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Reviewer Photos & Videos
- Verified customer
met our expectation
Overall the quality and service met expectation. Better quality control at earlier stages of building would have prevented a lot of later rework and fixes. On the whole we are satisfied with the built and services. 1.reasonably good but need rework a number of times.2.when Steve Dimitriou came on board it was better managed.3 we hardly used it but for that few times we used, the response was reasonably prompt.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
CamMelbourne
- Verified customer
Our Dream Home .. A Reality
This is our second build experience in Melbourne. We were very happy to find L37 who are able to take on the challenge of building our new home on a sloping land where other builders would not consider. We wanted a customised home which would utilised the slop of our land and fulfill our living requirements for now and the future. We were very pleased to have Chris Sfiligoj to design our home to our list of requirements.
We were finally able to secure finance and construction commenced early last year. We kept our fingers crossed for not...Read more
hitting rock when they did the site cut and as each stage went by we saw our home being built. Like our first build, we wanted to put in a physical termite barrier to ensure low cost and maintenance for the future. This was missed in the build stage which was extremely disappointing as it was stated in the contract and we did remind our site manager at the time. A site visit was arranged to see what could be done. We are reasonable people and with a heavy heart we understood that it was far too late to rectify this. An alternative was sought and agreed to which was not ideal but acceptable but still we are disappointed. We added sound proofing in certain walls, under shower bases and lagging of water pipes. Upon inspection the lagging around the water pipes were secured by a small piece of tape so came undone very quickly. Sound proofing in the wall was incomplete and had gaps. By the time we flagged this and the construction manager came to inspect, the plaster boards were already installed. Gap in the walls were filled to rectify but nothing could be done to secure the tapes around the pipes. It would have been good if this was picked up by QC before hand. We received fantastic guidance and advice when faced with making decisions with interior design and colour scheme. Each process of the build after this went by quickly and according to plan. Any challenges that rose was dealt with well. Progress reports were made, site visit arranged and progressed payments transferred. All good and everything was on track. We put our house on the market to sell with the longest settlement date possible to allow us to landscape, have the carpet laid and window furnishing done before we move in. We were realistic in the estimated dates given for hand over and wanted to make sure there was a buffer in the time scale to allow for the unexpected and a less stressful move. After the Christmas break, progress was slow and it was difficult obtain a definite hand over date as our settlement date approaches. This was rather stressful given we had no where to go if the house wasn’t ready in time. Luckily the assurance came that we could have the keys one and a half day before settlement. Just enough time to get the carpet laid. Although it was extremely stressful we are grateful for this. The alternative was unbearable to think about.
1 comment
Nick W.Latitude 37 Homes
Hi Cam,
Thanks for the feedback. I am very pleased that we delivered on your vision for a dream custom home. It was certainly a challenging site requiring a bespoke design solution with a single l... Read more
evel form at street level cascading to 3 levels at the rear of the home, stepping down the steep slope. Building is stressful and custom home building in particular is complex so providing a certain end date is not always possible until we are in the final stages. But i am very pleased that our team communicated effectively and you were able to move in on time. I am disappointed to hear of the niggling concerns you had along the way - with respect to the termite barrier, you can rest assured your home is termite protected to Austrailan Standards and signed off by the Building Surveyor. Our Maintenance & Warranty team will be in touch shortly to attend to any minor items that have arisen over the first few months in your new home. Thanks for choosing Latitude 37 and may you have many years of enjoyment in your new home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great Builders, Superb Workmanship
Our experience of building with Latitude 37 was a great one; the whole building process was stress free. We now have a high quality custom-built home which we are thrilled with.
The team of site managers/supervisors was committed and highly professional in ensuring that no corners were cut and everything was built to specifications. When errors were discovered (which we didn't even know about till later), they were rectified promptly.
