Kresta VIC, Coburg

We ordered blinds last August still no blockout blind in the kitchen. They tell you they will call back but never do we were told the blind was on its way so we called them to find out the progress & found out it’s in the factory.Called again & l was told it was installed why would we be so angry if this was installed. Many calls later we are now told to take a photo of the blind that was installed & here we go again we have to prove the blockout blind wasn’t installed. It’s been an absolute disaster from go to WOE. One time we were told the blind was in Perth what really annoys me is the lack of service & incompetence

After taking the morning of work, moving furniture for easy access and waiting half an hour for salesman to arrive, I gave Kresta a call to ask how far away the salesman was, only to be told he was not coming. As soon as this was known someone should have cancelled or rescheduled all of this gentleman’s appointments. People get sick etc, I understand this. How hard is it for someone to pick up the phone and let me know. Lots of other companies in the market place, won’t be using Kresta. When will companies realise that customer service is important?

I had to wait a bit for my plantation shutters to be custom made. But with Theo installing them, once they finally were here from America, what a legend. Best installation guy you'll ever find for custom made blinds. Thanks so much Theo. Expert job!!!

Hi Kresta,

Lovely sales rep sold us honey comb blinds in April which were installed in June/July and then August as one blind came without the wand and had to be replaced. 24 hours after installation the wand was malfunctioning on the larger window and we arranged for it to be looked at when the August blind arrived. He fixed it, however it needed a lot of jiggling to get it to open correctly, and continued to be difficult to use. Now, January, the same wand has stuffed up totally and I am informed that if I pay $83.00 they will send someon...

Always seem to be speaking to a voice recorder. Do any people work at Kresta apart from the lady on the voice mail?
I managed to get someone out to do the quote for plantation shutters in early October and everything seemed to be going along well. On the quote I made a request for blinds to be installed before Christmas. No problem to do this Kresta stated. So I went ahead and paid a whopping 50% deposit in good faith. Christmas came and went and no shutters. Now I've paid the whopping final balance payment and am waiting for the fitter to cal...

A little difficult to contact the local office initially. I had to email and call them twice each before a service appointment was confirmed, but the person who came to adjust my blinds was punctual, quick, friendly and professional.

The lady who came to do the quote, Jill, was fantastic.
The blinds and curtains are beautiful!
Renee, who is the manager of the store, is awful! She is unfriendly, rude and harrassed us for payment after not taking my call twice when I tried to pay. She once told me "Don't call me to pay on Monday morning because I'm doing the pays" the second time she told me that she was waiting on a call back from my partner to pay. Why wouldn't she take my payment? Then she called to say the payment was overdue! Ugh!

The product looks great and functions well. I have had three roller blinds installed. The follow up after ordering could be improved to clarify waiting times, payment etc. The company protocol needs amending so the communication from initial measure, acceptance of the order and informing the client of installation is much slicker.

I contacted over 5 companies to quote on cellular blinds. We all know what happens - some call you back, some don't, some provide a professional quote, some don't etc.
I was very happy with Kresta's responsiveness . Someone came and quoted within days of my first contact, we were given some very useful advice in that process and the next steps were made very clear. I liked that there was no push to increase our purchase/upselling.
Kresta is at the midpoint in pricing in my opinion. Our contact generously extended a recent promotion discount to our order, which meant the price was lower than expected.
Installation was on the day and time expected and was incredibly quick.

This is the worst of the worst in a company i have ever had to deal with.
Save yourself the heartache and stress in dealing with Kresta in Melbourne.
6 weeks for roller blinds and only to be told on day of fitting 3 are missing and 2 have been incorrectly measured.
What a joke, endless phone calls to Kresta with no returned calls.
The only time i ever received a call was for payment before fitting.
Its amazing they are still around.

Months ago my husband and I begun our search for the perfect blinds to furnish our house. After much research (so we thought) and comparing companies and products we landed on disgraceful service and not to mention terrible product from Kresta. If we had known better we wouldn't have bothered with this dodgy company. They are happy to take your money and ask for 50% upfront and the balance before they install, but when you are not happy with the products you received, good luck trying to get a resolution. Today is the last straw for us. Aft...

As a ' review' I would say DONT ORDER your shutters with Kresta. I ordered 8 shutters with them on 29/7/14. I was promised a frame that the sales lady didn't have a sample on her - however promised that they do make them.
You need to pay half the cost before the man comes out to messure. When he came out I was told that the frame I wanted is In fact NOT supplied by Kresta. As I had already paid 1/2 I was locked into the company. Disappointed I choice a different frame. 14 weeks later I am called and asked to pay final payments as they are goi...

Absolutely appalled with the service from Kresta Coburg. Our dismal experience began nearly two months ago. We chose Kresta because we wanted to support a business in our local area and the sales rep assured us that our blinds could be made and fitted in approx three weeks. It was quite urgent as I had just gotten out of hospital with a sleepless baby so the prompt installation of the blockout blinds we wanted in the kids rooms was so important.

We went ahead and ordered the blinds for the kids rooms after having the windows measured by a gu...