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19 questions from our users
Thanks for your message Bernie. There are different options for different models. Most commonly, you can choose 16Ah battery for the on road bikes with maximum speed of 25km/hr PAS, which is road legal. Please contact our friendly customer service team between Monday to Friday 9am-5pm Melbourne time on 1300 856 725 or send us an email at [email protected] . Thank you!
Thanks for your message.
Battery life is claimed to be 500 fully charged cycles based on good maintenance. It takes around 5-6 hours to fully charge a depleted battery. Top speed is 25km/hr.
10Ah battery will give you a range between 20-50km and 16Ah battery will give you about 32-80km. For more information about our bikes and to discuss which bike suits you, please give us a call on 1300 856 725 or send us an email at [email protected] . Thank you and we look forward to hearing from you soon!
So the top speed is set to 25 kmph and it feels like it, in that it holds its own, I find myself overtaking on the rail trail (mostly the mountain bikes) but not so much the road bikes, I elected for the 16Ah battery and took it on a 45 km ride and it nailed it!. and I could have gone further. My body didn;tt want to continue. I average about 20 km per ride and I can get 3 rides before charging it. If I am dong a long ride I will set on the mid range (which is about 15 kmph) and just cruise but for the 20 km rides I go max speed. It was one of the better bikes on the market for the price and that is why I chose it. It usually takes about 2-3 hours to charge from not a fully flat battery. I like my bike and have really enjoyed riding it.
Thanks for answering this question with your experience with Leitner eBikes. I'm glad to hear you're still enjoying the rides! Thanks, Leitner team.
Fancy Berlin. Present bike 800cms berlin 740cms. The question would i be able to get my leg over comfortably 800 now to high
i prefer straight handlebars. Why have you gone to curved ones? You mentioned having customers that i could check these 2 aspects quickly.
Hi Dan, Thanks for your message. There are a number of customers who have successfully installed child seat on the rear of the Venice Cruiser and Berlin Cruiser. Bear in mind that the total allowable capacity of the bike is 120kg including rider, passenger and racks/carriers. If you have any further questions, please feel free to contact us on 1300 856 725 or email at [email protected] . Thank you!
Hi, thanks for your message. It is comparably a lot harder to ride the bike without battery power due to the resistance from the motor and the weight of the bike. We do recommend to at least use low PAS mode during your rides. Hope this helps. If you have further questions, please feel free to contact us on 1300 856 725 to discuss further. Thank you!
Let me rephrase my questions so maybe I can get a definitive answer: Does the bike function as a bike with the battery removed. I realize it is obviously easier with battery power, I want to know if the bike is usable without the battery attached to the bike?
Do these bikes plug into American electric plugs, standard household 110 ?
All of the eBikes purchased through our USA store will be able to plug into standard household outlets (American plugs).
We hope that this information helps and please reach out to us at [email protected] if you have any further questions.
All the best,
Did I see somewhere the straight bar is dual suspension?
Thanks for your helpful reply Jason, you are absolutely correct. This straight bar eBike (Berlin Cruiser) has front suspension only.
@Mike P. : We do have a 26" Straight Bar eBike with dual suspension in our range! The CrossX Mountain eBike : https://www.leitner.com.au/electric-mountain-bike-dual-suspension-leitner-crossx.html
These models have the XOFO Brushless Geared motors with 250W power and a 36V voltage.
I hope this helps!
Are the electric chargers compatible in Australia?
Thanks for answering this one for me Steve! Not only is it greatly appreciated, it's also 100% correct as well!
The Leitner Team
Hi there, i’m Very interested in your ebikes. My question is about servicing. If there is a problem don’t the track where can you take it to get repaired or serviced, as I know you don’t have a shop front as such & only sell your bikes online? Thanks in advance. Regards Bob Fraser [email address removed]
Found the person I spoke to (Tim) via phone very friendly, helpful and knowledgeable. Subsequent emails were answered promptly. A replacement part arrived via express post the next morning. The fault that occured with mine was not one they had encountered before and is obviously not the norm. I am very happy with the bike.
Does Berlin model have puncture resistant tyres and can I inflate the wheels in a fuel station?
Standard car tyre valves, so yes you can inflate at a service station. Puncture resistant? - I don't know, but I put puncture sealant fluid in mine to guard against a puncture.
The tyres are not puncture proof- but you can get them. Good idea putting sealant inside or buying puncture proof tyres.
