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35 questions from our users

Winston Holmes

Winston Holmesasked

Good Evening. I am about to purchase an electric bike after searching the internet for all the varied options and makes. My budget is $1500 max (including freight).
I live in Bunbury WA and I note freight varies quite considerably between Companies from "free" to over two hundred + $'s (not sure why the difference).
Anyway I tried to get your calculation but wasn't happy to proceed nearly all the way thru the order process just to get a figure. I would appreciate it therefore if you could send details.
I am considering a 26 inch step thru or the larger "ultimate" or similar.
I'm not finding it easy buying on line and worry should i have some problems with whatever bike I buy along the way - do you have a repair agent somewhere in WA?
I guess its fair to say I am leaning towards one of your bikes (like the recent award you won) but I am also looking at a "Hamburg" trecking; "Hasa Swift"; and the Bullshark Road Electric Bike. They all have their selling points such as pricing, large discounts, free freight or low freight and so on.
Any thing you could add to help me feel confident that your bikes are the best buy would be appreciated.
By the way I am a fit 77yo who enjoys a ride but finds that strong winds and hills are becoming more of a deterrent!!
Thanking you in anticipation. Kind regards. Winston Holmes (0466971252)



3 answers
Winston Holmes
Winston Holmes

Yes it was me

Leitner
Leitner E.Leitner

Hi Winston,
Thanks for your message. All freight costs goes directly to the freight companies. It is calculated using the size and weight of the carton and your location. All freight is transported via road not air, hence the high cost. Lithium Ion batteries cannot be shipped via air unfortunately. You can simply give our customer service team a call on 1300 856 725 or send us an email at [email protected] to see if we can search around and find a cheaper courier option for you. For example, shipping a cruiser bike to Bunbury WA 6230 is around $205 via a different courier than our default courier. Hope this helps. Please contact our customer service team to discuss further. We look forward to hearing from you.
Regards,
Leitner team

Winston Holmes
Winston Holmes

Good morning - Thanks for the above and Alex's phone call that I missed.
After reviewing the different options for a mid priced e-bike I have narrowed it down between a Leitner or one from another Company. That Company has come up with a great price by dropping the freight component.

I understand your approach to the freight charges and therefore request your very "best" total cost on :



26 inch Berlin "step-thru" or 26 inch Berlin "step over"

Originally I was interested in the "Ultimate" but note it is out of stock. If that situation is likely to change in the near future I'd appreciate your "best" price for an "Ultimate" .

I wonder if there is a place in WA where I could get service work done if necessary.

Thanking you in anticipation. If necessary I could be contacted on 0466971252.



Kind regards. Winston Holmes

louise

louiseasked

what is the warranty on your e bikes?

1 answer
Leitner
Leitner E.Leitner

Hi Louise,

We provide a 1-year warranty on the electrical components of the bike (e.g. Battery, Motor, Controller etc.).

Then we provide a 2-year warranty on the frame itself.

Please note, warranty only covers manufacturing defects or faults and does not cover water/liquid damage, accidental damage or misuse.

I hope that this helps and please reach out if you have any further questions or concerns.

Thanks!
-Leitner team.

Nuria Rivera

Nuria Riveraasked

where Can I get one of this electrical bike in Perth?

No answers
tombay26

tombay26asked

Thinking about purchasing a Leitner Venice ebike. Any recent reviews, recommendations or things to be aware of. Many thanks.

No answers
Denis L.

Denis L.asked

Can u go faster than 6kmph if u use throttle

No answers
Wilma K.

Wilma K.asked

Can anyone recommend a bike bar for the Milan Cruiser to use on a bike rack?

No answers
Ken M.

Ken M.asked

Can you buy pack rack over the back wheel for a cross x

No answers
Stevo

Stevoasked

Is there a removal bar for step through frame to carry on a bike rack?

No answers
Bill

Billasked

Can the venice cruiser go across paddocks and gravel roads ok?

1 answer
Leitner
Leitner E.Leitner

Hi, Thanks for your message. They are fine on paddocks and gravel road as they come with front fork suspension. Let us know if you have any questions. Feel free to give us a call to discuss further on 1300 856 725 or email at [email protected]

Richard L.

Richard L.asked

Where do I buy new brake pads for Milan disc brakes?

1 answer
Leitner
Leitner E.Leitner

Hi, Thanks for your message.
Please send us a picture of your caliper (front or rear) to [email protected] . We will be able to identify the correct part for you. We do stock them in our Melbourne office.
Hope this helps. Thank you!

Anne W.

Anne W.asked

Why wont my throttle work properly

2 answers
Russ
Russ

Anne a couple of reasons i can relate. Firstly i suppose is the off button has been pushed perhaps accidentally .. press again to turn throttle on. Next, if you are holding brake leavers just a little, the electric throttle is disconnected. Next, if the bike is travelling above 6 kms/hr, the throttle is inactive, Next would be an operational situation if the throttle is being asked to drive the bike up a very steep incline of over very rutted road, i would suspect some difficulty for the throttle drive. The last thing i can think of is the battery is flat or very low. Above those suggestion, i would suggest speaking with Leitner to determine if a product defect is present. Cheers. Russ

Leitner
Leitner E.Leitner

Hi Anne, Can you please send us an email or give us a call, so we can discuss with you and understand what is happening please? Thank you and we will work with you on this. Thank you!

