??!

Pros

  • Automatic 10-week instalments, interest free

  • Fast and easy sign up process

Cons

  • $10 Late Fee

  • Conducts credit checks during application; may affect your credit score if you default on payments

Reviews

(3)
(0)
(0)
(1)
(15)
  • Transparency
    1.8 (16)
  • Customer Service
    1.8 (16)
  • Rates and Fees
    2.1 (13)
  • Application Process
    2.0 (15)

Reviewer Photos & Videos

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Sakar

SakarMetropolitan Adelaide, SA

Doesn't accept my Credit Card.

published

I can not link my Credit Card and it's not American Express by the way. I guess I rather go with AfterPay after all it's the same concept anyhow and I had no problem linking my Credit Card.


Aaron

AaronSydney, NSW

Terrible do not use. They charge credit card cash advance fees

published

They charge cash advance fees to your credit card and are not completely transparent. It is just better to buy the product outright without Latitude pay. Avoid this company, afterpay didn't charge any fees when I used them.

Aretha T.

Aretha T.Darwin, NT

Charged late fee when i paid on time

published

I have been using latitude pay for 6 months so far has been good. Until now paid my account on time as always and was hit with the $10 late fee on both my orders, they have frozen my account, cant seem to get a hold of them as there is not contact number and they never respond to email.

Transparency
Customer Service
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Alicia Sullivan

Alicia SullivanMetropolitan Adelaide, SA

Bad customer service

published

I used Latitude Pay to pay for accommodation on Scoopon. They took the first installment out of my bank but Scoopon never received the payment and my accommodation wasn't booked for the next day. rang Latitude Pay and they assured me that it did go through. Scoopon said otherwise. Latitude Pay again and they gave me a number to ring which was unavailable. Have sent multiple emails to get a refund and no reply.

Had no choice but to pay for accommodation on another site as I needed straight away.

Transparency
Customer Service

olivera

oliveramelbourne

  • 34 reviews

Stay from debts

published

Wont recommend as they do checks did twice no approved and i lost more score on my credit file. Best to save your money or laybuy in store old fashioned way then go into debts.

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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 156 reviews
  • 3 likes

Excellent staff

published

I called them up tonight after realising that somebody had stolen my identity and signed me up from Latitude Pay and fraudulently took money from my card without me knowing since I don't have any internet access.

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Patrick W Suzanne S

Patrick W Suzanne SCroydon Park New South Wales 2133

  • 4 reviews

Ignorant Customer relations

published

I applied for Latitude Pay several Weeks ago but would not let me put my Drivers Licence NO on the application Stated I had been preapproved for $1100.00 Contacted them by phone & email re this issue but did not answer. When I later checked my credit score I had lost 100 points for nothing from Latitude Pay. Avoid them like the plague just another scam do not give a damn about Customer Service

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Reen Eliza

Reen ElizaVictoria

  • Verified customer

Marketed to be similar to Afterpay, nothing like Afterpay! BEWARE, my credit score dropped by 66 points

published
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Customer dis-service

published

I wish I could give them 0 for customer service.
- never answer phone calls, waited in line for 70 minutes then another 25 min
- never call back as they promised
- sent them two emails five days apart, still no reply
Avoid them like plague

Transparency
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Britney Spaulding

Britney SpauldingSYDNEY

  • 4 reviews

Great so far, almost no complaints

published
Transparency
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VICTORIA

VICTORIAIllawarra, NSW

Lattitude Pay Is A Scam To Make You Pay Their Affiliate 'equifax' For A Credit Report #customer Baiting.

published
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John Doe

John DoeSydney Surrounds, NSW

Time wasters!(Wish I could give zero stars)

published

After filling out all online forms they could not verify my ID from my licence so I was unable to proceed until further notice. Sent message asking for assistance, which they said they would respond to in one business day, I waited 5 days and finally got response which made no sense as it was not checked prior to sending but from what I can understand they are unable to verify my ID and thats pretty much it. No other options. No further assistance. Latitude are a joke! Have tried to deal with them twice and both times were a waste of my time. Thank you for convincing me to take my business elsewhere :) (Would give it zero stars if it were an option)

Transparency
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mich

michHobart, TAS

  • 10 reviews

Difficult to sign up

published

I found Latitude Pay impossible to get an account with. They do a credit check which I feel is debatable, it seems to me an online generated response. They are as bad as Zippay to get an account with. I'll stick with Afterpay much nicer company to deal with.

Transparency
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TimC

TimCCentral Highlands and Goldfields, VIC

  • 15 reviews

Dont do it is payment is every-week, 10 weeks just means 5 payday week or 2months

published

Silly take payment every week, should every fortnight because people forget make sure money in bank. account for every second week.. No app to check
Everyone better off use After-pay is only 4 payments every payday
If want longer payment use Zippay for every payment a month.

Beth

Beth

  • 8 reviews

Ruin Your Credit Rating

published

Dont bother. The credit check marks your credit report making a negative impact for any future lending applications.

[name removed] from customer service decides to send me a generic copy and pasted email about being rejected due to my credit rating.. interesting given I have accounts with Afterpay, Humm and Openpay. Sure they will appreciate the increased business thanks to these fools.

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Vic

VicSouth East Queensland, QLD

Unable to apply for Latitude Pay

published

Was shopping at The Good Guys last weekend and decided to apply instore for Latitude Pay which allows payments spread over 10 weeks. After 40 minutes of pure frustration and being redirected all over the shop, all I managed to achieve was signing up for a new account which now tells me I have 0 payments due. That's it. The promotional flyer they have tells you absolutely nothing of the process involved. Ended up putting my purchases on my credit card which I'll be hammered with high interest. Thanks Latitude for possibly hindering my excellent credit rating and providing me with something I can't use. Totally useless.

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Application Process

Herika

HerikaGreater Melbourne (Inner), VIC

  • 7 reviews

Dodgy practices

published

During the application process, I was immediately denied even before submitting any type of identification. Similar to Reviewer Jake, they said some hoopla that they have enquired on my credit report without so much as a piece of valid ID. Their Customer Service leaves plenty of room in quality.

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Darciejo

DarciejoHunter Region, NSW

  • 7 reviews
  • 1 like
  • Verified customer

Great

published

I was never a fan of latitude financial services until they offered latitude pay I'm converted now I will never use another buy now pay later service and I can't wait for them to get more stores.
they offer a payment plan over a 10 week. Which is great.

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Jake

Jake

  • 9 reviews

Beware

published

Be aware that this company will place an enquiry on your credit report even when not provided any proof of ID for the application. Anyone can enter your name and address (and a phone number, not necessarily yours.) In the initial stage of application. No identification such as drivers license is required before the credit report is accessed by them. This seems a very questionable practice.

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Application Process

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