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- Verified customer
Best Customer Service Ever.
I purchased a Metabox laptop from Kris and the guys at Kong Computers and received the best customer service I've ever had before. Kris kept me up-to-date with my delivery, build and overall status on a daily basis, even apologising for things beyond the team's control when it came to delays.
At the end of the day, you could buy your computers and laptops from somewhere else but why would you want to when you would miss out on the pleasure of dealing with these guys.
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ziseraaron1South East Queensland, QLD
- 2 reviews
MSI Infinite S Is the perfect machine for anyone! VR Ready.
This computer provides astounding graphics for such a compact and quiet machine. Under $2000 you can get this machine to run any game you want at ultra graphics. This machine is definitely worth the 2 grand you spend on it.
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The reviewer stated that an incentive was offered for this review
Dan GSydney, NSW
- 9 reviews
MSI Trident X Plus 9 is a perfect VR-ready machine. 3+ years a happy Kong customer.
Kris at Kong Computers Australia has never steered me wrong in over 3 years of business and personal computer sales and support.
I needed an affordable future-proof VR-ready PC and Kris recommended the MSI Trident X Plus 9. I opted for 64GB ram as I use it for 3D modelling image and video editing as well as gaming.
The Trident so far seems flawless - 2x 1080p Boneworks on the Valve Index at 60+fps. It's relatively cool and quiet too. Very happy so far - will update this review as is customary, around warranty-time ;)
Thanks Kris! Love the Trident.
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The reviewer stated that an incentive was offered for this review
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LeanneSydney, NSW
- 2 reviews
Amazing customer service.
Purchased MSI Infinite S 9SH-057AU Gaming Desktop and am very happy with this purchase and am excited to be using it. Customer services was excellent and my desktop arrived over night even with free shipping! Highly recommend.
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Kris C.Kong Australia
Thanks so much for your review Leanne :) We will forward onto MSI for you as well. Thanks, Kris from Kong Computers
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BLAIL64Sydney, NSW
Bought Metabox Laptop from them and Customer Service was 2nd to none
Over two years ago I bought a gaming laptop from Metabox through them
with the Specs that I wanted.
Unfortunately, what I wanted wasn't in stock but they gave me free upgrade
Instead. two years & 2 months later my laptop still works without any Issues.
Kris & Daniel Bao from Metabox were a pleasure to deal with two years ago.
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DebMid West, WA
Trustworthy and Responsive
I bought an MSI PS42 laptop. Kong was extremely responsive from product enquiry, through back-order (as the laptops were not yet in stock), delivery, post-delivery support and even 2 months later when the free gift hadn't arrived. I dealt with Kris and all was done over email. I would definitely use Kong over and over again as I completely trust them and I'm also loving my new laptop.
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Bonnie J.
- 2 reviews
Top-Notch Help and Service, fast delivery, and you get what you pay for.
At first, I was sceptical about Kong Computers, it's a lot of money to trust in an unknown computer place when purchasing online. I am soo glad that I did. I purchased an MSI desktop which they answered all my questions well without being a too hard salesperson. A month later, I realised I made a mistake and didn't get enough storage. I contacted Kong Computers and asked my options, what followed was a lengthy exchange of the best options and how to do it. It was more than what a customer would expect and was immensely helpful. That has won me over so much that I decided to write this review. Super helpful.
If you have any questions, no matter how stupid, they do not hesitate to answer them as if they weren't stupid.
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Excellent customer service
Great service from KRIS. Bought a laptop from Kong's computer last December and Kris has provided excellent response and customized service everytime when issues arise. Very satisfactory. Will. Definitely go back for future workstation.
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ScottSydney, NSW
Brilliant personalised services
Kris at Kong computers is great, always fast responses to emails and keeps you in the loop with the order. A fantastic well built and fast laptop from Metabox too. Cannot fault.
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Mike D.Sydney, NSW
- 2 reviews
- 1 like
- Verified customer
I Couldn't ask for a better service
Products are sold cheaper than the supplier's price idk how they do their magic.
Excellent laptop performance and very fast delivery.
Owner responds tk email in a matter of minutes. I will definitely buy from him again 11/10
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Y H LIMCentral Queensland, QLD
- Verified customer
Buy MSI GE75 with RTX2060 GPU
Guys, this is the place to buy your laptops from.
After Googling customer feedbacks, I bought the MSI GE75 8SE from him.
Also, my son bought his laptop from him earlier - great experience.
The delivery was quick, well packed, and I was fully informed on status.
Guys, the real acid test of customer experience is when you have problems.
I had some issues with redeeming promo gifts from MSI.
Here, I can vouch that Kris at Kong is super exemplary,
following up daily with your issues until they are fully resolved to your satisfaction.
Top Best recommendation to buy from Kris at Kong Computers.
