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Reviews

3.9

33 reviews
5
(19)
4
(3)
3
(4)
2
(3)
1
(4)
  • Build Quality
    5.0 (3)
  • Value for Money
    5.0 (2)
  • Ease of Use
    5.0 (3)
  • Cleaning & Maintenance
    4.5 (2)
  • Product is used
    • Weekly (3)
    • Daily (1)
  • Safety
    5.0 (2)
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Sarita

SaritaSouth East Queensland, QLD

  • 7 reviews

LOVE my Laurastar - highly recommend

published

Bought my Laurastar and would never look back. My mother-in-law says hers has lasted for years, and never has a problem. Goodbye to the days of buying replacement iron after iron. So far has lasted me 3 years without a single issue.
Irons quickly and well. Awesome height adjustability.
Can get it serviced locally.



Purchased at Laurastar Cannon Hill.

Build Quality
Ease of Use
Product is used Weekly
Clothing Material Cotton, Denim, Silk and Synthetics
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1 comment
Laurastar
Laurastar S.Laurastar

Hi Sarita many thanks for your kind review. Dino MD

Tanya S.

Tanya S.South East Queensland, QLD

  • 2 reviews

Brilliant!

published

The Laurastar is well worth the money. So many useful features, like the fan assisted board and the hot box pack away option. No wait time for heat up when refilling. This iron will cut your ironing time in half (or better). Easy to set up and pack up.

Purchased in November 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Daily
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Andrea

AndreaPerth, WA

Costly to repair poor customer service

published

The iron is great when it works however the repairs are costly. Our iron had water and steam coming out at the same time. Took the unit with the water dispenser to Malaga to be fixed, advised not to leave the dispenser at the store. Cost us $334 to fix with parts replaced. When tried at home the problem was still there. Returned it to the store and after recording the fault on video was asked to bring the dispenser in. Was told the problem was the dispenser ! Very rude service by the staff member. Absolutely no customer focus. Were the parts actually meant to me replaced or the dispenser? No way to treat your customers.



Product is used Weekly
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Bill C

Bill CGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Ironing is a treat with the latest Laurastar(S4a)

published

Our last Laurastar lasted 13 years, we were going to get it serviced - but told it needed a big repair($650 approx) from the technician at Laurastar.
Decided to trade it in and get the latest one - S4a, shown all the features about it in the show room, great!
Bought it, used it the next day and it was a treat to use it and very easy ironing, all different types of materials - great, as well the steam operation perfect.
So a great purchase again, and hopefully it will last a long time again as the previous one.

Purchased in February 2021 at Laurastar for $1,874.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Weekly
Clothing Material Cotton
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

Hi Bill thanks for the comments, and loyalty to the brand

  • S4A
  • Verified purchase

This is our second Laurastar

published

Had one for 14 years. The darned thing would not die and I so yearned for the latest model. The new one has been a pleasure and the latest innovations have meant delicates and hard to iron items are now even easier to make perfect. Once you have had one of these irons with its easy to fold and store board you can never go back.

Date PurchasedDec 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hello Bruce, thanks for the comments and your loyalty to the brand and our business, we appreciate the support. regards Dino

Too early to tell

published

I bought this as I do a lot of ironing of bed linen for my Airbnb's so it has been awesome using the Laurastar for that purpose. It has cut down my ironing time by half and so far I am pleased with the results. It is a little cumbersome to maneuver but only time will tell the rest.

Date PurchasedNov 2018
1 comment
Laurastar
Laurastar S.Laurastar

thanks Kiki,

Great ironing machine but be careful it can be dangerous.

published
Date PurchasedNov 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hi LPP thanks for the comments, we would be happy to explain/train you on how to fold it, you can visit one of our showrooms or we can send a video. We are here to help
regards Dino

LowlyElecEng!

LowlyElecEng!Greater Melbourne (Outer), VIC

  • 2 reviews

A great product UNTIL you require a spare part, and you do not live next door to the so-called facto

published
Date PurchasedDec 2005
2 comments
Laurastar
Laurastar S.Laurastar
Laurastar
Laurastar S.Laurastar

Hi Lolwy ELec how was the follow up support ? Would like to hear back
thanks Dino

Keltec

KeltecGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Great Product!

published

We had our S4 for about 4 years before we handed it down to my brother and purchased a Laurastar Lift. When they tell you that the product cuts your ironing time in half, it really does! Not only that, but I can quickly steam a suit jacket before I head out without having to actually stuff it up :)

Date PurchasedMay 2012
1 comment
Laurastar
Laurastar S.Laurastar

thanks Keltec
regards Dino MD

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Amazing ironing system! Couldn't work with anything less...

published

The ironing system works extremely well on all fabrics, even the most delicate, thanks to the protective soul plate which is super easy to put on and pull off. I love the 2-speed blower and vacuum system. Very satisfied with the streaming capabilities. The only thing I think needs improvement is the capacity of the water tank. It seems to run out quite frequently.

Date PurchasedJun 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hello Ebs, thanks for the review. We look forward to being of service in the future
regards Dino MD

The wife has fallen in love...again

published

Versatile,proficient,does the job in one stroke without having to double back as you often have to with more standard irons.
The reverse airflow provides additional applications and looking forward to cutting down on some of the dry cleaning bills.
It’s expensive but if you’re going to take time to do a chore you may as well have a really good appliance to work with

Date PurchasedAug 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hi Austin Powers, we appreciate your review.
regards Dino MD

Best Ironing I have ever done

published

I love my Laurastar, it is the best ironing machine I have ever used and is great across a number of fabrics.
I see some other people have mentioned that the board is heavy, this is to be expected as it is a steam station so it has to make large quantities of steam and hold a lot of water. I leave mine up all the time so that I can iron at any time. It heats up very quickly and the tank lasts a long time before refills. Excellent for pure cotton sheets, pillow cases etc and also delicates such as silk.

