Really a different experience than other ISPs out there. Very little congestion (as little as there can be for my wireless connection), cheap prices and no contracts. All around a great company offering a quality service that is sorely lacking in the industry right now.

When I researched an NBN service Launtel was the only ISP I could not find a single bad review for. Now I know why, my new internet is very fast and reliable and connecting couldn't have been any easier. IPoE is much better than pppoE, no more pesky MTU settings and you can get the last drop of speed out of your internet by directly connecting your computer to the NBN device bypassing any dodgy home networking equipment that might slow you down.
Support is pretty good too. I had emails answered after hours and on weekends.
The only very minor issue I have found are the payment options. I don't like manual payments and like to avoid auto top-ups. I'd much rather have an autmated payment of a fixed amount on a regular basis.

Emailed a request to trial Launtel service on Saturday long weekend...with an hour I was connected - outstanding!!! I have been super happy with my service this week, very reliable and fast speeds. I would recommend Launtel in a heartbeat!

This company has the best service one could ask. Little expensive on some plans but service is great. Love the feature of pausing service as required for coast house. I would switch my other service if their prices where better in Canberra but it suits my NSW property.

So so happy with our new internet provider.
It’s super fast, handles the kids activities with NO lagging, connection was easier than easy and customer service is prompt and spot on

I was looking to change provider's for a while(fttp). I found Launtel on product Review and went through the process and signed up. They are different because they are pay as you go you can even pause your service if you go away or just can't afford for a while. I'm on 50/20 $2.08 per day at sign up was on special. So far service has been very good. Ping 34ms down 45 up 18 on wifi haven't tested on ethernal cable. I had been with My Republic on nbn for over 2 years before there service became hopeless.

Always get Emails when NBN Co doing planned maintenance on fixed wireless tower.

Always fast fixing any issues what come up 95% of times the issues are on NBN end anyway.

One of the best ting them are base in tassie.

Fast to get hook up and free 7 days is nice.

Perfect connection and no dropouts.Every query answered promptly with great advice given. 7 day free trial is a bonus. Suggestion on which router to buy was a bonus.Would have no hesitation in recomending Launtel.

have been using Launtel for a week so far. Speed is normally >80% of peak advertised speed. No dropouts so far. I love the flexibility of speed and suspension of service at no cost provided by Launtel. All ISP's should be doing this.

I found out about Launtel through another service provider and when I contacted them they offered me 7 days free trail. Connected within 7 mins of contacting them, Stella service from their friendly staff, all questions were answered and cannot fault them in any way ! Launtel should be your first choice for a reliable Internet service . Providers promise the world but never deliver, Launtel is the first ISP that delivers on everything they say.

Excellent customer service, and absolutely pain-free setup. Also highly knowledgeable, and will go to great lengths to help debug any connection/speed issues you may be facing. Best ISP I have been with to date.

I live in Perth and had been with Kogan but was having problems with my NBN connection and I was unable to contact Kogan at all being left waiting 3 times for over an hour each time with no one answering.

So I was looking to change and used the chat feature on the website Launtel has to contact them and got a response within a minute! Liam and James helped me set up an account with them and helped troubleshoot the issue I had been having with my connection.

The customer service I got from Launtel was fantastic and I now have my NBN running smoothly with Launtel. All my dealings with the folks at Launtel has been fantastic so far and I encourage everyone who is looking to connect to the NBN to give Launtel a go.

Regards,
Tom

Way better than my previous service providers like MyRepublic and Exetel. Super responsive, setup over the weekend within 24 hours, one outage which they kept regular ETAs. Love the flexibility of the plans. I wish them every success. Great Aussie business,

We have just setup our NBN service here on Bellarine Peninsula in Victoria. Launtel talked us through an initial problem with our purchased modem and now all running smoothly with no issues of speed. Can’t fault their customer service. Competitive daily rate is great for us.

Really happy with the experience so far. I was wondering why they hadn't charged me yet, I didn't realise there was a free trial. The installation was free, and the daily rate is really good. Amazing service, thank you!!

Very reliable. No drop outs experienced.
Great in that changes to plan speed only take 5-10 minutes (Understand this is not the case for all locations). Great to deal with a local business.

Initial connection was simple after changing from another provider. Really enjoy using the pause feature Had an issue after changing to a static IP, but this was resolved by Damian after a bit of troubleshooting. No reading from set responses here. So nice to have a company that sticks with an issue to try and get it resolved. Highly recommend these guys.

Simply the best ISP I've had to deal with and so thrilled to have found them. Service was up and running in no time with a free trial. Had some initial issues with NBN and Launtel tech support got this sorted promptly, and re-instated the free trial as I hadn't been able to use it until the NBN connection was fixed. The best thing is that I can pause the service when it's not needed, which is perfect as I alternate between home and our weekender. Would highly recommended Launtel to anyone looking for a flexible, reliable and responsive service. I like that they are a local Tassie small business too.