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Reviewer Photos & Videos
Natalie P.South East Queensland, QLD
Leisure Pools North Brisbane
Wow we are loving our pool using it most days. I can’t thank Taylor, Stuart, Emma and the rest of the awesome team at Leisure Pools North Brisbane enough. Everything was effortless. Handover was helpful and informative. For a first time pool owner all parts to manage and maintain the pool have been simple and easy with lots of advice and support. Thanks heaps Leisure Pools North Brisbane you guys are amazing.
1 comment
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Happy JackRichmond-Tweed, NSW
- Verified customer
Northern Rivers Pools
Just installed for summer, using it every day.
Easy to maintain, we were well (and patiently) trained by NRP owner grant Vidler.
The Enviroswim Water Purification System we chose is a perfect chemical free dream. (no chlorine smell, no red eyes or need for kids to wear goggles)
1 comment
Leisure PoolsLeisure Pools
Hi Jack
We are so glad to hear you are using your new Leisure Pool everyday and are sure you will continue for many years to come. Your pool is a great place to make family memories. ... Read more
Thank you for sharing your experience with Grant and your choice to use the Enviroswim Water Purification System, we are sure your children are loving not wearing goggles. We would love to see a picture of your pool, if you would like to share it please email it through to [email protected] Thank youSimilar opinion? Write a review on ieatwords.com.au!
Zoe T.South East Queensland, QLD
- Verified customer
Leisure Pools North Brisbane far exceeded our expectations!
We researched installing our pool for almost 2 yrs and we have no doubt that we chose the best company in Leisure Pools North Brisbane to do the job. From our first contact with Taylor and Emma through to the final handover we could not have been more impressed. Every person involved in our build acted with the highest level of professionalism, friendliness and all with expert knowledge of their aspect of the construction. Our home was always left in great condition after every stage of the build, even with the weather making things a bit more ...Read more
challenging. Nothing was ever an issue, Emma kept us informed of every step (she is amazing!) and it was executed perfectly. We highly recommend Leisure Pools North Brisbane for their efficiency, superior quality of pool & equipment and their high level standard of workmanship. Best decision made, ever!
1 comment
Leisure PoolsLeisure Pools
Hi Zoe
What a great 5-star review for the team at Leisure Pools North Brisbane. We certainly agree with you, you did choose the right company for the job. Stuart, Taylor, Emma and their team are ofte... Read more
n highly recommended due to their professionalism, customer service, knowledge and outstanding installation completions.Similar opinion? Write a review on ieatwords.com.au!
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JodieHunter Region, NSW
Great Service from Jaime Bayer and his team and Leisure Pools Thornton/Newcastle
I use my pool everyday if I can, very easy to maintain and not a lot required to maintain the chemical balance, an image below is the day the pavers finished awaiting the fence but it’s too perfect not to share
1 comment
Leisure PoolsLeisure Pools
Hi Jodie
Thank you for sharing your experience with the team at Leisure Pools Newcastle. ... Read more
Your pool looks great and we can certainly understand why you would be swimming everyday too. A great choice of pool style, colour and tiles to compliment your outdoor space. Thank you Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
Leisure Pools North Brisbane
Taylor was very informative and helped us achieve our dream of getting a swimming pool for the kids.
The whole build from start to finish was less than a month. Emma in the office was amazing keeping us informed along the way.
The pool looks amazing and of good quality.
The only thing is a little more communication from the trades themselves would have been nice, however Emma and Tayloe reassured us along the way.
1 comment
Leisure PoolsLeisure Pools
Hi Carly and Kyle
Thank you for taking the time to share your experience with the team at Leisure Pools North Brisbane. We often hear of their great customer service and quality of installation. ... Read more
We will pass on your feedback to the team in regards to communication between the trades. It is pleasing to hear that Taylor and Emma were great keeping you informed throughout the process. Thank you for sharing photos of your new Leisure Pool! It certainly looks amazing. Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
buzzRichmond-Tweed, NSW
- Verified customer
Leisure Pools Northern Rivers ..Fantastic Service
We chose Leisure Pools Northern Rivers on their 5-star reviews and were not disappointed. From the initial consult with Mike through to completion, Grant and his friendly team were professional and reliable. We could not believe how quickly and efficiently the installation took place in an area we did not think could even accommodate a pool. The finished produce is excellent and maintenance a breeze with the INSNRG self dosing chlorinator. Thanks guys, we love our Platinum Plunge pool .. it looks awesome :)
1 comment
Leisure PoolsLeisure Pools
Hi Buzz
Thank you for sharing your experience with Leisure Pools Northern Rivers. Grant is great and we certainly agree with you about his friendly team, professionalism and reliability. ... Read more
Your Platinum Plunge looks stunning! What a beautiful backyard oasis that's been created. We hope you are enjoying swimming in your new Leisure Pool. Thank you Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
Chris KGreater Melbourne (Metropolitan), VIC
Leisure Pools Melbourne Central
Definitely recommend and can't speak more highly of the team at Leisure Pools Melbourne Central. Very accommodating team with a seamless install led by Brendan and exceptional before & after sales/install service and advice by Travis. Landscaping team led by Troy was also excellent. We had limited space and access so opted for the Esprit, hardest choice was choosing the colour of the pool! We also chose the Maytronics mineral swim/ozone filtration system which is worth every cent. Family couldn't be happier and with solar heating we are already maximising use.... No regrets!