Date PurchasedApr 2016
1 comment
Laurastar
Laurastar S.Laurastar

Hi Wen, thanks for your review and we look forward to being of service as required
Have a great weekend.
cheers Dino MD

Superbly better than conventional irons

published

This is our second unit my wife loves it. Negative would be the unit is very heavy and not as easy to manage as demonstrated. Having said that it's ironing capabilities are great. Good steam flow and takes all the work out of ironing. It's cut our ironing time in half.

Date PurchasedJan 2016
1 comment
Laurastar
Laurastar S.Laurastar

Hi Graham thanks for your review. We can show you an easy way to fold the iron, it takes a little getting used to. Please make contact with us for further assistance
regards Dino MD

My 2nd best friend

published

Good iron but not always get perfect result
Unit very heavy
Good for tshirts with logo
Good size ironing board, accessories over priced
Not sure if I have to have unit serviced
Sometimes heavy fabric eg jeans do not always get out wrinkles l may be doing something wrong.
Overall ok

Date PurchasedAug 2016
1 comment
Laurastar
Laurastar S.Laurastar

Seeing myself ironing every thing I can find !

published

I found Fantastic results with the Viscose trousers, Cotton work craps, Hemp shirts and Brushed cotton pyjamas I ironed. It is certainly gentle on the garments that I have ironed so far and I found incredible results with the steam and the sucking feature made the seams so crisp !

Date PurchasedSep 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hi Taan, very pleased you shared your thoughts. We are here to help if you need anything
Regards Dino MD

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It’s more than just an iron!

published

Great on all fabrics and makes ironing a real pleasure. Steaming capabilities are impressive, easy to maintain and clean. All round awesome unit!

Easy to operate and and only need two fingers to iron! I think I’ll find it hard to go back to a conventional iron after using the Laurastar.

Date PurchasedSep 2017
1 comment
Laurastar
Laurastar S.Laurastar

Hi Papa Bear of 3, thanks for taking the time to put on a review
Regards Dino MD

KAY C.

KAY C.Southwest, VIC

So good!

published

I love that you can iron anything without having to change settings all the time. The finish is always crisp. I don't think I could go back to a normal to a normal iron. In fact this is my second Laura Star iron. They are a pleasure to use. Love it!

Date PurchasedFeb 2016
1 comment
Laurastar
Laurastar S.Laurastar

Hi Kay C thanks we love hearing from our loyal customers
regards Dino MD

Mim

MimPerth

This is perfect

published

I love it to bits, wouldn't have anything else. Best thing ever invented. For anyone that has to iron a lot of men's shirts, go and buy one of these machines, they are a must have ! It is great for delicate items, just use the protective metal cover. Makes Ironing a dream.

Date PurchasedDec 2014
1 comment
Laurastar
Laurastar S.Laurastar

Hi Mim, thanks for your review
We appreciate the time taken. regards Dino MD

Mike

Mike

  • 2 reviews

Great combination

published

Great combination of iron and steam, ease of operation and simplicity amazing. The time saving along with the range of garments that can be accommodated makes weekly ironing and preparation for work a breeze. What did we ever do without it. The set-up, storage and versatility of the Laurastar makes the difference.

Date PurchasedSep 2018
1 comment
Laurastar
Laurastar S.Laurastar

thanks Mike, nice to hear from you
regards Dino MD

Roberta

RobertaTemplestowe

  • 3 reviews
  • 3 likes
  • S4A
  • Verified purchase

I just love ironing

published
Date PurchasedMay 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hi Roberta thanks for the positive comments
sorry the late reply

Page 1 of 2

Questions & Answers

James B

James Basked

S4

Steam is coming out or the area where the water fill unit is. Any ideas?

1 answer
Laurastar
Laurastar S.Laurastar

Hello James B. Please give our Customer Support Team directly on (03) 9894-1400 so that we can assist.

annmarie.griffin

annmarie.griffinasked

S4

Hello there . I bought a Laura star Magic S4 in 2007 and Although we had the odd problem, This Iron served us well and was an absolute pleasure to use. Unfortunately it took its last breath a few days ago. I am thinking of reinvesting but My main worry is this ...
I am living in Ireland, am I covered under the 2 year Guarantee ?? and my second question is....
In the past I had to ship my boiler over to the UK for repairs which was extremely expensive but to my knowledge there are no repair agents here in Ireland that deal with Laura Star. Does Laura star still have a repair Agent currently in the UK that will carry out repairs ?
Look for to your reply
Ooh one more question is there two models ...An S4 and an S4a ??

3 answers
Laurastar
Laurastar S.Laurastar

Hi annmarie.griffin
Thanks so much for your enquiry. Unfortunately you have come through to Australia. So what I can suggest is that you email your queries through to [email protected] as they will be more than happy to help out and point you in the right direction.
Enjoy your day :)

annmarie.griffin
annmarie.griffin

Thanks for your help

Laurastar
Laurastar S.Laurastar

You are very welcome!

AGuild

AGuildasked

S4E

Do you do on site service or do i have to send my system to you?

1 answer
Laurastar
Laurastar S.Laurastar

sorry no onsite as we have specialised equipment that is set up in our workshop, please call customer support on 1800 999 910 for assistance

Get an answer from our members and Laurastar representatives

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