service and Refund DO NOT BUY FROM KOGAN

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Kogan
Ross x.Kogan
Page 2 of 459
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Questions & Answers

connors_jim

connors_jimasked

Some time ago I purchased from Kogan a KAWRTACBLKA WI Fi (Extender)-Can somebody inform me how to acquire a "password"for this appliance, Jim Connors

No answers
Robert W.

Robert W.asked

I have never used Kogan but added you to my on line shopping list as a possible option. Your reviews stand at 3.5 which I assume is a longer term outcome. What are you doing to lift your ratings into the fours.
Rob

1 answer
Henry
Henry

I prefer to try a a business I haven't purchased from before to make my own personal experience review. If they fail dismally I shall return to a business which I have had a more favourable experience. It's more a trial and error exercise. I'm not looking to maximise my review score but just to voice my opinion and experience for those who show due diligence and do their review homework prior to committing to a purchase. Not quite sure why you think I am looking to increase my ratings average. That is not my aim.

Ari

Ariasked

is there any way that i can talk to someone from kogan.com? There is no customer service for inquiries and questions. That help center on the website is not helpful and the phone number is only automatic message about their service. How can contact them?

2 answers
Pollyfodder
Pollyfodder

For people having trouble with this mob, dont put up with their generic ROSS X (BOT) rhubarb, contact the authorities below:

Minister for ACCC (Fed Treasurer) 02 6277 7340

Minister for Consumer Affairs Victoria:
[email protected]
Telephone (03) 9651 5000

N.S.W Fair Trading, Telephone 133220

QLD Fair Trading, Telephone (07) 3328 4811
Minister Fair Trading, Telephone (07) 3719 7400

W.A Consumer Protection, Telephone 1300 304 054
[email protected]

ACCC Australian Competion and Consumer Commission:
Telephone 1300 302 502

Also folks, LET YOUR LOCAL NEWSPAPER and local Member of Parliament know!
Crooked and unreputable companies survive on anonymity!

Austin
Austin

Thanks, Pollyfodder. Will do

Get an answer from our members and Kogan representatives

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