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Reviews

3.4

9,176 reviews
5
(4,627)
4
(1,060)
3
(214)
2
(344)
1
(2,931)
  • Product Quality
    2.7 (1,129)
  • Return Claim MadeYes (410) · No (937)
  • Shipping
    2.9 (847)
  • Warranty Claim MadeYes (254) · No (980)
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Behrouz Javid Tehrani

Behrouz Javid TehraniSydney, NSW

  • 2 reviews

They are thieves

published

Kogan took $12 from my account twice without my permission or agreement. They are thieves. I had no agreement to pay this money. This is real theft.
I have no 30 words to write here.



2 comments
Kogan
Ross x.Kogan

You have no customer service and we haven't any agreement you take money from my account monthly.

Charlie Australia

Charlie AustraliaSouth East Queensland, QLD

  • 3 reviews

Product never arrived, no accountability, no access to help in my case.

published

Product ( medical safety goggles) never received. External sender says they sent it but nil shipping information date etc. Unable to speak to a person at Kogan. Unable to file a complaint to Kogan on line as numbers dont match and it will not transmit. intentional? I guess I lose my $49.99. All I can say is “bring back the shops” where you can at least discuss a problem.

1 comment
Kogan
Ross x.Kogan
Bazzy

BazzyMetropolitan Adelaide, SA

Terrible

published

How the hell do you contact anyone in this company about a missing order?? Directing us to the help page is useless it doesn’t answer my question - just terrible service!! I need to speak with someone!!!

2 comments
Kogan
Ross x.Kogan
Bazzy
Bazzy
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balmainbug

balmainbugSYDNEY

  • 7 reviews

Forget timely delivery

published

Ordered 4 April. Paid $12 postage. Posted 11 April. 21 April and no sign.
Purchased product from another company paid $3 postage. Posted same day. Received 2 days later.
I’ve learnt a lesson in life.

1 comment
Kogan
Ross x.Kogan
Liz B

Liz BGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Mixed Bag

published
1 comment
Kogan
Ross x.Kogan

Can't contact kogan

published

ordered a phone a week ago, processing date from wharehouse on 27 April kogans website now says this phone is out of stock.
So, obviously not going to get it.

2 comments
Kogan
Ross x.Kogan
Jindalee Art H.
Jindalee Art H.
Adam

AdamWide Bay-Burnett, QLD

Stay clear

published

After order over 600 dollars worth of red wines from kogan they finally arrived but!!!!.....they were not the red wines advertised on KOGAN site, 2 weeks now and over 29 emails and still no solution from kogan
Stay clear of this company they are scammers with no customer service

3 comments
Kogan
Ross x.Kogan
Adam
Adam

Kogan is a joke.....

Adam
Adam

ive given up and accepted my losses, i will continue to warn others not to buy from kogan .....you are liars and scammers.....

stephen13

stephen13Greater Melbourne (Metropolitan), VIC

  • 29 reviews

Once they get your money, you're on your own!

published

I paid $300 for a garmin watch on the 6th April with Kogan. I have factored in Aus Post delays but have not had a proper response as to where this product is 2 weeks later. Furthermore, I ordered a mich cheaper product though Kogan on the 13th so there is no reason why the initial product isn't here. They are also very hard to nail down with contacts etc. making consumer affairs complaints more difficult. In this market, places like catch are a lot safer as there response rate is much better. Kogan's is non existent!

3 comments
Kogan
Ross x.Kogan
stephen13
stephen13
stephen13
stephen13
Rich92

Rich92Greater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Good value products stock so much

published

A good company for Affordable online shopping stock thousands and thousands of items have almost any item you’ll need. used them like 6-8 times in the past. every time I’ve been pleased with the Quality at a good price. Quick to dispatch from the warehouse the Quality of the products are good will definitely will keep using them keep up the great work Kogan

In the past I’ve ordered a 32 inch tv, furniture and more recently bunch of bedding

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They took money. No internet for 4 days. Still on hold

published

I have been calling and emailing for 4 days as no internet . No reply. No answer . Messenger told me they were for business only and to try the number over been on hold to again . This time 12pm- 3.23. And counting

1 comment
Kogan
Ross x.Kogan
Ash

AshIllawarra, NSW

Ordered, Paid for, Goods not delivered - 1 Month Later

published

A month ago I ordered a product, this has been paid for, yet nothing has been shipped? Kogan has no visible support or contact number - this is a total scam!

1 comment
Kogan
Ross x.Kogan
Lil L.