1 comment
Leisure PoolsLeisure Pools
Hi Chris
What an incredible 5-star review for the team at Leisure Pools Melbourne Central. Brendan, Travis, Troy and the team are amazing! We often hear about their professionalism, great communication and exceptional installations. ... Read more
The Esprit is a great pool! Choosing a colour we think is just as hard as selecting a pool style. We would love to see which colour you selected and your pool now completed. If you would like to share it please email [email protected] Thank you for sharing your experience. We are sure you are going to make many memories in your Leisure Pool this year and for many years to come. Thank you Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
Glenn MHunter Region, NSW
Efficient and Seamless
Jamie and Vanessa at Leisure Pools Newcastle are a delight to deal with. Every aspect of my need was tailored to suit. We were advised of potential 3 month wait time for installation, and 3 weeks later we were swimming in our finished product. I cannot ask for more than that. Aftersales service by the team has been second to none, even for catering to my novice knowledge of caring for a pool. Thankyou Leisure Pools Newcastle, Thankyou Jamie and Vanessa.
1 comment
Leisure PoolsLeisure Pools
Hi Glenn
Thank you for taking the time to share your experience with the team at Leisure Pools Newcastle. We are pleased to hear of the great service throughout the process and how quickly your pool was installed and completed. ... Read more
We would love to see a picture of your pool. If you would like to share it, you can send it through to [email protected] We hope you are enjoying your new Leisure Pool. Thank you Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
Sharon S.South East Queensland, QLD
Best Christmas Present Ever from Leisure Pools North Brisbane!
The Leisure Pool Team are just that! A team! From the moment I spoke to Taylor, got a quote and booked it in, everything was seamless. Timelines were met and requirements achieved. Emma kept me updated along the way and the team were there everyday with minimum fuss or mess and my pool was completely installed in 7 days, we were swimming on the 8th.. Not bad considering the plumbing in my backyard offered numerous surprises they had to work around and find solutions for! The whole process was amazing, right down to the coping tile choices being delivered to my front door, seriously so well organised! They said I would have it for Chrissy and in fact we had it the week before! We just love it! Thank you Leisure Pools North Brisbane!
1 comment
Leisure PoolsLeisure Pools
Hi Sharon
Wow! What a wonderful review about the team at North Brisbane. Thank you for sharing your experience. They certainly are a team that work very well together from start to completion. ... Read more
We would love to see some photos of your new Leisure Pool. If you would like to share them please send them to [email protected] How incredible to be swimming so quickly and to have it all ready for Christmas! We are sure you have made many memories already and will make plenty more in the years to come. Thanks Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
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A M WalshSydney, NSW
Regret Choosing Leisure Pools Jamisontown
Leisure Pool sales pitch and marketing promote getting a pool through them is quick and efficient. They talk about the benefit of not having your yard in disarray for months on end and having your pool installed and ready use in a matter of days. Our experience with Leisure Pools was exactly the opposite. We were told upfront that pool installation takes 12 weeks from beginning to end. The sales person explained that it takes 6 weeks to get the fibreglass shell made and get the necessary paperwork/approvals, etc and then a further 6 weeks for ...Read more
installation. Apart from unforeseen weather there was no other reason that this job would be delayed. She stated that they had teams of people available for each stage of the installation and we were reassured that 12 weeks would be the expected time that the job would take. The reality is that it took almost 28 weeks since we signed the contract until we got our final handover. In addition to the extended delay for the completion of pool; there were a series of mistakes that their various contractors made along the way included, but was not limited to: Incorrect placement of the pool in our yard despite confirming the agreed location in writing; Incorrect position of pool lights despite confirming the agreed position in writing; Removal of existing power line that we were going to use for the pool equipment, despite instruction to maintain; Destruction of a large established garden bed due with installation of pool shell having to be changed as Leisure Pools failed to keep up to date with Energy provider timelines for required works; Damage to our motorcycle during installation and a 5 week delay in getting the repairs done.2 comments
Leisure PoolsLeisure Pools
Dear A M Walsh
Thank you for taking the time to share your experience. We apologise if this was not to your satisfaction. We will discuss all of your points addressed with the dealer directly and respond when we return in the new year. ... Read more
Thank you Leisure PoolsJust wondering when you will be contacting us considering it is now February and our NCAT hearing is tomorrow 7 February.