In particular our last 2 site managers, Adrian & Steve went over and beyond the call of duty to ensure th...Read more
at our build was as perfect as could be. We were also frequently given updates on the build without having to ask for them. They were always happy to discuss any concerns we had and addressed them with a high level of professionalism. Even the sub-contractors on site were polite and helpful with our questions during walk throughs and visits. Kudos to the team at Latitude 37 and if we were to build another home, I would definitely go with Latitude again!
1 comment
Nick W.Latitude 37 Homes
Mary, we are very proud of the custom home that we designed and built for you. We appreciate you taking the time to post a review about your experience and confirm that we have again delivered on our... Read more
Vision, "Happy Clients, Great Homes". We hope you enjoy your fantastic new home for many years to come. You know where to find us if you plan to build again! Yours sincerely, Doug MacLeod, CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
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Ian MIvanhoe
- Verified customer
Our Beautiful New Home
We are absolutely delighted with our new home.
We are recently married and the design brief was very much about bringing key design elements together to satisfy both my wife's desire for light filled living areas and my desire for zoned living spaces. Latitude 37 has delivered on these key requirements.
We were impressed with the way Gabriel our sales design consultant took our ideas from concept stage to working drawings and with our budget. My wife wanted a grand facade and we worked closely with Gabriel to create a beautiful Hampton...Read more
s entrance. Our site supervisor Graham treated the build process like his own. Yes there were un planned delays but Graham kept punching right through to the end. Graham's customer focus, attention to detail and integrity was the Latitude 37 builder experience for us. The build quality is beyond our expectations. The home features a solid hardwood timber floor and a magnificent long hallway leading to a large pavilion family, dining and kitchen area. Large sliding doors and high windows open to expansive living areas of jarrah decking. The light streaming through these vast windows illuminates the quality of the finishes.1 comment
Nick W.Latitude 37 Homes
Ian (& Helen),
Thanks for the fantastic review. We're certainly very proud of the fantastic custom home solution that we designed and built for you in Ivanhoe. It's a unique home that is specifical... Read more
Similar opinion? Write a review on ieatwords.com.au!
Unnimelboutne
- Verified customer
Lovely home
We did our homework initially & decided on L37 to build our new home as they advertised as being experts on sloping blocks & with knock down/rebuilds.
Thought we would wait for 6 months since hand over in Sept 2017 before submitting a review. We are happy with the overall build & finishes bar a few issues with paintwork, water leaks etc.
The maintenance work order was all completed post the 90-day warranty period with a few delays only after the month long Christmas break.
We were satisfied with all the Office admin support from initial sta...Read more
1 comment
Nick W.Latitude 37 Homes
Hi Unni,
Thanks for the review and the "Lovely home" headline, we appreciate it. I'm pleased that you are happy with our design specifically designed to work on your site with about 3m corner to c... Read more
orner), build quality and service. You are quite right in that our Site Managers oversee a number of projects concurrently, as you would expect - however, we deliberately limit our Site Managers to no more than 8 projects at a time in a fairly tight geographical area to ensure they can achieve the high standards we expect.Similar opinion? Write a review on ieatwords.com.au!
louturley
- 2 reviews
- Verified customer
Great Builders, Great Home
Latitute 37 are a terrific medium sized building company. We built two terrific townhouses with them and the service we received over the years working and with them was exemplary. The build quality in particular is outstanding. In particular I would like to make mention of Leisa Stanford, our Construction Co-ordinator, who was our contact in the office during the build. She was extraordinary. Being a first time builder, the process at times can be a scary and overwhelming. Leisa always put me at ease and sorted out any issues in an incredibly ...Read more
timely and professional manner. I would also like to mention Brock Reid who oversaw the project. His direction and attention to detail resulted in an excellent end product. We love living in our beautiful new home. Bravo Latitude 37!1 comment
Nick W.Latitude 37 Homes
Hi Lou,
Thanks so much for the glowing review. This is a fantastic reward for our team and all the hard work they invest on a daily basis to achieve our Vision "Happy Clients, Great Homes". We are ... Read more
very pleased for you and we wish you many years of enjoyment in your new homes.Similar opinion? Write a review on ieatwords.com.au!
