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Launtel Residential Questions & Answers
2 questions from our users
Alex Tasked
Is there a limit to how long you can pause the service for?
1 answer
Hi Alex, no there is not. There is actually no active service with NBN while you are paused, so we are being charged nothing, so we allow that to continue indefinitely.
Gregory W.asked
Hi would like to know Tech support hours, i am based in the blue mountains NSW..
Would there be an downside in signing up with ISP based in Tasmania ??
Your reviews are amazing
Regards,
Greg
1 answer
Hi Gregory, our official support hours are from 9am to 9pm Mon to Fri. However outside those hours you can still call and leave a message, contact us on facebook or send us an email and there is always someone around who will get back to you in an hour or so (often it's me!).
No there is no downside to using an ISP based in Tas - all our connectivity is via Sydney (or Melbourne). It is just our office that is in Tasmania (because it's paradise down here)!
Yes we love our reviews - we have a lot of raving fans! Seriously though customer service is our number one thing, so for that reason (and the amount of bandwidth we allocate) we aren't the cheapest out there.
Damian
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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
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