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Unreliable and greedy
This company is unreliable & scams you into paying more! Make sure you do your research as there are more reliable & cheaper Services that will have better customer service and results!!
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KimNorth Queensland, QLD
Life changing
I had facial 'vascular' red vein removal on my chin, cheeks and either side of nose. Before I couldn't leave the house without foundation covering my red veins that stuck out, and I would re apply a little foundation a few times a day. I've only had one treatment and the largest red veins are completely gone ! I'm now not so self conscious and am proudly about to leave the house foundation free for my second treatment to get the little ones now. Thank-you !
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The reviewer stated that an incentive was offered for this review
LilyNSW, 2150
- 62 reviews
Safety Warning
I visited the Penrith Laser Clinic today for laser hair removal to my underarms and the technician failed to provide me with protective eyewear before the procedure. Lasers are dangerous and can cause serious and potentially permanent eye damage with just one unprotected treatment. I only realised that neither myself or the technician were wearing glasses when she had finished and left me alone in the room. I then saw the eyewear sitting on the bench and couldn't believe her lack of professionalism and complete disregard for both my safety and ...Read more
her own (she had not worn protective eyewear either). Don't risk it, get your laser hair removal done elsewhere with better staff and better client care. When I realised what had happened, I verbally complained at the time to the technician and I lodged a written complaint the same day with Laser Clinics Australia. Let's hope they take safety seriously take the appropriate action to ensure this never happens again. In the meantime, stay away from the Penrith store. If the technician made this mistake with me and didn't even realise it when I pointed it out to her, what other mistakes has she made?Similar opinion? Write a review on ieatwords.com.au!
cwells
- 2 reviews
Exfoliater serum
I’ve been getting laser hair removal for years. It’s effective for me and I have minimal hair now, so that’s great. Good customer service at my clinic BUT
Was sold a Pigmentation serum and the exfoliater with it. Told not to use pigmentation serum on the face but the exfoliater can be used on the face. I’ve never had a exfoliater cause the biggest breakout in my life. I’ve had the worst allergic reaction after using it only twice. Nothing else has changed for me including creams, cleansers and washing powder etc. this is the only product I’ve used and I’m so embarrassed by what’s happened to my face. It’s so painful too. Do not use this exfoliator on your face! It’s sooooooo bad!!!
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Karen RAU
- 4 reviews
derma roller
Love the derma roller. My skin feels like it needs to be worked. I loved how this feels, and I love applying good serum after it. my skin is much better (along with other things such as ipl facials)
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Becs Y.Canberra 2600, ACT
Rude and unhelpful staff
The staff are rude and smug. I was literally 2 minutes late for my appointment and they had “given my room away and could no longer accommodate my appointment today.”
I’m annoyed I’ve already prepaid a bunch of appointments otherwise I would never go back. Be very careful prebooking and paying for appointments in advance because the staff will be as rude as they like to you once they’ve already got your money
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Laser clinics chermside westfield
I had botox today, given to me by registered nurse Fiona Withers. I'll give her 5 stars, as she was polite, friendly, welcoming and I hardly felt the injections at all! She was professional and delivered all the after care advice etc. I highly recommend her.
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Dot.H.South East Queensland, QLD
Terrible customer service - Loganholme
I purchased pre-paid laser hair removal from this clinic and all was going well for a few months until today. I have to travel an hour and a half to get to this clinic and was literally 5min late for my appointment and was met by a stoney faced receptionist who was very unsympathetic to any circumstance and was told I would need to come back in 2 hours or reschedule. This did take me by surprise and when trying to work out a time to reschedule, again the receptionist gave the impression of impatience. I understand the staff are sometimes under pressure but it seems that the customer service of this company is not their priority. I left without rescheduling and feeling very much undervalued as a customer.
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Az S.Sydney, NSW
BAD EXPERIENCE
I had experience at Helensvale Westfield, Gold Coast branch. Their equipment are out of service. I was burned many times also it did not work for the hair of my face.
They just charged me and I paid more than $1000 for over 30 sessions for face laser, and my hair is still growing and have to shave every week.
This shows their equipment does not have an appropriate setting or is out of service which does not work effectively on the hair that needs to be considered by the manager and the staffs. My hair is black with white skin. So I should get...Read more
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Madeleine G.Sydney, NSW
Best service I've had!
Had an incredible session at Marrickville Metro Laser Clinics Australia. I had a lot of questions and all of them were answered. I find it's difficult find someone who does laser, and is attentive to what they are doing, is thorough. It can be an uncomfortable process, but I felt like all my questions were valid and that i was in safe hands.
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The reviewer stated that an incentive was offered for this review
Georgina B.South-Eastern Region, NSW
Wonderful service and excellent results
Am new to laser treatments, however, the girls at the Gunghalin Laser Clinic Are always very accommodating and friendly. As for the results, I have very dark hair and fair sensitive skin and I am blown away with how well the laser hair treatments have worked, after only two sessions. The service is prompt and on time. Very happy customer.
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Amanda A.Gungahlin 2914, ACT
Best thing I ever did!
Professional, caring and a great service. Laser Clinic has made all the difference to my confidence and I have shared my experience with many. Life changing if you want to be free of worrying about hair :)
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Bonnie S.
