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Reviews

2.1

7 reviews
5
(1)
4
(1)
3
(0)
2
(1)
1
(4)
  • Transparency
    1.0 (2)
  • Customer Service
    1.5 (2)
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Tel

TelAU

  • 4 reviews
  • 1 like

Getting a payout is difficult and unbelievably slow

published

My wife had contributed to legalsuper for some 15 years
7 months after she died legalsuper has still not settled my claim.
From the beginning there has been a lengthy and difficult process to reach the conclusion that what the will said and the what the super account said should be applied. ie that all the benefits should pass to me.
Then a 28 day delay in case anyone objected. Then another 5 days just in case of god knows what.
Then a week to get the first smaller cheque to me. Another week and the second cheque has still not arrived.
In all they have been unbelievably slow and inefficient.

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Customer Service
Insurance Options
HG

HGSydney, NSW

  • 9 reviews
  • 5 likes

Deducted Income protection Insurance fees when I was unemployed

published

I had signed for income protection insurance through Legal Super, which was my default super for 8 years. After I resigned from my job, Legal Super kept deducting income protection premiums from my super even thought they knew that the policy does NOT cover my situation.
I found out about this a few months later when I was getting things in order after I called them and asked I was still being covered. Immediately after I found out that I am no longer covered, I explicitly asked them to stop deducting insurance premiums from my super. To this date, 3 months after my request, that has not been done, and I am still paying premiums for the insurance that is of no value for me.
If this is not white collar crime, then what is it?

Transparency
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Insurance Options
Income Protection
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Just try to get your super benefit out of Legalsuper

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Julie C

Julie C

  • 2 reviews

Other super funds don't do this...

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blueferrari

blueferrariSydney, NSW

  • 12 reviews
  • 1 like

Fees before you even have money in the account!

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Shortly after starting a new role at a law firm, after spending significant time with accounting firms I thought I would consider rolling over my super to this account. I opened an account and left it to decide at a later date. It was a hard decision, but when I finally got time to roll over my previous fund I realised I was charged a weekly fee for over 8 months, just to open the account! It took so long as I didn't find them too helpful at the beginning when asking advice - should have listened to my instincts. In my view, this is unethical and petty, as there is no notification to advise of the fees when joining - very sneaky. Now looking for a new fund.

bakerlog

bakerlogSydney

Great Direct Investment Option for buying shares

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jcmc8

jcmc8Perth

  • 7 reviews
  • 14 likes

great fund once it's up & running

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