Lorseymelbourne
- Verified customer
A Building Company that works with you
We wish to thank all at L37 for the build of our brand new townhouses. This was just a dream 18 months ago and now we are standing in our new quality homes thanks to L37. We are happy that we did our homework initially and chose a builder that understood and was flexible with changes to house design to suit what we needed. The journey from knockdown to handover has been an exciting experience for us. We are looking forward to moving into our newly built low maintenance townhouses. Cheers to L37.
Laura & John
1 comment
Nick W.Latitude 37 Homes
Laura & John, Thanks for the great feedback, confirming that we have again delivered on our Vision "Happy Clients, Great Homes". We are very proud of the design and build outcome achieved for you an... Read more
d wish you all the best in your new home(s). Regards, Doug MacLeod CEO/DirectorSimilar opinion? Write a review on ieatwords.com.au!
MichaelUpwey
- Verified customer
Great home on a difficult sloping block
We were initially attracted to Lattitude 37 through the advertising re building quality homes on sloping blocks. Our block of land has wonderful views of the bay and city skyline but is steep and rocky. The company gave us a clear and practical design that met our expectations. To cost the excavation and rock removal even with a detailed soil report was going to be difficult. To be fair to both the builder and the client it was suggested that this cost would be addressed once the excavation began and we all knew what we were up against. This wa...Read more
s done in a very fair, transparent and professional manner and it enabled us to get the house out of the ground which was the biggest challenge. The rest of the build went as expected. We had continual contact with our project managers at the different stages and communication throughout the build with office personal was excellent. We are not builders so relied on the expertise of the project managers to ensure that the trades employed did quality work. Whenever there was an issue it was sorted out and we felt comfortable voicing any concerns we had. The final product is a beautiful quality home that reached and exceeded our expectations. We decided to wait and write a review after we had been in the house for 90 days. This is the period that we could document any issues/ concerns that arose after moving in. We had some cosmetic items listed and the maintenance team fixed them up promptly so we are very happy with the whole process. Thank you to the team at Lattitude 37 and if we ever built a house again we would not hesitate in using your company.1 comment
Nick W.Latitude 37 Homes
Michael, thanks for the great feedback. It was a long journey from when we first met to design, navigate the difficult Town Planning process and then build a fabulous custom home for you that met you... Read more
r design brief and budget on a particularly challenging (steep, rocky) site. I'm really pleased that we have delivered another Great Home for Happy Clients in line with our Vision. I look forward to seeing the photos when the pool and landscape are all done. Maybe it could be a 2018 HIA award winner in the $500 - 700k Custom Homes category.... Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
timberwick
- Verified customer
great company to work with
we just started our shopping for a builder, we know L37 specialize in sloping block and they build a lot of millon dollar home, it has a good reputation in the industry, that's why we chose them to start with. We just paid our deposit and with L37 we have just been through the early design stage. So far, both me and my wife feel their professionalism in handling our project and the person we work with are always punctual to meeting. the design team always listen, take notes of my wife’s wish list. they are always patient and respectful. Would high recommend this company to anyone!
2 comments
Nick W.Latitude 37 Homes
Hi Tim, thanks for the great feedback. We work really hard to provide great design, service and value to each and every client in line with our Vision: Happy Clients, Great Homes. Just to clarify, w... Read more
e build homes anywhere from $400k to over $2M so we can provide a custom home solution to suit the lifestyle, site and budget of most clients. Thanks for engaging Latitude 37 to deliver your dream home. I'm sure the experience will continue to meet your expectations however, feel free to reach out to me directly if you feel the need at any stage. Regards,hi doug, great work so far. just a little feedback, just realized most banks has a new policy concerning the progress payments.
the new policy requires...