Hi Ram, the tyres are sturdy however not puncture proof. As mentioned above you can use third party products like sealant fluid, strips or even purchase puncture resistant tyres. Regarding inflating wheels at fuel stations: it is recommended to only inflate tyres with a dedicated bicycle tyre pump available for purchase at your local store. Air pressure pumps at fuel stations are primarily designed for cars and can damage bicycle tubes.
One review said he had to peddle all the time while using your e-bikie is this true?
I've only had my Leitner for a few weeks and still experimenting. I bought it to expand my range, not take the easy way out. I've not tried really to ride on power without pedalling. It does slow down when you stop pedalling- I see no point in doi9ng this as range will drop substantially. You just need to keep pedal in support or vice versa.
Hi thanks for your question. If you want to use the Pedal Assist function (which is where the motor engages to help you pedal) then yes you need to keep pedalling. You can have the assist set on High, Medium, Low or Off and you can go as fast as you can cycle. There is also the option to just use the throttle (no pedalling required), which comes speed-limited to 6km/h but can be unlocked to reach 25km/h for offroad use. The more you rely on the motor and the less effort you put in pedalling, then the faster the stored battery energy will deplete and so in turn your maximum range will reduce. The road bikes have the option of upgraded batteries for an additional $250 at the time of purchase that offer some 60% greater range Thanks [email protected] ebikes
The above explanation from Leitner is spot on. Saturday past I went for a 40 klm bike ride without any assist for the first 20 klms then on my return trip I was faced with a head wind and used the power all the way home. Just make pedaling a breeze in head wind. I use the assist when the going get tough. Great bike well worth the money. ps no commercial interest from me in the Leitner Company.
Hi my husband and I are wanting to buy a couple of Ebikes and these have been recommended. We live in Adelaide and would like to try them. Where can we do this? Thanks Fran
Thanks for your message.
We do not have shops or showroom as we are an online retailer. However, we do have a number of volunteer ambassador, who volunteers to show their bikes to potential customers at their own time. Please note that they are volunteers only, not a shop. You can find if there is an ambassador near you on our website at https://www.leitner.com.au/shops/ . Their details are listed on the website. We recommend to only test message or email them. I hope this helps. If you have any questions about our product or would like to discuss further in choosing the right bike, please contact us on 1300 856 725 or via email at [email protected]
I am 188 cm tall and weigh 105 kg. Which of the range would be most suitable as a commuter bike? I don't quite understand something in the descriptions; is the top speed of 25 kp/hour only off road or for general traffic?
Hi. I am considering one of these bikes, is anyone able to tell me how long roughly they would take to ride about 10kms with one fairly decent hill, I am average fitness level (not a complete potato but not super fit)? Also I would be considering buying for commute to work so would it be okay after riding to work to ride home 8 hours later without charge?
thank you for your message. Your can certainly ride your Leitner bike to work and then ride it back 8 hours later. The time needed to do a 10km ride depends on many factors, e.g. hills and traffic lights. Google maps has a handy tool to estimate travel times by bike. As Leitner bikes are electric, it will make the ride much easier as compared to riding a pushbike. I hope this information helps.
Do these bikes come with anti theft locks?
No lock included, however you can unlock and take the battery with you, for charging and security purposes. Would recommend to lock in an CCTV area, and get your driving licence number stamped on the bottom of the frame, for example NSW1234567, then the police could find your details if stolen and recovered.
I have bought a bike (cruiser) from a person who bought it for his wife and found it unsuitable for her so they on sold it to me .They had it a few months and used a minimal of times and charged it a couple times . I rode it a few times approx 5km .The battery began to discharge . I re charged it . I went for a long ride, with out any notice the battery discharged after approx 7km . I have since tried to recharge it with out any success. the charger, battery and bike meter show charged, the battery power cuts out immediately under load. The bike is under 9 months and has had very little use. What could the problem be ? Ephram Leitner says it is not under warranty, because it is now second hand. I am over 300km from Perth.
Sounds like battery problem to me, either previous owner never looked after it or battery is faulty..
I am not an expert but agree with the previous comment. You could get your local auto electrician to check the battery with a volt meter. You never know the previous owner may have swapped the battery and sold the new battery to another person replacing it with an old battery. This is just a guess but an auto electrician will be able to judge the state of the battery. If it is not this you may have a wiring problem which the Auto electrician will also be able to tell you.
Battery is showing charged, but cuts out under load. I would think it could be the controller. I am not aware how to load test Iridium batteries, do auto electricians ? One test may or not help is to disconnect the throttle restriction. Leitner shows how at the end of the manuals for off road purposes only, but this is dependant on how old the ebike is. I believe earlier models cannot be disconnected. While the controller cover is off I would check for water ingress too. Are any of your cables/wires pinched ?
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