Have the amount of issues we mentioned needed a month to look into and still ... Read more
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Filipo FamilySouth East Queensland, QLD
North Brisbane Leisure Pools
Highly recommend Stuart, Taylor, Emma and their team from North Brisbane.
From the first initial visit from Taylor, we didn't feel pressured to purchase. He definitely is the subject expert and was able to answer all our questions!! (First timers).. (Limited access, limited space of yard, pricing, pool options, concrete vs fiberglass, council regulations..etc)
The whole process was amazing because it was simple, transparent and efficient.
Service is of a very high standard and this was a standout for us because they were flexible and realist...Read more
1 comment
Leisure PoolsLeisure Pools
Dear Filipo Family
What a great review for Leisure Pools North Brisbane. We often receive glowing reviews for the team and they do an incredible job. From sales, to communication, to installation to... Read more
handover. They are very professional and always provide a seamless experience.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fantastic service with that family owned touch
Ive chosen to give Leisure Pools a review as I have used the team here in Newcastle to install both pools Ive put in my properties.
The first was 6 years ago which was only a small pool but yet the team were able to hit all points that Ill list later, it was a 6m Harmony the second and most recent was the 8m absolute with built in spa.
I have a young family who love to swim and we have done and will continue to make plenty of memories in our Leisure pool.
As a person thats all about Aftersales being involved in it in my day to day activities f...Read more
or a leading truck manufacturer here in Newcastle I feel it is important to not only deal with the big questions but also to focus on getting the 1 percenters right. First time right time as we say, I was more then satisfied that the team here met my needs and went up and beyond to meet mine and my families needs. Ive put a few points together that I believe were an important part of my decision to chose these guys not once but twice. Feel free to have a read through.2 comments
Leisure PoolsLeisure Pools
Hi Craig and Loz
Thank you for sharing your experience with the team at Leisure Pools Newcastle. It is wonderful to hear that you have had two great experiences with the team. We are sure you are lov... Read more
ing the Absolute!! It is such a great pool that really has it all.Wouldnt have it any other way
You never know there could be a 3rd in the works.
Awesome product from an amazing team.... Read more
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Tony P.Sydney Surrounds, NSW
Very Unprofessional
Newcastle branch is run by a very, very inexperienced person, currently using his opposition to install his pools due to his lack of experience, I advise to stay away RIPOFF!!!
1 comment
Leisure PoolsLeisure Pools
Hi Tony
We are disappointed to hear your feedback with a dealer with 15 years experience. Whilst we always aim for the highest level of customer satisfaction from our dealers. It is unfortunate that... Read more
this in your opinion wasn't met in this instance.Similar opinion? Write a review on ieatwords.com.au!
CCR86South East Queensland, QLD
- Verified customer
We love our pool!
It took me a long time to convince my husband we NEEDED a pool. He was not keen at all so he was very apprehensive about.
We did get a few quotes and Leisure Pools South Brisbane came out only slightly more than the others. But we didn't want any hassles and wanted something that would last. Dean was excellent when explaining everything and came out twice to put our minds at ease.
The entire process was great, communication from the Jen and Michelle was excellent and I received a text message after every call so everything was in writing as ...Read more
well. The boys on site were so professional and worked really hard, they barely stopped all day even in the heat. They were so good with our kids letting them watch all the machines and the crane. The kids still talk about it! Isaac was amazing and spent so much time with us during handover and has answered our silly questions since.1 comment
Leisure PoolsLeisure Pools
Thank you for sharing your experience with the team from Leisure Pools South Brisbane. It is wonderful to hear how you found Dean, Jen, Michelle, Isaac and the team were throughout the whole process. ... Read more
Their attention to detail, communication and professionalism is evident and we are sure the finished project looks amazing. We would love to see your new Leisure Pool! If you would like to share, please send a couple of photos to [email protected]Similar opinion? Write a review on ieatwords.com.au!
Bernadette L.South East Queensland, QLD
Leisure Pools North Brisbane
Highly recommend Leisure Pools North Brisbane
Taylor, Stewart & their teams worked like clock work to complete the pool and spa build. All the teams were exceptionally professional and were well briefed on their jobs prior to coming on the worksite. Work was completed to a very high standard.