Deposit/Base – stage 1 Maximum of 20%... Read more
Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Good Builder in Bayside area
- Good concept and townplanning process with quick turnaround.
- Great customer service and response to emails.
- Willing to listen and make changes that are reasonable. Not everything is possible but they try within reason.
- Quality finish and defects inspection process.
- Did not have any material variations during the build.
- I would use this builder again overall for a modern build at a reasonable price.
1 comment
Nick W.Latitude 37 Homes
CWC, Thanks for the great feedback. As we have discussed, we are very pleased to have delivered a great outcome for you. Thank you for choosing Latitude 37 for your project. We work really hard at ... Read more
achieving high quality outcomes with a QC team and process that is second to none in the industry. Our clients are encouraged to engage with this process to see the efforts we go to to deliver a consistently high quality finish. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
geoff289Melbourne
- 2 reviews
- 10 likes
- Verified customer
Terrible experience with this company
We approached this company after being impressed with their display homes, the claims they make in their promotional material and reading the reviews on this website. While there were some unhappy customers, the majority of reviews described a positive experience. Unfortunately ours has not been. In the end they did not build us a home. However, rather than us walking away from them they walked away from us without any notification or explanation. Please note that I have put a surrogate construction end date in only because this website demands...Read more
one for a review to be submitted. We needed a custom home designed and constructed and decided that there would be advantages in using a "one stop shop" for the whole project rather than using an architect. We had very clear ideas about what we wanted and a detailed written brief. We paid the up-front fee they required to get started and looked forward to getting our project underway. Being fair minded, I will note that this non-refundable up-front fee is lower than that required by other companies and I do acknowledge their preparedness to back themselves like this. I will not dwell a great deal on the design process but will make just a few comments about this phase. It can be summed up as being very frustrating with successive versions of the plan completely ignoring many of our requirements spelt out both verbally and in our written brief. This aspect, ignoring our requirements and feedback and adopting a "this is how we do it" position was a feature at every stage of the design process. So much for being custom builders as the claim. Eventually, however, after a great deal of persistence on our part, we got to the point after five months of having an acceptable concept design we were prepared to have them cost and price. When the 12 page proposal was received it indicated acceptance and payment of a more substantial fee was required within just 7 working days or the price would start escalating by a flat 0.25% per month, or an annual rate of 3%. While that rate of cost increase exceeds recent CPI movement it may not be seen as excessive but we did consider that the requirement to accept this detailed proposal in such a short space of time was very unreasonable. To be fair again, the "base price" was pretty good and if that's all we wanted it would have been great. However, the extra cost of our numerous "non-standard" requirements, those they included anyway, showed a quite different pricing strategy that I am tempted to label as "price gouging". For example, figures for some “upgrades” three times the price the item in question was readily available for at a number of retail outlets, let alone what a large building company could get them for. To be fair again, this is not something unique to this company, though, and I believe most of them adopt this approach.1 comment
Nick W.Latitude 37 Homes
Geoff,
You did not contract or build with us and, as such, we find your review misleading. You engaged in our concept design process only.
... Read more
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AndrewMelbourne
- 2 reviews
- 2 likes
- Verified customer
One year on.
One year on we are very happy, the finished product is great.
I preface this by saying l37 did deliver quality in the end without trying to avoid their responsibilities.
The sales process and design phase was very good, the communication was timely and appropriate.
The contract was smooth and clear which provides confidence, the only thing I would do differently is negotiate the damages to a level that reflects the cost of accommodation in the event L37 run over.
