This phone is like a new phone no scratches work well can't fault it and really good price and it was easy to get on this site and totally satisfied with phone and kogan I have brought a few items and had no problems

I bought a phone from this mob and they included a 'free' SIM card. I did not want nor need one but could not work out how to cancel and couldnt be bothered so just took it. Turns out that the 'free' SIM ended after 30 days and then they started charging $11.99 per month!!! Of course bloody hard to find out how to cancel online too!!

How can a company like this still be operating. Have taken my money but never sent the goods. DO NOT PURCHASE from this company. Purchased on the 7th of April and nothing has even been sent yet. They provide an Auspost number to make out it's been sent but they never do. Read the reviews of how many people this has happened to!! Illegal operation!!!

As covid19 the shipping is not normal. Such an amazing gys. Fast and loving.Please be patient. Any shipping can't 1 day due . relax . most of the days 2-3 or 4-6 rough. Inside Australia. Look at the planes and traveling

I ordered a $400 item in 15/2. The item page showed that it will be in stock late Febuary. I thought, no worries, I can wait. The date comes and goes, without any contact from Kogan. I send them an Email and they reply that the item will be sent early march. 13/3, still nothing! Contact them again and now they say it will be sent late march. March goes into April and finally get a tracking number. Now 25/4, and the tracking hasn't moved from information received by Australia Post. Which means that Aust Post doesn't have the item. This company is the worst I have ever dealt with. I have waited long enough and now have to try to get a refund through Paypal. And from what I have read, they try their hardest not to give refunds!

I see alot of unhappy reviews from customers, which is sad to see, so I would like to add a positive note.
I have been purchasing products from Kogan for nearly 2 years. I've bought a vacuum cleaner, air fryer, sheets, pillows, doonas, 2 T.v's, furniture, & i can honestly say I have never had a bad experience. The products have allways arrived in a timely & efficient manner. I love Kogan, & i will continue to purchase from this company. Thank you Kogan, I am a happy customer.

I just wanted to share my recent experiences dealing with Kogan. Was considering buying a AC split system & treadmill.

On both occasions the add did not provide sufficient consumer information so I attempted to call them - no hope, they have no customer call centre!!

So customers are forced to email them - send an email, wait several days for a stupid reply that fails to Answer your query!!

So I decide to email asking for them to call me to discuss my intended purchase - dream, they responded advising they can’t call customers!!

Seriously, Kogan are just a reseller, they have little knowledge about the products they list for sale & offer NO customer service.

I WILL BE DELETING THE APP

Been over a week and no update on tracking. I don't believe they have sent it, they just lodge an auspost tracking to make it look like it.
Ordered 17th April, still shows shipping info approved by auspost today. Has not moved.

Ordered online from kmart thursday night, auspost is delivering it Monday.

Bye bye Kogan, never again. And where do you complain with these flops, some online form that doesn't load.

Do not purchase from this dodgy company.

It took 2.5 weeks for a laptop to arrive (Melbourne to Melbourne) via express post. It was stated they had "leaves warehouse in 2_3 business days and express post" now I want to refund but No one will return emails.
They are happy to take your $$$ but slow to send you items.
I had the same item send from Sydney via a reputable dealer and it got to me in 3 days.
Btw Dick smith is the same company.

Purchased mobile sim card for my daughter and trying to activate and port her old number. Received e-mail from Kogan, unsuccessful in porting the number please contact customer service. Waiting for 2 hours on the phone for customer service to answer... Still no answer, worst than Telstra!
How do I get this issue fixed quickly???

Hard to deal with! No phone number or email address for complaints or questions. would not recommend. I ordered something and canceled it within 5 min. I requested that my founds go back to my credit card but kogan gave me store credit instead whats expires in 3 months.

Customer support is worst and i haven’t received anything information about product which I ordered last week. My product still not shipped which should shipped in 1-3 days as they said when I ordered.

Has been very slow and poor communication about the status of delivery. the two deliveries were ordered three weeks ago and still showing at Kogan warehouse, although the dispatch notice was instantaneous. I am doubtful on the dispatch notice (might be a system self-generated)

Customer Support is horrendous. Kogan still owe me $$$ on an item that was never delivered and acknowledged as lost by there delivery partner. Cannot contact them and have had to make a complaint to the Consumer body in WA.

This was the 2nd time I have used Kogan and I had similar issues the first time. Gave them there 2nd chance. There will not be a 3rd.

Buy elsewhere.

Do not use this company. The iPad clearly shows that it will despatch in 1-2 days. I ordered and paid, and waited over 2 weeks. Nothing happens. I sent inquiry, the warehouse team never response. They are cheating.