Philip
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Excellent customer service and product
I spoke to Kris about the Metabox P850NP and the different options available to ensure that the computer will b able to handle the load as I have been using an old Alienware laptop and its not coping with the demands. Kris was able to provide information regarding the difference between the quad core I7 and the new hex core I7 desktop and didn't try to up sell me with stuff I didn't need and informed me what could be upgraded later if I wanted. Kris also told me that if I waited another month that I would most likely get the laptop cheaper as t...Read more
hat's when Metabox have their largest sales and also said that if the price went back to full price in December that he will still give me the current discounted price (November sale price). He also put my mind at ease if I had any warranty problems that it will get sorted as I've had a lot of trouble with HP. I didn't order straight away as I was on a budget and needed to consider what I needed vs wanted in a laptop and wanted to get the best deal. By the time I put the order in, Metabox had decided to not sell the N850NP anymore and I spoke to Kris and said that I wanted that model over the alpha because it had the desktop CPU. He rang Metabox and was able to put the last one on hold for me. As for the laptop, and considering the price difference between Metabox and other brands for specs, I'm very happy with the quality and build which is a lot better than I was anticipating. I will highly recommend Kong Computers to anyone from experienced buyers to beginners.Similar opinion? Write a review on ieatwords.com.au!
JuriYass
- 2 reviews
- Verified customer
Outstanding Costumer Support
So let me say beforehand that I usually don't write any reviews! But I had to because I couldn't tip the man (Kris Cawthorn) that was helping me with my purchase. I've never in my life received such an service! I don't know what position this guy is in but you (Kong computers) should promote him. By far the quickest replys I've ever received. Made me feel safe ordering from this company and will order / recommend in the future for sure. Well if that didn't convince you all I got to say about the service : caring, professional, friendly, FAST.
Thank you !
-Juri
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DouglasHRavensbourne
- Verified customer
Great service and support
Very helpful before purchasing – asked other customers with the same laptop their thoughts. Always reply to emails same day or next day usually, two days max. Gave me a $50 discount, the best price around. When one of the rubber feet fell off after about a year they contacted Gigabyte and gave me three options for repair. Excellent service all round.
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JoshAdelaide
- 2 reviews
- 1 like
Amazing service and great prices!
I ordered a Metabox laptop from Kong computers on cyber Monday. The price was very good for the specs and Kris kept me up to date the whole way. My double order error was quickly resolved. When my package arrived there was some minor damage as the box had been dropped but Kris provided brilliant customer service and resolved this problem quickly.
Would recommend to anyone looking for a new PC.
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zeWombatSydney
- 4 reviews
- Verified customer
Very trustworthy and helpful supplier
We need more small companies like this in Australia. Use them. Buy from them. They will even talk to you on the phone. Amazing.
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DylanHunter Region, NSW
Computer purchased
I purchased my sons computer through Kong Computers and I couldn’t be happier. Kris really helped me go through the options and specs of the different options, great man, fantastic help. Once I purchased it the computer arrived within the same week. Highly recommenced buying your computer through Kong. Will definitely be buying all of my computer needs from Kris in the future!!!
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Jesse APerth
- Verified customer
No regrets
Bought a laptop from here a while back. Soon after I deposited the money, I got an actual human response from Kris. After transferring as much money as I did, I found it incredibly reassuring.
He kept me updated throughout the process, apologised when there were delays out of his control, and when the prices changed the day after my purchase he offered to refund me the difference.
I don't normally write store reviews, but I will for this company.
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Jono.SWollongong
Brilliant Service and an Excellent Company, worthy of 6 stars!!!
I would definitely have to start by commending the excellent, professional and friendly staff at Kong Computers (especially Kris as others have mentioned). He consistently went the extra mile to ensure the smoothest purchase process possible. After receiving my laptop (pretty much overnight), there were a few issues regarding incorrectly advertised specifications. Kris was friendly, always attentive, and remained in constant communication, (even out of business hours) ensuring that the issues were sorted out to my satisfaction, chasing up MSI o...Read more
n my behalf (the issues having originated from errors on MSIs behalf, not Kong Computers). I cannot commend Kong Computers highly enough. In being truthful and honest, Kris and Kong Computers are certainly worth of 6 stars, having consistently exceeded my expectations and delivered in every area. I cannot say I am an easy customer, I am extraordinarily picky and a perfectionist by nature, but despite any issues I have encountered or may encounter in future with my laptop, I am very happy I brought my Laptop through this great customer focused company. Best service I have ever received! I almost forgot to mention the great deals they have on offer. If you are in the market for a high powered laptop, look no further.Similar opinion? Write a review on ieatwords.com.au!
AndrewSydney
- 3 reviews
- 2 likes
- Verified customer
Excellent and honest company
Kris from Kong Computers has been excellent to deal with. I have recently purchased an Aorus X7 DT v8 from him. No issues whatsoever and Kris was able to find me a good supplier to upgrade the RAM (It came standard with 16GB but I wanted 32GB). I first contacted him early in the year and I wanted to purchase last years model, the Aorus X7 v7 which was the one that was available at the time. Kris gave me valuable advice and suggested I wait a few weeks as Intel was coming out with the new 8th generation processors which Aorus would integrate int...Read more
o their new line of laptops. He could have just as easily kept quite and said nothing but I'm glad he did. He is an honest and sincere person. I will be purchasing my future computer products through him.Similar opinion? Write a review on ieatwords.com.au!
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Kris C.Kong Australia
Brilliant, thanks Paul. We really appreciate you taking the time to write this review. Let us know if you have any questions about the laptop. Cheers, Kris