Leisure Pools Questions & Answers

Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.

Hi aleisa,

Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.

Hi Brendan. The Acclaim Leisure Pool comes in three sizes. What size pool were you asking about?

Darren
the Pool in itself is a good product, just really be careful when dealing with LP at Yatala

Thanks for clarifying. So can you confirm that Leisure Pools is, in fact, the sales agent, and that the actual work is carried out by sub-contractors?

Hi Chris

Our experience was that sales, installation, concerting and paving were all completed under the one pool builder. Each of the teams was very professional and they all work together to deliver the pool, so there was no disconnect. We’re really happy with the quality of the install, otherwise we wouldn’t have provided a positive review.

Cheers

The guys down here were great sorry you feel ripped of give head office in Brisbane a ring these boys helped me in everything they might give you answers

Thanks DO you have head offices number please or email i would like to chat to them .

we didnt have a good experience at all and i tried to call the head office for assistance but was directed back to the local distributor. After getting the pool we have heard the same thing over and over 'after the contract is signed customer service is lacking'. Wishing we shopped around more.

Well they have a lack of customer service, the pool it self is ok but everything around it is sh@t I would not recommend them to anyone at all.

STAY WELL AWAY!!! Heaps of problems, been over 18 months & won't reply to anything!!!

Yep! Dont do it! Look to one of the more reliable and larger companies like Narellan. Ben is great there wish I hadve gone with them instead of leisure Pools Thornton.

No. Not heard of them. I’d say Leisure Pools franchise and I used Leisure Pools Wagga Wagga and the owner/operator is Ash Dikkenberg.

We used Yatala and Stewart was the proprietor of that branch. He was the guy that actually dug out our pool. A real hands on guy. We found them great to deal with.

Yes we did. You can PM for more info if you like

We’ve just had our pool installed by these guys (yatala branch), there’s a few issues that need to be fixed, and the owner was going to call and make a time to come out. It’s nearly been 2 weeks and haven’t heard a thing!

LEISURE POOLS YATALA QBCC

Hi LAHLAH
Going through some issues with these guys currently. The Pool has not reached practical completion yet and doesn't look like getting there anytime soon. Please go to QBCC with your issues. The QBCC keeps a record of all the complaints and will help resolve your issues. You will need to make your complaint within 21 months of the offence. Some things that are a breach of the QBCC contract requirements that we experience and you may have also Are
1. No Date of Practical Completion on the Contract.
2. The Stage payments. You should not have paid more than 50% in stage payments before half the work was completed. In our case we had to pay 98% of the cost before any work had taken place. (Stage 2 payment) This is a breach of the QBCC contract requirements.
3. Absence of a Timing Schedule. We receive no timing schedule for when the construction process would take place.

Check your contract and you may find the same issues. You will need to complete a Notification of Offence form on the QBCC website. The QBCC will step in to provide dispute resolution and get this sorted.

MollyPix - I am sure this is you [Name Removed] as you are the only client we have an issue with at the moment.

From the moment we came on site you have been nothing but abusive to our staff and demanding our professionally trained tradespeople do everything your way when you have no knowledge or experience installing pools. Your behaviour on site the other day was so bad one of our staff members is on stress leave.

Our tradespeople are not comfortable coming back on site until we have a guarantee that you will allow our qualified professional tradespeople to do the job you have employed us to do.

Leisure Pools South Brisbane

I think thats pretty standard, after all, they are ordering and paying for your pool from manufacturing. You cant install the pool without payment, how are they sure youll pay for a product that substantial?

I don't believe it's normal. If you contact QBCC they will suggest a 20% deposit on initial signing followed by agreed part-payments. Google "Construction Contracts" in your State.

Thanks for your time in answering. QBCC say up to 50% deposit can be paid when the constuction of a product is not on your premises. They did mention 95% was excessive though. Pool has been delivered.

Outstanding service. Leisure Pools Adelaide Metro stood out amongst all other research into Adelaide providers. Alex was on site every day during the installation. A hard working cheerful bloke.