Taylor & Stewart are very knowledgeable on all aspects of the build and their products and were both available 7 days a week for any questions.
Highly Recommend Leisure Pools!
1 comment
Leisure PoolsLeisure Pools
Hi Bernadette
What a wonderful 5 star review for Leisure Pools North Brisbane team. Thank you for taking the time so share your experience and kind words. They have a great reputation and are a wonderful group that are very experienced. ... Read more
We will be sure to pass this on. Thank you for the recommendation. We hope you are enjoying your new Leisure Pool! Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
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PeterHunter Region, NSW
Fast, Efficient, Amazing
Pool was in the ground fast, and the team were amazing.
Continued support to assist with the pool and ensuring it is perfect for use.
In it most days and love it.
Good idea on the package to include robot cleaner, as it does an amazing job.
Thanks Jamie and Vanessa. Simply Amazing
1 comment
Leisure PoolsLeisure Pools
Hi Peter
Thank you for sharing your experience with Leisure Pools Newcastle. We love hearing great customer feedback about the team. ... Read more
We are sure there have been so many memories made in the pool with many more to come. Glad to hear you are enjoying your Leisure Pool. Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
Rebel P.Murrumbidgee Region, NSW
Fast and friendly service
We recently had our pool installed by Leisure Pools and we couldnt be happier.
From start to finish Ash and the team were amazing!
We would definitely recommend Leisure Pools to anyone looking at putting in a pool.
1 comment
Leisure PoolsLeisure Pools
Thank you Rebel for taking the time to review the team at Leisure Pools Canberra. We are so pleased to hear of your experience and recommendation.
We hope you enjoy your new Leisure Pool where you will make many memories for years to come. ... Read more
Thank you Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
A Beautifully Finished Pool Project
Ash at Leisure Pools Wagga/Canberra installed my pool. After a lot of research and not really knowing who to trust in the Wagga area, i decided to go with Leisure Pools. I liked the range of pool options with built in spas and kids splash decks. I went with the Absolute 10m in Sapphire Blue. The kids splash deck is awesome for little kids to grow their confidence, and the spa is great for adults to sit and relax. Leisure easily have the best range in the Wagga area.
After an email consultation and a quick call with Ash, he came out and looked a...Read more
1 comment
Leisure PoolsLeisure Pools
Stephen
What an incredible, detailed review of the team at Leisure Pools Wagga Wagga. Thank you for providing your great feedback of your experience and high recommendation not only of the team but our Leisure Pool pool and range. ... Read more
The team are very meticulous, professional and have wonderful communication which is certainly something customers need with large projects so we are glad to hear how well it went. Can we just say, great choice with the Absolute! It certainly is the pool that has it all, and we are sure that you and your family will create many memories all year around. We would love to see some photos of your new entertaining space. If you would like to kindly share, please send them through to [email protected] Thank you Leisure PoolsSimilar opinion? Write a review on ieatwords.com.au!
Dave WCanberra
Great friendly service
Ash and Jane and the whole team were amazing throughout the entire installation. Ash explained everything clearly about the pool types, products and the installation process. He also keep us in the loop the whole time as the job progressed. His team were fantastic and you could tell they were proud of their work as the quality of the installation was excellent. We'd recommend Ash and the team to anyone.
1 comment
Leisure PoolsLeisure Pools
Hi Dave
What a wonderful 5 star review for Leisure Pools Canberra. It is wonderful to hear how you found Ash, Jane and the team were throughout the whole process. Their attention to detail, communic... Read more
ation and professionalism is evident and we are sure the finished project looks amazing.Similar opinion? Write a review on ieatwords.com.au!
Leisure Pools North Brisbane
Great service, competent staff, and completed ahead of schedule. Attention to detail & full of friendly advice. Would not hesitate to recommend Taylor & the boys. Leisure pools north brisbane exceeded our expectations.
1 comment
Leisure PoolsLeisure Pools
Hi Leisa
Thank you for sharing your experience with the Leisure Pools North Brisbane team. We often receive great reviews from their projects and it is wonderful to continually see how consistent the... Read more
y are with their quality of service and professionalism.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Aleisaasked
Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?
2 answers
Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.
Hi aleisa,
Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.
Brendan B.asked
How many litres in an Acclaim Leasure pool
1 answer
Hi Brendan. The Acclaim Leisure Pool comes in three sizes. What size pool were you asking about?
Brendan B.asked
How many litres in acclaim Leasure pool
No answers
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Leisure PoolsLeisure Pools
Hi Natalie
Thank you for sharing your experience with the team at Leisure Pools North Brisbane. We often hear about the dedication and care they put into the entire project from initial concept to th... Read more
e completion and we appreciate you taking the time to share just that. They really are an amazing team!