Sue

Sueasked

What is the weight of the Milan

1 answer
Russ
Russ

Hi Sue. The weight less battery is approx 21 Kgs....the battery I think is approx 10 Kgs. While heavier than a regular push bike, I find I don't notice the weight being a problem, the electrics just take over when riding and I use the manual gears in low (gear 1) with no electrics when in tight spots,.... again no issue with the weight .... I'm in Perth if that helps with a test ride albeit the 26 model step through.

Montauk

Montaukasked

Where can I find the specs on these e- bikes . I’m trying to help my sister purchase an e-bike, I’m a cyclist and myself don’t know about them but with detail specs that would help after looking at the reviews I want to know about them .

2 answers
Leitner
Leitner E.Leitner

Hi, thank you for your message. You can see the full range of Leitner products at https://www.leitner.com.au/ . In order to assist your sister to choose the right bike for her, please contact us to discuss further at 1300 856 725 or send us an email at [email protected] . Thank you and we look forward to hearing from you.

Russ
Russ

All details and specs are on the Leitner web page and the step through is covered at www.leitner.com.au/leitner-electric-bike-step-through-250w-red.html. If you live in Perth I'd be happy to show you our cruiser step through. Great bikes ..... My contact details on the Leitner web page. Good luck Russ

Peter Blackmore

Peter Blackmoreasked

What price for the electric step through please.

3 answers
Leitner
Leitner E.Leitner

Hi Peter, thanks for your interest with the Venice Cruiser. For more information about pricing and spec of the bike, please refer to our website. https://www.leitner.com.au/leitner-electric-bike-step-through-250w-red.html . Please enter your postcode and suburb to get a quote for shipping. Thank you!

Peter Blackmore
Peter Blackmore

2323 Peter Blackmore
2 Malay Street Ashtonfield
[email protected]
0448527017

Leitner
Leitner E.Leitner

Hi Peter, Thanks for your message. Shipping a Venice to Ashtonfield is $134.47. Hope this helps. Thank you!

skip w.

skip w.asked

where is the bike made and what is the warranty?

1 answer
Leitner
Leitner E.Leitner

Thanks for your message. Founder of Leitner ebike is German. We source different parts from around the world, such as Shimano gears, Samsung batteries and etc. The final assembly is done overseas in China. We stock our ebikes in Melbourne and have been trading locally in Australia for over six years. The electrical components, such as the battery, motor, voltage display comes with one year warranty and there is two years warranty on the frame. Hope this helps. If you have more questions, please feel free to contact us on 1300 856 725 to discuss further.

Peter Blackmore

Peter Blackmoreasked

What wheel size would you recommend for 175 cms which would also suit a 150cms so that both my wife and I can utilise?

No answers
Martin Bray

Martin Brayasked

What replacement brake pads do I purchase for a Venice Cruiser ?

No answers
Julie

Julieasked

What is the weight? What kind of battery and how many kms does a fully charged battery take me?

2 answers
BarryB
BarryB

I am not sure of the weight but it is quite heavy.
I have the 10 amp hour battery and ridden it locally many times and never used anywhere near the full battery, the battery should get the stated 50km in peddle assist.

Leitner
Leitner E.Leitner

Hi Julie,
Thanks for your message.
The weight of the Libelle folding bike including the battery is around 24kg. The battery itself weighs around 3kg. There are two capacity of battery, 10Ah and 16Ah battery. the 10Ah battery will give you up to 50km in range, however, it depends on the weight of the rider, condition of the road/trip and amount of assistance you required throughout the trip. And, the 16Ah battery will give you up to 80km in range and also depends on the above factors. Hope this helps. If you have more questions, please feel free to contact us on 1300 856 725.

Elly

Ellyasked

What is the weight of the Leitner step thru e-bike and who distributes them in New Zealand?
Eileen

2 answers
Leitner
Leitner E.Leitner

Hi Eileen, thanks for your enquiry. We offer various models of step-through ebikes. The 20inch wheel folding models weigh 24.3kg, the larger 24inch and 26inch cruisers (non-folding) weigh around 25kg. This is all including the battery, which by itself weighs some 3.5kg (+1kg for upgraded 16Ah battery) and is removable. Leitner only operates in Australia. thanks Tim@Leitner eBikes

Elly
Elly

Well that’s not very good if you don’t send them over the ‘ditch’!
Unhappy Kiwi

Lindsay

Lindsayasked

I have tried to open the Product details for the Leitner Electric Folding bike but it opens to the site “Similar Road Bikes”
I would like the Product details of this bike. I am keen to buy 2 subject to what I can read.

1 answer
Leitner
Leitner E.Leitner

Hi Lindsay,
Sorry that you are having this issue!
Under "Product Description" there should be a small blue link called "Visit official website"
You can also click here for all the details on the Leitner eBikes: https://www.leitner.com.au/leitner-electric-bike-step-through-250w-red.html
Cheers, Jennifer

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