The color selection meeting was too rushed in our opinion for a house our si...Read more
1 comment
Nick W.Latitude 37 Homes
Hi Andrew, thanks for your review. It's been perhaps 2 years since your Interior Design Consultation - in that time, we have substantially changed our Interior Design Consultation to separate the Des... Read more
ign Brief from the concept presentation to signficiantly improve our client experience. This avoids having the rushed process you talk of. We have also restructured our construction team with a number of under performers removed together with investment in additional management and leadership. I'm pleased to report that we are now meeting the high standards in construction delivery that we are known for. I'm sorry that your project took 8 weeks longer than it should but I'm very pleased to hear that you have confirmed that you are ultimately very happy with the finished product and our post handover service. I trust you will enjoy your new home for many years to come. Regards, Doug MacLeod, CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Ant and MelitaMelbourne
- Verified customer
A brilliant home and building experience
This was our first home build, so we took our time sorting through possible builders. We went to several display homes and had a shortlist of builders we were considering. Latitude 37 stood out from the outset, with their excellent attention to detail and flexibility in modifying a pre-designed home to suit our needs. After an amazingly positive experience chatting with the consultants in the office, we knew we'd found our builder and cancelled our other appointments!
We've been happy with our decision at every stage of the project. From desig...Read more
1 comment
Nick W.Latitude 37 Homes
Ant & Melita, thanks for the glowing review, we're very pleased to have again delivered on our Vision, Happy Clients, Great Homes. We hope you enjoy your fantastic new home for many years to come.
Regards,
Doug MacLeod
CEO/Director
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Satisfied Customers
Our home was handed over around 6 or so weeks ago. Having had some time to enjoy and cast a critical eye over the finished product, as well as to reflect on the building journey, we can say that we're pleased with our new home. There was a few issues encountered in the build, however in the context of the overall process, these were relatively few and not overly major and, for the most part, addressed well.
The staff at Latitude were helpful and professional.
On consideration, we're comfortable recommending Latitude to those considering building.
1 comment
Nick W.Latitude 37 Homes
Tony & Allison, thanks for the feedback and for recommending us. Building a custom designed home is a complex process, minor issues can and do arise and we always work hard to confront and deal with ... Read more
any issues to ensure we deliver on our Vision, Happy Clients, Great Homes. We hope you really enjoy your lovely new home. Regards, Doug MacLeod CEO/DirectorSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Amazing Design and Exceptional Quality
WOW, what can we say, amazing house submitted for both a HIA customer design award and also featuring on Australia’s Best Houses! We read many reviews before settling on Latitude 37 to build our home. We loved their design style and they delivered within our budget and to our brief, grand entry, vast open areas focusing on indoor / outdoor living. We had a very difficult site, very steep slope (circa 6 meters). What they delivered was extraordinary. But they also very stylishly added practical features into the design spaces, plenty of storag...Read more
e, a mud room, laundry chute, drying cupboard and hanging rods cleverly hidden under over hanging cabinetry. The quality of the build and finish has been exceptional, everyone who has visited the house has commented on how well it has been appointed and finished. We have previous experience in renovating houses but this was our first knockdown rebuild. The build process was very clear from the outset, lots of support from the latitude team explaining all the extra bits for a knockdown rebuild, council asset protection permits, electrical pits, utilities disconnections and so forth. We also used an external pool company and Latitude worked well with them to ensure the build process was managed and the works all completed. As far as the building process went, no build ever goes completely to plan. In our view the measure of a building company is determined by how they manage issues as they arise. In this regard, we were delayed on our building process and completion but Latitude communicated well throughout the process and most importantly never compromised on the quality of the build. Joe, our project manager was amazing and very client focused. He was always available and would meet onsite at our convenience and always more than happy to take the time to explain the process, where work was at or any issues that arose. Our friends and family ask us would we use Latitude again and yes we would and recommend them to others. After speaking to many other people building a home, we recognise that the building process is not particularly enjoyable and definitely not problem free, but it is the way your builder goes about resolving these issues that makes them a good builder. We feel we got a beautiful custom home for a reasonable price.1 comment
Nick W.Latitude 37 Homes
