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Reviews

4.5

349 reviews
5
(284)
4
(18)
3
(4)
2
(7)
1
(36)
  • Value for Money
    4.5 (62)
  • Cleaning & Maintenance
    4.6 (55)
  • Product Quality
    4.7 (62)
  • Return Claim MadeYes (0) · No (67)
  • Warranty Claim MadeYes (3) · No (64)
  • Purchase Type
  • Customer Service
    4.4 (67)
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Paola and Gus

Paola and GusDarling Downs, QLD

Glad we chose them again!

published

We built a pool with Leisure in Mt. Lofty 8 years ago, the experience was great. Easy and relaxed process and a fantastic swimming pool as a result that our family enjoyed every day...
We just finished our second pool with Leisure in our new home and again the experience and result have been top class.
We consider ourselves very demanding with standards...
Jim has been on every detail, he’s highly experienced, he clearly cares about his clients and is proud about his job.
We would use Leisure again and we recommend them every time.
Paola and Gus



1 comment
Leisure Pools
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Nigel B

Nigel BSouth East Queensland, QLD

Yatala Leisure pools

published

The sales person for this company really doesn't know what you need to do after the pool instillation. We was clearly told that we had 2years to have our pool fence certified,to which the sales person denies.... funny that!
The owner makes promises that he would make it right if proof was given that the fence was installed in the same year, to be followed by an email from the wife of the owner that no such agreement was given. So although we paid for the council submission and certification in the price of the pool it still cost me another $660!



Don't trust Yatala Leisure Pools get it in writing and verify everything with another pool builder.

3 comments
Leisure Pools
Leisure P.Leisure Pools
Nigel B
Nigel B
Leisure Pools
Leisure P.Leisure Pools

Thank you Nigel. We apologise again for your experience. We have very high customer service goals which we obviously didn't meet in your case. We will continue working with our Dealers to strive to do better. We wish you well.

Leisure Pools

Kate

KateSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Leisure Pools North Brisbane

published

We couldn’t be happier with our wonderful new pool! This company and everyone who works for them are professional and obviously take pride in the finished product. The whole process ran smoothly. Leisure Pools North Brisbane was recommended to us, and now we highly recommended them too.

1 comment
Leisure Pools
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Mark H

Mark HSouth East Queensland, QLD

Great service and outcome

published

I'd highly recommend checking out a fibreglass pool from Leisure Pools North Brisbane. The entire team were great throughout in installing a Platinum Plunge for us which included a few tricky issues in aligning to some existing decking we had. Throughout both Taylor and Emma specifically were very helpful in stepping us through the process including quickly responding questions we had, which was pretty reassuring at the time. The outcome is a great pool we're really happy with. Thanks for your efforts.

1 comment
Leisure Pools
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Chris k

Chris kHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Quick easy process with great service throughout

published

It is Used daily in the summer and cleaned weekly the robotic pool cleaner supplied does all the hard work for you and is simple to clean with a hose. A very happy customer

1 comment
Leisure Pools
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Review collected in partnership with Leisure Pools

Lorenzo

LorenzoFar North Queensland, QLD

Extremely Professional

published

Joshua and his team did a fantastic job with our pool. We had to do some last minute changes, but it wasn't a problem. Highly recommend Leisure Pools and their products.

1 comment
Leisure Pools
Leisure P.Leisure Pools

Barrier Reef Leisure Pools - Cairns

published

Josh & his team at BRLP Cairns were recommended to us by a friend. They were fantastic! Friendly, professional & worked so hard in very hot conditions to get our lovely pool installed in time for christmas. Looks great, no problems, would definately recommend Barrier Reef Leisure Pools. Thanks guys, our pool is awesome!

1 comment
Leisure Pools
Leisure P.Leisure Pools
Darren Adams

Darren AdamsFar North Queensland, QLD

Barrier Reef Leisure Pools - First Class

published

I dealt with Josh from Barrier Reef Leisure Pools in Cairns and was impressed about all aspects of this company. Thanks guys for the good work and for getting my pool and water feature installed ahead of time and without any problems. 5 Star rating for sure..!!

1 comment
Leisure Pools
Leisure P.Leisure Pools
Mal and Brigitte

Mal and BrigitteFar North Queensland, QLD

A great decision

published

Our pool is now about to celebrate its 5th birthday. We are very pleased with the pool and it has caused us no problems. The pool was installed by Josh Middleton and his team and we were appreciative of the way they conducted business and the professionalism of the installation. We highly recommend Josh and his team at Barrier Reef Leisure pools. The whole process from inquiry to completion was absolutely seamless.

1 comment
Leisure Pools
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Barrier Reef Leisure Pools - Cairns

published

Barrier Reef Leisure Pools offered great service! The product is gorgeous. I love the smooth feel of the fibreglass. The blue is stunning. And after five years it still looks brand new. Installation was quick and professional. Can highly recommend this company.

1 comment
Leisure Pools
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economical

economical

  • 2 reviews
  • 1 like

Leisure pools North Brisbane

published

Thank you to Taylor at Leisure Pools North Brisbane for coordinating the installation of our beautiful new plunge pool. We loved the all-inclusive price and advice given about placement of the pool, colours, fencing and difficult access to the site. Stuart was kind enough to move a much-loved orange tree as part of the dig. Adam and Adam were hard-working, friendly and meticulous with their paving. The clear fence, with 3 frosted panels for privacy, looks amazing. The building process was smooth and the pool is easy to care for.