Lil L.Greater Melbourne (Inner), VIC

  • 2 reviews

Oil Heater

published

Ordered a heater over a week ago, and even though we are in a pandemic it arrived quite quickly. Works really well, especially for the old house I'm living in which is literally a freezer. I can finally be warm during these cold months. And it's a great price too!

michael j.

michael j.Greater Melbourne (Inner), VIC

  • 2 reviews

Always quality products

published

I've ordered over 20 items over the years I have never had a single fault with any of them, quick delivery and return policy if needed, not that I have needed it!

Akki

AkkiGreater Melbourne (Inner), VIC

Cant track item, no customer support

published

I placed an order 3 weeks ago, tracking shows that Item was dispatched but the postal information has not been updated.
Shocking help centre whick lands you to the same page when you try to dig deeper!! Ebay and Amazon are far much better.
I may have to report them to bank as it seems scam.

1 comment
Kogan
Ross x.Kogan
SamL

SamL

  • 7 reviews

"kogan first" is a fraudulent scam

published

I recently discovered that for the last 2 months, kogan had been withdrawing $11.99 from my bank account for a service called 'kogan first', which I had unwittingly signed up for. I contacted them to advise that I had never knowingly authorized any such transaction only to be told, tough luck. I am currently in contact with my bank, kogan dispute resolution process and office of fair trading to have this reversed. I expected more from kogan...

1 comment
Kogan
Ross x.Kogan
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Regrets

published

I ordered samsung galaxy buds + on 12/3 and on 13/4, recieved an email that my parcel has been dispatched. I was curious that they are working even on Easter monday. But afterwards, no development over my parcel delivery, auspost doesn't even know whereabouts of my parcel and you can't even download your invoice of the product. What a crappy site, i seriously regretting it to not to order from Amazon. It was just 30 dollar difference and now i am thinking i goona loose my 210 bucks as well. Please, a request to the future customers please read these reviews and don't buy from this site.
Order no:62FYCWRK

1 comment
Kogan
Ross x.Kogan

My KOGAN Combo Scanner is perfect for the job

published

Initially had a problem with the SCANNER sent. But a replacement was sent without too much trouble. The replacement has worked perfectly for colour slides and photo digital scanning.
Thank you KOGAN for a good product and good back up service.

Peter S.

Peter S.

  • 2 reviews
  • Verified customer

They take your money and never deliver the goods you paid for. Do not use KOGAN

published

I paid $162 for some exercise equipment. The goods were supposed to "ship on April 2" and take "2-5 days" to arrive. However the tracking number they provided was BOGUS. I have contacted their support 3 times and they are blaming their supplier. I bought from Kogan in good faith. It is their problem to resolve not mine.
Do not buy from Kogan!

4 comments
Kogan
Ross x.Kogan
Peter S.
Peter S.

I have had no feedback from you team. I want a refund, as your service is bogus and there will never be any delivery. You are just stealing my money

Peter S.
Peter S.

Where is my refund?? You have stolen my money and not delivered any goods. I WANT A REFUND

Hope you have all day

published

I write this review on hold by the call center........Always like this..........
Employ more staff Kogan it will cost you customers.......
41 minutes on hold to a phone service provider so far and time is still ticking..
Terrible really

1 comment
Kogan
Ross x.Kogan
mcmacca69

mcmacca69AU

  • 6 reviews

Slowest delivery I have ever experienced.

published

Emails I receive saying your item has been dispatched then 10 days later still no item. What a joke. Kogan get your act together seriously hopeless. Try and call them lol

1 comment
Kogan
Ross x.Kogan
Page 4 of 459
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Questions & Answers

Sophie M.

Sophie M.asked

KOGAN Can’t log in or track my order. Won’t send me a re set password. I email asking for a password re set and it never shows up in my sent emails. Wtf is this site. Can’t call them either. Anyone can’t log in?

No answers
connors_jim

connors_jimasked

Some time ago I purchased from Kogan a KAWRTACBLKA WI Fi (Extender)-Can somebody inform me how to acquire a "password"for this appliance, Jim Connors

No answers
Robert W.

Robert W.asked

I have never used Kogan but added you to my on line shopping list as a possible option. Your reviews stand at 3.5 which I assume is a longer term outcome. What are you doing to lift your ratings into the fours.
Rob

1 answer
Henry
Henry

I prefer to try a a business I haven't purchased from before to make my own personal experience review. If they fail dismally I shall return to a business which I have had a more favourable experience. It's more a trial and error exercise. I'm not looking to maximise my review score but just to voice my opinion and experience for those who show due diligence and do their review homework prior to committing to a purchase. Not quite sure why you think I am looking to increase my ratings average. That is not my aim.

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