Warren, thanks so much for your review. It certainly was a challenging project with around 50 squares of luxury custom home built over 3 levels on a very steep site. We're very proud of the design &... Read more
build outcome and very pleased that you are as happy as we are with the finished product. Thanks also for allowing us to take photos and video - these will appear on our website shortly. Enjoy. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Lovely Home
As this was the first time for us building a home, we were understandably nervous about the whole process. Did a lot of research and concluded we really wanted an L37 home. We had quite a tight budget but L37 were happy to accommodate - designing the home of our dreams yet sticking to our budget throughout. They were honest and transparent about every detail. Communication from start to finish was excellent. Quality of the build was great - we had our own independent surveyor concluding as much, with the build finishing ahead of schedule. We ha...Read more
ve since moved in ~2 weeks, and only minor issues detected so far with prompt response and repair/rectification. Am truly glad the journey just didn't end at handover. A huge thank you to Adam and Darwin for the design and trying to accommodate our every wish, Tracey, Rachel and Leisa from admin, and especially Joe our site manager who has been so prompt, attentive and efficient during and after the construction. We hope to be in this home for many many years!1 comment
Nick W.Latitude 37 Homes
MYT, thanks for the review. I called into your home just before handover. It's a fantastic example of a truly custom single storey design solution in Surrey Hills that met your brief and budget perf... Read more
ectly. I'm particularly pleased to hear that our team kept you informed at every step of the journey - we work really hard to set clear expectations and communicate regularly and transparently. Our thorough QC process ensured a fantastic outcome - I heard that your private inspector said it was one of the best quality homes he has seen which Joe (and the team) were particularly proud of. Another "Happy Client, Great Home". We trust you will enjoy your lovely new home for many years to come. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
JeremieMelbourne
- Verified customer
Smart, Professional & Attentive Builders
Latitude 37 have given us a home to enjoy with exceptional finishing standards unmatched by most builders in the market. Forget the "she'll be right mate" line, they listened, discussed and provided options for making our build process something to be proud of for a very long time. Specifically, there were 3 key areas -
A reputation for delivering custom design on our site which by their standards was very easy;
A quality control process to leave only a handful of items to be addressed post handover;
Experienced, responsive building supervis...Read more
1 comment
Nick W.Latitude 37 Homes
Jeremie, Thanks for the feedback. We are very pleased to have again delivered on our Vision with a fantastic custom designed single storey home that met your brief and budget, completed to a high qua... Read more
lity standard, on time. We trust you will enjoy your new home for many years to come. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
ICCLMelbourne
- Verified customer
Exceptional quality and attention to detail
I have just recently had my home handed over to me last week and was in awe of the finished product! The home itself is quite large (72sq in total) in a french provincial style, over three floors and a steep slope, but this did not deter L37. We had seen Chris Sfiligoj who designed multiple homes shown on Australia's Best Homes and loved the ideas and concept he generated. The construction phase generally ran well with most of the site managers being super attentive and consulted us at every stage of the progress. My only qualm was that we had 6 site managers which led to my built being almost 6 months overdue.
1 comment
Nick W.Latitude 37 Homes
Ivan, thanks for the feedback. It was indeed a very challenging project on a very steep slope. The design solution addressed the significant challenges of the site, not least of which was 12m of fal... Read more
l over the 52m depth of the site. The unique solution fulfilled your brief and budget beautifully. The project involved multiple site cuts up to 3m deep, an overall building height of nearly 12m and accommodation spread across 6 floor levels, together with high end fixtures and finishes. This led to considerable challenges in construction, particularly the inherent stop start nature of the ground works. Despite these challenges, our resolute focus on our Quality Control process ensured that we did not compromise on quality in the interests of time. The project did take some months longer than originally anticipated - it's fair to say that we perhaps should have set a more realistic expectation of timeframe from the outset. In any case, we are both very proud of the design and the build quality. With respect to Site Managers, we did make some changes in our Site Management in the Eltham area to remove some staff that we not equipped to deal with this type of project. We also bolstered our construction leadership team during 2016 to ensure we can continue to oversee and drive progress, no matter how difficult the project. Our team is now stronger than ever and well positioned to efficiently deliver complex, unique, custom home projects going forward. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fantastic Experience! Great Service!!