1 comment
Leisure Pools
Leisure P.Leisure Pools

Economical thank you so much for your post regarding Stuart, Taylor and Leisure Pools North Brisbane. The Leisure Pools Plunge Pool is a beautiful pool and perfect for most back yards. We hope you enjoy your Life of Leisure

Thank you
Leisure Pools

Shayno

ShaynoBrisbane

  • 2 reviews
  • 1 like

Best experience

published

I know your supposed to get 3 quotes minimum but after meeting Taylor from leisure pools we didn't bother with the last one. We had zero pressure to sign it was "here is the price this is when we can install any questions".

Pool was supposed to be installed March but at the start of January Taylor called and said "how about next week?" We were out of the country that week but it all went ahead without issue, could not be happier with the team at Northside Leisure Pools.

1 comment
Leisure Pools
Leisure P.Leisure Pools
ella

ellaBrisbane

  • Verified customer

No glitch

published

Everything went smoothly, workers were all professional and managed to finished everything on time. We are happy with our new pool.

1 comment
Leisure Pools
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Review collected in partnership with Leisure Pools

Percy

PercyBrisbane

Everything we hoped for

published

Leisure Pools North Brisbane have just completed our pool and it’s everything we ever hoped for. We had three other pool builders out to quote and discuss our build. From the word go we could tell this team were keen to work with us to create the best possible outcomes within our budget.

Those commitments have been delivered throughout the build, with a talented, friendly and diligent group of professionals completing the work.

We highly recommend Leisure Pools North Brisbane.

1 comment
Leisure Pools
Leisure P.Leisure Pools
  • Verified customer

Sublime

published

We love our pool! It has given us so much pleasure this Summer. It has been a lifestyle enhancement and has added value to our home. We love swimming prior to bedtime particularly on hot summer evenings. Best investment to date!

1 comment
Leisure Pools
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Review collected in partnership with Leisure Pools

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  • Verified customer

Excellent! Very Happy :)

published

We use the pool every day or every second day. Even, when the temperature outside the pool was 21C.

Easy to maintain

1 comment
Leisure Pools
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Review collected in partnership with Leisure Pools

Newcastle team is second to none

published

We use our heated pool every day ! The way the Newcastle team set it up its worry free .

1 comment
Leisure Pools
Leisure P.Leisure Pools

Thank you, for your 5-star review Michael Rose. We hope you enjoy your brand new Leisure Pool this Summer and for many to come.

- Leisure Pools

  • Verified customer

We love our pool! Best thing we ever did putting it in. Thanks leisure pools.

published

We’ve used the pool on every warm day over 25 degrees. The pool is extremely easy to maintain. We can’t imagine not having a pool now.

1 comment
Leisure Pools
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Review collected in partnership with Leisure Pools

  • Verified customer

Brendon from Leisure Pools was amazing

published

We currently use our pool almost every day, the maintenance side of things are simple as Brendon conducted thorough handovers

1 comment
Leisure Pools
Leisure P.Leisure Pools

Thank you, A Mitsikas, for your 5-star review. How nice is it to go for a swim in these hot Summer days and nights. We hope you enjoy your brand new Leisure Pool!

- Leisure Pools

Review collected in partnership with Leisure Pools

  • Verified customer

A great experience from digging to swimming

published

We could not be happier with our new pool. From the moment we started till the completed handover we were kept informed at every stage. The installation team were friendly, informative, and only too happy to advise and explain every step of the process. We now own a pool we love that’s easy to maintain and keep clean.

1 comment
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Page 4 of 18
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Questions & Answers

Dan C.

Dan C.asked

Has anyone else been ripped off by Leisure Pools Thornton? Still waiting for refund on concrete I overpaid for. Been through fair trading and now onto NCAT. The franchise owner is rude and arrogantly and does not care for the customer once deposit is received.

No answers
ava

avaasked

Anyone have their pool installed by Jamiesontown? Just looking for reviews as we are looking at quotes at the moment thanks

3 answers
Dave
Dave

Hey Ava,
Based on my experience with Leisure Pools, I would not go anywhere near them. My review is in there, have a read. The installer may be ok but the parent company does not back the I stalker up if anything goes wrong

Leisure Pools
Leisure PoolsLeisure Pools

Hi Ava

Leisure Pools Sydney have installed many pools and have a great reputation. They are great with communication, professionalism and meeting all of your expectations. All the Leisure Pools Dealers are their own Independent Businesses, you can view more about the Leisure Pools Sydney team, including about the owners and some reviews here https://leisurepools.com.au/dealers/fibreglass-pools-sydney/

Thank you

Leisure Pools

Dan C.
Dan C.

Hi Ava. Avoid Leisure Pools at all
Costs. Plenty of horror stories out there do some research they don’t take long to find...

Aleisa

Aleisaasked

Hi, Yatala Leisure Pools installed our pool however there are still issues with the pool as well as property damage that they promised to have fixed 2 weeks ago. They now will no longer respond to us, is there anyone else at Leisure Pools we can talk to or do we now just contact the ACCC?

3 answers
Laraine
Laraine

Alesia, I went with Gary in Hervey Bay branch and he was great, unfortunately because they are a franchise, it's the luck of the draw whether you get a good person or not, my girlfriend had the same sort of problems in Port Macquarie. Outside of complaining to Leisure Pools direct and giving bad revues to the person who did yours, I wish you luck.

Dan C.
Dan C.

Hi aleisa,

Unfortunately this is a common problem with Leisure Pools. I have received private messages from other customers with the same issue. The way the business runs with Leisure Pools basically just being a distributor of shells means theres no real path to follow when you have issues. If the franchise you use dont want to play ball you have no where to follow up the problem other than escalating with Fair Trading or small claims. Best to stick with a company that has a proper customer service and dispute resolution department.

Dave
Dave

Had the same issue, see my reviews

Get an answer from our members and Leisure Pools representatives

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