My complaint is the same
I use the iron 2 hours week, after five months - there is so much water you can’t physically iron your clothes.

The Laura star FAQ says water may be pooling between hot plate and the iron.

There is no instructions on how to resolve the issue

Don’t waste your money

So far so good . Have had it only a short time, but loveing its ease in ironing.
Still to learn its full capabilities .
A lot easier to handle than my old model. Love the fact that you can refill tank with ease and just continue ironing.

Laura star left is just awesome it’s nice and light no high steam station to use turns itself off after 10 mins only thing it doesn’t do is the ironing!!

I bought the Lift. The iron drips water so my clothes end up with streaks of water. I am not from Australia. Just sharing my experience. Having read numerous reviews, this water drip is not an isolated case. With the iron costing so much more than an ordinary steam iron, l really wanted to enjoy a new ironing experience but that's not to be. I had the iron returned and bought a Philips.

We run a small boutique hotel and ironing is one of our least liked jobs. We used to argue about who was going to do the ironing. Now everyone is putting their hand up to do it. It’s quick and the quality is amazing. Very happy we bit the bullet and bought one.

My iron works amazingly with all fabric types...effortlessly. Amazing results every time
Ironing features are perfect, I regularly iron all types of fabric and have not experienced any issues. I slip on the shoe for those extra delicate fabrics. Unit heats up quickly and I love the continuous ironing feature

The product falls far short of the cost.
- Poor cable retractor ...very flimsy
- overheats and trips on regular occasions
- sole plate attachment poor design ..keeps falling off
- iron hose support flimsy and poor design
- iron overheats and is hot to touch

When the unit is working it's very good ....but doubt that it is adequately robust for long term use.

Excellent steam unit. Cuts ironing time by half. Could not use another type of iron..ever again. Ironing with steam is gentler on fabrics and I love the pulse setting. I have kept my original Laurastar in case of emergencies. I love it so much that I now do other people’s ironing and don’t mind at all.
Got a great price on sale

Bought the Lift+ May 2017, the iron start to leak after 6 months. The amount of water that build up in the steam iron just gush out when the button is pressed to iron. Got it service and after 2-3 months, it happen the same thing again. In September now the system start leaking again, so this will be the 3 time back to the service centre.

Bring it in today and the lady aware of my 3rd time visit for repair. She had to ring the head office to follow up, got my iron test by technician, confirm its faulty, got it exchange a new iron.

Highly recommend this brand to anyone. Service is good, the after sale is excellent.

When it worked it was great but I had so many problems with it .... Very expensive door stop ... John Lewis had demonstrated when it went wrong customer service was very expensive... Would love a iron like this if it really was reliable .. Problems with steam and cooling down to fill up again.

This is my second Laura Star iron, my first iron was fantastic, it worked perfectly for 10 years. I was so happy with the product I could not go back to a regular iron after the Laura Star. I bought the Lift +. It worked well until recently when the steam button has loosened and the rim of the iron is cracking. I have to hold down the steam button with two fingers to get it to work. I don’t iron more than once a fortnight and certainly not a lot of clothes. I’m very surprised that it’s “falling apart” - I’ve only had it for 2 1/2 Years. Very disappointed. Hopefully someone from Laura Star customer service can assist to get this right.

A nice little package but when first used, the Lift Plus leaked water everywhere (the unit, not the iron). Took it back to Laurastar who initially insinuated it was something I did wrong, but when they plugged it in, problem reoccurred and they had a wet floor. About a week later it was returned fixed. I would have thought as it was still new, they would have replaced it. Next gripe is one person tells us to use the shoe all time, but when I saw it on TVSN, the Laurastar person said only with darks, motifs, etc. Love the iron (and I hate ironing) but still getting use to it as I don't use it that often. Recommend it but customer service was a tad disappointing.

This is my second Laurastar Lift and love the ironing result. I purchased this one in April 2017 and it has just started to leave brown stains on clothes. The filter does not need replacing. I am very disappointed and I am constantly having to re-wash clothes. Can you advise a solution please.

We have had 3 irons in 40 years and this is the worse iron. It has been changed once already for leaking. The iron was purchased in July and we were assured the problem was fixed in the new model. What was a good product is now substandard. Maybe the irons don't have the same quality control they use to.

I like the way Laurastar irons. It is a great product as you can iron vertical. I was disappointed when the hose started to fray after one month of owning it. Can the rubber hose explode without the protective coating as I can feel the heat from the rubber when ironing.

I was seriously thinking of buying one of these machines. Reviews are very disappointing and now have no confidence in product. I wonder if somebody from Laurastar could comment on where quality issues are at today as I don't want to become yet another customer who has to return the machine after purchase!