From our first visit to the L37 display in Balwyn we knew this was the builder for us. Not only was the quality and design of the display amazing, the customer service we received from Tracey W was outstanding. She was extremely transparent and informative about the design and build process and very patient with the dozens of questions we had. We left the display with a very clear understanding of what we could expect and keen to begin the design process.
Having a difficult block with a 4 meter slope, we were always concerned about design...Read more
ing a functional and stylish home that was within our budget. After only one meeting, our architect Troy W nailed our brief. He took into consideration everything we wanted, and provided practical suggestions for any changes that were needed. We never felt pressured or rushed, and Troy was always accommodating and available via phone and email to clarify or answer any questions we had. Our interior design process was wonderful. Our designer Janette was lovely to work with and got a great understanding of our style almost immediately. She had a great deal of experience and was very encouraging without forcing her opinion or her preferences onto us. Again we never felt like we were rushed or pressured into finalising decisions on the spot. Our site supervisor Jacob was amazing to deal with. He consistently kept us informed with the build process, so we were never left wondering as to the progress of our home. Our site visits were always enjoyable and Jacob patiently answered questions and explained what we should be looking for at each stage. He was always available via phone, and no request was too difficult. Our final walk through was extremely thorough, and Jacob and the team were very honest and happy to recitify any of the minor defects we picked up. In addition to the design and construction team, the admin support provided by Rachel W and Leisa S was exceptional. The service was of a very personable nature, and both staff were always well informed with the progress of our job. Overall our experience with Latitude 37 was outstanding. We highly recommend them to anyone that wants to build an affordable custom home. We’ll definitely be using them again when we next build.1 comment
Nick W.Latitude 37 Homes
Savan, Thank you for the feedback. Your new home is a great example of a unique custom design solution, created for a challenging site. Our team worked very hard at each step to fulfil your brief a... Read more
nd budget and we're very happy with the finished result, the quality of the build and particularly that we have provided an enjoyable experience from start to finish. Another Happy Client, Great Home! Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Con MelMelbourne
- Verified customer
Happy Client Great Home
Whilst looking for a builder to build our dream home, L37 stood out amongst the builders we considered for the quality of homes they design, flexibility and sloping site specialists. Adam M who was very honest and upfront with the service L37 provide and gave us the confidence to move forward within our budget. Chris S made all requested changes to our floor plan to complement our site position and slope. Nothing was too difficult to change and L37 accommodated changes in room sizes, garage size, positioning of rooms and more. We are so grat...Read more
eful to have everything we wanted in a single split level home. The design process took longer than expected but in hindsight was worth the wait as the end result speaks for itself. Once construction commenced we were extremely fortunate to have two fantastic site supervisors, Liam M who overlooked the build up to lock up stage and Jacob M who looked after the build from start to end. Both supervisors were absolutely fantastic. They were both very approachable, friendly and hands on. Jacob confidently managed the build and kept us informed the whole way through. Of course there were hiccups along the way which is expected with such a huge project, but credit is due in the way issues were handled and managed. All of our concerns were addressed and Jacob always made sure we were happy with the progress moving forward, even arranging extra site meetings to discuss any concerns we had together with himself and the construction manager, Raman. Raman quickly put our minds at rest that our concerns were being dealt with. Lisa S in the office was always available to chat and promptly responded to all messages and email communication in a very professional and friendly manner. She even regularly called just to "check in" which was very much appreciated. At hand-over of our home we were certainly blown away by the quality of our home and were happy to see almost all of our defects noted at final inspection were rectified. It has met all our expectations and more. Post hand-over there have been a few minor defects being attended to and already Jacob has had trades come through and we are confident the rest will be attended to. We were worried that we would be ignored and forgotten after hand over but Jacob has still kept in touch to ensure things are being rectified. We are very very happy with our beautiful new home and L37 came through and certainly lived up to their motto of "Happy Clients Great Homes"!1 comment
Nick W.Latitude 37 Homes
Con & Mel, thanks for the feedback. I did visit your home just prior to Handover and it looked fabulous. We're very proud of the design outcome and build quality and your feedback is the icing on th... Read more
e cake. I have not doubt it will be a great place to call home. Regards, Doug MacLeod CEO, DirectorSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Samwasked
Has Latitude 37 got an answer for me. How could this happened. First day moving into my new house after the landscape was done I checked the water tank. I have seen dirty water in the toilet before. I found the leaves trap on top of the water tank broken at the rim and the mesh badly damaged, obviously done quite a long time ago. The plumber checked and there was no pump in the tank. The water pipe going into the tank was folded onto itself and taped together in quite a professional way. Obviously removed by a plumber needing a ladder to get up there to remove the pump.