- 2 reviews
Horrible experience - no numbing cream used !
I have been getting lip filler done since 2017, and my last experience in September 2022 was HORRIBLE. When I called to make a appointment I was advised that they no longer use numbing cream before the procedure, but to not worry because it won’t hurt, or if i like I can purchase it myself from the chemist. So i go and purchase EMLA from the chemist, which cost me like $20 for a 5ml tiny tube, put it on (had do to put it on 45 minutes before the procedure so you can imagine how stupid i felt and looked walking around with creamy white lips ! ) ...Read more
and when i got in, the doctor about to do the procedure basically told me i wasted my money because emla is NOWHERE near as strong as what they used before. The procedure was so painful, i actually thought i was going to pass out. My lips swelled up so much I couldnt go to work from the pain for 5 days. I spoke to another cosmetic injector That runs her own clinic as i was curious to see if maybe the numbing cream will not be provided anywhere anymore, and she told me that there is NO WAY she would not provide this to her clients, and that some struggling clinics are doing this to save money !!! I was told that the numbing cream is not only for pain, but for safety as it actually shrivels up nerves and vessels to avoid any permanent damage, and to avoid your vessels swelling up and bursting! Can you believe it? As if these guys don’t make enough money, they are now putting clients in danger and making it more painful than the procedure already is. Couldnt pay me 1m to get my fillers done with these guys. Save yourself the money and pain.Similar opinion? Write a review on ieatwords.com.au!
Great results - hair removal
I have been having laser hair removal with great results. I now never need to shave my underarms and very occasionally do I shave my legs. I’m really happy with my results
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The reviewer stated that an incentive was offered for this review
Megan A
- 2 reviews
I was so impressed by the staff
I was a walk in and had my laser started 10 mins later. Staff talked me through the process and any other questions I asked. Great service so I bought 6 hair removal treatments for half price. Even the full price was cheaper than elsewhere. Also quicker with great equipment. M.Albion
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The reviewer stated that an incentive was offered for this review
JessybGreater Melbourne (Metropolitan), VIC
Bad injectables, disappointing service
Have been visiting the clinic for the same treatment for over 2 years! Went back to complain when I received different results after seeing a new clinician and was told even though I had received the same amount of injectables and was told by the clinician that she probably should have spread the injections further across my forehead that I would have to pay for them to fix the results. How ridiculous and what bad service. You can’t expect customers to pay for and receive one treatment and when they fail to get what they ordered go and charge t...Read more
hem more. Clearly there is a lack of care at the standard of treatment provided and if you are unhappy there is a lack of responsibility on their part. Very very disappointed after showing so much loyalty to a business and watching staff constantly turn over that they could show no care at my dissatisfaction of service.Similar opinion? Write a review on ieatwords.com.au!
SaraGreater Melbourne (Metropolitan), VIC
- 2 reviews
Discrimination and terrible customer service at QV
My cousin moved recently from Colombia. She does not speak English very well but use google translator to communicate.
I went with her to her first appointment as there are a lot of questions that need to be asked.
Today, she went by herself to her second appointment. The person at the front desk told her she could not do the treatment as she did not speak English. Even thought she is communicating using the app and she is clearly understanding it.
I called, and that person (unfortunately I do not have the name) told me she did not have time t...Read more
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Australian residentGreater Melbourne (Inner), VIC
Poor Customer Service
The store manager at QV Melbourne, Sara, is an extremely rude, dismissive, arrogant, aggressive and unapologetic person. She doesn’t have courtesy or manners to behave properly towards her customers.
I have been going to QV to get multiple treatments for more than a year and I have also purchased few more sessions.
These people kept me waiting for as long as 30 minutes for my appointment multiple times in the past. And when I was once late by 9 minutes, Sara insisted that I was 15 minutes late and asked me to come back again. When I tried to ...Read more
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Laser clinic Tuggerah .
I could not be happier with the results I get each time I visit Laser clinic Tuggerah
Marina is a expert at what she does, she takes the time to listen and to top that she is a beautiful lady.
Thanks Marina and Laser Clinic Tuggerah.
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RachelPerth, WA
Excellent customer service
Clinic at Armadale have very professional friendly staff,they are always on time the hair removal treatment is excellent! Very satisfied client I would highly recommend this clinic anyday thanks ladies at Armadale.
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Questions & Answers
Sofiasked
Look, I'm new to hair removalin general.
Have booked to have my Brazilian done and after the first session have realised this does not include hair around your butt, even though in their FAQ's it does state the Brazillian includes this....
I'm too awkward to ask the ladies face to face - they aren't exactly comforting or non-judgemental - so I'm wondering if anyone can help me out -on the website, I can book for "Buttocks" ($120-ish) or "Behind" ($50-ish) ...
I'm assuming behind is probably going to be what I'm after - just wanting clarification on the difference between the two and what's actually included?
No answers
Anthony Rasked
Is it better to shave or use hair removal cream before a half arm hair removal treatment
Thanks
No answers
aastha r.asked
I I do permanent underarms hair removal which would be the best clinic and does it cause any harm to the skin
1 answer
I go to my local Laser Clinic in Perth- Midland. It causes no harm to my skin, but you are best to ask your therapist before starting any treatment if there are any risks involved for yourself.
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