Two days later on a hot 40 degrees day the new evap cooler failed to work.
The next day one of the new toilets blocked. Lat 37 blamed me for using too much toilet papers and blame the landscaper for putting dirt into the pipes!!
The week after, hoping to find something positive about my build I found the ceiling over the alfresco starting to sag and crack. I am trying hard to find something, anything built by latitude 37 that is done right first go.
Definitely not the gutters. Not the down pipes. Not the walls. Not the windows. Not the flyscreens. Not the doors. Not the slab.
Not the plaster ceiling. Not the floorboards. Not the sliding screens. Not the kitchen tap. Not the kitchen exhaust. Not the basin taps. Not the oven. Not the light switches. Not the evap cooling. Not the hot water system. Not the water tank.
Arrrh.....the carpets. They were put in fine. But only found out later that the carpet company refused to use the underlay that lat 37 charged me a lot to upgrade. Why. The quality of this expensive upgraded underlay was still too poor for the company to deal with.
Is this what Latitude meant by great homes happy clients.
No answers
Samwasked
It was my last site manager who ignited this whole mess by refusing to build a retaining wall that Latitude 37 had already taken money for. The same person buried my front porch under concrete. The same person covered my featured laminated timber beam with concrete on his own initiative. The same person who begged me to back signed stage inspections yet refused me entry into my own home. The same person repeatedly reported to his senior that the house was completed when it was not. The same person who offered to do private discounted work on my house but please keep this quiet he said. He offered to tile my shower with mosaic tiles from his home for a reduced cost. He offered to paved my alfresco for a reduced cost yet Lat37 refused to do the same because their previous work in this area failed badly. The same person who put on my site buildings materials that were not to be used on my project.
Yes. This same incompetent, untrustworthy site manager was now assigned to look after the maintenance services of my house. Is this for real?
It this how Lat 37 gets back at clients who complain about their bad builds?
2 answers
Sorry to hear that. Which means how important a good site manager is! I was so lucky I had him for my last site manager. Even just had for 2 month. He just bright my life. We still keep in touch at the moment. Even now, every time I send him a photo with faulty. He just call his trades come and fix straight away. Very reliable person.
Believe me I am so happy for you. Yours must be the other Lat37.
Samwasked
Has Doug McLeod retired? Why does W Nick now own all the words of D McLeod
Why is there such a high turnover of managers, ceo, directors? Even the name was changed from Esperance to Lat 37. To run away from bad publicities?
No answers
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Nick W.Latitude 37 Homes
Thanks Ken, we now have independent QC inspections at each stage in addition to our own in house QC checks so we catch any niggling issues early. I agree with your assessment of Steve, he does great ... Read more
work out there in delivering on our Vision "Happy Clients, Great Homes". We hope you enjoy your new custom home for years to come. Regards, Doug MacLeod CEO, Director